Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
77515 Views
64 replies
7 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
95275 Views
74 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
78113 Views
43 replies
9 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
209013 Views
267 replies
35 likes
Hi! I'm trying to sign up for Spotify Family with my friends in Singapore and was wondering if this was possible. I am constantly travelling between AU and Singapore for months at a time and hence, my spotify changes automatically. Can i still sign u...
Hi! I'm trying to sign up for Spotify Family with my friends in Singapore and was wondering if this was possible. I am constantly travelling between AU and Singapore f...
Spotify Star
308 Views
1 replies
0 likes
Hi! i try to set up a family premium with my partner. i changed my subscription to family and now i invite him, but he isnt getting invite mails. even after mutiple `resending´. how can i fix this? How can i add him?his mail adress is the same as his...
Hi! i try to set up a family premium with my partner. i changed my subscription to family and now i invite him, but he isnt getting invite mails. even after mutiple `resending´. how can i f...
219 Views
0 replies
0 likes
Hello. My father suscribed to Spotify Family like 3 month ago, but I just had access to it - because even if he asked multiple times to send the request to my gmail adress, I never received it and finally we had to use my old mail adress. First annoy...
Hello. My father suscribed to Spotify Family like 3 month ago, but I just had access to it - because even if he asked multiple times to send the request to my gmail adress, I never r...
Casual Listener
316 Views
2 replies
0 likes
Am I allowed to invite my daughter to family premium plan if lives mostly with her mother, hence primarily lives at another address. My sons live with me exclusively and my daughter only lives with us a few weeks of the year. I do have legal joint cu...
Am I allowed to invite my daughter to family premium plan if lives mostly with her mother, hence primarily lives at another address. My sons live with me exclusively and my daughter only l...
Spotify Star
486 Views
1 replies
0 likes
Estou ficando cansado, já foi até criado outras contas e não dá, o spotify sempre remove, todo mundo está cansado e irritado disso já, obrigado a todos.
Estou ficando cansado, já foi até criado outras contas e não dá, o spotify sempre remove, todo mundo está cansado e irritado disso já, obrigado a todos.
Spotify Star
323 Views
1 replies
0 likes
Recebi uma assinatura familiar, mas ao acessar o link e informar o código, aparece uma mensagem informando que o código é inválido
Recebi uma assinatura familiar, mas ao acessar o link e informar o código, aparece uma mensagem informando que o código é inválido
Spotify Star
945 Views
3 replies
0 likes
In march I bought the Familiar Plan for one year, because the price was better. I registered my account with my facebook account, but my Faceebook mail is old and not the one I check regularly. Recently I got the notification in the Spotify mobile ap...
In march I bought the Familiar Plan for one year, because the price was better. I registered my account with my facebook account, but my Faceebook mail is old and not the one I check regularly. &nbs...
Roadie
278 Views
1 replies
0 likes
I had verified my zip code about a month ago and It says that it will email me further steps in the future but nothing! And just recently today I had been downgraded to free for the reason being ‘we can't verify you are living at the same address and...
...e can't verify you are living at the same address and hence, illegible in the family plan’ pls help
Roadie
272 Views
1 replies
0 likes
I have signed up/in to spotify through facebook my fiancee is trying to add me to her friends and family account but i am not receiving the e-mail to join, I understand that the post codes have to be the same so is signing in via facebook the issue? ...
I have signed up/in to spotify through facebook my fiancee is trying to add me to her friends and family account but i am not receiving the e-mail to join, I understand that the post codes have to b...
Roadie
278 Views
1 replies
0 likes
Our head of the family who pays for the Spotify family account just paid for the service, but we all got kicked out of the family account and his head account of the Family premium service is gone. How is this possible?
Our head of the family who pays for the Spotify family account just paid for the service, but we all got kicked out of the family account and his head account of the Family premium service is gone.&n...
Roadie
299 Views
1 replies
0 likes
I have recently got Premium for Family and invited my family members accordingly. For 3/4 members it has worked however one family member has accepted the invitation and entered their details and their account is still showing up as Free, how do I fi...
I have recently got Premium for Family and invited my family members accordingly. For 3/4 members it has worked however one family member has accepted the invitation and entered their details a...
Roadie
314 Views
1 replies
0 likes
eu queria me informar, se usar o plano familia, eu posso paga-lo no valor do plano que tem de 199,00 por ano, ou o plano é só mesmo 26,90 por mês?
eu queria me informar, se usar o plano familia, eu posso paga-lo no valor do plano que tem de 199,00 por ano, ou o plano é só mesmo 26,90 por mês?
Spotify Star
347 Views
1 replies
0 likes
When i send the invite-email, People dont get it! What do i do wrong? I cheked for the right adress, and there's no problem there...
When i send the invite-email, People dont get it! What do i do wrong? I cheked for the right adress, and there's no problem there...
Spotify Star
468 Views
3 replies
0 likes
hej hejJag har ett premium konto och har delat länkar till mina barn ( så dom kan lysna samtidigt ) men när dom klickar på "acceptera inbjudan" ( i epostet) kommer man till inloggning. en sak kan vara är att dom har samma itunes konto ( jag och barne...
hej hej Jag har ett premium konto och har delat länkar till mina barn ( så dom kan lysna samtidigt ) men när dom klickar på "acceptera inbjudan" ( i epostet) kommer man till inloggning. en sak...
312 Views
0 replies
0 likes
Beim Einladen eines Familienmitgliedes erhält der Eingeladene eine Fehlermeldung (Hoppla, da ist wohl etwas schiefgegangen...). Wie kann ich die Adressdaten des Hauptaccounts einsehen?
Beim Einladen eines Familienmitgliedes erhält der Eingeladene eine Fehlermeldung (Hoppla, da ist wohl etwas schiefgegangen...). Wie kann ich die Adressdaten des Hauptaccounts einsehen?
Newbie
350 Views
1 replies
0 likes
Just now signed Up for Family, is there any easy way till share the playlists with My wife and son?
Just now signed Up for Family, is there any easy way till share the playlists with My wife and son?
200 Views
0 replies
0 likes
My children has Spotify premium from the beginning. But i have made a Spotify family premium accuont. I try to send them a invite, but they will not recive it. My wife got the invite. Why does it not work for the two that allready have premium?
My children has Spotify premium from the beginning. But i have made a Spotify family premium accuont. I try to send them a invite, but they will not recive it. My wife got the invite. Why does it n...
Newbie
622 Views
3 replies
0 likes
My mom has the family plan on spotify and she wants me to get myself on it, but when i go on her account (on a laptop) and follow the steps (from spotify) it doesn't show the "send invite" on her page, so i cant even invite myself, can you plz help.
My mom has the family plan on spotify and she wants me to get myself on it, but when i go on her account (on a laptop) and follow the steps (from spotify) it doesn't show the "send invite" on her p...
Roadie
524 Views
3 replies
0 likes
I have just subscribe for Spotify family with my siblings and I cannot add them in the Spotify Family Premium. When they try to accept the invitation the following error occur: "Oops something went wron please try again" Thanks for helping me
I have just subscribe for Spotify family with my siblings and I cannot add them in the Spotify Family Premium. When they try to accept the invitation the following error occur:&n...
259 Views
0 replies
0 likes
I just made a Premium for Family accout connected to my existing account and thought the first detail entry page was for inviting a member but it turned out to be the admin details page. So now one of my family member's details is for the admin but t...
I just made a Premium for Family accout connected to my existing account and thought the first detail entry page was for inviting a member but it turned out to be the admin details page. So now one o...
Newbie
628 Views
2 replies
0 likes
