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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82690 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Moderator
63428 Views
30 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
198736 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29996 Views
44 replies
4 likes
Hello,I have a problem: even if I live in the same house as my brother(who is the owner of our Spotify family abonnement) I always receive the error "We cant confirm that you live in the same house" when I try to accept the invitation for Spotify Fam...
Hello, I have a problem: even if I live in the same house as my brother(who is the owner of our Spotify family abonnement) I always receive the error "We cant confirm that you live in the same h...
Spotify Star
289 Views
1 replies
0 likes
Hi,I'd like to upgrade to family premium, but I have 11 months of giftcard time still left (premium expires in 1/7/2018), I obviously don't want to pay twice and couldn't find the answer, so I'd like to know what happens to the remaining already paid...
Hi, I'd like to upgrade to family premium, but I have 11 months of giftcard time still left (premium expires in 1/7/2018), I obviously don't want to pay twice and couldn't find the answer, so I'd l...
Newbie
282 Views
2 replies
0 likes
Hi, So i have a premium account, which i pay for using Paypal. When i try and add my NUS number, it just asks for a credit card. How do i add the NUS card number without changing my payment details? Thanks,
Hi, So i have a premium account, which i pay for using Paypal. When i try and add my NUS number, it just asks for a credit card. How do i add the NUS card number without changing my...
171 Views
0 replies
0 likes
I just made a Premium for Family accout connected to my existing account and thought the first detail entry page was for inviting a member but it turned out to be the admin details page. So now one of my family member's details is for the admin but t...
I just made a Premium for Family accout connected to my existing account and thought the first detail entry page was for inviting a member but it turned out to be the admin details page. So now one o...
Newbie
592 Views
2 replies
0 likes
Liebe Leute,mein Mann und ich nutzen zusammen das Family Abo von Spotify. Das hat auch die ganze Zeit ganz gut funktioniert, aber heute wollte ich dann wieder Musik hören und wurde zuerst mit Werbung bombardiert und meine Downloads waren weg. oben st...
Liebe Leute, mein Mann und ich nutzen zusammen das Family Abo von Spotify. Das hat auch die ganze Zeit ganz gut funktioniert, aber heute wollte ich dann wieder Musik hören und wurde zuerst mit W...
Newbie
747 Views
2 replies
0 likes
Want to add my 2 children but they don't have email or Facebook is this possible?
Want to add my 2 children but they don't have email or Facebook is this possible?
Spotify Star
168 Views
1 replies
0 likes
I have Spotify for Family and my wife and I each have our own Spotify accounts under this family account. We have the Spotify app installed on our two iPhones and are trying to use Spotify Connect to control a single Amazon Echo Dot in our house (not...
I have Spotify for Family and my wife and I each have our own Spotify accounts under this family account. We have the Spotify app installed on our two iPhones and are trying to use Spotify Connect t...
Regular
2991 Views
1 replies
7 likes
This is happening to me. The only error is saying that the account isn't registered for spotify family.... can you help please?
This is happening to me. The only error is saying that the account isn't registered for spotify family.... can you help please?
Spotify Star
231 Views
1 replies
0 likes
Cómo cambio el nombre de administrador de un plan familiar?
Cómo cambio el nombre de administrador de un plan familiar?
Not applicable
13872 Views
40 replies
4 likes
I am not longer the administrator of my family subscription, but I didn't ask for the change. Where did this change come from? How can I have my privileges back? Has Spotify made the change without a warning? Why?
I am not longer the administrator of my family subscription, but I didn't ask for the change. Where did this change come from? How can I have my privileges back? Has Spotify made the change without a...
Moderator
197 Views
1 replies
0 likes
Hello! Before I add another family member, system wanted information about me but I guessed like those informations about new member. After I realized this, I tried to change name and etc. but I couldn't do it and I want to change these informations ...
Hello! Before I add another family member, system wanted information about me but I guessed like those informations about new member. After I realized this, I tried to change name and etc. but I c...
Moderator
213 Views
1 replies
0 likes
I've got problem with my account spotify ( registered with Facebook) i cant pair this acc with playstation network.. and listem music on ps4 app, only with using iPhone spotyfiy conect.Have any1 the same problem ?
I've got problem with my account spotify ( registered with Facebook) i cant pair this acc with playstation network.. and listem music on ps4 app, only with using iPhone spotyfiy conect. Have any1 th...
167 Views
0 replies
0 likes
hi! i can't connect a member to our family premium account even in the same address. pls assist.
hi! i can't connect a member to our family premium account even in the same address. pls assist.
Moderator
222 Views
1 replies
0 likes
Bonjour savez quand l offre 3 mois va se refaire à nouveau car je l'ai manqué et je voudrai souscire mais que avec cette offre qui me parait interessante ! merci
Bonjour savez quand l offre 3 mois va se refaire à nouveau car je l'ai manqué et je voudrai souscire mais que avec cette offre qui me parait interessante ! merci
206 Views
0 replies
0 likes
We have a family account, on my account I have several playlists all set to public. I have one for my son & one for my daughter. The problem is when I search for the one I've done for my son from his account its not visible (total number of playlists...
We have a family account, on my account I have several playlists all set to public. I have one for my son & one for my daughter. The problem is when I search for the one I've done for my son f...
Spotify Star
141 Views
1 replies
0 likes
Hi, A couple of days ago I checked my spotify family plan and normally it would give my own name as administrator of the family account. But all out of the sudden it showed up the name of an old roommate who was under my plan until he moved away. The...
Hi, A couple of days ago I checked my spotify family plan and normally it would give my own name as administrator of the family account. But all out of the sudden it showed up the name of a...
Moderator
227 Views
1 replies
0 likes
I'm part of a familiar plan and the host has just sent me animo invitación, but I didn't receive the mail. It just happened when other plan members where asked to verify their home address.
I'm part of a familiar plan and the host has just sent me animo invitación, but I didn't receive the mail. It just happened when other plan members where asked to verify their home address.
144 Views
0 replies
0 likes
Why my family key in same address but system still show that they did't live together with me and can't use my premium family
Why my family key in same address but system still show that they did't live together with me and can't use my premium family
Spotify Star
258 Views
1 replies
0 likes
Merhaba arkdaşlar spotify premium alıcaktım öğrenci indirimi olduğunu öğrendim bu indirim sadece üniversite öğrencileri için mi? ve edu tabanlı e- posta gerekiyor mu?
Merhaba arkdaşlar spotify premium alıcaktım öğrenci indirimi olduğunu öğrendim bu indirim sadece üniversite öğrencileri için mi? ve edu tabanlı e- posta gerekiyor mu?
Community Legend
2152 Views
1 replies
0 likes
Necesito ayuda, las cuentas de mis familiares no pueden ser validadas, les he reenviado las invitaciones y nada. Los pagos están al día. Necesito su asistencia con urgencia. Gracias
Necesito ayuda, las cuentas de mis familiares no pueden ser validadas, les he reenviado las invitaciones y nada. Los pagos están al día. Necesito su asistencia con urgencia. Gracias
Moderator
210 Views
1 replies
0 likes
