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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 146926 Views
  • 32 replies
  • 8 likes
  • 146926 Views
  • 32 replies
  • 8 likes

Superuser Contribution i am in another country and my spotify premium plan doesn't work

I used to live in Thailand with a premium family plan with my family. Now i live in the US, but they wouldn't let me log in if i didn't change to USA region. I change it, and now i can't use my premium.

  • Casual Listener
  • I used to live in Thailand with a premium family plan with my family. Now i live in the US, but they wouldn't let me log in if i didn't change to USA region. I change it, and now i can't use my p...
  • Elena
  • Moderator
  • 480 Views
  • 1 replies
  • 0 likes
  • 480 Views
  • 1 replies
  • 0 likes

Superuser Contribution Im in Argentina and Spotify has assigned me USA as country

Hi, I was invited by my dad to use SPOTIFY Familiar, I’ve created my account in the same computer as my dad in the same address, and when I’ve created my account, Spotify automatically assigned me USA as country, so now when I want to accept the invi...

  • Visitor
  • Hi, I was invited by my dad to use SPOTIFY Familiar, I’ve created my account in the same computer as my dad in the same address, and when I’ve created my account, Spotify automatically assigned me US...
  • MihailY
  • Moderator
  • 238 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas no plano familiar (membros expulsos, não consigo colocá-los de volta)

Eu iniciei uma assinatura premium familiar e inclui minha mãe e meu pai na família. Quanto a assinatura renovou, os dois foram expulsos do plano e não consigo colocá-los de volta. A única mensagem é "Você não pode entrar neste Plano Premium Familiar....

  • Newbie
  • Eu iniciei uma assinatura premium familiar e inclui minha mãe e meu pai na família. Quanto a assinatura renovou, os dois foram expulsos do plano e não consigo colocá-los de volta. A única mensagem é ...
  • Kenmuel
  • Visitor
  • 469 Views
  • 2 replies
  • 0 likes
  • 469 Views
  • 2 replies
  • 0 likes

I can`t find the "Ich stimme zu" button.

Got a email today asking to agree to get Spotify Premium for 14,99 despite the price rise. However, I can´t find the button I´m supposed to click on.

  • Newbie
  • Got a email today asking to agree to get Spotify Premium for 14,99 despite the price rise. However, I can´t find the button I´m supposed to click on.
  • Maxim
  • Spotify Star
  • 1765 Views
  • 4 replies
  • 0 likes
  • 1765 Views
  • 4 replies
  • 0 likes

i am in another country and my spotify premium plan doesn't work

I used to live in Thailand with a premium family plan with my family. Now i live in the US, but they wouldn't let me log in if i didn't change to USA region. I change it, and now i can't use my premium.

  • Casual Listener
  • I used to live in Thailand with a premium family plan with my family. Now i live in the US, but they wouldn't let me log in if i didn't change to USA region. I change it, and now i can't use my p...
  • coup4u
  • Newbie
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Solved!! Impossible to accept family account.

PlanPremium Duo to FamilyCountryFranceDeviceOne Plus 9 ProOperating SystemAndroid 13 My Question or IssueI followed all steps to join my family account and live at the same address, though each time I try to join the family account by clicking the li...

  • Newbie
  •   Plan Premium Duo to Family Country France Device One Plus 9 Pro Operating System Android 13   My Question or Issue I followed all steps to join my family account and l...
  • Maxim
  • Spotify Star
  • 276 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 276 Views
  • 3 replies
  • 0 likes

Cannot join Family subscription

Hello, I cannot add a member to my family plan. The right address has been entered, but Spotify says that we are in different countries. I have double-checked them, and we have tried once more, but it didn't work, What should I do?

  • Newbie
  • Hello, I cannot add a member to my family plan. The right address has been entered, but Spotify says that we are in different countries. I have double-checked them, and we have tried once more, but i...
  • Not applicable
  • 420 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 420 Views
  • 2 replies
  • 0 likes

Spotify For Premium Family VPN

PlanPremiumCountryNew ZealandDevice(iPhone 14+, Samsung Galaxy S10, Numerous PCs) Operating System(iOS 17, Android, Windows 11) My Question or IssueI recently purchased Spotify for Premium Family as my family in the same house uses Spotify.However I ...

  • Visitor
  • ...urchased Spotify for Premium Family as my family in the same house uses Spotify. However I use a VPN. My question is this: Is it okay to use a VPN even if it is always set to the same country? (where I l...
  • Maxim
  • Spotify Star
  • 604 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 604 Views
  • 1 replies
  • 1 likes

Spotify Kids

PlanPremium/FamilyCountryMexicoDeviceMacOperating SystemMacOS Sonoma 4.0 My Question or IssueMy 9 year old son wants to run spotify kids on macOS Sonoma 4.0 There is no app in the app store for MacOS . Is there any way to run it on web?

