Premium Family

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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 98590 Views
  • 32 replies
  • 6 likes
  • 98590 Views
  • 32 replies
  • 6 likes

Plano Familia não deixa ter dependentes

Então galera, Estou com o seguinte problema: Tenho um premium familia, porem todas as pessoas que convido para fazer parte do mesmo não conseguem acessar.Todas elas moram no mesmo endereço que eu, porém mesmo assim não autoriza.Como posso efeturar?Só...

  • Newbie
  • Então galera, Estou com o seguinte problema:  Tenho um premium familia, porem todas as pessoas que convido para fazer parte do mesmo não conseguem acessar. Todas elas moram no mesmo endereço q...
  • Bittencourt
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

Hola buenas noches que difícil es esta situación estoy pagando una cuenta Premium plan familiar con la misma dirección pero mi esposo entre semana estamos fuera de Querétaro y fines de semana dentro y me llego un correo notificandome que no hay auten...

  • Newbie
  • Hola buenas noches que difícil es esta situación estoy pagando una cuenta Premium plan familiar con la misma dirección pero mi esposo entre semana estamos fuera de Querétaro y fines de semana dentro ...
  • Maria_B
  • Moderator
  • 288 Views
  • 1 replies
  • 1 likes
  • 288 Views
  • 1 replies
  • 1 likes

Superuser Contribution Problems with family plan

I have a problem with a verification from a person in my family that tells you that your account can not be verified, we live in the same house. I think that when asked for verification of the account a little change the address but because we put th...

  • Newbie
  • I have a problem with a verification from a person in my family that tells you that your account can not be verified, we live in the same house. I think that when asked for verification of the a...
  • Maria_B
  • Moderator
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Family Members with a different Address

Why is there so importent that the members of the Premium for Family lives on the same adress? How is this possible for Spotify to know if all the members do?

  • Newbie
  • Why is there so importent that the members of the Premium for Family lives on the same adress? How is this possible for Spotify to know if all the members do?
  • ant0n1
  • Roadie
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Family premium- playlist issue.

I set up family premium and added my spouse. He has his own account and email as shown in my account management screen. Yet everything I download is showing up on his library. Help...

  • Newbie
  • I set up family premium and added my spouse. He has his own account and email as shown in my account management screen. Yet everything I download is showing up on his library. Help...
  • 75 Views
  • 0 replies
  • 0 likes
  • 75 Views
  • 0 replies
  • 0 likes

Öğrenci indirimi

Merhaba, öğrenci indirimi sayfasında para çekilmedi demesine rağmen 6.99 tl çekildi ve para hesabıma yatmıyor, ayrıca premium da olmadım. Bu konu hakkında yönetimden yardımlarını bekliyorum.

  • Newbie
  • Merhaba, öğrenci indirimi sayfasında para çekilmedi demesine rağmen 6.99 tl çekildi ve para hesabıma yatmıyor, ayrıca premium da olmadım. Bu konu hakkında yönetimden yardımlarını bekliyorum.
  • Me3639
  • Newbie
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Adding a family member but if says not in the same country!!!

I am trying to add my son to my family member subscription but when we use the invitation it says he cannot be added because he is not in the same country as me. He quite plainly is, he's sitting right next to me. What needs to be done to sort this?

  • Newbie
  • I am trying to add my son to my family member subscription but when we use the invitation it says he cannot be added because he is not in the same country as me.  He quite plainly is, he's s...
  • Maxim
  • Spotify Star
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

After free trial

Hi,I used spotify last summer and canceled my premium. Now I want back to spotify premium. I searched everywhere but I didn't find where I can order premium account again.

  • Casual Listener
  • Hi, I used spotify last summer and canceled my premium. Now I want back to spotify premium. I searched everywhere but I didn't find where I can order premium account again.
  • djserpo
  • Casual Listener
  • 234 Views
  • 8 replies
  • 0 likes
  • 234 Views
  • 8 replies
  • 0 likes

Spotify changed my subcription from student to premium family

Hello, Spotify changed my student premium to premium family without asking me. What is this? I'm not paying 10 € more than before. I have not clicked on anything. How can I change this back.

  • Casual Listener
  • Hello,   Spotify changed my student premium to premium family without asking me. What is this? I'm not paying 10 € more than before. I have not clicked on anything. How can I change this back....
  • lizzieejacs
  • Newbie
  • 291 Views
  • 5 replies
  • 0 likes
  • 291 Views
  • 5 replies
  • 0 likes

SoundTouch & Family

Encountered a problem this morning where I left for work and was listening to music on my phone.It paused when my partner started playing from the SoundTouch back in the house.Is there a way around this? I have now set up a family account and added m...

  • Casual Listener
  • ...ay around this? I have now set up a family account and added my partner. I thought this worked by just allowing your music to play in more than one location, but apparently it just adds an account to t...
  • Nathanjrb
  • Casual Listener
  • 1668 Views
  • 2 replies
  • 0 likes
  • family
    soundtouch
  • 1668 Views
  • 2 replies
  • 0 likes

Re: Premium Family - Change country issue

I have tried everything I can think of to change my "country" settings. I (and family members) live in the US, and I recently created two "basic/free" accounts, for two family members, and the counrty set to GB within both accounts. I would like to a...

  • Newbie
  • I have tried everything I can think of to change my "country" settings. I (and family members) live in the US, and I recently created two "basic/free" accounts, for two family members, and the c...
  • 143 Views
  • 0 replies
  • 0 likes
  • 143 Views
  • 0 replies
  • 0 likes

Where is my Discover Weekly!!!!!?????

I PAY for features in Spotify. And the one feature I enjoyed MOST was discover weekl! Where is it?New releases of software should be adding functionality in cool feature sets, not removing them.A year ago You changed the way you view what other peopl...

  • Casual Listener
  • I PAY for features in Spotify. And the one feature I enjoyed MOST was discover weekl! Where is it? New releases of software should be adding functionality in cool feature sets, not removing them. ...
  • ScubaHank
  • Casual Listener
  • 208 Views
  • 2 replies
  • 1 likes
  • 208 Views
  • 2 replies
  • 1 likes

Ogrenci premium

Öğrenci premium aldım mail de geldi ödeme gerçekleştiği şeklinde son adim kullanmaya başka falan da dedim ama premium vermediler

  • Newbie
  • Öğrenci premium aldım mail de geldi ödeme gerçekleştiği şeklinde son adim kullanmaya başka falan da dedim ama premium vermediler
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

Problem subscription family premium

HI, I finished the free time and I want to subscribe the Premium Family.After I put every info about my credit card and It ask me if I want to switch to Spotify Italy or change my credit card, I click on switch to spotify Italy and It go back to the ...

  • Casual Listener
  • HI, I finished the free time and I want to subscribe the Premium Family. After I put every info about my credit card and It ask me if I want to switch to Spotify Italy or change my credit card, I c...
  • Tom
  • Community Legend
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Family can't joinpremium for fam

Hi just upgraded to premium family. Sent invites. Fam all getting same error message when they accept "sorry you're already a member of this or another family plan. " which they're not!! Deleted apps. Re logging in etc etc can't think what else to do...

  • Newbie
  • Hi just upgraded to premium family. Sent invites. Fam all getting same error message when they accept "sorry you're already a member of this or another family plan. " which they're not!! Deleted a...
  • Maxim
  • Spotify Star
  • 486 Views
  • 6 replies
  • 0 likes
  • 486 Views
  • 6 replies
  • 0 likes

Spotify Connect - Same Network - Multiple Accounts

'Good morning, I have my family account. However, every time that i change a song at my phone some connected phones device changes the music too.How do I proceed so that doesn't happen anymore? '

  • Newbie
  • 'Good morning, I have my family account. However, every time that i change a song at my phone some connected phones device changes the music too. How do I proceed so that doesn't happen anymore? '
  • jnorris170
  • Community Legend
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

Não consigo incluir minha esposa

Bom dia.Estou já há alguns dias tentando incluir minha esposa no meu plano familiar.Quando ela entra no site utilizando meu código, recebe a informação que não é possível confirmar o endereço.No meu cadastro não consigo alterar o endereço.Como resolv...

  • Newbie
  • Bom dia. Estou já há alguns dias tentando incluir minha esposa no meu plano familiar. Quando ela entra no site utilizando meu código, recebe a informação que não é possível confirmar o endereço. N...
  • Bittencourt
  • Spotify Star
  • 686 Views
  • 1 replies
  • 0 likes
  • 686 Views
  • 1 replies
  • 0 likes

Upgrading from Premium to Family

Hi All, I hope someone can help. I have had a Premium subscription for going on 5 years but since recently have upgraded to Family so that we all can enjoy our own music at the same time on all our various devices (iPad, Sonos, mobile phones). All th...

  • Newbie
  • Hi All, I hope someone can help. I have had a Premium subscription for going on 5 years but since recently have upgraded to Family so that we all can enjoy our own music at the same time on all our v...
  • Maxim
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

problems in my trip

I'm traveling around my country during my vacations and in the middle of everything the spotfy come to crash! It's saying that isn't possible to prove that you live in the same adress of the owner of te acounter ! I don't know what to do because I th...

  • Newbie
  • I'm traveling around my country during my vacations and in the middle of everything the spotfy come to crash! It's saying that isn't possible to prove that you live in the same adress of the own...
  • fmp83
  • Casual Listener
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

[Family] Spotify keeps removing people from family even though they are at the same address

Members in the family get removed everytime after getting a failed to verify address email, even though they live at the same address. I don't see the address in my account info only country and zip code. How do I verify/change my address?

  • Newbie
  • Members in the family get removed everytime after getting a failed to verify address email, even though they live at the same address. I don't see the address in my account info only country and z...
  • xtinabc
  • Newbie
  • 465 Views
  • 4 replies
  • 1 likes
  • 465 Views
  • 4 replies
  • 1 likes