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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 177918 Views
  • 32 replies
  • 9 likes
  • 177918 Views
  • 32 replies
  • 9 likes

Superuser Contribution No llegaron los correos de verificación de domicilio a mis familiares.

Me llegó la notificación de que mis familiares tenían que verificar su dirección para el.plan familiar, pero a dos de ellos no les llegó el correo. A uno de ellos solo le llegó notificando la expulsión del plan.

  • Visitor
  • Me llegó la notificación de que mis familiares tenían que verificar su dirección para el.plan familiar, pero a dos de ellos no les llegó el correo. A uno de ellos solo le llegó notificando la expulsi...
  • golgafrinchyahoo
  • Casual Listener
  • 364 Views
  • 2 replies
  • 0 likes
  • 364 Views
  • 2 replies
  • 0 likes

Superuser Contribution too late confirming my adress for Family Premium

I was late confirming my address for my husband's Spotify Premium Family account. Now I no longer have access to the family account and am I not allowed to become a member for a year? That seems like a severe penalty to me. Can I somehow still partic...

  • Visitor
  • I was late confirming my address for my husband's Spotify Premium Family account. Now I no longer have access to the family account and am I not allowed to become a member for a year? That seems l...
  • OscarDC
  • Moderator
  • 527 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 527 Views
  • 2 replies
  • 1 likes

Superuser Contribution Buiten Family plan gezet, maar is niet de bedoeling

Recent is het adres van ons Family Plan gewijzigd. Echter, nu is mijn Premium account omgezet naar Free, daar het adres niet meer klopte. Het nieuwe adres is echter nog steeds van toepassing, dus ik weet niet hoe ik dit aanpas en weer kan aansluiten ...

  • Visitor
  • Recent is het adres van ons Family Plan gewijzigd. Echter, nu is mijn Premium account omgezet naar Free, daar het adres niet meer klopte. Het nieuwe adres is echter nog steeds van toepassing, dus i...
  • OscarDC
  • Moderator
  • 443 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 443 Views
  • 1 replies
  • 0 likes

Premium account

PlanPremiumCountryHolland Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI found out that the address was not correct for our account so I changed it to our actual ...

  • Visitor
  • ...ack on? I am just getting notices that they are thrown off and they are getting notices that they cannot be part of it for 12 months even though im paying family account fees. This is ridiculous. I n...
  • Maxim
  • Spotify Star
  • 538 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 538 Views
  • 1 replies
  • 0 likes

Broken phone and spotify family

I have a premium family account. One of my family member's phone broke down... how can I add her again without losing all the playlists?

  • Visitor
  • I have a premium family account. One of my family member's phone broke down... how can I add her again without losing all the playlists? 
  • Maxim
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 215 Views
  • 1 replies
  • 0 likes

Spotify Accounts in a Family Plan are Syncing

Hi I’ve been having this issue for about a year. My mum and I are in a Family Plan. When my mum plays music off her Spotify it plays through my Spotify account, but connects to her google home speaker. Meaning that when she uses her Spotify and selec...

  • Newbie
  • Hi I’ve been having this issue for about a year.   My mum and I are in a Family Plan. When my mum plays music off her Spotify it plays through my Spotify account, but connects to her g...
  • 274 Views
  • 0 replies
  • 0 likes
  • Premium for Family
  • 274 Views
  • 0 replies
  • 0 likes

Solved!! A family member couldn't verify address now he's locked out

PlanPremium FamilyCountryGuatemala My Question or IssueA family member couldn't verify the family address now he's locked out of joining any family plan for a year! Can someone provide a solution? I find no way to contact support. I need to find a so...

  • Regular
  •   Plan Premium Family Country Guatemala     My Question or Issue A family member couldn't verify the family address now he's locked out of joining any family plan for a year! C...
  • brosephjk
  • Casual Listener
  • 593 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 593 Views
  • 3 replies
  • 0 likes

Superuser Contribution Trying to join family premium but says try again later

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm trying to change my account from premium to family premium. I've cancelled by subscription but...

  • Casual Listener
  • ...o change my account from premium to family premium. I've cancelled by subscription but when I try and join family via the link it says unable to join try again later. I've tried a few times over the l...
  • tazcarper
  • Casual Listener
  • 786 Views
  • 9 replies
  • 0 likes
  • Premium for Family
  • 786 Views
  • 9 replies
  • 0 likes

Superuser Contribution Publicité malgré abonnement famille ???

Bonjour, mon épouse qui se trouve sur mon abonnement famille vient de changer de GSM en prenant un Iphone et elle a des publicités après avoir chargé l’application que faire pour ne plus en avoir ? Merci pour votre réponse. Translation : "My wife whi...