  • Newbie
  • Plan Premium/Family Country Mexico Device Mac Operating System MacOS Sonoma 4.0   My Question or Issue My 9 year old son wants to run spotify kids on macOS Sonoma 4.0 There is no app i...
  • Maxim
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Por qué no puedo meterme a mi plan familiar

Lo qué pasa es que siempre habíamos tenido plan familiar pero mi padre nos sacó o canceló a todos del olán por que ya no quería que se le cobrara automático y ahora para iniciar un plan en la familia no podemos acceder por culpa de que nos sacó sin s...

  • Visitor
  • Lo qué pasa es que siempre habíamos tenido plan familiar pero mi padre nos sacó o canceló a todos del olán por que ya no quería que se le cobrara automático y ahora para iniciar un plan en la familia...
  • OscarDC
  • Moderator
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution SHared Playlists are empty in Kids Account

Hello, I have changed my premium account to Premium Family and opened an account for my daughter. I shared some playlists with her, the first ones are alright but at some point they all appeared empty "currently not available". I logged out and in ag...

  • Regular
  • Hello, I have changed my premium account to Premium Family and opened an account for my daughter. I shared some playlists with her, the first ones are alright but at some point they all appeared e...
  • Komplikaethe
  • Regular
  • 703 Views
  • 11 replies
  • 0 likes
  • Premium for Family
  • 703 Views
  • 11 replies
  • 0 likes

Paid for premium but still not updated on my account

My wife paid for premium duo over a week ago and my account still doesn't recieve the benefits of premium

  • Visitor
  • My wife paid for premium duo over a week ago and my account still doesn't recieve the benefits of premium
  • Maxim
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Solved!! spotify duo premium ad

I'm on spotify family and i keep seeing the premium duo ad. I do not want to see it everytime i launcht the app since i already have premium. Please give an option to turn that off.

  • Visitor
  • I'm on spotify family and i keep seeing the premium duo ad. I do not want to see it everytime i launcht the app since i already have premium. Please give an option to turn that off.  
  • SJ123
  • Visitor
  • 3043 Views
  • 4 replies
  • 2 likes
  • Premium for Family
  • 3043 Views
  • 4 replies
  • 2 likes

Solved!! Premium family plan manager - NO free audiobook listening time available

PlanPremium Family (plan manager)CountryUSADeviceiphone 11 or 2022 macbook proOperating Systemlatest MacOS or iOS My Question or IssueI would like to use the free listening time for some Audiobooks but it appears I have no free time available. When I...

  • Newbie
  • Plan Premium Family (plan manager) Country USA Device iphone 11 or 2022 macbook pro Operating System latest MacOS or iOS   My Question or Issue I would like to use the free listening t...
  • Maxim
  • Spotify Star
  • 1445 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1445 Views
  • 1 replies
  • 0 likes

My wife and I use same address for Premium Duo, but Spotify says "There is a problem."

PlanPremium DuoCountryUSA My Question or IssueI have invited my wife to join my Premium Duo account. For our address, we both used Spotify's Auto-Complete to make sure we are entering the same address. Even so, Spotify keeps saying "There is a proble...

  • Visitor
  • Plan Premium Duo Country USA   My Question or Issue I have invited my wife to join my Premium Duo account.  For our address, we both used Spotify's Auto-Complete to make sure we are e...
  • Maxim
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 145 Views
  • 1 replies
  • 0 likes

Solved!! Family plan, variable locations, can I?

Greetings, I work in a remote area while my other family members live in the same household. I usually go there during the weekend, then return to worksite for 5 days. I'm strongly considering spotify family as the app has been very convinient to me ...

  • Visitor
  • Greetings,   I work in a remote area while my other family members live in the same household. I usually go there during the weekend, then return to worksite for 5 days. I'm strongly c...
  • Maxim
  • Spotify Star
  • 214 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 214 Views
  • 2 replies
  • 0 likes

My Duo plan account locked

PlanDuoCountryUkraineDeviceSamsung Galaxy S10+, Car media player on Android 11, Samsung Tizen TV)Operating System(Android 12, Android 11, Tizen OS.) My Question or IssueCan my account be blocked if I use the Duo plan? But for one of the users, Spotif...

  • Newbie
  • Plan Duo Country Ukraine Device Samsung Galaxy S10+, Car media player on Android 11, Samsung Tizen TV) Operating System (Android 12, Android 11, Tizen OS.)   My Question or Issue ...
  • Maxim
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 229 Views
  • 1 replies
  • 0 likes

I'm not being accepted to my family plan, even with the correct address on

I followed every step to register in my family plan, I wrote the correct address but I'm not accepted into the family plan. Other family members are let in except me.

  • Visitor
  • I followed every step to register in my family plan, I wrote the correct address but I'm not accepted into the family plan. Other family members are let in except me.
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes