Help Wizard

Step 1

NEXT STEP

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 113978 Views
  • 32 replies
  • 7 likes
  • 113978 Views
  • 32 replies
  • 7 likes

Superuser Contribution Problemas con Plan Familiar Premium

Desde el nuevo cambio en las poíticas toda mi familia fue sacada del plan pero la persona que si vive conmigo también fue sacada a pesar de que vivimos en el mismo domicilio (usamos la misma conexión wifi domiciliaria).No he podido lograr que inicie ...

  • Newbie
  • Desde el nuevo cambio en las poíticas toda mi familia fue sacada del plan pero la persona que si vive conmigo también fue sacada a pesar de que vivimos en el mismo domicilio (usamos la misma conexión...
  • Aimee_T
  • Roadie
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

I paid the wrong bill

Hello, I have a family account, but I ended up paying the individual account in the annual plan, I need to migrate the payment to family account, even if there is an extra amount to be paid, how can I migrate?

  • Newbie
  • Hello, I have a family account, but I ended up paying the individual account in the annual plan, I need to migrate the payment to family account, even if there is an extra amount to be paid, h...
  • ant0n1
  • Roadie
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Não estou podendo participar do plano familia

Mesmo sendo convidado e confirmando as informações, estou com problemas para entrar no plano família da minha irmã

  • Visitor
  • Mesmo sendo convidado e confirmando as informações, estou com problemas para entrar no plano família da minha irmã
  • aldeyferreirade
  • Newbie
  • 360 Views
  • 3 replies
  • 0 likes
  • 360 Views
  • 3 replies
  • 0 likes

les écoles supérieurs

Bonjour, pour l'offre étuditante, j'aimerais savoir si l'école dans la quelle je suis inscrite fais parti de l'offre, mais je ne sais pas comment voir ça.

  • Newbie
  • Bonjour, pour l'offre étuditante, j'aimerais savoir si l'école dans la quelle je suis inscrite fais parti de l'offre, mais je ne sais pas comment voir ça. 
  • ant0n1
  • Roadie
  • 3101 Views
  • 1 replies
  • 0 likes
  • 3101 Views
  • 1 replies
  • 0 likes

setting up family does not work - it says we are in different countries!

We couldn't add you to Premium for Family as your account needs to be based in the same country as the owner of the Premium for Family subscription. we are in the same country

  • Newbie
  • We couldn't add you to Premium for Family as your account needs to be based in the same country as the owner of the Premium for Family subscription.    we are in the same country
  • Maxim
  • Spotify Star
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Abonnement étudiant

Bonjour!Je voulais activer mon spotify premium avec l'abonnement d'étudiant, mais mon université ne se trouve pas parmis la liste, mais pareil, j'ai été débité 3 fois 4.99$ pour le nombre de fois que j'ai essayé ça, deplus mon compte est toujours pas...

  • Newbie
  • Bonjour! Je voulais activer mon spotify premium avec l'abonnement d'étudiant, mais mon université ne se trouve pas parmis la liste, mais pareil, j'ai été débité 3 fois 4.99$ pour le nombre de fois q...
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

Öğrenci İndirimi Ödeme Sorunu

Öğrenci indirimi için doldurduktan sonra, bir standart bir de öğrenci indirimli fiyat kartımdan çekilmiş. Ve hesabım hala free?

  • Newbie
  • Öğrenci indirimi için doldurduktan sonra, bir standart bir de öğrenci indirimli fiyat kartımdan çekilmiş. Ve hesabım hala free?
  • 287 Views
  • 0 replies
  • 0 likes
  • 287 Views
  • 0 replies
  • 0 likes

Extra payment problem

I have family premium but i am paying more 9.99TL every month. I paid on 1 May last time and i can not cancel it.

  • Newbie
  • I have family premium but i am paying more 9.99TL every month. I paid on 1 May last time and i can not cancel it.
  • Robert_W
  • Community Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Problems with premium for family

We have a Family plan with 5 members in wich 3 of us got excluded of it, and when we write the infirmation, it appears that we can't join the plan, please answer.

  • Newbie
  • We have a Family plan with 5 members in wich 3 of us got excluded of it, and when we write the infirmation, it appears that we can't join the plan, please answer.
  • Robert_W
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Solved!! Is it really a family plan??

Why does family have to live in the same household? You pay for your service so you should be able to share with your family.. the plan is called premium for family but you can't add your family if they don't live with you. Why can't they be like net...

  • Newbie
  • Why does family have to live in the same household? You pay for your service so you should be able to share with your family.. the plan is called premium for family but you can't add your family if t...
  • Robert_W
  • Community Legend
  • 467 Views
  • 1 replies
  • 0 likes
  • 467 Views
  • 1 replies
  • 0 likes

Family members not receiving email invites

The invites im sending do not reach the email address of fsamily members. Test emails work but when i try to send an invite from spotify they do not receive them.

  • Casual Listener
  • The invites im sending do not reach the email address of fsamily members. Test emails work but when i try to send an invite from spotify they do not receive them.
  • Hubo
  • Community Legend
  • 481 Views
  • 1 replies
  • 0 likes
  • 481 Views
  • 1 replies
  • 0 likes

Öğrenci indirimi hata

Kart bilgilerimi veriyorum ama hep hata veriyor bu konuda acil yardımcı olur musunuz

  • Newbie
  • Kart bilgilerimi veriyorum ama hep hata veriyor bu konuda acil yardımcı olur musunuz
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

Leave Family as admin

I wanted to get into a family subscription with some other people. We talked about it and accidentally made an own family but spotify hasn't charged me for it. Now someone set up the family account but I can't join their family because I am already i...

  • Newbie
  • I wanted to get into a family subscription with some other people. We talked about it and accidentally made an own family but spotify hasn't charged me for it. Now someone set up the family account b...
  • 285 Views
  • 0 replies
  • 0 likes
  • 285 Views
  • 0 replies
  • 0 likes

Daughter unable to join Spotify for Family

Hi. I am trying to get my daughter onto our family account. She has always lived in our house, in the same country. Every time i try i get a waring saying the account needs to be in the same country! What is going on Spotify? Not happy at all!!!!!!!

  • Newbie
  • Hi.   I am trying to get my daughter onto our family account. She has always lived in our house, in the same country. Every time i try i get a waring saying the account needs to be i...
  • Maxim
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Plano Familia não deixa ter dependentes

Então galera, Estou com o seguinte problema: Tenho um premium familia, porem todas as pessoas que convido para fazer parte do mesmo não conseguem acessar.Todas elas moram no mesmo endereço que eu, porém mesmo assim não autoriza.Como posso efeturar?Só...

  • Newbie
  • Então galera, Estou com o seguinte problema:  Tenho um premium familia, porem todas as pessoas que convido para fazer parte do mesmo não conseguem acessar. Todas elas moram no mesmo endereço q...
  • Bittencourt
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

Hola buenas noches que difícil es esta situación estoy pagando una cuenta Premium plan familiar con la misma dirección pero mi esposo entre semana estamos fuera de Querétaro y fines de semana dentro y me llego un correo notificandome que no hay auten...

  • Newbie
  • Hola buenas noches que difícil es esta situación estoy pagando una cuenta Premium plan familiar con la misma dirección pero mi esposo entre semana estamos fuera de Querétaro y fines de semana dentro ...
  • Maria_B
  • Moderator
  • 305 Views
  • 1 replies
  • 1 likes
  • 305 Views
  • 1 replies
  • 1 likes

Superuser Contribution Problems with family plan

I have a problem with a verification from a person in my family that tells you that your account can not be verified, we live in the same house. I think that when asked for verification of the account a little change the address but because we put th...

  • Newbie
  • I have a problem with a verification from a person in my family that tells you that your account can not be verified, we live in the same house. I think that when asked for verification of the a...
  • Maria_B
  • Moderator
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Family Members with a different Address

Why is there so importent that the members of the Premium for Family lives on the same adress? How is this possible for Spotify to know if all the members do?

  • Newbie
  • Why is there so importent that the members of the Premium for Family lives on the same adress? How is this possible for Spotify to know if all the members do?
  • ant0n1
  • Roadie
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Family premium- playlist issue.

I set up family premium and added my spouse. He has his own account and email as shown in my account management screen. Yet everything I download is showing up on his library. Help...

  • Newbie
  • I set up family premium and added my spouse. He has his own account and email as shown in my account management screen. Yet everything I download is showing up on his library. Help...
  • 87 Views
  • 0 replies
  • 0 likes
  • 87 Views
  • 0 replies
  • 0 likes