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Solved!! "Your addresses didn't match" on the family plan.

I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...

Newbie

babyborntotraper

Newbie

77319 Views

64 replies

6 likes

Premium for Family
  • 77319 Views
  • 64 replies
  • 6 likes

Solved!! I can’t join our family subscription - can only change once per 12 months

I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?

Newbie

monsteron9

Newbie

94861 Views

72 replies

5 likes

Premium for Family
  • 94861 Views
  • 72 replies
  • 5 likes

Solved!! Changing Plan Manager

My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...

Music Fan

monek3sons

Casual Listener

77752 Views

43 replies

9 likes

Premium for Family
  • 77752 Views
  • 43 replies
  • 9 likes

Solved!! Family members showing audiobooks locked, even under premium family account

PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...

Newbie

SirGismo

Casual Listener

208776 Views

267 replies

35 likes

Premium for Family
  • 208776 Views
  • 267 replies
  • 35 likes

Active connection?

Hi. I am new to Spotify. If I sign up for Spotify family, how many active devices can be streaming content.

Casual Listener

Hi. I am new to Spotify. If I sign up for Spotify family, how many active devices can be streaming content.

toman95

Roadie

393 Views

3 replies

0 likes

  • 393 Views
  • 3 replies
  • 0 likes

Solved!! Is there any difference in UX for a Premium user and a Family plan member?

I can't seem to find a straight answer on this, I'm trying to find out if I join a family plan (not the administrator) as a Premium member, will my user experience change? I.e. Will my playlist remain? Will people subscribed to my public playlists st...

Newbie

I can't seem to find a straight answer on this, I'm trying to find out if I join a family plan (not the administrator) as a Premium member, will my user experience change? I.e. Will my playlist r...

Hubo

Community Legend

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

Family live in a Different Country

Hey,I have a premium account already and would like to extend it for my children but they live in a different country will this work for them ?Mark

Newbie

Hey, I have a premium account already and would like to extend it for my children but they live in a different country will this work for them ? Mark

Maxim

Spotify Star

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Ability to View All Playlist Followers

Fazia parte do plano familiar da minha casa.Sempre moramos no mesmo lugar e eu não fui expulso. Mas na renovação de pagamento a minha conta foi retirada do plano familiar e as outras continuaram. O administrador do plano não me expulsou e tentou me c...

Newbie

Fazia parte do plano familiar da minha casa.Sempre moramos no mesmo lugar e eu não fui expulso. Mas na renovação de pagamento a minha conta foi retirada do plano familiar e as outras continuaram. O a...

171 Views

0 replies

0 likes

  • 171 Views
  • 0 replies
  • 0 likes

My Family cannot activate their spotify premium

I am using spotify premium for my family for months already. Recently, we were asked to verify our information again and they couldn't register anymore. I have sent the the invite with the activation code but it is not working.

Newbie

I am using spotify premium for my family for months already. Recently, we were asked to verify our information again and they couldn't register anymore. I have sent the the invite with the a...

6Crosslisteners

Newbie

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Streaming and offline music

Can I simultaneously stream in my car while a family member streams at home? If not can offline music be played simultaneously by different users using premium family?

Newbie

Can I simultaneously stream in my car while a family member streams at home? If not can offline music be played simultaneously by different users using premium family?

169 Views

0 replies

0 likes

  • 169 Views
  • 0 replies
  • 0 likes

going from premium to joining a family account

i have had my own premium account for 2 years through itunes. my dad recently started the family subscription and invited me to join as we live in the same house but i wasnt allowed to join. I canceled my personal subscription, will it let me join on...

Newbie

i have had my own premium account for 2 years through itunes. my dad recently started the family subscription and invited me to join as we live in the same house but i wasnt allowed to join. I c...

Maxim

Spotify Star

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

Pagina caducada

Mi mamá me agregó al plan familiar premium y cuando quise entrar me envía a una página que ya no existe. Cómo hago para ser premium con ese plan?

Newbie

Mi mamá me agregó al plan familiar premium y cuando quise entrar me envía a una página que ya no existe. Cómo hago para ser premium con ese plan?

200 Views

0 replies

0 likes

  • 200 Views
  • 0 replies
  • 0 likes

Adding family members

I have just signed up for Spotify family and sent an invite to my son. It won't let him join and says his gmail address is in a different country. We are in the UK

Newbie

I have just signed up for Spotify family and sent an invite to my son. It won't let him join and says his gmail address is in a different country. We are in the UK

osornios

Spotify Star

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

Solved!! Family limited to 5 accounts

Hello,I have a Premium Family contract with 5 account attached (including mine). I am not able to add another one despite that I must be able to attach up to 6 accounts. Can you help me to understand why?

