Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 147135 Views
  • 32 replies
  • 8 likes
  • 147135 Views
  • 32 replies
  • 8 likes

How Can I see my home Adress

Hi guys. I had a problem in my account. My brother bought family account and use a random home adress. I cant join family premium. How can i see adress or how can he change adress? Have a good day.

  • Newbie
  • Hi guys. I had a problem in my account. My brother bought family account and use a random home adress. I cant join family premium. How can i see adress or how can he change adress? Have a good day.
  • Maxim
  • Spotify Star
  • 493 Views
  • 1 replies
  • 0 likes
  • 493 Views
  • 1 replies
  • 0 likes

Premium Family does not recognize me when accepting invitation

My husband has sent over 5 invitations to Premium Family and when I add my adress it says I cannot be added as I dont have the same adress as him. On his account there is no adress indicated att al, only postal code.When I opnede the last invitation ...

  • Casual Listener
  • My husband has sent over 5 invitations to Premium Family and when I add my adress it says I cannot be added as I dont have the same adress as him. On his account there is no adress indicated att a...
  • osornios
  • Spotify Star
  • 267 Views
  • 3 replies
  • 0 likes
  • 267 Views
  • 3 replies
  • 0 likes

Corte de plan familiar premium

Buenas tardes.Pagué el plan familiar, lo estuve usando sin inconvenientes, pero el mes pasado me llegó un correo para actualizar mi informacion del domicilio. El correo tenia un link p hacer la actualizacion pero solo me pedian el codigo postal y no ...

  • Newbie
  • Buenas tardes. Pagué el plan familiar, lo estuve usando sin inconvenientes, pero el mes pasado me llegó un correo para actualizar mi informacion del domicilio. El correo tenia un link p hacer la act...
  • 108 Views
  • 0 replies
  • 0 likes
  • 108 Views
  • 0 replies
  • 0 likes

Family Account

I buy Family Account but I can't add my any parents or sisters. I think maybe i can write my home adress wrong, How I can learn what i use before?

  • Newbie
  • I buy Family Account but I can't add my any parents or sisters. I think maybe i can write my home adress wrong, How I can learn what i use before?
  • 107 Views
  • 0 replies
  • 0 likes
  • 107 Views
  • 0 replies
  • 0 likes

Wrong name

I have accidentally registered a family account with a wrong name for myself. The address is certainly correct. Can I change the name or have it changed?

  • Newbie
  • I have accidentally registered a family account with a wrong name for myself.  The address is certainly correct.  Can I change the name or have it changed?
  • telecino
  • Newbie
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Joining

I have a family plan and my brother is trying to join. I sent him an invite and tried linking his ols free account to the family plam but doeant seem to be working. Help please!!

  • Newbie
  • I have a family plan and my brother is trying to join. I sent him an invite and tried linking his ols free account to the family plam but doeant seem to be working. Help please!!
  • 109 Views
  • 0 replies
  • 0 likes
  • 109 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problem with my family invitations

I was inviting my wife but when she received the email and certified the adress information, spotify doesn`t active her premium account. This fail start when i have a payment problem. Best regards

  • Newbie
  • I was inviting my wife but when she received the email and certified the adress information, spotify doesn`t active her premium account.   This fail start when i have a payment problem. &nbsp...
  • Melody
  • Spotify
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Change Administrator

How to change the administrador (Plan Premium Familiar)?Como mudar o administrador do Plano Familiar?

  • Newbie
  • How to change the administrador (Plan Premium Familiar)? Como mudar o administrador do Plano Familiar?
  • Maxim
  • Spotify Star
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Family subscription

Hi, I have a family subscription since last year, my mom is the one that administrate the account, yesterday Spotify informed us that we (my brother and I) were not longer at this subscription because they couldnt confirm our addres, but we have the ...

  • Newbie
  • Hi, I have a family subscription since last year, my mom is the one that administrate the account, yesterday Spotify informed us that we (my brother and I) were not longer at this subscription b...
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

Don't receive family invite

My father sent me a spotify for family invite, but i have not recieved it. He sent the invite at least 10 times. I am sure he sent it to the right mail adress. I have a premium account. thank you for helping

  • Newbie
  • My father sent me a spotify for family invite, but i have not recieved it. He sent the invite at least 10 times. I am sure he sent it to the right mail adress. I have a premium account.  t...
  • hojer49
  • Newbie
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Re: Discover Weekly - Post your feedback here

HiI have a family subscription and I live in the United Kingdom. My daughter resides at my UK address but recently moved to Canada for school. She recently installed Spotify on her phone and setup a free spotify account in Canada.I sent her a family ...

  • Newbie
  • Hi I have a family subscription and I live in the United Kingdom. My daughter resides at my UK address but recently moved to Canada for school.   She recently installed Spotify on her phone a...
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

Solved!! Students in a Family plan, leaving home for Some months : what will happend ?

Hi Spotify, I would like to subscribe to Family Plan for ME, Wife and 2 daughters currently students, all officially (fiscal POV !) living at family home. One already move to U.S for a 6 months intership, the second will move in coming days for 3 mon...

  • Casual Listener
  • Hi Spotify, I would like to subscribe to Family Plan for ME, Wife and 2 daughters currently students, all officially (fiscal POV !) living at family  home. One already move to U.S for a 6 m...
  • b_cusey
  • Casual Listener
  • 348 Views
  • 2 replies
  • 0 likes
  • 348 Views
  • 2 replies
  • 0 likes

Trying to invite my 2 boys to spotify premium family but they do not get the invitemail

I am trying to invite my 2 boys to the spotify premium family account but they dont get any mail form the invite. Why dont they get the invitemail? Best Regards Rune Roligheten

  • Newbie
  • I am trying to invite my 2 boys to the spotify premium family account but they dont get any mail form the invite. Why dont they get the invitemail?   Best Regards Rune Roligheten
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
  • 0 likes

PREMIUM FAMILIA SE ME DESCONECTA

hola a todos queria preguntarles si a ustedes tambien les ha pasado lo mismo y como han resuelto. mi esposo abrio una cuenta premium familia para los dos hace 5 dias. me hizo la invitación, yo acepte y accedi a mi cuenta y todo iba bien. algunas hora...

  • Newbie
  • hola a todos queria preguntarles si a ustedes tambien les ha pasado lo mismo y como han resuelto. mi esposo abrio una cuenta premium familia para los dos hace 5 dias. me hizo la invitación, yo acepte...
  • 291 Views
  • 0 replies
  • 0 likes
  • 291 Views
  • 0 replies
  • 0 likes

Family - beheerder

Beste,Ik ben de beheerder van premium for Family, maar in het account overzicht staat mijn vader z'n naam als beheerder... hoe komt dit? Hoe kan ik dit veranderen? Bedankt!

  • Newbie
  • Beste, Ik ben de beheerder van premium for Family, maar in het account overzicht staat mijn vader z'n naam als beheerder... hoe komt dit? Hoe kan ik dit veranderen?   Bedankt!
  • 432 Views
  • 0 replies
  • 4 likes
  • 432 Views
  • 0 replies
  • 4 likes

Solved!! Probleme beim Einladen in die Familiengruppe

hi nachdem jetzt alle Mitglieder meiner Familie aus dem Bestand rausgeflogen sind kann ich jetzt diese nicht mehr einladen. Habe neue Einladungen verschickt. Aber alle scheitern jetzt an Registierung mit der Fehlermeldung das die Adresse vom Hauptnut...

  • Newbie
  • ...egistierung mit der Fehlermeldung das die Adresse vom Hauptnutzer, also ich nicht übereinstimmt.   "du kannst diesen Premium Family Konto nicht beitreten. Wir konnten nicht bestätigen, dass du a...
  • Ischia2017
  • Regular
  • 23426 Views
  • 26 replies
  • 1 likes
  • 23426 Views
  • 26 replies
  • 1 likes

family premium konto wurde durch free ersetzt

Liebe Spotify-Freunde, ich habe ein Problem.Seit einer Woche funktioniert mein Family-Premium-Account nich mehr, obwohl ich immernoch Teil der "Spotify-Family" bin und alle Adressen und E-mails bestätigt habe und von Spotify wurden sie verifiziert. M...

  • Newbie
  • Liebe Spotify-Freunde,   ich habe ein Problem. Seit einer Woche funktioniert mein Family-Premium-Account nich mehr, obwohl ich immernoch Teil der "Spotify-Family" bin und alle A...
  • 5chm17h0
  • Newbie
  • 1611 Views
  • 2 replies
  • 0 likes
  • Free
    Help
    Premium
  • 1611 Views
  • 2 replies
  • 0 likes

Problemas con Plan Familiar Premium

Buenos dias¡ Tengo problemas con el administrados del plan familiar, ¿que puedo hacer?. La persona que me sale como administrador es uno de los miembros, no yo , que soy la persona titular del Plan Familiar. A esta persona le intento enviar la invita...

  • Newbie
  • Buenos dias¡   Tengo problemas con el administrados del plan familiar, ¿que puedo hacer?.  La persona que me sale como administrador es uno de los miembros, no yo , que soy la persona ti...
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

Displayed Name Premium For Family Issue

Hi,I just noticed that my name (the one on the top of the list) displayed on my list of premium for family is not correct. It was may nephew's name not mine. And there's is no way to change the name because it's uneditable. Can you help me on how to ...

  • Newbie
  • Hi, I just noticed that my name (the one on the top of the list) displayed on my list of premium for family is not correct. It was may nephew's name not mine. And there's is no way to change the n...
  • 122 Views
  • 0 replies
  • 0 likes
  • 122 Views
  • 0 replies
  • 0 likes

Tengo una suscripcion familiar y nadie puede usarla

Tengo una suscripcion familiar y nadie puede usarla, trato de cancelarla y me parece error, me podrian devolver la plata si no podemos usar este servicio por favor.

  • Newbie
  • Tengo una suscripcion familiar y nadie puede usarla, trato de cancelarla y me parece error, me podrian devolver la plata si no podemos usar este servicio por favor.
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes