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Get help verifying your Premium for Family.
I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
77514 Views
64 replies
7 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
95272 Views
74 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
78113 Views
43 replies
9 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
209011 Views
267 replies
35 likes
Hi all, .. i have Spotify Family Premium.. today i would not been able to login on my WD TV live Box, soo i loged in to see what the problem could be. Whan i looked at my list with the members i had add, i see two i dont even know.. Have i been hacke...
Hi all, .. i have Spotify Family Premium.. today i would not been able to login on my WD TV live Box, soo i loged in to see what the problem could be. Whan i looked at my list with the m...
207 Views
0 replies
0 likes
Hi,I have the same problem. They have checked their spam folder, there was no E-Mail.
Hi, I have the same problem. They have checked their spam folder, there was no E-Mail.
Newbie
253 Views
1 replies
0 likes
Hi, your customer support is bad. My familly account was canceled after month of operation, apparently due to sudden problems with my adress verification, but I cannot say for sure. Probably a misunderstanding, but your customer support has been send...
Hi, your customer support is bad. My familly account was canceled after month of operation, apparently due to sudden problems with my adress verification, but I cannot say for sure. Probably a misund...
219 Views
0 replies
0 likes
Da der Hauptinhaber über Facebook bei Spotify regestriert ist und dort keine Adresse hinterlegt ist kann die Adresse nicht abgeglichen werden?
Da der Hauptinhaber über Facebook bei Spotify regestriert ist und dort keine Adresse hinterlegt ist kann die Adresse nicht abgeglichen werden?
456 Views
0 replies
0 likes
I have family premium . I am the administrator. My wife is a sub(?). Our Spotify interferes with each other's devices . Hers plays on mine and vice versa. Help please!
I have family premium . I am the administrator. My wife is a sub(?). Our Spotify interferes with each other's devices . Hers plays on mine and vice versa. Help please!
Spotify Star
283 Views
1 replies
0 likes
Same here,passed my account from premium to premium family and 5 people that i don't know are using it! No word about spotify about this security problem!!!
Same here,passed my account from premium to premium family and 5 people that i don't know are using it! No word about spotify about this security problem!!!
Community Legend
262 Views
1 replies
0 likes
My account doesn't work because it says that I didn't make the payment, but the receipt of the card does appear
My account doesn't work because it says that I didn't make the payment, but the receipt of the card does appear
Roadie
252 Views
1 replies
0 likes
Im currently subscribed to a family subscription however 1 account was deleted. when i check my account i only have 1 main account and 4 sub accounts total 5 instead of 6.
Im currently subscribed to a family subscription however 1 account was deleted. when i check my account i only have 1 main account and 4 sub accounts total 5 instead of 6.
Spotify Star
444 Views
1 replies
0 likes
My daughter has been a member of our family account since we started it at the beginning of the year. Last week she got an e-mail from Spotify asking her to verify her home address in order to keep her on the family account. She tried verifying but n...
My daughter has been a member of our family account since we started it at the beginning of the year. Last week she got an e-mail from Spotify asking her to verify her home address in order to keep h...
Spotify Star
666 Views
1 replies
0 likes
I am currently a member of a family premium account and I'd like to switch to a new account. However I do not have access to the primary account holder to remove me from my current family account. How can I switch to a new one?
I am currently a member of a family premium account and I'd like to switch to a new account. However I do not have access to the primary account holder to remove me from my current family account. H...
215 Views
0 replies
0 likes
My mother bought the Family Account. My sister log in without any problems. I resign my Premium Account to login with the Family Account. It doesn't work. Everytime i enter the code there is a notification "There is a probleme. Try it again" WHAT IS ...
My mother bought the Family Account. My sister log in without any problems. I resign my Premium Account to login with the Family Account. It doesn't work. Everytime i enter the code there is a...
Spotify Star
303 Views
1 replies
0 likes
Hi,I'm about to take out a premium family account. Both my teenage children have Premium accounts whereas mine is only a basic free one.When I join and invite them to join the family account, will all their music and playlists be retained?Thanks in a...
Hi, I'm about to take out a premium family account. Both my teenage children have Premium accounts whereas mine is only a basic free one. When I join and invite them to join the family account, w...
Regular
753 Views
5 replies
0 likes
problem with the family member's access on family premium
problem with the family member's access on family premium
Newbie
543 Views
4 replies
0 likes
Bonsoir, je ne reçois pas le message de confirmation pour la pack Famille.Cela fait 3 jours et rien. Savez-vous s'il y'a une raison?
Bonsoir, je ne reçois pas le message de confirmation pour la pack Famille. Cela fait 3 jours et rien. Savez-vous s'il y'a une raison?
440 Views
0 replies
0 likes
ich hab mal eine frage , mein spotify premium funktioniert nicht mehr trotz bezahlung.Habe mich schon neu angemeldet wie vorgeschlagen und bezahlt habe ich auch. Woran könnte es sonst liegen ?
ich hab mal eine frage , mein spotify premium funktioniert nicht mehr trotz bezahlung. Habe mich schon neu angemeldet wie vorgeschlagen und bezahlt habe ich auch. Woran könnte es sonst liegen ?
592 Views
0 replies
0 likes
I want to get spotify premium for family but I do an exchange year in the USA.My family lives in Germany and I wanted to ask, if I will also work. Because there is written everywhere that you have to live at the same house. So will it work that I can...
I want to get spotify premium for family but I do an exchange year in the USA. My family lives in Germany and I wanted to ask, if I will also work. Because there is written everywhere that you h...
Spotify Star
255 Views
1 replies
0 likes
Our premium family plan is registered in the US. My daughter is off to college in Canada. Will she be able to continue using Spotify? Fernando
Our premium family plan is registered in the US. My daughter is off to college in Canada. Will she be able to continue using Spotify? Fernando
Spotify Star
297 Views
1 replies
0 likes
How does one prove they live with there family? I do and sootify says they can't prove it and does leave me any further option.
How does one prove they live with there family? I do and sootify says they can't prove it and does leave me any further option.
202 Views
0 replies
0 likes
There are a thousand different scenarios for this family plan. I have two kids in university. For all inetents and purposes, they live at home. Eat my food. Run up my electrical bill. Use my computer. etc etc. For 6 months of the year they live on ca...
There are a thousand different scenarios for this family plan. I have two kids in university. For all inetents and purposes, they live at home. Eat my food. Run up my electrical bill. Use m...
759 Views
0 replies
6 likes
There are a thousand different scenarios for this family plan. I have two kids in university. For all inetents and purposes, they live at home. Eat my food. Run up my electrical bill. Use my computer. etc etc. For 6 months of the year they live on ca...
There are a thousand different scenarios for this family plan. I have two kids in university. For all inetents and purposes, they live at home. Eat my food. Run up my electrical bill. Use m...
231 Views
0 replies
0 likes
