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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 171478 Views
  • 32 replies
  • 9 likes
  • 171478 Views
  • 32 replies
  • 9 likes

Problem med premium family

Hej!Jag har ett family-konto Premium men helt plötsligt har det slutat funka. Det är som om kontot inte fattar att jag har premium så funktionerna är begränsade.Och ja, vi har betalt och är skrivna på samma adress.Ett mycket irriterande problem för j...

  • Newbie
  • Hej! Jag har ett family-konto Premium men helt plötsligt har det slutat funka. Det är som om kontot inte fattar att jag har premium så funktionerna är begränsade. Och ja, vi har betalt och är s...
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

I want to change my family plan country Can i use same email?

HelloSpoitfy just open in thailand yesterdayand i use family account another countryI want to change my family plan to thailandand i want to transfer my data to same email? can you help me for chang country? thank you

  • Newbie
  • Hello Spoitfy just open in thailand yesterday and i use family account another country I want to change my family plan to thailand and i want to transfer my data to same email?   can you h...
  • phoebe_beirne
  • Music Fan
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

My premium is not show in android

im using Spotify on Desktop and im bought Premium Premium show on desktopbut my phone not show (Free Account)

  • Newbie
  • im using Spotify on Desktop and im bought Premium  Premium show on desktop but my phone not show (Free Account)
  • MattSuda
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

plan familiar premium

no puedo adelantar canciones ni desactivar aleatorio. Aparece que son funciones Premium...

  • Newbie
  • no puedo adelantar canciones ni desactivar aleatorio. Aparece que son funciones Premium...
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

Superuser Contribution address

My family use the premium for family, but my account pass for free accont because they said that my address is different from the others. How can i change that? We live at the same address. My account is the same as the facebook.

  • Newbie
  • My family use the premium for family, but my account pass for free accont because they said that my address is different  from the others. How can i change that? We live at the same address. M...
  • Alfredo
  • Roadie
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Friend list not appear

Hi i just found out that one of my family member not getting the premium. When i go to manage my family subscription i couldnt find the list (see attachment). Pls help

Screenshot 2017-08-23 09.41.01.jpg
  • Casual Listener
  • Hi i just found out that one of my family member not getting the premium. When i go to manage my family subscription i couldnt find the list (see attachment). Pls help
  • 148 Views
  • 0 replies
  • 0 likes
  • 148 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cannot skip numbers while having Premium family

Hi I pay for my Spotify Family when i skip numbers it says i dont have premium.I want help right now because i pay for this kind of functions.Hope to hear from you.

Screenshot_20170817-124612.png
  • Newbie
  • Hi I pay for my Spotify Family when i skip numbers it says i dont have premium. I want help right now because i pay for this kind of functions. Hope to hear from you.  
  • Alfredo
  • Roadie
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family doesn`t work

Hey everybody. Yesterday evening I installed Spotify and buy a Premium Famliy account. But the Premium features are not available yet. I still can`t go back to the last Song, and the shuffle mode is permanent on. Please help

  • Newbie
  • Hey everybody.   Yesterday evening I installed Spotify and buy a Premium Famliy account. But the Premium features are not available yet. I still can`t go back to the last Song, and the shuffle...
  • Alfredo
  • Roadie
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

I signed the Premium familly, but some Premium functions do not work.

I can choose songs, create playlists, but I still have limits to skip songs, and I can not rewind a song, can anyone help me?

  • Newbie
  • I can choose songs, create playlists, but I still have limits to skip songs, and I can not rewind a song, can anyone help me?
  • killjoy2017
  • Newbie
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution What username/password to use in Premium Family?

We have a Premium Family Account, that we never managed to make working. I have sent invites to my daughters, but what username/password do we use to sign them in? It says, create an account or use facebook for signing in, but then it is like startin...

  • Newbie
  • We have a Premium Family Account, that we never managed to make working. I have sent invites to my daughters, but what username/password do we use to sign them in? It says, create an account or use f...
  • Alfredo
  • Roadie
  • 15087 Views
  • 1 replies
  • 0 likes
  • 15087 Views
  • 1 replies
  • 0 likes

Superuser Contribution What happens to the other members in family plan?

I just registered for the family plan. My sister has an account too and she just paid the 9.99 and mine will renew in 3 days with the higher amount...that means not only am I getting charged 4.99 more because of three days...my sister also got charge...

  • Newbie
  • I just registered for the family plan. My sister has an account too and she just paid the 9.99 and mine will renew in 3 days with the higher amount...that means not only am I getting charged 4.99 m...
  • Alfredo
  • Roadie
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Invitation for family members in different country failed

I have recently purchased Premium for Family account (in Northern Ireland/UK) and invited my family members in Czech republic, but apparently it does not allow them to join it. What should I do? How to proceed? Or is it just country-locked? Thanks!

  • Casual Listener
  • I have recently purchased Premium for Family account (in Northern Ireland/UK) and invited my family members in Czech republic, but apparently it does not allow them to join it. What should I do? H...
  • transbedy
  • Casual Listener
  • 248 Views
  • 2 replies
  • 0 likes
  • 248 Views
  • 2 replies
  • 0 likes

Problema com pagamento

Olá, estou com um problema. Acabei de assinar uma conta de família, foi descontado do meu cartão de crédito, porem, quando você está procurando por não ter nenhum plano. Sendo que liguei na central do meu cartão e eles informaram que foi descontado, ...

  • Newbie
  • Olá, estou com um problema. Acabei de assinar uma conta de família, foi descontado do meu cartão de crédito, porem, quando você está procurando por não ter nenhum plano. Sendo que liguei na...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

Changing registration country...

Hi all,I've a question regarding how to change the registation country...My previous Spotify account was registered in France (even if I never lived there!!!).. I live in Belgium (and working in Lux)Today I'm moving to a spotify family account for sh...

  • Casual Listener
  • ...n Lux) Today I'm moving to a spotify family account for sharing with my children ... and I found that their account can not be activated since we do not leave officially in the same country... What d...
  • Maxim
  • Spotify Star
  • 342 Views
  • 3 replies
  • 0 likes
  • 342 Views
  • 3 replies
  • 0 likes

Fiz a conta familia e adicionei o meu email como convidado

Socorro tenho que adicionar meu irmao e nao consigo pois , criei o plano familia e adicionei o meu email como depedente sendo que eu tinha que administra lascou

  • Visitor
  • Socorro tenho que adicionar meu irmao e nao consigo pois , criei o plano familia e adicionei o meu email como depedente sendo que eu tinha que administra lascou 
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

Family membership fail

I am paying for family membership and had my wife in my list for about half a year. But somehow her membership is cancelled. I just re-invited her but it seems there is no email sent to her(yes we check spam emails also). It looks like the invitation...

  • Newbie
  • I am paying for family membership and had my wife in my list for about half a year. But somehow her membership is cancelled. I just re-invited her but it seems there is no email sent to her(yes we c...
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

Minha familia foi removida do plano familia

Eu tenho uma conta família, junto com minha esposa e meu filhoFaz uma semana que minha esposa foram alterados para a conta free informando que eles não moram no mesmo endereçoAntes funcionava normalmente, todos os dados estão OKO PAGAMENTO é feito se...

  • Newbie
  • Eu tenho uma conta família, junto com minha esposa e meu filho Faz uma semana que minha esposa foram alterados para a conta free informando que eles não moram no mesmo endereço Antes funcionava nor...
  • Bittencourt
  • Spotify Star
  • 501 Views
  • 1 replies
  • 0 likes
  • 501 Views
  • 1 replies
  • 0 likes

Problemas em ouvir no modo aleatório

I'm Premium and I can not click on the "random" feature because it says I discovered a Premium feature

  • Newbie
  • I'm Premium and I can not click on the "random" feature because it says I discovered a Premium feature
  • Bittencourt
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

family doesnt work

I am paying for family premium and have invited my two kids - they have received emails for acceptance but when they press the button they are asked to log in - which is not possible since they are from my family account and dont have their own... Wh...

  • Newbie
  • I am paying for family premium and have invited my two kids - they have received emails for acceptance but when they press the button they are asked to log in - which is not possible since they are f...
  • Maxim
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

12 meses

Olá , já peguei meu premium de 12 meses e já caiu no boleto mas quando eu entro no aplicativo spotify ele n aparece que eu estou premium

  • Newbie
  • Olá , já peguei meu premium de 12 meses e já caiu no boleto mas quando eu entro no aplicativo spotify ele n aparece que eu estou premium
  • 262 Views
  • 0 replies
  • 0 likes
  • 262 Views
  • 0 replies
  • 0 likes