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Solved!! "Your addresses didn't match" on the family plan.

I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...

Newbie

babyborntotraper

Newbie

77488 Views

64 replies

7 likes

Premium for Family
  • 77488 Views
  • 64 replies
  • 7 likes

Solved!! I can’t join our family subscription - can only change once per 12 months

I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?

Newbie

djmoono

Newbie

95253 Views

74 replies

5 likes

Premium for Family
  • 95253 Views
  • 74 replies
  • 5 likes

Solved!! Changing Plan Manager

My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...

Music Fan

monek3sons

Casual Listener

78068 Views

43 replies

9 likes

Premium for Family
  • 78068 Views
  • 43 replies
  • 9 likes

Solved!! Family members showing audiobooks locked, even under premium family account

PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...

Newbie

SirGismo

Casual Listener

208984 Views

267 replies

35 likes

Premium for Family
  • 208984 Views
  • 267 replies
  • 35 likes

Plano familiar com problema

Boa tarde. Eu tenho uma conta familiar ja tem mais d e1 ano... e recentemente o spotify tirou todas as minhas contas "dependentes" da minha lista, e agora eu coloco o email para convidar novamente, e nao da certo. Ele envia o email com convite e a ch...

Casual Listener

Boa tarde.   Eu tenho uma conta familiar ja tem mais d e1 ano... e recentemente o spotify tirou todas as minhas contas "dependentes" da minha lista, e agora eu coloco o email para convidar nov...

Bittencourt

Spotify Star

445 Views

3 replies

0 likes

  • 445 Views
  • 3 replies
  • 0 likes

Conta premium familiar não envia convite.

A minha conta não esta enviando convite para membros da minha familia. coloco o email e mando, diz que está pendente, mas nã chega na caixa de entrada e nem no span. Ja mande e reenviei fiz o procedimento a mais de 4 horas e nada do email chegar.

Casual Listener

A minha conta não esta enviando convite para membros da minha familia. coloco o email e mando, diz que está pendente, mas nã chega na caixa de entrada e nem no span. Ja mande e reenviei fiz o procedi...

Bittencourt

Spotify Star

525 Views

3 replies

0 likes

  • 525 Views
  • 3 replies
  • 0 likes

Konto założyciela subskrypcji rodzinnej zostało usunięte

Cześć, jakiś czas temu zdecydowałem się na usunięcie konta z facebook'a, zapomniałem, że mam je połączone ze spotify, tym samym będąć założycielem subskrypcji rodzinnej, jak uzyskać dostęp do zarządzania listą osób tak by móc dodać swoje nowe konto z...

Newbie

...arządzania listą osób tak by móc dodać swoje nowe konto z facebooka jako część Spotify Premium Family ?

708 Views

0 replies

0 likes

PL
Spotify Premium Family problem
  • 708 Views
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Plan famliar y país de residencia

Hola! Mis compañeros de piso y yo estamos pensando en contratar el Premium familiar, pero mi problema es que entro y salgo del país regularmente por motivos de trabajo y me gustaría saber si podría seguir usando este tipo de abono durante mis estanci...

Newbie

Hola! Mis compañeros de piso y yo estamos pensando en contratar el Premium familiar, pero mi problema es que entro y salgo del país regularmente por motivos de trabajo y me gustaría saber si podría s...

873 Views

0 replies

0 likes

  • 873 Views
  • 0 replies
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Erro no plano familiar

Bom dia. Eu e alguns membros da minha família temos o plano premium e do nada alguns de nós não fazemos mais parte do plano. Quando enviamos convites e preenchemos nosso endereço, ele informa que o endereço não confere. O que posso fazer? O estranho ...

Newbie

Bom dia. Eu e alguns membros da minha família temos o plano premium e do nada alguns de nós não fazemos mais parte do plano. Quando enviamos convites e preenchemos nosso endereço, ele informa que o e...

240 Views

0 replies

0 likes

  • 240 Views
  • 0 replies
  • 0 likes

cant verify address when accepting premium family account

I got the invitation to join premium for family from my brother, but everytime i input the same address as my bro, its said that it can't verify the address. How to solve this problem ?

Newbie

I got the invitation to join premium for family from my brother, but everytime i input the same address as my bro, its said that it can't verify the address. How to solve this problem ?

mijaenvall

Newbie

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

Switching from one family plan to another?

My cousin recently started a family plan and wanted me to join, however I had my own family plan that was active. I cancelled the active family plan and click to accept my cousin's invitation to join his family plan but comes up with an error page sa...

Newbie

My cousin recently started a family plan and wanted me to join, however I had my own family plan that was active. I cancelled the active family plan and click to accept my cousin's invitation to j...

Maxim

Spotify Star

828 Views

1 replies

0 likes

  • 828 Views
  • 1 replies
  • 0 likes

Failed in sending the invite link for family plan

I'm haveing trouble sending a invite link to a family member at gmail. The member did get the invite link even after I sent it multiple times. It is not in his spam folder as well. Thank You

Newbie

I'm haveing trouble sending a invite link to a family member at gmail. The member did get the invite link even after I sent it multiple times. It is not in his spam folder as well.   Thank Y...

Maxim

Spotify Star

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes

[Family] Allow Family Members with a different Address

Hi my family members were disconnected from premium family for no reason. Now i tried to invite them and the answer is that they have non right because thy don't leave with me. My account is fabiocatalano

Newbie

Hi my family members were disconnected from premium family for no reason. Now i tried to invite them and the answer is that they have non right because thy don't leave with me. My account is fabiocatalano

186 Views

0 replies

0 likes

  • 186 Views
  • 0 replies
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New accounts for Spotify Premium Family

I have signed up for Spotify Premium Family and trying to add my two daughters who do not have accounts. When I try to register them from the invite they have received in their email, the registration does not complete. I am left with a spinning whee...

Casual Listener

I have signed up for Spotify Premium Family and trying to add my two daughters who do not have accounts. When I try to register them from the invite they have received in their email, the r...

raycastro

Newbie

851 Views

6 replies

0 likes

  • 851 Views
  • 6 replies
  • 0 likes

Problemas com plano familiar

Participo de um plano familiar, tenho todos os recursos do premium, menos passar de músicas sem limites...alguém pode me explicar ?

Newbie

Participo de um plano familiar, tenho todos os recursos do premium, menos passar de músicas sem limites...alguém pode me explicar ?

Bittencourt

Spotify Star

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

Solved!! Conta Premium não está funcionado no Iphone

Eu comprei a conta premium para usar junto com minha esposa. Ela foi convidada e sua conta consta como premium. Mas por várias vezes ela tenta usar alguma função da conta premium ( como por exemplo a opção de musica randomica) e aparece uma mensagem ...

Newbie

Eu comprei a conta premium para usar junto com minha esposa. Ela foi convidada e sua conta consta como premium. Mas por várias vezes ela tenta usar alguma função da conta premium ( como por exemplo a...

Bittencourt

Spotify Star

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

Family plan & different devices

Hi, I have my Spotify account running on my iPhone and Sonos connect:amp (the same account). I've just subscribed to Family Premium - I wanted to be able to listen music on my phone and on Sonos simultaneously (while I'm at work and my wife is at hom...

Casual Listener

Hi, I have my Spotify account running on my iPhone and Sonos connect:amp (the same account). I've just subscribed to Family Premium - I wanted to be able to listen music on my phone and on Sonos s...

damiankrol

Casual Listener

660 Views

6 replies

0 likes

  • 660 Views
  • 6 replies
  • 0 likes

Error en contratar Familiar Premium

Hola el día de hoy 23/8/17 he tratado de contratar el premium familiar, intenté con la de débito y crédito y me apareció empezar premium seleccione empezar y no cambio nada en mi cuenta ni App, no me parece q soy premium llene losRequisitos de inform...

Newbie

Hola el día de hoy 23/8/17 he tratado de contratar el premium familiar, intenté con la de débito y crédito y me apareció empezar premium seleccione empezar y no cambio nada en mi cuenta ni App, no me...

221 Views

0 replies

0 likes

  • 221 Views
  • 0 replies
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Problemas de ingreso a premium familiar

Hola, contrate el servicio premium familiar, y conecte a todos los miembros de mi casa, pero al momento de querer poner a mi hermana, no puedo porque me dice que no pueden verificar que viva en mi misma dirección, que puedo hacer?

Newbie

Hola, contrate el servicio premium familiar, y conecte a todos los miembros de mi casa, pero al momento de querer poner a mi hermana, no puedo porque me dice que no pueden verificar que viva en mi mi...

213 Views

0 replies

0 likes

  • 213 Views
  • 0 replies
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Solved!! Family account for work

Hiwe work in a clinic, and have several treatmen rooms where we would like to play different tunes. Can we use the Family account for that?Thank you Laura

Newbie

Hi we work in a clinic, and have several treatmen rooms where we would like to play different tunes. Can we use the Family account for that? Thank you   Laura

Maxim

Spotify Star

411 Views

1 replies

0 likes

  • 411 Views
  • 1 replies
  • 0 likes

Spotify Family

Hello, i need help!The last months I lived together with my ex boyfriend and now I live together with my brother. We want to use Spotify family but I can't invite him bc the account uses the old adress from my ex boyfriend.How can I change it or invi...

Visitor

Hello, i need help! The last months I lived together with my ex boyfriend and now I live together with my brother. We want to use Spotify family but I can't invite him bc the account uses the o...

Maxim

Spotify Star

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

I can't switch to premium

Sorry I got spotify for a long timeI really need to switch it to premium but unfortunately b.c. of my country and some problems like credit card and that I really don't know what to do!Are there any solutions?

Newbie

Sorry I got spotify for a long time I really need to switch it to premium but unfortunately b.c. of my country and some problems like credit card and that I really don't know what to do! Are there ...

147 Views

0 replies

0 likes

  • 147 Views
  • 0 replies
  • 0 likes

Premium Family account stopt working

I have our spotify family premium account for around half a year, but all of a sudden it stopt working. I did not get any message of Spotify why. How can i fix it?

Newbie

I have our spotify family premium account for around half a year, but all of a sudden it stopt working. I did not get any message of Spotify why. How can i fix it?

187 Views

0 replies

0 likes

  • 187 Views
  • 0 replies
  • 0 likes

Problem med premium family

Hej!Jag har ett family-konto Premium men helt plötsligt har det slutat funka. Det är som om kontot inte fattar att jag har premium så funktionerna är begränsade.Och ja, vi har betalt och är skrivna på samma adress.Ett mycket irriterande problem för j...

Newbie

Hej! Jag har ett family-konto Premium men helt plötsligt har det slutat funka. Det är som om kontot inte fattar att jag har premium så funktionerna är begränsade. Och ja, vi har betalt och är s...

300 Views

0 replies

0 likes

  • 300 Views
  • 0 replies
  • 0 likes