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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 175769 Views
  • 32 replies
  • 9 likes
  • 175769 Views
  • 32 replies
  • 9 likes

Registering in same country then going abroad?

My sisters and I live in Canada and want to start a Spotify Family account. I've heard lots of mixed replies about what happens when one member goes out of the country and I've read through the T&C many times. If one of us goes out of country, does S...

  • Newbie
  • My sisters and I live in Canada and want to start a Spotify Family account. I've heard lots of mixed replies about what happens when one member goes out of the country and I've read through the T&a...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

Excluida del plan familiar

Hace una semana me llego un correo para confirmar mi dirección para seguir formando parte del plan familiar todos los miembros siguen dentro y a mí me sacaron tengo la misma dirección que todos y me sigue saliendo el mensaje de que mi dirección noCoi...

  • Newbie
  • Hace una semana me llego un correo para confirmar mi dirección para seguir formando parte del plan familiar todos los miembros siguen dentro y a mí me sacaron tengo la misma dirección que todos y me ...
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

plano familia membro excluido

olaminha esposa faz parte do meu plano premium familiar, mas desde ontem ela não consegue conectar.mandei um novo convite e quando ela digita o nosso endereço recebe uma mensagem de que o endereço é inválido.Como corrigir este problema?

  • Casual Listener
  • ola minha esposa faz parte do meu plano premium familiar, mas desde ontem ela não consegue conectar. mandei um novo convite e quando ela digita o nosso endereço recebe uma mensagem de que o endereç...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

Problemas para acessar a conta família

Minha família recebeu um e-mail pedindo para confirmar o CEP da residência, após a confirmação vocês bloquearam os acessos deles, porém todos residem em minha residência, gostaria de saber por qual motivo estou passando por esse transtorno?aguardo um...

  • Newbie
  • Minha família recebeu um e-mail pedindo para confirmar o CEP da residência, após a confirmação vocês bloquearam os acessos deles, porém todos residem em minha residência, gostaria de saber por qual m...
  • Pflavia
  • Newbie
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Problem in using Premium for Family

Hi, almost two years ago I upgraded my Premium-subscription to a Premium for Family-subscription so that my daughter and my partner could enjoy there own Spotify-account. Inviting my partner went flawless, which was (is) not the case with my daughter...

  • Newbie
  • Hi, almost two years ago I upgraded my Premium-subscription to a Premium for Family-subscription so that my daughter and my partner could enjoy there own Spotify-account. Inviting my partner went f...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

Family premium failure saying different countries

Sent an invite to my son who lives at same address and code from email fails as it says he lives in a different country!

  • Visitor
  • Sent an invite to my son who lives at same address and code from email fails as it says he lives in a different country!
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

song download

I'm a premium member but when i try to download music it say that i have to be a premium member to download music

  • Newbie
  • I'm a premium member but when i try to download music it say that i have to be a premium member to download music
  • 369 Views
  • 0 replies
  • 0 likes
  • 369 Views
  • 0 replies
  • 0 likes

Spotify family multi pays

Bonjour, je viens de passer mon abonnement premium en offre Spotify family pour que mon conjoint ait accès à son propre compte.nous vivons en France mais mon conjoint à un téléphone étranger pour des raisons professionnelles et l'accès à l'offre fami...

  • Newbie
  • Bonjour, je viens de passer mon abonnement premium en offre Spotify family pour que mon conjoint ait accès à son propre compte. nous vivons en France mais mon conjoint à un téléphone étranger pour d...
  • 328 Views
  • 0 replies
  • 0 likes
  • 328 Views
  • 0 replies
  • 0 likes

Family members don't get invites

It doesn't matter how many invites i send to my girlfriend she never receives the invite. And yes i have checked her spam folder in her email. Help please.

  • Casual Listener
  • It doesn't matter how many invites i send to my girlfriend she never receives the invite.   And yes i have checked her spam folder in her email.   Help please.
  • Robert_W
  • Community Legend
  • 551 Views
  • 9 replies
  • 0 likes
  • 551 Views
  • 9 replies
  • 0 likes

Öğrenci indirimi

Öğrenci indirimi için üyelik sırasında kart bilgilerimi verdim direk parayı çekti çekmemesi gerekirken uyguladıkları saçma sistem sheerıd'den de herhangi bir mesaj gönderilmedi nasıl doğrulucam yada paramı nasıl geri alabilirim?

