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Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 177961 Views
  • 32 replies
  • 9 likes
  • 177961 Views
  • 32 replies
  • 9 likes

Adding family members

I have just signed up for Spotify family and sent an invite to my son. It won't let him join and says his gmail address is in a different country. We are in the UK

  • Newbie
  • I have just signed up for Spotify family and sent an invite to my son. It won't let him join and says his gmail address is in a different country. We are in the UK
  • osornios
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Solved!! Family limited to 5 accounts

Hello,I have a Premium Family contract with 5 account attached (including mine). I am not able to add another one despite that I must be able to attach up to 6 accounts. Can you help me to understand why?

  • Newbie
  • Hello, I have a Premium Family contract with 5 account attached (including mine). I am not able to add another one despite that I must be able to attach up to 6 accounts. Can you help me to u...
  • Maxim
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Problem being sent family invite

Having trouble being invited to a family plan. Recently discontinued my premium account but still unable to receive the email invite from my dad.

  • Casual Listener
  • Having trouble being invited to a family plan. Recently discontinued my premium account but still unable to receive the email invite from my dad.
  • jzharding
  • Casual Listener
  • 224 Views
  • 2 replies
  • 0 likes
  • 224 Views
  • 2 replies
  • 0 likes

Sharing family plan

I have a family plan. My son lives in Mexico. Can I share the plan with him?

  • Newbie
  • I have a family plan. My son lives in Mexico. Can I share the plan with him?
  • Robert_W
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Have premium....not letting me skip

I have premium family, just purchased yesterday. My account says premium, however I am trying to skip and song and it won't let me....isn't that part of the premium option? I get a pop up that says "You discovered a premium feauture! Start your free ...

  • Casual Listener
  • I have premium family, just purchased yesterday. My account says premium, however I am trying to skip and song and it won't let me....isn't that part of the premium option?   I get a pop up t...
  • Bittencourt
  • Spotify Star
  • 2178 Views
  • 6 replies
  • 0 likes
  • 2178 Views
  • 6 replies
  • 0 likes

[Desktop][Other] Please bring back the option of being able to delete messages.

I got this message when trying to join a family premium subscription. Why i can't join a new family premium subscription "You can't join this Premium for Family account. You already joined two subscriptions in the past 12 months." Have anyone got thi...

  • Casual Listener
  • I got this message when trying to join a family premium subscription. Why i can't join a new family premium subscription 😞 "You can't join this Premium for Family account. You already joined two s...
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

Solved!! Estou querendo abrir plano familiar mas tenho um duvida

Bom dia, soubrasileiro moro no exterior e gostaria de gostaria de fazer o upgrade para o premiuim para incluir minha namorada( norueguesa), somos missionarios e por isso viajo muito , é possivel incluila sem nenhum problema , estou perguntando pois v...

  • Casual Listener
  • Bom dia, soubrasileiro moro no exterior e gostaria de gostaria de fazer o upgrade para o premiuim para incluir minha namorada( norueguesa), somos missionarios e por isso viajo muito , é possivel incl...
  • Bittencourt
  • Spotify Star
  • 315 Views
  • 3 replies
  • 0 likes
  • 315 Views
  • 3 replies
  • 0 likes

Invite sent when in a foreign country - Spotify now not recognising I'm home!

Hi - I sent my husband an invite to Spotify Premium Family whilst on a foreign holiday. After several attempts at log on, he got the error message to say that he must live in the same country as the person who owns the account (i.e. me, and the UK). ...

  • Newbie
  • Hi - I sent my husband an invite to Spotify Premium Family whilst on a foreign holiday.  After several attempts at log on, he got the error message to say that he must live in the same country a...
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes

Spotify öğrenci indirimi

Dün 6.99 tllik spotify öğrenci indirimine başvurdum, okulum listede olmadığı için sayfayı kapattım ve çıktım. Fakat kartımdan 6.99 tl kesilmiş ve hesabım premium değil. Spotify'dan geri ödeme talep ediyorum.

  • Newbie
  • Dün 6.99 tllik spotify öğrenci indirimine başvurdum, okulum listede olmadığı için sayfayı kapattım ve çıktım. Fakat kartımdan 6.99 tl kesilmiş ve hesabım premium değil. Spotify'dan geri ödeme talep e...
  • 142 Views
  • 0 replies
  • 0 likes
  • 142 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Family Premium question

Greetings, I have a family subscription that I share with 4 other people that live in my home. Recently we had to confirm our address, however no one is able to access the premium anymore besides me. I tried removing everyone from the subscription an...

  • Newbie
  • Greetings,   I have a family subscription that I share with 4 other people that live in my home. Recently we had to confirm our address, however no one is able to access the premium anymore b...
  • Lee
  • Spotify
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Problème pour passer les musiques

Voila j'ai un abonnement premium effectif mais malgré ça, je ne peux pas passer les musiques comme je l'entends . J'ai les mêmes restrictions qu'un abonnement gratuit . Que puis je faire ? Merci

  • Newbie
  • Voila j'ai un abonnement premium effectif mais malgré ça, je ne peux pas passer les musiques comme je l'entends . J'ai les mêmes restrictions qu'un abonnement gratuit . Que puis je faire ? Merci
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes

Solved!! Spotiry excluindo meus familiares

O spotify está removendo meu filho e minha mãe depois de 7 dias .Tentei refazer o convite e todo o procedimento novamente porém o spotify diz que não conseguiu verificar! Meu filho mora comigo bem como os outros convidados, ou seja , mesmo endereço. ...

  • Newbie
  • O spotify está removendo meu filho e minha mãe depois de 7 dias . Tentei refazer o convite e todo o procedimento novamente porém o spotify diz que não conseguiu verificar! Meu filho mora comigo bem ...
  • Bittencourt
  • Spotify Star
  • 677 Views
  • 1 replies
  • 0 likes
  • 677 Views
  • 1 replies
  • 0 likes

O plano familiar me retirou e não consigo voltar

Faço parte de um plano familiar, em que todos moram na mesma casa, no entanto fui retirado do plano subtamente. O que faço para retornar ao plano?O que acontece, no caso, é um aviso de que meu endereço não pode ser confirmado, ou simplesmente não coi...

  • Newbie
  • Faço parte de um plano familiar, em que todos moram na mesma casa, no entanto fui retirado do plano subtamente. O que faço para retornar ao plano? O que acontece, no caso, é um aviso de que meu ende...
  • Bittencourt
  • Spotify Star
  • 4883 Views
  • 3 replies
  • 2 likes
  • 4883 Views
  • 3 replies
  • 2 likes

Lla

A alguien le a ocurrido que tienen premium familiar y no pueden poner una canción en un punto específico ni avanzar a la próxima canción solo dascargar

  • Newbie
  • A alguien le a ocurrido que tienen premium familiar y no pueden poner una canción en un punto específico ni avanzar a la próxima canción solo dascargar
  • Bittencourt
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Problemas com plano familiar

Um membro do meu plano familiar foi removido e não consigo adicionar novamento, sendo que moramos no mesmo endereço sim. Até o endereço cadastrado tava igual e nao deixa adicionar novamente essa pessoa dizendo que nao pode verificar que os dados forn...

  • Newbie
  • Um membro do meu plano familiar foi removido e não consigo adicionar novamento, sendo que moramos no mesmo endereço sim. Até o endereço cadastrado tava igual e nao deixa adicionar novamente essa pess...
  • Bittencourt
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Me and my dad want a spotify premium but we want a spotify for family but my dad lives somewhere els

Me and my dad want a spotify premium but we want a spotify for family but my dad lives somewhere else can i buy a spotify for family?

  • Newbie
  • Me and my dad want a spotify premium but we want a spotify for family but my dad lives somewhere else can i buy a spotify for family?
  • Bittencourt
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Will not send an invite to my wife's email account

Hi, Just joined Spotify premium and I have sent my wife an invitation but she has not received it. I have re-sent it a few times, removed her and re-added her but no joy. Any ideas ? Many thanks TK

  • Newbie
  • Hi,  Just joined Spotify premium and I have sent my wife an invitation but she has not received it. I have re-sent it a few times, removed her and re-added her but no joy. Any ideas ?   ...
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

endereço

meu Spotify família esta constando endereço incorrendo, mas estava funcionando antes, como faco pra configurar o endereço? grata

  • Newbie
  • meu Spotify família esta constando endereço incorrendo, mas estava funcionando antes, como faco pra configurar o endereço? grata
  • Bittencourt
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Meus familiares saíram do plano

Meus familiares saíram do plano hoje, preciso saber como resolver esse problema, pois eles moram em casa... não consigo confirmar o CEP deles, só o meu pois minha conta é a titular.No aguardoObrigado

  • Newbie
  • Meus familiares saíram do plano hoje, preciso saber como resolver esse problema, pois eles moram em casa... não consigo confirmar o CEP deles, só o meu pois minha conta é a titular. No aguardo ...
  • queenvictoria12
  • Newbie
  • 352 Views
  • 6 replies
  • 0 likes
  • 352 Views
  • 6 replies
  • 0 likes