Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I just wrong press to the family plan, but i set up back to premium plan immediately. Will Spotify collect me twice price? I never use your family plan then... my account email address is ********@GMAIL.COM please let me know Spotify will collect me ...
i found that i have been charged 2 payments in 2 different date.but i can't remember the second account i used.what should i do?
I have just upgraded to Premium so Family members can listen. My daughter had lots of Playlists on my account how can she transfer them onto her account.
I am the account holder and have successfully added one sibling and my mom months ago. Trying to add my other sister now but every address I try says it is wrong (we recently moved homes). How can i look up the address of the main account to add her ...
Olá. Assinava Spotify premium e o dia que era feito o pagamento era todo dia 04. Hoje (dia 04/04) fiz upgrade para Spotify family e recebi a cobrança da diferença (10 reais). Porém, na minha conta diz que o próximo pagamento será realizado dia 24/04,...
Why can't I use a gift card for a family plan
I accepted an invite for premium family but i keep getting an error when i redeem the code sent to me...wth?
With the Spotify premium family subscription can each family member have 3 offline devices?
Hi, I wanted to upgrade my free account to a Premium for Family account. During the payment i got the "your card or payment provider seems to be having a bad day, dont worry you werent charged" message. But when I go to my online banking the payment ...
Hi community, Because of some account switches I was forced to pay my Premium for Family from different accounts. Therefore all my family members were also forced to subscribe to those different accounts. Now I need to change the subscription again a...
How can I find out who the administrator is for my Premium for Family account is?
I cancelled my account as an Individual User Premium and started to be Premium Family. As I received an e-mail from Spotify saying that I was still an Individual User until March 01, I cancelled my Spotify Premium Family, in order to not be charged t...
I registered already my mom and it was ok, but now I'm trying to register my sister, I entered the same adress and its not workingWhat can I do?
Hello, My family was kiked out of our plan with any reason and now they can`t join again, i`ve sent the invitation, they filled the information spotify ask for and it didn`t let them enter again. I live in the same adress as my family.
I am working and living in denmark but, because I am paying from a U.S. bank account, my region is United States. I can't invite my wife and kids because their region is Denmark, therefore not living at the same address, and I can't change the countr...
Hi! I had my sister in my family account and one day, she was kicked out for some reason unknown to me. I sent her the link w/ the invitation code once more. She puts all the info necessary but it says that she cannot join. Help?
Ok, I understand you guys set a limit to sync up to 9,999 tracks devided in three devices, so it's gonna be 3,333 each one. My question is, if I have the family plan it means we all are sharing that limit or each user enside of my account has its own...
When i try to type in the addres it says it Can be sure that is it the same addres AS the person paying for Spotify family
Good Afternoon, Just signed up for premium family. I added my husband, so when he got the email does he create his own account or does he sign on under me
How can i see my adress?