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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 175398 Views
  • 32 replies
  • 9 likes
  • 175398 Views
  • 32 replies
  • 9 likes

Superuser Contribution Premium

Good morning, I have a premium account, not the premium for family, and I only can save my songs offline, I can't skip the song or go to the previous one. Can someone help me why that happens?

  • Casual Listener
  • Good morning, I have a premium account, not the premium for family, and I only can save my songs offline, I can't skip the song or go to the previous one. Can someone help me why that happens?
  • Erika
  • Roadie
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Premium

Buenos días. Mi hermana formaba parte del plan familiar que tengo contratado pero se lo han retirado automáticamente. Este año ha estado viajando mucho por motivos laborales pero su domicilio sigue siendo el mismo, no ha cambiado. Al intentar reinvit...

  • Newbie
  • Buenos días.   Mi hermana formaba parte del plan familiar que tengo contratado pero se lo han retirado automáticamente. Este año ha estado viajando mucho por motivos laborales pero su domicili...
  • Erika
  • Roadie
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

no email is sent when adding family members

I add my family members but some of them are not getting the invite.

  • Newbie
  • I add my family members but some of them are not getting the invite.
  • GarethT
  • Newbie
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Lost my premium family account configuration

I have a family subscription which I used for a few months on my amazon echo dot. A few days ago the dot starts responding that my account is not premium. My son checked and I was no longer associated to his account for some reason so he sent me the ...

  • Newbie
  • I have a family subscription which I used for a few months on my amazon echo dot.  A few days ago the dot starts responding that my account is not premium.  My son checked and I was no l...
  • Garibo
  • Newbie
  • 387 Views
  • 1 replies
  • 3 likes
  • 387 Views
  • 1 replies
  • 3 likes

Like upgrade to family but prepaid 1 year

I'd like to upgrade my premium account to the family plan but I've already prepaid premium for a whole year (family wasn't released yet). Is it possible to upgrade somehow without losing whats left of my premium subscription?

  • Newbie
  • I'd like to upgrade my premium account to the family plan but I've already prepaid premium for a whole year (family wasn't released yet). Is it possible to upgrade somehow without losing whats left o...
  • 300 Views
  • 0 replies
  • 5 likes
  • 300 Views
  • 0 replies
  • 5 likes

Buscar dirección

Voy a cambiar a un suscriptor de mi cuenta spotify premium y quiero ver qué dirección fue la que puse para todos ya que no la recuerdo exactamente. Donde la podría buscar? Gracias :))

  • Regular
  • Voy a cambiar a un suscriptor de mi cuenta spotify premium y quiero ver qué dirección fue la que puse para todos ya que no la recuerdo exactamente. Donde la podría buscar? Gracias :))
  • Gomzvaleria
  • Regular
  • 401 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 401 Views
  • 2 replies
  • 0 likes

Family plan and Sonos.

Greetings.We have a family account and despite having 3 seprate profiles. I keep getting booted off at work when my son or wife play the sonos at home under there account(s).The controler at home shows there account as logged in, and my work computer...

  • Casual Listener
  • Greetings. We have a family account and despite having 3 seprate profiles.  I keep getting booted off at work when my son or wife play the sonos at home under there account(s). The controler a...
  • osornios
  • Spotify Star
  • 1672 Views
  • 5 replies
  • 0 likes
  • 1672 Views
  • 5 replies
  • 0 likes

Superuser Contribution Problems connecting to Premium Family

Hi,I have had Spotify Premium for 5 years now and then my brother fixed Premium Family for us siblings (we all live in the same house). I got invited and connected to that but after a month I got an email requesting me to verify my address. I verifie...

  • Newbie
  • Hi, I have had Spotify Premium for 5 years now and then my brother fixed Premium Family for us siblings (we all live in the same house). I got invited and connected to that but after a month I got a...
  • vianaandreza02
  • Newbie
  • 290 Views
  • 2 replies
  • 0 likes
  • 290 Views
  • 2 replies
  • 0 likes

Spotify Familienmitglieder einfach gelöscht!

Hallo! Bei unserem Account wurden die Familienmitglieder einfach so grundlos gelöscht.Ich kann sie nicht wieder hinzufügen. Es kommt immer wieder die Meldung, dass die Adressdaten angeblich nicht mehr übereinstimmen.Komischerweise hat es aber c.a. 1 ...

  • Newbie
  • ...ann, dass ich das nicht nach einem Jahr WIEDER machen muss, weil Spotify einfach fröhlich User aus dem Family-Account löscht!!! Für 5 Familienmitglieder und c.a. 10 Endgeräte ist das echt ein Haufen A...
  • volkere
  • Regular
  • 14664 Views
  • 32 replies
  • 4 likes
  • 14664 Views
  • 32 replies
  • 4 likes

Where to find the family subscription address ?

Hi, I'm adding a new member to my family subscription, sadly I don't remember exactly what was the address I use at the beggining... Anyone knows where I can find the exact address I used at the first time? Rgds.

  • Newbie
  • Hi,   I'm adding a new member to my family subscription, sadly I don't remember exactly what was the address I use at the beggining...   Anyone knows where I can find the exact a...
  • user-removed
  • Not applicable
  • 304 Views
  • 2 replies
  • 0 likes
  • 304 Views
  • 2 replies
  • 0 likes

Quando será o upgrade?

Quanto demora para a conta livre ser contemplada para premium? Paguei há um dia no cartão de crédito. Pagamento já liberado.

  • Newbie
  • Quanto demora para a conta livre ser contemplada para premium? Paguei há um dia no cartão de crédito. Pagamento já liberado.
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes

bei mir wurde zwei mal abgebucht

hallo , ich habe eine frage warum bei meinem account zwei mal abgebucht wird obwohl ich nur spotify family habe ? vllt kann mir jemand helfen

  • Newbie
  • hallo ,   ich habe eine frage warum bei meinem account zwei mal abgebucht wird obwohl ich nur spotify family habe ?   vllt kann mir jemand helfen  
  • 318 Views
  • 0 replies
  • 0 likes
  • 318 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problema con cuenta spotify plan familiar premium

Mi cuenta "premium" no me permite quitar el aleatorio en las canciones y solo me deja cambiar de cancion un numero determinado de veces, con la respuesta: "haz decubierto una funcion premium"pero sou premium!!!

  • Newbie
  • Mi cuenta "premium" no me permite quitar el aleatorio en las canciones y solo me deja cambiar de cancion un numero determinado de veces, con la respuesta: "haz decubierto una funcion premium" pero s...
  • Yorqui
  • Newbie
  • 613 Views
  • 2 replies
  • 0 likes
  • 613 Views
  • 2 replies
  • 0 likes

Solved!! Passadas limitadas

Boa noite,Adquiri o plano familiar e consigo baixar as playlists e ouvir offline, entretanto ainda há limites para "pular" as músicas e quando tento passar aparece uma mensagem falando que é um benefício premium e que eu deveria adquiri-lo para que a...

  • Casual Listener
  • Boa noite, Adquiri o plano familiar e consigo baixar as playlists e ouvir offline, entretanto ainda há limites para "pular" as músicas e quando tento passar aparece uma mensagem falando que é um ben...
  • Bittencourt
  • Spotify Star
  • 326 Views
  • 3 replies
  • 0 likes
  • 326 Views
  • 3 replies
  • 0 likes

Hauptmitglied von Premium Family

Wenn ich mich einlogge, erscheint immer, wenden Sie sich an das Hauptmitglied.Aber das bin ich selbst. Wie komme ich an die Daten?

  • Newbie
  • Wenn ich mich einlogge, erscheint immer, wenden Sie sich an das Hauptmitglied. Aber das bin ich selbst. Wie komme ich an die Daten?  
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

Can't See My All Family Members

Hello to everyone.Today tree of my family members told ne that their accounts gone free version of Spotify.I checked it on my account page but there was only two of member slots were there.Why is this happening, can you tell me what I need to do?I al...

  • Casual Listener
  • Hello to everyone. Today tree of my family members told ne that their accounts gone free version of Spotify. I checked it on my account page but there was only two of member slots were there. W...
  • snmzyiit
  • Casual Listener
  • 477 Views
  • 1 replies
  • 1 likes
  • 477 Views
  • 1 replies
  • 1 likes

Superuser Contribution New to Spotify Premium. Do my kids have to create new playlists?

I have switched to spotify premium and my kids are happy to have their own account, but upset that they have to make all new playlists. All I can figure out is how to follow their old lists from our main account but they can't edit them. Is there a w...

  • Newbie
  • I have switched to spotify premium and my kids are happy to have their own account, but upset that they have to make all new playlists.  All I can figure out is how to follow their old lists fro...
  • MonicaM_Bogota
  • Roadie
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Validation failed even if I entered the same address

We're getting fed up after trying to fill in the address over and over again. We have entered exactly the same address, I dont understand why is the validation still failed.

  • Casual Listener
  • We're getting fed up after trying to fill in the address over and over again. We have entered exactly the same address, I dont understand why is the validation still failed.
  • MonicaM_Bogota
  • Roadie
  • 441 Views
  • 1 replies
  • 0 likes
  • Family Plan
  • 441 Views
  • 1 replies
  • 0 likes