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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 146877 Views
  • 32 replies
  • 8 likes
  • 146877 Views
  • 32 replies
  • 8 likes

Family Spotify

Hi. I have premium family, I emailed my daugter and she received the invitation. Would do the same to my son, done IT 10 times but he can not get the mail from you!!? What is it all about? Sent regular mail to him and they got him. What is the proble...

  • Newbie
  • Hi. I have premium family, I emailed my daugter and she received the invitation. Would do the same to my son, done IT 10 times but he can not get the mail from you!!? What is it all about? Sent r...
  • 245 Views
  • 0 replies
  • 0 likes
  • kenth.kengarden@hotmail.com
  • 245 Views
  • 0 replies
  • 0 likes

Family Account Adresse wird nicht bestätigt von Spotify

Meine Tochter hat von mir eine Einladung bekommen, es heißt aber immer, dass ihre Adresse nicht mit meiner übereinstimmt. Ich bin über Facebook angemeldet und es ist keine Adresse in meinem Spotify-Account hinterlegt. Bei den Söhnen hat es funktionie...

  • Newbie
  • Meine Tochter hat von mir eine Einladung bekommen, es heißt aber immer, dass ihre Adresse nicht mit meiner übereinstimmt. Ich bin über Facebook angemeldet und es ist keine Adresse in meinem Spotify-A...
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

My wife didnt get email to varify her adress in Premium subscription

We live together and she still got email that spotify has to varify her adress so we can use premium family subsciption.She is log in throught her facebook page and her email adress didnt get into spotify profil. So she didnt get any email with link ...

  • Newbie
  • We live together and she still got email that spotify has to varify her adress so we can use premium family subsciption. She is log in throught her facebook page and her email adress didnt get i...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Switching from a single premium account to family.

I've had a single spotify premium account for about 10 months & my family just decided to upgrade to the family plan. I got the email invitation but it won't let me sign up with my current account. Is there a way to switch my current account to the f...

  • Newbie
  • I've had a single spotify premium account for about 10 months & my family just decided to upgrade to the family plan. I got the email invitation but it won't let me sign up with my current a...
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

Spotify premium family Address

I can't join the invite my family sent me. We live in the same house. Same address. SAME EVERYTHING. I even changed my spotify account in the hopes that it will be resolved but it kept saying that they can't confirm my address.

  • Newbie
  • I can't join the invite my family sent me. We live in the same house. Same address. SAME EVERYTHING. I even changed my spotify account in the hopes that it will be resolved but it kept saying that t...
  • hamcowell
  • Newbie
  • 264 Views
  • 2 replies
  • 0 likes
  • 264 Views
  • 2 replies
  • 0 likes

Öğrenci indirimi sorunu

2 gün önce öğrenci indiriminden yararlanmak istedim parayı çekti üniversiteyi seçtim resim istedi yükleme yerine tıkladım seçme çıkmadı geri çıktım tekrar girdim merak etme para çekmedik dedi tekrar girdim tüh... diye yazmaya başladı bi baktım parayı...

  • Newbie
  • 2 gün önce öğrenci indiriminden yararlanmak istedim parayı çekti üniversiteyi seçtim resim istedi yükleme yerine tıkladım seçme çıkmadı geri çıktım tekrar girdim merak etme para çekmedik dedi tekrar ...
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Me mudé y tuve que crear una cuenta nueva para tener el plan familiar, pero perdí mis listas

Hola, me acabo de mudar y mi pareja y yo queremos compartir un plan familiar. Al meterme en su plan, el sistema no me reconoce y he tenido que abrirme una nueva cuenta, pero al hacerlo, claro, me quedo sin mis listas. ¿Hay alguna forma de poder recup...

  • Newbie
  • Hola, me acabo de mudar y mi pareja y yo queremos compartir un plan familiar. Al meterme en su plan, el sistema no me reconoce y he tenido que abrirme una nueva cuenta, pero al hacerlo, claro, me que...
  • bryceee89
  • Casual Listener
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

I don't get the invitemail to family premium

My husband send email to our two children and they get premium but when he sends to me l don't get any mail. What is wrong and what should l do?Linda

  • Newbie
  • My husband send email to our two children and they get premium but when he sends to me l don't get any mail. What is wrong and what should l do? Linda
  • 101 Views
  • 0 replies
  • 0 likes
  • 101 Views
  • 0 replies
  • 0 likes

Removed from spotify premium for family

Last month i have started using spotify premium for family. There are 6 members and i am the owner of the account. After a month a problem has appeared - one of the members was removed from the account authomatically. I sent a second invitation but s...

  • Newbie
  • Last month i have started using spotify premium for family. There are 6 members and i am the owner of the account. After a month a problem has appeared - one of the members was removed from the a...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

Me retrase en mi pago y 2 familiares no tienen premium

Me retrase una semana en el pago por tarjeta y cuando liquide otro mes pero 2 de mis familiares ya no aparecen en el plan y no tienen premium

  • Newbie
  • Me retrase una semana en el pago por tarjeta y cuando liquide otro mes pero 2 de mis familiares ya no aparecen en el plan y no tienen premium
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

Playlists you can't save but only follow

Can anybody help me. I'm downloading some music such as my own playlist and other albums. I can find them all back when I want to play them. But when I downmload a Playlist or artist which you can't save butr only follow then I don't know where to fi...

  • Newbie
  • Can anybody help me. I'm downloading some music such as my own playlist and other albums. I can find them all back when I want to play them. But when I downmload a Playlist or artist which you can't ...
  • 107 Views
  • 0 replies
  • 0 likes
  • 107 Views
  • 0 replies
  • 0 likes

Remove family plan administrator

Hi team. I have created a family plan administrator with wrong data by mistake but I couldn´t delete it. How can I remove it and create it again? Thanks.

  • Newbie
  • Hi team. I have created a family plan administrator with wrong data by mistake but I couldn´t delete it. How can I remove it and create it again? Thanks.
  • berbpj1
  • Casual Listener
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Family Plan Changed Administrator on its own???

Hi Spotify changed the administrator of my family premium plan on its own. I created the family plan so technically i am supposed to be the administrator. Does anyone know if Spotify is still charging to my account or charging the $14.90 to the new a...

  • Casual Listener
  • Hi Spotify changed the administrator of my family premium plan on its own. I created the family plan so technically i am supposed to be the administrator. Does anyone know if Spotify is still c...
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Family plan for students

Will my family plan still be available if someone is in college, where there home address is still the same but they just live there temporarily, or will it be cancelled?

  • Newbie
  • Will my family plan still be available if someone is in college, where there home address is still the same but they just live there temporarily, or will it be cancelled?
  • LordRollin
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Problemas con Plan Familiar Premium

ME HAN INVITDO A UN PLAN FAMILIAR Y CUANDO INTRODZCO EL CODIGO DE INVITACION, CUMPLIMENTO EL FORMULARIO, Y CONFIRMO ME SALE EL SIGUIENTE MENSAJE "No hemos podido confirmar que vivas en el mismo domicilio". VUESTRO SISTEMA DE SOPORTE NO ES EL MAS ACCE...

  • Newbie
  • ME HAN INVITDO A UN PLAN FAMILIAR Y CUANDO INTRODZCO EL CODIGO DE INVITACION, CUMPLIMENTO EL FORMULARIO, Y CONFIRMO ME SALE EL SIGUIENTE MENSAJE "No hemos podido confirmar que vivas en el mismo domic...
  • DaniBravo
  • Regular
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Family Plan Nightmare

I am the member of the family plan. My wife bought a new cell phone. I reinstall Spotify to her new phone then I send her premium familiy link again. Yesterday she get a message from Spotify for confirm her adress. I dont know why but spotify not acc...

  • Newbie
  • I am the member of the family plan. My wife bought a new cell phone. I reinstall Spotify to her new phone then I send her premium familiy link again. Yesterday she get a message from Spotify for c...
  • DaniBravo
  • Regular
  • 185 Views
  • 2 replies
  • 0 likes
  • 185 Views
  • 2 replies
  • 0 likes

family account

ı have a problem which is about address because i am main account and i didn't write detailed address. when i send invitation to my family they don't accept this because spotify ask city or street to my family and there is no information about these ...

  • Newbie
  • ı have a problem which is about address because i am main account and i didn't write detailed address. when i send invitation to my family they don't accept this because spotify ask city or street t...
  • osornios
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Family Plan

Can you add existing Spotify users to your family plan? 

  • Newbie
  • Can you add existing Spotify users to your family plan?  
  • osornios
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

family plan issue getting invite via email

hi everyone! my friend is trying to put me in his family plan but when he sends the invite, i don't get an email. he's sent it twice and i've received nothing. i login through facebook. could that be an issue? would love some help if possible. thanks...

  • Newbie
  • hi everyone!   my friend is trying to put me in his family plan but when he sends the invite, i don't get an email. he's sent it twice and i've received nothing. i login through facebook. c...
  • osornios
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Problemas con Plan Familiar Premium

Hola Llevo más de un mes intentanto con diferentes tarjetas de crédito volver a pagar mi plan familiar. Como cambié de tarjeta, se canceló la anterior y al momento de introducir nuevas tarjetas me sale este mensaje: Ups, parece que tu tarjeta o prove...

  • Newbie
  • Hola    Llevo más de un mes intentanto con diferentes tarjetas de crédito volver a pagar mi plan familiar.   Como cambié de tarjeta, se canceló la anterior y al momento de introduc...
  • 123 Views
  • 0 replies
  • 0 likes
  • 123 Views
  • 0 replies
  • 0 likes