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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 165225 Views
  • 32 replies
  • 9 likes
  • 165225 Views
  • 32 replies
  • 9 likes

Superuser Contribution Why are non-fiction books grouped with LGBT material? They are unrelated.

Non-fiction books are educational material. Why are they grouped with politically/personal based literature? I do not want this type content forced on children.

  • Visitor
  • Non-fiction books are educational material. Why are they grouped with politically/personal based literature? I do not want this type content forced on children.
  • Vasil
  • Moderator
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Spotify family subcription

I am the plan manager, if I cancel my Spotify Family subscription and resubscribe, then invite old members back. Can they join the new package? Remember that there is a plan change policy that can only be done once every 12 months. Thank You!

  • Newbie
  •   I am the plan manager, if I cancel my Spotify Family subscription and resubscribe, then invite old members back. Can they join the new package? Remember that there is a plan change policy t...
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Family member can´t be added to Family Member Account

PlanPremiumCountryChileMy Question or IssueMy wife is out of the country, and the app won't let her join the account because she is in another country at the moment. She is currently in Canada.

  • Casual Listener
  • Plan Premium Country Chile My Question or Issue My wife is out of the country, and the app won't let her join the account because she is in another country at the moment. She is currently in Can...
  • Maxim
  • Spotify Star
  • 176 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 176 Views
  • 3 replies
  • 0 likes

Solved!! Upgraded to Family I cannot add members

I signed up to Spotify many years ago and my account country in UK.I now live in Spain I was on Individual Premium, today I changed to the Family Plan. My Question or IssueHowever, to add members to the plan I need to enter my address.But Spotify onl...

  • Casual Listener
  • I signed up to Spotify many years ago and my account country in UK. I now live in Spain   I was on Individual Premium, today I changed to the Family Plan.    My Question or I...
  • erneig
  • Casual Listener
  • 582 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 582 Views
  • 3 replies
  • 0 likes

Address verification does not work for my family members

My account was created in the US. Trying to add my family to my premium account, I realized I had to update my location that is Chile now. I did it by changing the payment method as guidelines recommend. Now, my credit card, my IP, my real address, e...

  • Visitor
  • My account was created in the US. Trying to add my family to my premium account, I realized I had to update my location that is Chile now. I did it by changing the payment method as guidelines r...
  • Maxim
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não estou conseguindo ativar o convite

Mudamos nosso plano duo para familia , mais não estamos conseguindo migrar ,endereço errado. Mais conferi na minha conta e da minha esposa consta o mesmo endereço. Não entendi?

  • Visitor
  • Mudamos nosso plano duo para familia , mais não estamos conseguindo migrar ,endereço errado. Mais conferi na minha conta e da minha esposa consta o mesmo endereço. Não entendi?
  • Vasil
  • Moderator
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Premium Members unable to switch accounts after duplicate account removed

PlanPremium FamilyCountryCanada DeviceiPhone, Google and Blackberry My Question or Issue I had 2 profiles that I was unaware of until this morning. I cancelled the one to stop being double billed and now 3 of my family members are unable to join the ...

  • Newbie
  • Plan Premium Family Country Canada  Device iPhone, Google and Blackberry    My Question or Issue   I had 2 profiles that I was unaware of until this morning. I c...
  • Maxim
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution When will spotify work with Sonos Voice Control?

Sonos Voice Control has been out for some time now, and still does not work with Spotify. Once this is enabled, I can move to a Spotify Family plan and put the Sonos speakers in my kid's rooms. When will the happen?

  • Casual Listener
  • Sonos Voice Control has been out for some time now, and still does not work with Spotify. Once this is enabled, I can move to a Spotify Family plan and put the Sonos speakers in my kid's rooms. W...
  • ML252
  • Newbie
  • 15365 Views
  • 9 replies
  • 20 likes
  • 15365 Views
  • 9 replies
  • 20 likes

Plano premium família com anúncios

Olá! Primeiramente, por que é impossível entrar em contato com o suporte? Até mesmo postar nessa comunidade é trabalhoso. Horrível! Cade o simples botão de acesso ao suporte? Um email? Chat? Incrível o quanto dificultam...Vamos ao segundo problema......

  • Casual Listener
  • Olá! Primeiramente, por que é impossível entrar em contato com o suporte? Até mesmo postar nessa comunidade é trabalhoso. Horrível! Cade o simples botão de acesso ao suporte? Um email? Chat? Incrível...
  • Bittencourt
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Solved!! Um membro que adicionei no meu Plano Familiar está ativo mas continua recebendo propagandas...

Olá, boa tarde. Adicionei um membro da minha família ontem (já havia 3 comigo que sou adm), e a conta dela continue aparecendo propagandas entre as músicas.O que deve ser feito para solucionar o problema ? Aguardo retorno.Obrigada, Rebeca Vinholi

  • Casual Listener
  • Olá, boa tarde.   Adicionei um membro da minha família ontem (já havia 3 comigo que sou adm), e a conta dela continue aparecendo propagandas entre as músicas. O que deve ser feito para soluci...
  • alebs888
  • Casual Listener
  • 6190 Views
  • 8 replies
  • 0 likes
  • 6190 Views
  • 8 replies
  • 0 likes

Superuser Contribution Pq tenho que renovar todo mês o plano Premium família?

Tive um problema com o chip do meu cartão, pedi um novo, durante esse processo a conta ficou suspensa, tive que assinar de novo, só que antigamente era debitado automaticamente da minha conta todo mês, agora me parece que tenho que assinar todo mês. ...

  • Visitor
  • Tive um problema com o chip do meu cartão, pedi um novo, durante esse processo a conta ficou suspensa, tive que assinar de novo, só que antigamente era debitado automaticamente da minha conta todo mê...
  • Vasil
  • Moderator
  • 450 Views
  • 1 replies
  • 0 likes
  • 450 Views
  • 1 replies
  • 0 likes

Duo partner not being allowed to join saying can only join once

They’re getting this message You can join someone else's Premium plan only once every 12 months.Still want to change plans? We'll help you find another Premium plan that's right for you

  • Visitor
  • They’re getting this message You can join someone else's Premium plan only once every 12 months. Still want to change plans? We'll help you find another Premium plan that's right for you
  • Maxim
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Why am i not able to get annual premium family option under one time pay.

I need annual pack for spotify premium please do something i am not able ti find that option is it removed if so why is it removed it was actually best for me and my fam

  • Visitor
  • I need annual pack for spotify premium please do something i am not able ti find that option is it removed if so why is it removed it was actually best for me and my fam
  • Maxim
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Spotify Premium Duo

I have Spotify Premium Duo and when my wife tries to accept the invite it says that addresses do not match, despite the fact that they are exactly the same, chosen from suggested by Google I don't get why and it's irritating

  • Casual Listener
  • I have Spotify Premium Duo and when my wife tries to accept the invite it says that addresses do not match, despite the fact that they are exactly the same, chosen from suggested by Google   I...
  • Maxim
  • Spotify Star
  • 174 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 174 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant listen on two devices even though we have have Premium Acct

My husband and I pay for a Spotify Duo account. Our Google Home devices and our car's Android set up is connected through my username. So every time he is using those devices - listening at home or in the car, I can't listen to my own Spotify. It kic...

  • Visitor
  • My husband and I pay for a Spotify Duo account. Our Google Home devices and our car's Android set up is connected through my username. So every time he is using those devices - listening at home or i...
  • Joan
  • Moderator
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family invitation link expired

I tried joining my family's Premium for Family, by following the invitation-link. I worked the first time, but my account was still connected to the premium-plan I had before, so I clicked to deactivate this Premium-account, but it also deactivated m...

  • Visitor
  • I tried joining my family's Premium for Family, by following the invitation-link. I worked the first time, but my account was still connected to the premium-plan I had before, so I clicked to d...
  • Joan
  • Moderator
  • 1630 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 1630 Views
  • 6 replies
  • 0 likes

Superuser Contribution Re: why can my family only play on one device at a time?

We are logged in on our respective account and it does not work. For example, I will be listening in the car and my wife will be listening at home (logged into our respective accounts) and one of us will interrupt the other.

  • Visitor
  • We are logged in on our respective account and it does not work. For example, I will be listening in the car and my wife will be listening at home (logged into our respective accounts) and one of us ...
  • Joan
  • Moderator
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Solved!! Spotify for Kids

I'd like to create an account for my seven year old son and I'd like to join his account to my Spotify Premium Family. I can't create a regular account for him, as he es too young. When trying to install Spotify for Kids it tells me "not available in...

  • Casual Listener
  • I'd like to create an account for my seven year old son and I'd like to join his account to my Spotify Premium Family. I can't create a regular account for him, as he es too young. When trying to i...
  • Maxim
  • Spotify Star
  • 1580 Views
  • 5 replies
  • 1 likes
  • 1580 Views
  • 5 replies
  • 1 likes