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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
79091 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
58383 Views
24 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195541 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
28976 Views
44 replies
4 likes
Hi, I have a Family plan and they are living with me. All have put the same address but I can't set the address because I came from a Facebook profile so after a week or two my family have been rejected. How I can to add my family to my plan account?...
Hi, I have a Family plan and they are living with me. All have put the same address but I can't set the address because I came from a Facebook profile so after a week or two my family...
Casual Listener
1057 Views
6 replies
0 likes
I clicked the banner for the 99 cent offer....but got charged the full amount!!
I clicked the banner for the 99 cent offer....but got charged the full amount!!
Spotify Star
223 Views
5 replies
0 likes
Hi I added 4 family members to family premium account. I am the administrator. Two of them recieve an email and can accept but two don't even recieve an email. does it matter that there account is linked to a facebook account? Also, I read you can in...
Hi I added 4 family members to family premium account. I am the administrator. Two of them recieve an email and can accept but two don't even recieve an email. does it matter that there a...
Casual Listener
886 Views
6 replies
0 likes
Hi all,As per the title, I was part of Spotify Family Premium subscription until an update of the app appears to downgrade my subsricption to a free account. The owner of the Family Account tried to re-invite me back into the package but Spotify woul...
Hi all, As per the title, I was part of Spotify Family Premium subscription until an update of the app appears to downgrade my subsricption to a free account. The owner of the Family A...
Casual Listener
762 Views
4 replies
0 likes
I can't add my adress to my main Account. That's why my wife got kicked out of our Family Premium. How can I add my adress? It only says ZIP and Country...
I can't add my adress to my main Account. That's why my wife got kicked out of our Family Premium. How can I add my adress? It only says ZIP and Country...
Spotify
1048 Views
2 replies
2 likes
My account logged out 2 members of my family, I re-sent the invitation but the account does not recognize them, it says the adress does not match when myself verified that the info entered is the correct one.
My account logged out 2 members of my family, I re-sent the invitation but the account does not recognize them, it says the adress does not match when myself verified that the info entered is the c...
Community Legend
262 Views
1 replies
1 likes
Hi!I just have a quick question about the premium family plan. My sister is moving out in september to study in a different city. Can she still be part of the premium family plan even if she will not be physically in the same house as I do? But she w...
Hi! I just have a quick question about the premium family plan. My sister is moving out in september to study in a different city. Can she still be part of the premium family plan even if she w...
Spotify Star
298 Views
1 replies
0 likes
I use the premium of family amost 1 year , but my daughter and my son told me this week , they unable to use spotity for the past two months , I told them logout and login again ,but still can't work.
I use the premium of family amost 1 year , but my daughter and my son told me this week , they unable to use spotity for the past two months , I told them logout and login again ,but still can't w...
Spotify Star
341 Views
3 replies
1 likes
Hola!, hace 2 semanas aproximadamente que se suscribi a una cuenta Familiar Premium y todo iba bien hasta hace 2 dias que no puedo acceder al Spoti como premium, en mi cuenta sale que tengo una cuenta free, alguien podria ayudarme por favor.
Hola!, hace 2 semanas aproximadamente que se suscribi a una cuenta Familiar Premium y todo iba bien hasta hace 2 dias que no puedo acceder al Spoti como premium, en mi cuenta sale que tengo una cuent...
Spotify Star
213 Views
1 replies
0 likes
I joined the Family Plan. Added my boyfriend but he can´t log in, even though we live together. He got a code, entered it but he got a notification saying that Spotify can´t verify that we in fact live together. Does anyone know why this happens? Any...
I joined the Family Plan. Added my boyfriend but he can´t log in, even though we live together. He got a code, entered it but he got a notification saying that Spotify can´t verify that we in fact l...
Spotify
441 Views
1 replies
1 likes
I am experiencing the same issue. I am signed up through facebook and have entered my zipcode details on my facebook profile, however they aren't showing on my spotify profile. I am already on Family Premium but my wife can't join the family group as...
...n Family Premium but my wife can't join the family group as she needs a zip code to enter to prove that she lives with me. Anyone had any luck with this issue?
Spotify Star
265 Views
3 replies
0 likes
I just upgraded to Premium Family. I sent an invite to my husband and he received the invite. When he clicked on the link to accept the invitaiton it tells him he is already a member. However, he does not have a personal account and he is not listed ...
I just upgraded to Premium Family. I sent an invite to my husband and he received the invite. When he clicked on the link to accept the invitaiton it tells him he is already a member. However, he d...
Spotify Star
259 Views
1 replies
0 likes
Recientemente mis contactos del plan familiar recibieron un correo para verificar el domicilio, todos menos una persona, mi esposa, ahora no puede acceder a su música y no permite ser agregada nuevamente. He tratado de contactar a spotify pero por de...
Recientemente mis contactos del plan familiar recibieron un correo para verificar el domicilio, todos menos una persona, mi esposa, ahora no puede acceder a su música y no permite ser agregada nuevam...
181 Views
0 replies
0 likes
I am having a hard time upgrading to premium. Help!
I am having a hard time upgrading to premium. Help!
Community Legend
352 Views
1 replies
0 likes
My Stepbrother bought Spotify Premium for our Family, after entering the code we had to enter our Adress but it always comes this error " You can't join this Premium for Family account. We couldn't confirm that you live at the same address as the mai...
My Stepbrother bought Spotify Premium for our Family, after entering the code we had to enter our Adress but it always comes this error " You can't join this Premium for Family account.&n...
161 Views
0 replies
0 likes
Hola, todos los miembros que invitó me los bloquea porque dice que no se puede confirmar que vivan en el mismo domicilio me podrían ayudar por favor
Hola, todos los miembros que invitó me los bloquea porque dice que no se puede confirmar que vivan en el mismo domicilio me podrían ayudar por favor
Newbie
250 Views
1 replies
1 likes
Paid for 1 year of Family premium. Got a receipt for $119.88. Still don't have access to family. Account is still showing that I will be charged $9.99 For regular premium.Tried signing out and resigning into account. I don't want to get double charge...
Paid for 1 year of Family premium. Got a receipt for $119.88. Still don't have access to family. Account is still showing that I will be charged $9.99 For regular premium. Tried signing out and r...
Community Legend
367 Views
3 replies
0 likes
Salve, il mio problema è che non riesco a entrare nel "premium family" con mio fratello(che mi invia la richiesta tramite mail) e mi da come codice errore "non è stato possibile verificare che risiedi allo stesso indirizzo dell'intestatario dell'acco...
Salve, il mio problema è che non riesco a entrare nel "premium family" con mio fratello(che mi invia la richiesta tramite mail) e mi da come codice errore "non è stato possibile verificare che r...
259 Views
0 replies
0 likes
I am trying to add a family member to my family account. I sent an invite to his email but does not get the invite link from spotify. He was a previous premium member and is now being added to my family account but not receiving the email with the li...
I am trying to add a family member to my family account. I sent an invite to his email but does not get the invite link from spotify. He was a previous premium member and is now being added to my family...
Newbie
287 Views
1 replies
0 likes
Hola,tengo una duda respecto a la direccion de la casa que puse cuando cree mi cuenta. Realmente no me acuerdo cual direccion de la casa puse, es por ello que quiero que me manden esa información al respecto ya que en verdad quisiera conservar mi cue...
Hola, tengo una duda respecto a la direccion de la casa que puse cuando cree mi cuenta. Realmente no me acuerdo cual direccion de la casa puse, es por ello que quiero que me manden esa información a...
199 Views
0 replies
0 likes