  • Newbie
  • Öğrenci indirimi için üyelik sırasında kart bilgilerimi verdim direk parayı çekti çekmemesi gerekirken uyguladıkları saçma sistem sheerıd'den de herhangi bir mesaj gönderilmedi nasıl doğrulucam yada ...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

Quero minha conta Premium de volta!

Alô Spotify Brasil! Quero minha conta Premium de volta! EU e minhas irmãs pagamos esse plano mas a seguinte mensagem aparece! Como pode?! Somos irmãs, com quartos colados! RESOLVAM! e mais: todo mundo morar no mesma casa?! OI? e essa família tradicio...

  • Casual Listener
  • Alô Spotify Brasil! Quero minha conta Premium de volta! EU e minhas irmãs pagamos esse plano mas a seguinte mensagem aparece! Como pode?! Somos irmãs, com quartos colados! RESOLVAM! e mais: todo mund...
  • ingridsaraiva-b
  • Casual Listener
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Endereco

Como faço para alterar o endereço cadastrado na minha conta do spotify do plano família?

  • Newbie
  • Como faço para alterar o endereço cadastrado na minha conta do spotify do plano família?
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Unlocking premium

Im thinking of unlocking premuim. But i noticed there is a 0.99 premium how do i get that?

  • Newbie
  • Im thinking of unlocking premuim. But i noticed there is a 0.99 premium how do i get that?
  • Maxim
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Spanish?

Hola me registré y pague pero mi cuenta sigue en versión gratuita que debo hacer?

  • Newbie
  • Hola me registré y pague pero mi cuenta sigue en versión gratuita que debo hacer?
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

Issues with Family Premium - Please help

Dear Spotify I have just upgraded to Family Premium so we can all listen to our own music (mostly on the iphones) The email invites have been sent and received. We now have two issues: 1. Cannot JoinFor one family member, it says they cannot join as ...

  • Newbie
  • Dear Spotify   I have just upgraded to Family Premium so we can all listen to our own music (mostly on the iphones)   The email invites have been sent and received.   We now h...
  • Maxim
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

tengo problemas para unirme a un plan familar

Hola! a ver si alguien me puede ayudar. Tengo problemas para volver a unirme a un plan familiar. El mes pasado paso lo mimso que ahora, me sacaron del plan familiar porque tenía que tener la misma dirección que el titular. Bueno puse la misma direcci...

  • Newbie
  • Hola! a ver si alguien me puede ayudar. Tengo problemas para volver a unirme a un plan familiar. El mes pasado paso lo mimso que ahora, me sacaron del plan familiar porque tenía que tener la misma di...
  • 414 Views
  • 0 replies
  • 6 likes
  • 414 Views
  • 0 replies
  • 6 likes

Suspicious email from Spotify about Spotify Family

I have just received an email from Spotify (screenshot attached) that I'm sure is genuine, but looks like a phishing attack: There is no mention of my name, username or anything like that in the email. The only thing that makes the email specific to ...

  • Regular
  • ...The link provided (https://support.spotify.com/us/article/premium-for-family/) doesn't mention anything to do with this email. It only talks about new family accounts, not existing ones The l...
  • imrandjk
  • Casual Listener
  • 836 Views
  • 4 replies
  • 0 likes
  • 836 Views
  • 4 replies
  • 0 likes

Questions about "Family Premium"

Hello,i have Spotify Premium now since some time and i will always have Spotify Because i love music The fact that i pay each month 15 Euros and Family Premium costs also 15 Euros, i'm thinking about getting the Family Premium. But i want to know how...

  • Regular
  • Hello, i have Spotify Premium now since some time and i will always have Spotify ❤️ Because i love music 😛 The fact that i pay each month 15 Euros and Family Premium costs also 15 Euros, i'm t...
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes

Premium family Where can I find the link to send to my daughter?

I have send two invitations by e-mail to my daughters to join premium for family. One of them doesn't receive the e-mail (I tried twice). She already has the normal spotify, is that the reason? In the HELPtopics there is a link mentioned that you can...

  • Newbie
  • I have send two invitations by e-mail to my daughters to join premium for family. One of them doesn't receive the e-mail (I tried twice). She already has the normal spotify, is that the reason?&n...
  • Bengrab
  • Newbie
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes