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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 130445 Views
  • 32 replies
  • 8 likes
  • 130445 Views
  • 32 replies
  • 8 likes

Spotify Family Premium issue.

Hi, I subscribed to the family premium on late march. On the next renewal date, which is on the end of April, it automatically removes all of the 5 users. Now my families are asking me why is their spotify becomes Free. Anyone knows why is this happe...

  • Newbie
  • Hi, I subscribed to the family premium on late march. On the next renewal date, which is on the end of April, it automatically removes all of the 5 users. Now my families are asking me why is their s...
  • OviiiOne
  • Community Legend
  • 971 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 971 Views
  • 1 replies
  • 0 likes

De familiar a premium por mal cobro

Me cancelaron mi cuenta de Spotify familiar por falta de pago pero al volverla a pagar con otra tarjeta de crédito me cobraron la membresía premium y no es lo que necesito como puedo pagar la diferencia y que me pongan la que siempre he tenido????

  • Newbie
  • Me cancelaron mi cuenta de Spotify familiar por falta de pago pero al volverla a pagar con otra tarjeta de crédito me cobraron la membresía premium y no es lo que necesito como puedo pagar la diferen...
  • OviiiOne
  • Community Legend
  • 840 Views
  • 1 replies
  • 0 likes
  • Account
  • 840 Views
  • 1 replies
  • 0 likes

Facebook Deactivation & Family account

Hi, I am on a premium family account and I created my Spotify account with Facebook. I am no longer using Facebook and I would like to keep Spotify. What should I do?

  • Newbie
  • Hi, I am on a premium family account and I created my Spotify account with Facebook. I am no longer using Facebook and I would like to keep Spotify. What should I do?
  • Maxim
  • Spotify Star
  • 955 Views
  • 1 replies
  • 0 likes
  • 955 Views
  • 1 replies
  • 0 likes

Subscriptions

Hi, I just made my family and I an account to share between us, but when I invite them, they try to accept the invitation but when they try to log in it says that maybe they are already in this family account or in another family account but they are...

  • Newbie
  • Hi, I just made my family and I an account to share between us, but when I invite them, they try to accept the invitation but when they try to log in it says that maybe they are already in this family...
  • Maxim
  • Spotify Star
  • 1022 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 1022 Views
  • 1 replies
  • 0 likes

Spotify familia

Recientemente tuve un problema Spotify saco a todos los miembros de mi familia que porque no se pudo comprobar su domicilio cuando todos tenemos el mismo ahora que los intento meter de nuevo no se puede que hago??

  • Newbie
  • Recientemente tuve un problema Spotify saco a todos los miembros de mi familia que porque no se pudo comprobar su domicilio cuando todos tenemos el mismo ahora que los intento meter de nuevo no se pu...
  • oparra11
  • Newbie
  • 1549 Views
  • 4 replies
  • 0 likes
  • Premium
  • 1549 Views
  • 4 replies
  • 0 likes

Solved!! plan familiar

no puedo vincular a mis familiares en el plan premium ya que me sale que no se pudo confirmar la residencia, todos ya estaban vinculados pero de pronto los desvincularon y ya no puedo volver a ponerlos

  • Newbie
  • no puedo vincular a mis familiares en el plan premium ya que me sale que no se pudo confirmar la residencia, todos ya estaban vinculados pero de pronto los desvincularon y ya no puedo volver a ponerl...
  • olmedop
  • Casual Listener
  • 1426 Views
  • 2 replies
  • 0 likes
  • 1426 Views
  • 2 replies
  • 0 likes

Living abroad + Family Plan

Hello, I'm currently living abroad and my family has a Family Plan paid in Mexico and I used to be using it, but now Spotify kinda "kicked me out" and states I can't use it cause there's no proof I live in the same address as my family. You know if I...

  • Casual Listener
  • Hello,   I'm currently living abroad and my family has a Family Plan paid in Mexico and I used to be using it, but now Spotify kinda "kicked me out" and states I can't use it cause there's n...
  • Maxim
  • Spotify Star
  • 949 Views
  • 1 replies
  • 0 likes
  • 949 Views
  • 1 replies
  • 0 likes

Can´t join Spotify Family

Dear team,I joined Spotify family and everything went ok. However, after almost one month I was kicked out of it and when I tried to re-join, I had to fill in my name, adress e.g. I put the same address as the owner of the family but system wrote me ...

  • Casual Listener
  • Dear team, I joined Spotify family and everything went ok. However, after almost one month I was kicked out of it and when I tried to re-join, I had to fill in my name, adress e.g. I put the same a...
  • OviiiOne
  • Community Legend
  • 1260 Views
  • 4 replies
  • 0 likes
  • 1260 Views
  • 4 replies
  • 0 likes

Solved!! Plan Familiar

Quiero entrar al plan familiar que paga mi padre, pero al ingresar el código de invitación y los datos para la dirección y el código postal me marca el error de que no es el mismo domicilio, cuando se ingresó exactamente igual en los demás miembros d...

  • Visitor
  • Quiero entrar al plan familiar que paga mi padre, pero al ingresar el código de invitación y los datos para la dirección y el código postal me marca el error de que no es el mismo domicilio, cuando s...
  • xRUBENCHOx
  • Casual Listener
  • 1510 Views
  • 3 replies
  • 0 likes
  • 1510 Views
  • 3 replies
  • 0 likes

Paypal payment for Family plan in Malaysia

I need help to pay my subscription through paypal for my family plan in Malaysia, it seems the only available payment option is Credit card, but Spotify confirm that payment can be made through Paypal...but i cant seems to find the paypal options at ...

Spotify.jpg
  • Casual Listener
  • I need help to pay my subscription through paypal for my family plan in Malaysia, it seems the only available payment option is Credit card, but Spotify confirm that payment can be made through P...
  • TobiasYoung
  • Composer
  • 2324 Views
  • 5 replies
  • 0 likes
  • Account
    Subscription
  • 2324 Views
  • 5 replies
  • 0 likes

PLAN FAMILIAR

Necesito ayuda con mi plan familiar, eliminaron a tres miembros de mi plan familiar que porque la dirección que ingresaron del domicilio estaba incorrecta. Como puedo hacerle para que vuelvan a ingresar a mi plan?

  • Casual Listener
  • Necesito ayuda con mi plan familiar, eliminaron a tres miembros de mi plan familiar que porque la dirección que ingresaron del domicilio estaba incorrecta. Como puedo hacerle para que vuelvan a ingre...
  • dmrmx
  • Casual Listener
  • 872 Views
  • 1 replies
  • 0 likes
  • 872 Views
  • 1 replies
  • 0 likes

Family account not premium :(

I just made a family account. I am the "owner" of the plan, and all premium works good for me. My husband has been added an accepted and he appears as "active", even his account says premium, but he can't play any song he wants... it still has to be ...

  • Newbie
  • I just made a family account. I am the "owner" of the plan, and all premium works good for me. My husband has been added an accepted and he appears as "active", even his account says premium, but h...
  • Bittencourt
  • Spotify Star
  • 822 Views
  • 1 replies
  • 0 likes
  • 822 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cuenta familiar

Buenos días, Hemos realizado una cuenta premium familiar y a uno de los invitados no le ha llegado el mail de invitacion. ¿que debemos hacer? Un saludo

  • Newbie
  • Buenos días,    Hemos realizado una cuenta premium familiar y a uno de los invitados no le ha llegado el mail de invitacion. ¿que debemos hacer?   Un saludo
  • FabianS_Bogota
  • Roadie
  • 918 Views
  • 1 replies
  • 0 likes
  • Account
  • 918 Views
  • 1 replies
  • 0 likes

Superuser Contribution My spotify family isn`t working

I have spotify family with my mother, she is the one paying for it, but in the last week it hasn`t worked to her. my spotify is working just fine and i can play music offline, but for her it says her account is free even though she is paying for us b...

  • Casual Listener
  • I have spotify family with my mother, she is the one paying for it, but in the last week it hasn`t worked to her. my spotify is working just fine and i can play music offline, but for her it says h...
  • mercedesoien
  • Casual Listener
  • 1069 Views
  • 4 replies
  • 0 likes
  • Premium
  • 1069 Views
  • 4 replies
  • 0 likes

[Family] Allow Family Members with a different Address

BonjourJ'ai un compte Family et j'ai inscrit 3 membres de ma famille . Hors il nous est impossible de nous connecter tous indépendemment . C'est ou l'un ou l'autre mais jamais ensemble. Est ce normal???? Ou existe t'il une manip????Merci d'avancecari...

  • Casual Listener
  • Bonjour J'ai un compte Family et j'ai inscrit 3 membres de ma famille . Hors il nous est impossible de nous connecter tous indépendemment . C'est ou l'un ou l'autre mais jamais ensemble. Est ce n...
  • KatesHere
  • Community Legend
  • 1707 Views
  • 7 replies
  • 0 likes
  • 1707 Views
  • 7 replies
  • 0 likes

Switching from Premium to Family Premium

Hi... could anyone advise if I could switch my premium account to permium family? Do I have to cancel my premium account first before subscirpt to family permium?

  • Casual Listener
  • Hi... could anyone advise if I could switch my premium account to permium family?   Do I have to cancel my premium account first before subscirpt to family permium?
  • Maxim
  • Spotify Star
  • 858 Views
  • 1 replies
  • 0 likes
  • 858 Views
  • 1 replies
  • 0 likes

Family.. main acc do not write any address.. but for other family need same address with main acc

Here's what we got from you: My bro is subcribe premium for spotify.. my bro sync fb n i log in use username.. now my bro invited me ady.. but still cant.. keeep asking me need same address with my bro although i put same address with my bro.. please...

  • Casual Listener
  • Here's what we got from you: My bro is subcribe premium for spotify.. my bro sync fb n i log in use username.. now my bro invited me ady.. but still cant.. keeep asking me need same address with my b...
  • ericsk93
  • Casual Listener
  • 1081 Views
  • 2 replies
  • 0 likes
  • 1081 Views
  • 2 replies
  • 0 likes

Premium Family Plan

I want to join the Premium Family but I have a couple of questions....... 1) It stressses that all accounts have to reside in the same house. I have 2 kids that are in college. If I do the Family Plan do they still get to use it while at college? 2) ...

  • Newbie
  • I want to join the Premium Family but I have a couple of questions.......   1)  It stressses that all accounts have to reside in the same house.  I have 2 kids that are in college....
  • Robert_W
  • Community Legend
  • 1224 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 1224 Views
  • 2 replies
  • 0 likes

Spotify won't send me the family premium confirmation email

I can't find a button that makes the email get to me, I don't know how to fix this, but I haven't had response in 2 days now, and my familypayed already. Help?

  • Visitor
  • I can't find a button that makes the email get to me, I don't know how to fix this, but I haven't had response in 2 days now, and my familypayed already. Help?
  • Jacob
  • Community Legend
  • 1571 Views
  • 1 replies
  • 0 likes
  • Premium
  • 1571 Views
  • 1 replies
  • 0 likes

Solved!! can't "get started" on family plan sign up

I have had a premium account for awhile but have been sharing with sister AND dad... we want a family plan. However, whenever I try and go online and press "GET STARTED" on the family plan info page, it redirects me to my account information and a re...

  • Newbie
  • I have had a premium account for awhile but have been sharing with sister AND dad... we want a family plan. However, whenever I try and go online and press "GET STARTED" on the family plan info p...
  • Jacob
  • Community Legend
  • 1689 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 1689 Views
  • 1 replies
  • 0 likes