Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I have spotify family with my mother, she is the one paying for it, but in the last week it hasn`t worked to her. my spotify is working just fine and i can play music offline, but for her it says her account is free even though she is paying for us b...
BonjourJ'ai un compte Family et j'ai inscrit 3 membres de ma famille . Hors il nous est impossible de nous connecter tous indépendemment . C'est ou l'un ou l'autre mais jamais ensemble. Est ce normal???? Ou existe t'il une manip????Merci d'avancecari...
Hi... could anyone advise if I could switch my premium account to permium family? Do I have to cancel my premium account first before subscirpt to family permium?
Here's what we got from you: My bro is subcribe premium for spotify.. my bro sync fb n i log in use username.. now my bro invited me ady.. but still cant.. keeep asking me need same address with my bro although i put same address with my bro.. please...
I want to join the Premium Family but I have a couple of questions....... 1) It stressses that all accounts have to reside in the same house. I have 2 kids that are in college. If I do the Family Plan do they still get to use it while at college? 2) ...
I can't find a button that makes the email get to me, I don't know how to fix this, but I haven't had response in 2 days now, and my familypayed already. Help?
I have had a premium account for awhile but have been sharing with sister AND dad... we want a family plan. However, whenever I try and go online and press "GET STARTED" on the family plan info page, it redirects me to my account information and a re...
Hi, I am the administrator of the family plan, and I also administer the account that my wife uses.When I try to join her account (juanalejo2015) to the family plan, it asks me for the street address.If I connect to the master account (juanalejo2013)...
Hello.I tried to activate a Family code for spotify , but it said that my account have been already connected to a familly account , But never .Can you help me please ?(sorry bad english i'm french )Thanks. Renaud Jamoulle.
Alguien puede ayudarme con relación a que Spotify dara de baja a mis cuentas familiares que por qué detectaron que no vivimos en el mismo domicilio, como puedo solucionar ese problema alguien sabe?
Just set up family members add my wife, she got an email but she's having trouble locking in. Help
When I send an invite to my son it says he should open a page with accept invitation. All I get when I click on the link is a sign up to Spotify page. I have tried sending to various browsers and to a work machine where Spotify is not installed and t...
HejVi har bytt från Premium till Family men får det inte att fungera. Hur gör jag? Vi har kontot via Telia
I'm the head of the account but my sister was rejected from the family account with any reason last week. When I sent it again the link to make another subscription, she needs to put our adress, but she just received that is an incorrect a dress and ...
Hello,At this time i'm beeing charged with €14,99 for using Spotify, I think thats because I once used Headspace - meditiation. Now I just want to use Premium for €9,99, but strangely when I look at my account I see that I don't have Premium. So I pa...
Ciao!Io attualmente un account premium e vorrei passare a family.L'abbonamento si è rinnovato automaticamente ieri, è possibile passare a family pagando la differenza oppure devo aspettare il mese successivo?Grazie
I have been on a family plan at home with my mum but got kick out some how when I have tried to rejoin when she sent me a new link it tells me I can as I have been in to other plans, I'm not aware of the other 2 and dont know how to resolve this??
Buenas NochesMi duda es la siguiente, acabo de dar de alta mi cuenta a premium familiar, soy el administrador y la duda es si los miembros que invite podran ver o tener contacto con los demas miembros del plan familiar? Osea sabran quienes son los mi...