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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 135089 Views
  • 32 replies
  • 8 likes
  • 135089 Views
  • 32 replies
  • 8 likes

my spotify premium plan is gone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution me cobraron un pago de spotify individual premium, despues por familiar

me hicieron un cobro por el plan indivudial y despues por uno familiar, cuando ya tenia el familiar, solo cambie la tarjeta...

  • Visitor
  • me hicieron un cobro por el plan indivudial y despues por uno familiar, cuando ya tenia el familiar, solo cambie la tarjeta...
  • AlejaR
  • Moderator
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Purchased 18 months of individual Spotify, changed to Family and only got 6 months left

Dear Community, i have bought 18 months of giftcards for individual premium and decided to change my subscription to the family model and expected to get 12 months of family premium but instead, i only got 6 months and i think i got scammed.What can ...

  • Newbie
  • Dear Community,   i have bought 18 months of giftcards for individual premium and decided to change my subscription to the family model and expected to get 12 months of family premium but i...
  • Maxim
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for family doesn't work for a family member

Hi! I recently added my wife to my family premium plan, she was able to accept the invitation and when i look the "members of the plan" she appears as one of the 6 premium accounts in use. But when she try to enter into her account, spotify is tellin...

  • Visitor
  • Hi!    I recently added my wife to my family premium plan, she was able to accept the invitation and when i look the "members of the plan" she appears as one of the 6 premium accounts i...
  • AlejaR
  • Moderator
  • 302 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 302 Views
  • 3 replies
  • 0 likes

Superuser Contribution O APP BLOQUEOU O ACESSO FAMILY DO MEU ESPOSO, COMO RESOLVER?

MEU ESPOSO PERDEU ACESSO AO PLANO FAMILY, POIS O APP DIZ QUE ELE NÃO RESIDE NO MESMO ENDEREÇO QUE EU. JÁ TENTEI INCLUIR ELE NOVAMENTE, MAS NAO DEU CERTO

  • Visitor
  • MEU ESPOSO PERDEU ACESSO AO PLANO FAMILY, POIS O APP DIZ QUE ELE NÃO RESIDE NO MESMO ENDEREÇO QUE EU. JÁ TENTEI INCLUIR ELE NOVAMENTE, MAS NAO DEU CERTO
  • Yordan
  • Moderator
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Not possible to join a family blocked for 12 months !

Hello I got an invite from my BF. We live together for 8 months now. When I clicked on the link, spotify did not asked me my address. It automatically blocked me to join the family account for the next 12 months and I quote "we cannot prove that you ...

  • Newbie
  • Hello I got an invite from my BF. We live together for 8 months now. When I clicked on the link, spotify did not asked me my address. It automatically blocked me to join the family account for the n...
  • Maxim
  • Spotify Star
  • 160 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 160 Views
  • 1 replies
  • 1 likes

Spotify me demande de souscrire un abonnement alors que j'en ai déjà un

PlanFamilyCountryfranceDeviceSamsung a40 My Question or IssueJ'ai un abonnement Spotify famille, soucrit par un membre de ma famille. J'y suis connectée, mais à un moment je ne peux plus accéder à mon compte ! Il y a écrit : "Spotify premium en pause...

  • Casual Listener
  •   Plan Family Country france Device Samsung a40   My Question or Issue J'ai un abonnement Spotify famille, soucrit par un membre de ma famille. J'y suis connectée, mais à un m...
  • Luan
  • Spotify Star
  • 547 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 547 Views
  • 6 replies
  • 0 likes

Solved!! Changement abonnement de solo vers famille

PlanPremiumCountryFranceDeviceiPhone XOperating SystemiOS My Question or IssueBonjour! j’avais un abonnement Spotify premium et j’ai changé en rejoignant le compte Spotify familial, est ce que mon premier abonnement premium se résilie automatiquement...

  • Casual Listener
  • Plan Premium Country France Device iPhone X Operating System iOS    My Question or Issue Bonjour!  j’avais un abonnement Spotify premium et j’ai changé en rejoignant l...
  • Elross
  • Casual Listener
  • 448 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 448 Views
  • 2 replies
  • 0 likes

Leave the family premium

Hi everyoneI want to leave a Family Premium account. The account is not mine. What will happen with the account and the other familiy members, will the account still exists, or will the abo will be quitted?

  • Newbie
  • Hi everyone I want to leave a Family Premium account. The account is not mine. What will happen with the account and the other familiy members, will the account still exists, or will the abo will b...
  • AdamDam
  • Spotify Star
  • 1676 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1676 Views
  • 1 replies
  • 0 likes

Premium Family in Taiwan

Hi , We've been using Premium Family in Taiwan for years.But today we got that message that the payment is not paying successfully.I have checked with the bank and the staff told me my credit card is good. Can you check if there is the paying issue o...

  • Visitor
  • Hi ,   We've been using Premium Family in Taiwan for years. But today we got that message that the payment is not paying successfully. I have checked with the bank and the staff told me my c...
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 179 Views
  • 1 replies
  • 0 likes

Can't pay with telenor

I used to be able to pay for my spotify premium subscription with my telenor sim but now when i go to the payment page its not showing me the option to pay with it.

  • Newbie
  • I used to be able to pay for my spotify premium subscription with my telenor sim but now when i go to the payment page its not showing me the option to pay with it.
  • Maxim
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution x

 PlanPremiumCountryN/ADevice

  • Newbie
  •   Plan Premium Country N/A Device
  • Maxim
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan asked me for address the same as family member. Have entered and says that it’s not the.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Lyubka
  • Moderator
  • 185 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 185 Views
  • 1 replies
  • 0 likes

Family Premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can not put my cousin in the family premium, he used the same adress as me but it says that...

  • Newbie
  • ...ot put my cousin in the family premium, he used the same adress as me but it says that is something wrong.
  • Maxim
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 120 Views
  • 1 replies
  • 0 likes

Solved!! Spotify for me and my child

My Question or Issue Hi, My son just turned 12 and music is becoming more important. I have a subscription at Spotify andinstead of buying him his own subscription I am wondering what is the best for us 2? He lives with me one week and his father the...

  • Casual Listener
  • My Question or Issue   Hi,   My son just turned 12 and music is becoming more important. I have a subscription at Spotify and instead of buying him his own subscription I am wondering ...
  • Maxim
  • Spotify Star
  • 273 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 273 Views
  • 3 replies
  • 0 likes

Superuser Contribution Husband can log in

I had to renew my family plan and send out new links to my husband and kids. Now my husband can't log in. Every time he tried it will log into my daughter's accountPlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Opera...

  • Newbie
  • I had to renew my family plan and send out new links to my husband and kids. Now my husband can't log in. Every time he tried it will log into my daughter's account Plan Free/Premium Country &n...
  • Joan
  • Moderator
  • 175 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 175 Views
  • 1 replies
  • 0 likes

Solved!! "Add members" - Button without function.

PlanSpotify FamilyMy Question or IssueHow can I add a new member? I'm owner and "Subscription-Manager".There are 3 slots available and can't add another member.Where is the Link? See my attachment!BTW:I have been a Spotify user for 10 years.... I hav...

  • Gig Goer
  • Plan Spotify Family My Question or Issue How can I add a new member? I'm owner and "Subscription-Manager". There are 3 slots available and can't add another member. Where is the Link? See my a...
  • Maxim
  • Spotify Star
  • 374 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 374 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution View the email of a member in the family account

PlanPremium My Question or IssueHow can I see the email of the members added to the family account (I only see the usernames). One of them lost it and wants to recovery the playlist but not remember which email was used.orHow can a resend the invitat...

  • Casual Listener
  • Plan Premium   My Question or Issue How can I see the email of the members added to the family account (I only see the usernames). One of them lost it and wants to recovery the playlist b...
  • Maxim
  • Spotify Star
  • 1947 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1947 Views
  • 3 replies
  • 0 likes

You don’t meet Spotify’s age requirements.

This affects at least Android phone and PC Web Browsers. A person in a country where the age restriction is 13 years is unable to create an account until they are 13 years and one day.If I were to guess what the problem was I would suggest that whoev...

  • Casual Listener
  • This affects at least Android phone and PC Web Browsers. A person in a country where the age restriction is 13 years is unable to create an account until they are 13 years and one day. If I were to ...
  • Maxim
  • Spotify Star
  • 856 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 856 Views
  • 1 replies
  • 0 likes