Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
81855 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
62148 Views
25 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
197853 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29610 Views
44 replies
4 likes
I have registered account in Poland and I was thinking about buying family plan and add my family in Poland. But there is a problem :I'm on a trip in China for some months. Will I will able to use account and will I be able to add my family in Poland...
I have registered account in Poland and I was thinking about buying family plan and add my family in Poland. But there is a problem :I'm on a trip in China for some months. Will I will able t...
Spotify Star
390 Views
1 replies
0 likes
How many devices can be use on one account with Family Premium ?
How many devices can be use on one account with Family Premium ?
Spotify Star
223 Views
1 replies
0 likes
I CANT PURCHASE SPOTIFY PREMIUM. I tried purchasing it for several times now but it always says I have insufficient credit even though I do have more than what is needed.
I CANT PURCHASE SPOTIFY PREMIUM. I tried purchasing it for several times now but it always says I have insufficient credit even though I do have more than what is needed.
Spotify Star
210 Views
1 replies
0 likes
I already wrote 3 mails to Spotify support but nobody answered yet so if no one will answer here I will definitely cancel my family subscription. I can not connect to my premium family account for three weeks now because Spotify says I'm not living i...
I already wrote 3 mails to Spotify support but nobody answered yet so if no one will answer here I will definitely cancel my family subscription. I can not connect to my premium family account for t...
Casual Listener
944 Views
4 replies
3 likes
Merhaba,Ben premium ögrenci üyeliği aktifleştirmek istiyordum , fakat kredi karti bilgilerimi girdikten sonra , ögrenci bilgilerim için resim gondermek istedigimde dosya gönder bölümü açılmadı , bunu iki kez denedim fakat yine dosya gönder butonu açı...
Merhaba, Ben premium ögrenci üyeliği aktifleştirmek istiyordum , fakat kredi karti bilgilerimi girdikten sonra , ögrenci bilgilerim için resim gondermek istedigimde dosya gönder bölümü açılmadı , bu...
223 Views
0 replies
0 likes
Hello, I recently received an email saying that my account email was changed. I didn't change it so I don't know what is going on. I know what they changed the email to, so is there a way to change my email back?
Hello, I recently received an email saying that my account email was changed. I didn't change it so I don't know what is going on. I know what they changed the email to, so is there a way to change m...
Regular
542 Views
1 replies
0 likes
El miembro de mi plan familiar me aparece como activo pero el spotify de mi familiar no funciona como premium ¿porqué?
El miembro de mi plan familiar me aparece como activo pero el spotify de mi familiar no funciona como premium ¿porqué?
278 Views
0 replies
0 likes
I am not able to add my son´s account to the Family Premium, eventhough I´m typing the same residence address I registered for my wife, my daughter and I.
I am not able to add my son´s account to the Family Premium, eventhough I´m typing the same residence address I registered for my wife, my daughter and I.
Spotify Star
531 Views
1 replies
0 likes
Hei!minulta veloitettiin opiskelija premiumin hinta jo, mutta en voi viedä tilausta loppuun sillä ammattikouluani ei löydy vaihtoehdoistani. Enkä opiskele peruskoulua.
Hei! minulta veloitettiin opiskelija premiumin hinta jo, mutta en voi viedä tilausta loppuun sillä ammattikouluani ei löydy vaihtoehdoistani. Enkä opiskele peruskoulua.
Newbie
395 Views
1 replies
0 likes
Hola, di de baja mi cuenta spotify para abrir otra , la anterior tenía plan familiar, ahora que quiero contratar el plan familiar con mi nueva cuenta al querer realizar mi pago me aparece que ups la tarjeta tiene un mal día ,,, ok ya cheque en el ban...
Hola, di de baja mi cuenta spotify para abrir otra , la anterior tenía plan familiar, ahora que quiero contratar el plan familiar con mi nueva cuenta al querer realizar mi pago me aparece que ...
Casual Listener
467 Views
4 replies
0 likes
Hi, I've been a Spotify premium members for years, with an account in my home country, Spain. Now, my wife and I are living temporarily for a few months in the US, and she would like to have her own Spotify too. So I changed my account to the Family ...
...ave her own Spotify too. So I changed my account to the Family plan, and invited her. Now, since she made her free account in the US, Spotify does not let her accept my invitation because both accounts a...
Spotify Star
415 Views
1 replies
1 likes
Hey everybody,I changed my accound from premium to family. Everything was good, I invited my family members and they were no problems to connect. But now I realize that I pay for both, 9,99€ for premium and also 14,99€ for family. And if I take a loo...
Hey everybody, I changed my accound from premium to family. Everything was good, I invited my family members and they were no problems to connect. But now I realize that I pay for both, 9...
Spotify Star
481 Views
5 replies
0 likes
Hi Spotify team, I think it's absolutely ridiculous that two of my family members have been kicked out of my Spotify Family. Now, even with a new invite, no matter how they attempt to write my house address, they're told they cannot be verified to be...
Hi Spotify team, I think it's absolutely ridiculous that two of my family members have been kicked out of my Spotify Family. Now, even with a new invite, no matter how they attempt to w...
Spotify Star
3589 Views
1 replies
2 likes
The Spotify is no longer accepting my credit card even though it still has credit, what do I do?
The Spotify is no longer accepting my credit card even though it still has credit, what do I do?
Moderator
369 Views
1 replies
0 likes
Hola buenas noches ya llevo dos meses contratando Spotify Premium Familiar pero mi familia no ah sido autorizado para usarlo, que porque no reside en mi hogar. Y son mis padres,mi sobrino y mi pareja.
Hola buenas noches ya llevo dos meses contratando Spotify Premium Familiar pero mi familia no ah sido autorizado para usarlo, que porque no reside en mi hogar. Y son mis padres,mi sobrino y ...
Moderator
713 Views
1 replies
0 likes
Caro Spotify,Eu e meu namorado começamos um plano Premium Family, mas na primeira semana que entrei com minha conta fui kikado do plano dizendo não ser do mesmo endereço como não conseguia entrar novamente decidi criar outra conta, passou alguns dias...
Caro Spotify, Eu e meu namorado começamos um plano Premium Family, mas na primeira semana que entrei com minha conta fui kikado do plano dizendo não ser do mesmo endereço como não conseguia entrar n...
Spotify Star
436 Views
1 replies
0 likes
Meu marido fez uma conta familiar premium, mas o spotify insiste em falar que meu endereço não é o mesmo! Como solucionar? Já cadastrei até outro e-mail r ele insiste em falar que não moro na mesma casa do meu marido!
Meu marido fez uma conta familiar premium, mas o spotify insiste em falar que meu endereço não é o mesmo! Como solucionar? Já cadastrei até outro e-mail r ele insiste em falar que não moro na mesma c...
Spotify Star
6614 Views
1 replies
0 likes
Tenho o pacote PREMIUM FAMÍLIA e ele excluiu a Rosany Guedes. Moramos todos no mesmo apartamento e inclusive o pagamento está no cartao dela. Obrigado.
Tenho o pacote PREMIUM FAMÍLIA e ele excluiu a Rosany Guedes. Moramos todos no mesmo apartamento e inclusive o pagamento está no cartao dela. Obrigado.
Spotify Star
332 Views
1 replies
0 likes
I am trouble with my plan. I add my family members which they also have the same adress as me. When i bought family plan , i just give short adress like street''1516'' zipcode''6530'' city''ankara''. And my members also give that the same adress , i ...
I am trouble with my plan. I add my family members which they also have the same adress as me. When i bought family plan , i just give short adress like street''1516'' zipcode''6530'' c...
Newbie
976 Views
1 replies
6 likes
Does the address of the Family plan's members need to be in the same country as the coutry of the administrator account? Let's say that the account's country is USA, but the family's address is somewhere in another country, but all of them at the sam...
Does the address of the Family plan's members need to be in the same country as the coutry of the administrator account? Let's say that the account's country is USA, but the family's a...
Spotify Star
437 Views
1 replies
0 likes