  • Newbie
  • ...erci pour votre réponse.   Translation : "My wife which is on my family plan has just changed her phone for an iphone and, after loading the app, gets advertisements. What to do to not have i...
  • FOSC1
  • Casual Listener
  • 2206 Views
  • 5 replies
  • 0 likes
  • 2206 Views
  • 5 replies
  • 0 likes

Superuser Contribution Family Premium avec publicité ?

Bonjour à tous, J'ai une petite question? Nous avons souscrit à l'abonnement premium Family aujourd'**bleep**, je me suis affilié à l'abonnement suite à l'invitation de ma mère. Je suis bien enregistré dans le compte Family premium mais pourtant quan...

  • Visitor
  • Bonjour à tous,    J'ai une petite question? Nous avons souscrit à l'abonnement premium Family aujourd'**bleep**, je me suis affilié à l'abonnement suite à l'invitation de ma mère. Je s...
  • FOSC1
  • Casual Listener
  • 434 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 434 Views
  • 2 replies
  • 1 likes

I was in a family plan but it got cancelled so I bought a duo plan

My family plan got cancelled for a couple months so I had been paying for my own premium with a friend through the duo plan. I want to rejoin my family plan but it won't allow me. It is already being paid for and I live in the same household as all o...

  • Casual Listener
  • My family plan got cancelled for a couple months so I had been paying for my own premium with a friend through the duo plan. I want to rejoin my family plan but it won't allow me. It is already b...
  • Maxim
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Switching plans

PlanPremium family Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: my mom has the family plan for all of us siblings but she is looking at canceling. How do I switch to a single premium plan but keep all my music and rec...

  • Visitor
  • Plan Premium family   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue: my mom has the family plan for all of us siblings but she is looking at c...
  • Maxim
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution family access revoked

PlanPremiumCountryAustraliaDevicevarious androidsOperating System My Question or IssueMy children have been kicked off my family account because they didn't verify their address within a 7 day period of having received an email. Now being told they c...

  • Casual Listener
  •   Plan Premium Country Australia Device various androids Operating System     My Question or Issue My children have been kicked off my family account because they didn't v...
  • Eni
  • Moderator
  • 255 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 255 Views
  • 1 replies
  • 0 likes

if we upgrade to family premium will anyone lose their wrapped list?

If we already have two individual premium plans and want to upgrade to a family premium will the family members who already have plans lose their wrapped lists when joining the family plan?

  • Visitor
  • If we already have two individual premium plans and want to upgrade to a family premium will the family members who already have plans lose their wrapped lists when joining the family plan?
  • Maxim
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

How do I swap myself and my wife from plan manager to plan member?

My wife runs the show so wants to become the family plan manager. How do I change her profile to become the plan manager and me to plan member?

  • Visitor
  • My wife runs the show so wants to become the family plan manager. How do I change her profile to become the plan manager and me to plan member?
  • Maxim
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Can't join family plan

Trying to join as a member of a family plan from the manager of a duo, but I keep receiving an error whenever I attempt to verify the address. No further information is provided with the error, just to try again.

  • Visitor
  • Trying to join as a member of a family plan from the manager of a duo, but I keep receiving an error whenever I attempt to verify the address. No further information is provided with the error, j...
  • Bittencourt
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution sp

PremiumCountryNorwayDeviceLaptopOperating System(Windows 10,etc.) My Question or IssueHey, i changed my email on spotify, ichanged it because it will not open but suddenly i lost my famly premium. how can i get my fam premium back

  • Newbie
  • Premium Country Norway Device Laptop Operating System (Windows 10,etc.)   My Question or Issue Hey, i changed my email on spotify, ichanged it because it will not open but suddenly i lo...
  • Ivelina
  • Moderator
  • 207 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 207 Views
  • 1 replies
  • 0 likes

adding a member to my plan

PlanPremium familyCountryUSADevice( MacBook Pro mid 2015Operating SystemmacOS Monterey 12.7.4 My Question or IssueThere is no option to add or remove a family member when I go to "manage members"

  • Visitor
  • Plan Premium family Country USA Device ( MacBook Pro mid 2015 Operating System macOS Monterey 12.7.4   My Question or Issue There is no option to add or remove a family member when I g...
  • Maxim
  • Spotify Star
  • 671 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 671 Views
  • 1 replies
  • 0 likes

Superuser Contribution one of family member is living in Europe, can he join our premium plan?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ivelina
  • Moderator
  • 219 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 219 Views
  • 1 replies
  • 0 likes