Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I'd like to know how do I manually exit my family's premium plan.The moderator of the plan isn't kicking me from his premium for family's plan, even though I am not part of the same family anymore.I want to subscribe for my own premium plan, but I am...
İlk denememde öğrenci premium özelliğini kurarken öğrenci kimlik doğrulamasını beceremedim ve hesabımdaki parayı kontrol ettiğimde benden ödeme alındığını gördüm. Ancak spotify faturalarında alınmadığı görülüyor. İkinci denememde ise öğrenci olduğumu...
I bought Premium for Family thinking I would solve this problem, that is, when I am listening at my office, and my wife starts listening from home, mine quits playing at the office. Any thoughts?
Hi. In May I was trying to activate student discount but they didn't sent me back any information. I was a bit upset but nevermind. Now I want to activate it but system is not letting me to do so. Please help. I am going on summer varacion soon and I...
Hello! If I want to start a Family Premium and multiple people are already Spotify Premium users, when I purchase the family premium/invite them, will their billing systems automatically stop charging them?
Buongiorno, accedo a Spotify tramite facebook, ma adesso che devo rinnovare l'account Family non riesco a controllare qual è il mio indirizzo.Su Facebook - ovviamente - non ho mai inserito il mio indirizzo di casa né il mio CAP. Come posso controllar...
Hi Spotify, my wife spotify account is diffrent address from mine ( this because we've just married ) how should I change her spotify address?
Can anybody help me to solve this out?Highly appreciated. Alejandro
Hi All, My family had subcribe a Premium for Family plan and had invited me. I had just sign up an account in Spotify and when I registered, the country is stated with USA but I'm actually in Malaysia. How can I change the country to use the Premium ...
My family has had the family plan for awhile and recently my account got kicked off the family plan and when I tried to put my account back on the family plan it said I couldn't because my account was already on the family plan.
Olá, eu assinei recentemente o plano familiar e hoje após o pagamento ser descontado do meu cartão de crédito as pessoas que moram comigo foram removidas do plano e não conseguem mais confirmar o endereço.Gostaria de uma resposta rápida sobre como po...
I made the payment to the family account, and I discounted my credit card but I have no access to other accounts to my family
Hola me gustaría que me ayuden ya que estaba dentro de un plan familiar y mi cuenta paso a ser free y no me dieron de baja ¿que puedo hacer?
Hello guys, although the money is taken from my bank account my family members cannot activate spotify premium because of the error: we couldn't confirm your location. How can I solve this problem. Thank you
Ciao ho un problema con il mio piano spotify family, alla scadenza del mese spotify preleva i soldi e rimuove tutti i membri della famiglia, ed invia a loro una mail con scritto che è impossibile verificare il proprio account. Come devo fare per riso...
Hi Spotify, I log into my account via Facebook. Originally, the address in my Fb profile listed my city only. My daughter though, is only seven, and logs into Spotify with her own account that I set up for her via a Gmail account that I control. Her ...
Hi, I have problem to add my family members to Spotify (we all live in same address). I have Premium for Family and all members receive a message after trying to join: You can't join this Premium for Family account. We couldn't confirm that you live ...
Hi there, Anyone on the Spotify team or greater community able to help me gain access to Spotify Premium for Family? I'm no longer on Premium (back to basics unfortunately for the moment) and when my housemate invited me and our other housemate to Pf...
Hola, el problema es que quiero agregar un nuevo miembro, pero cuando pone los datos de domicilio, dice que no coinciden con los del suscriptor, y tratamos con la cuenta de otra persona la misma direccion y si jalo? Tratamos de enviar mas invitacione...
I have a problem with my account. I am part of a premium for family, and I cannot activate the random feature on my playlists, and I cannot use back and forward buttons.I don't know if someone has had this problem. I would really appreciate your help...