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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82494 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Moderator
63087 Views
30 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
198517 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29879 Views
44 replies
4 likes
Hallo! Bei unserem Account wurden die Familienmitglieder einfach so grundlos gelöscht.Ich kann sie nicht wieder hinzufügen. Es kommt immer wieder die Meldung, dass die Adressdaten angeblich nicht mehr übereinstimmen.Komischerweise hat es aber c.a. 1 ...
...ann, dass ich das nicht nach einem Jahr WIEDER machen muss, weil Spotify einfach fröhlich User aus dem Family-Account löscht!!! Für 5 Familienmitglieder und c.a. 10 Endgeräte ist das echt ein Haufen A...
Regular
15289 Views
32 replies
4 likes
I've been having a problem with the members of my family plan, they were expelled and they couldn't enter again, they followed the process that everybody knows but Spotify told them they couldn't confirm that they live with me.So they are thinking of...
I've been having a problem with the members of my family plan, they were expelled and they couldn't enter again, they followed the process that everybody knows but Spotify told them they couldn't c...
Newbie
326 Views
1 replies
0 likes
Hola, tengo una cuenta con plan familiar pero hace unos días mis familiares fueron expulsados de la cuenta y a pesar de que confirman el correo de activación con los datos que se requieren no pueden volver a obtener su cuenta premium ya que les apare...
Hola, tengo una cuenta con plan familiar pero hace unos días mis familiares fueron expulsados de la cuenta y a pesar de que confirman el correo de activación con los datos que se requieren no pueden ...
348 Views
0 replies
0 likes
**bleep** YOKU SPOTIFY IVE BEEN PUTTING THE SAME ADDRESS AND YOUR NOT ACCEPTING MY FAMILY PREMIUM
**bleep** YOKU SPOTIFY IVE BEEN PUTTING THE SAME ADDRESS AND YOUR NOT ACCEPTING MY FAMILY PREMIUM
272 Views
0 replies
0 likes
HelloI have a problem with my address; the members of my family plan premium has arrive a message that will be removed to my plan becouse they address istn similar to my address, but its false that.Please help me!!!
Hello I have a problem with my address; the members of my family plan premium has arrive a message that will be removed to my plan becouse they address istn similar to my address, but its false t...
182 Views
0 replies
0 likes
Aile üylerim silinmiş. Bu çok rahatsız edici.Tekrar davet kodu gönderiyorum. Eşimin hesabını yeniden bağladım. Oğlumun hesabını bağlayamıyorum. Aynı adreste oturduğunuzu doğrulayamadık diyor. Çok saçma ve can sıkıcı. Çözüm???
Aile üylerim silinmiş. Bu çok rahatsız edici. Tekrar davet kodu gönderiyorum. Eşimin hesabını yeniden bağladım. Oğlumun hesabını bağlayamıyorum. Aynı adreste oturduğunuzu doğrulayamadık diyor....
Newbie
1552 Views
5 replies
4 likes
Spotify asked all family memebers to confirm the adress. Despite all confirmed and we all live under the same roof, Spotify excluded all family members from the account. They said, they could not confirm the adress, which is a real joke. I could not ...
Spotify asked all family memebers to confirm the adress. Despite all confirmed and we all live under the same roof, Spotify excluded all family members from the account. They said, they could not c...
Newbie
533 Views
3 replies
0 likes
Ich habe gerade die Einladungsemail von meiner Schwester bekommen und wenn ich dann unsere Adresse eingebe und bestätige kommt immer das es nicht die gleiche Adresse sei.
Ich habe gerade die Einladungsemail von meiner Schwester bekommen und wenn ich dann unsere Adresse eingebe und bestätige kommt immer das es nicht die gleiche Adresse sei.
294 Views
0 replies
0 likes
I have a 'modern' family with a complicated dynamic. My three children are with me half the time, and with their respective mothers the other half.Does the family plan still work for us?
I have a 'modern' family with a complicated dynamic. My three children are with me half the time, and with their respective mothers the other half. Does the family plan still work for us?
220 Views
0 replies
0 likes
I am adding my family members right now and most of them does not have email addresses or they are having issues accessing their emails. What happened to the feature that you send some sort of a link for premium access? I have some of their account l...