Newbie

Hello, I have a Premium Family contract with 5 account attached (including mine). I am not able to add another one despite that I must be able to attach up to 6 accounts. Can you help me to u...

Maxim

Spotify Star

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

Problem being sent family invite

Having trouble being invited to a family plan. Recently discontinued my premium account but still unable to receive the email invite from my dad.

Casual Listener

Having trouble being invited to a family plan. Recently discontinued my premium account but still unable to receive the email invite from my dad.

jzharding

Casual Listener

330 Views

2 replies

0 likes

  • 330 Views
  • 2 replies
  • 0 likes

Sharing family plan

I have a family plan. My son lives in Mexico. Can I share the plan with him?

Newbie

I have a family plan. My son lives in Mexico. Can I share the plan with him?

Robert_W

Community Legend

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

Have premium....not letting me skip

I have premium family, just purchased yesterday. My account says premium, however I am trying to skip and song and it won't let me....isn't that part of the premium option? I get a pop up that says "You discovered a premium feauture! Start your free ...

Casual Listener

I have premium family, just purchased yesterday. My account says premium, however I am trying to skip and song and it won't let me....isn't that part of the premium option?   I get a pop up t...

Bittencourt

Spotify Star

2411 Views

6 replies

0 likes

  • 2411 Views
  • 6 replies
  • 0 likes

[Desktop][Other] Please bring back the option of being able to delete messages.

I got this message when trying to join a family premium subscription. Why i can't join a new family premium subscription "You can't join this Premium for Family account. You already joined two subscriptions in the past 12 months." Have anyone got thi...

Casual Listener

I got this message when trying to join a family premium subscription. Why i can't join a new family premium subscription 😞 "You can't join this Premium for Family account. You already joined two s...

219 Views

0 replies

0 likes

  • 219 Views
  • 0 replies
  • 0 likes

Solved!! Estou querendo abrir plano familiar mas tenho um duvida

Bom dia, soubrasileiro moro no exterior e gostaria de gostaria de fazer o upgrade para o premiuim para incluir minha namorada( norueguesa), somos missionarios e por isso viajo muito , é possivel incluila sem nenhum problema , estou perguntando pois v...

Casual Listener

Bom dia, soubrasileiro moro no exterior e gostaria de gostaria de fazer o upgrade para o premiuim para incluir minha namorada( norueguesa), somos missionarios e por isso viajo muito , é possivel incl...

Bittencourt

Spotify Star

448 Views

3 replies

0 likes

  • 448 Views
  • 3 replies
  • 0 likes

Invite sent when in a foreign country - Spotify now not recognising I'm home!

Hi - I sent my husband an invite to Spotify Premium Family whilst on a foreign holiday. After several attempts at log on, he got the error message to say that he must live in the same country as the person who owns the account (i.e. me, and the UK). ...

Newbie

Hi - I sent my husband an invite to Spotify Premium Family whilst on a foreign holiday.  After several attempts at log on, he got the error message to say that he must live in the same country a...

188 Views

0 replies

0 likes

  • 188 Views
  • 0 replies
  • 0 likes

Spotify öğrenci indirimi

Dün 6.99 tllik spotify öğrenci indirimine başvurdum, okulum listede olmadığı için sayfayı kapattım ve çıktım. Fakat kartımdan 6.99 tl kesilmiş ve hesabım premium değil. Spotify'dan geri ödeme talep ediyorum.

Newbie

Dün 6.99 tllik spotify öğrenci indirimine başvurdum, okulum listede olmadığı için sayfayı kapattım ve çıktım. Fakat kartımdan 6.99 tl kesilmiş ve hesabım premium değil. Spotify'dan geri ödeme talep e...

192 Views

0 replies

0 likes

  • 192 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Family Premium question

Greetings, I have a family subscription that I share with 4 other people that live in my home. Recently we had to confirm our address, however no one is able to access the premium anymore besides me. I tried removing everyone from the subscription an...

Newbie

Greetings,   I have a family subscription that I share with 4 other people that live in my home. Recently we had to confirm our address, however no one is able to access the premium anymore b...

Lee

Spotify

400 Views

1 replies

0 likes

  • 400 Views
  • 1 replies
  • 0 likes

Problème pour passer les musiques

Voila j'ai un abonnement premium effectif mais malgré ça, je ne peux pas passer les musiques comme je l'entends . J'ai les mêmes restrictions qu'un abonnement gratuit . Que puis je faire ? Merci

Newbie

Voila j'ai un abonnement premium effectif mais malgré ça, je ne peux pas passer les musiques comme je l'entends . J'ai les mêmes restrictions qu'un abonnement gratuit . Que puis je faire ? Merci

185 Views

0 replies

0 likes

  • 185 Views
  • 0 replies
  • 0 likes