I am adding my family members right now and most of them does not have email addresses or they are having issues accessing their emails. What happened to the feature that you send some sort of a l...
Spotify Star
583 Views
1 replies
0 likes
I want to join my family's Spotify Premium Family account. I've sent the invite to my mail multiple times - but it never arrives. Is there another way I can join the account?
I want to join my family's Spotify Premium Family account. I've sent the invite to my mail multiple times - but it never arrives. Is there another way I can join the account?
Newbie
9940 Views
42 replies
10 likes
Hi there, my kids were removed from the Spotify Premium family account and now, when inviting them again, the invitation isn´t been sent out, despite on my account it shows "invitation sent". Anybody any idea?Thx!
Hi there, my kids were removed from the Spotify Premium family account and now, when inviting them again, the invitation isn´t been sent out, despite on my account it shows "invitation sent". A...
251 Views
0 replies
0 likes
All my family members were removed from my family account, we never received any mail or notification. What to do now?
All my family members were removed from my family account, we never received any mail or notification. What to do now?
Newbie
1457 Views
13 replies
1 likes
Can someone help me? I have upgraded to a premium family account. When I login to Spotify on my web browser I can see I have premium family. But when I go to the Spotify app and play music, it's still wants me to shuffle and won't play individual tra...
Can someone help me? I have upgraded to a premium family account. When I login to Spotify on my web browser I can see I have premium family. But when I go to the Spotify app and play music, it's s...
Spotify Star
637 Views
1 replies
0 likes
Hi, I was wondering if someone could help me with the above. I have agreed to a trial free spotify premium for 3mths. I was wondering how do I ensure that it's on my iphone and not just on my macbook? Any guidance or tips would be grateful. thanksag
Hi, I was wondering if someone could help me with the above. I have agreed to a trial free spotify premium for 3mths. I was wondering how do I ensure that it's on my iphone and not just o...
Not applicable
1361 Views
2 replies
0 likes
Hola Amigos llevo un mes con plan familiar premium con todas sus opciones, familiares utilizandolo ok, pero al momento de consultar mi cuenta me dice que cuenta free y no me da opciones de gestionar a los usuarios no tampoco se eliminar el cargo, ya ...
Hola Amigos llevo un mes con plan familiar premium con todas sus opciones, familiares utilizandolo ok, pero al momento de consultar mi cuenta me dice que cuenta free y no me da opciones de gestionar ...
185 Views
0 replies
0 likes
Era el administrador del plan familiar yo lo pago con mi tarjeta y me saco del plan familiar me acaba de cambiar a version gratuita y ya no tengo acceso al plan familiar y ya lo pague y todos mis hermanos si tienen y yo soy el único que no y yo soy e...
Era el administrador del plan familiar yo lo pago con mi tarjeta y me saco del plan familiar me acaba de cambiar a version gratuita y ya no tengo acceso al plan familiar y ya lo pague y todos mis her...
259 Views
0 replies
0 likes
Hi,Spotify emailed me last week to confirm my address so I can continue my Spotify family subscription. I did confirm it that day however, I got an email today saying they can't verify my address and switched me to a free account. I wrote the same th...
Hi, Spotify emailed me last week to confirm my address so I can continue my Spotify family subscription. I did confirm it that day however, I got an email today saying they can't verify my address a...
221 Views
0 replies
0 likes
Hello! I was recently sent an email from PlayStation music about being able to get 3 months of spotify premium for $0.99 but it says the deal expired 6/26 and I just thought this was, in a way, not fair because I am just now seeing the email because ...
Hello! I was recently sent an email from PlayStation music about being able to get 3 months of spotify premium for $0.99 but it says the deal expired 6/26 and I just thought this was, in a way, not f...
Spotify Star
25572 Views
1 replies
1 likes
We have a new premium account in my oldest son's name. My younger son had the free account but Im trying to add him to the premium family account. I fill out his name/email/etc and get a email invite. When I hit the accept invite, I get a message tha...
We have a new premium account in my oldest son's name. My younger son had the free account but Im trying to add him to the premium family account. I fill out his name/email/etc and get a...
Spotify Star
354 Views
1 replies
0 likes
