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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 176170 Views
  • 32 replies
  • 9 likes
  • 176170 Views
  • 32 replies
  • 9 likes

Solved!! Akredite okul

Merhabalar, okulum akredite okullar listesinde Yok ve bundan dolayı öğrenci indirimi hakkından yararlanamıyorum. Akredite okullar neye göre ekleniyor?

  • Casual Listener
  • Merhabalar, okulum akredite okullar listesinde Yok ve bundan dolayı öğrenci indirimi hakkından yararlanamıyorum. Akredite okullar neye göre ekleniyor?
  • MattSuda
  • Spotify Star
  • 2786 Views
  • 3 replies
  • 0 likes
  • 2786 Views
  • 3 replies
  • 0 likes

I'm out of my family list!

Hi, good afternoon! I'm very sorry to bother. My name is Bruna, I'm from Brazil, and I've been using my Spotify Premium for Family for quite a long time with no trouble. However, early this week, my account stopped being premium and I'm no longer abl...

  • Visitor
  • Hi, good afternoon! I'm very sorry to bother. My name is Bruna, I'm from Brazil, and I've been using my Spotify Premium for Family for quite a long time with no trouble. However, early this week, m...
  • CryticalAce
  • Rising Star 3
  • 274 Views
  • 3 replies
  • 0 likes
  • 274 Views
  • 3 replies
  • 0 likes

Problemas con mi cuenta familiar

Buenas tardes!Hace poco ocurrió una actualización de los servicios de Spotify, lo que hizo que mis dos familiares que tenían cuenta dentro de mi plan familiar se quedaran sin cuenta premium: Si bien a uno de ellos pude enviarle invitación y logró act...

  • Casual Listener
  • Buenas tardes! Hace poco ocurrió una actualización de los servicios de Spotify, lo que hizo que mis dos familiares que tenían cuenta dentro de mi plan familiar se quedaran sin cuenta premium: Si bie...
  • migvergara
  • Newbie
  • 366 Views
  • 3 replies
  • 2 likes
  • 366 Views
  • 3 replies
  • 2 likes

Solved!! Problema no Plano Premium Familiar

Sou assinante do plano Premium Familiar rh********@hotmail.com cep *****-*** e do nada o membro adicional parou de usufruir da minha assinatura. Sim o mesmo reside na mesma residência, é minha esposa fe**********@hotmail.com cep ******-***, e sempre ...

  • Newbie
  • Sou assinante do plano Premium Familiar rh********@hotmail.com cep *****-*** e do nada o membro adicional parou de usufruir da minha assinatura. Sim o mesmo reside na mesma residência, é minha esposa...
  • Bittencourt
  • Spotify Star
  • 4612 Views
  • 16 replies
  • 0 likes
  • 4612 Views
  • 16 replies
  • 0 likes

Superuser Contribution Moved to a country where Spotify doesn't operate

I signed up to Spotify via my UK iTunes account. But I've been living in a country where Spotiy isn't officially available (Israel) for the past four years. This was fine for me, as i could use my Premium account without any trouble. But now I try to...

  • Newbie
  • ...remium account without any trouble. But now I try to add my wife on the family program, it won't let her use it, as it thinks we're living in different countries. I tried to change my country, but as S...
  • Leonardo
  • Roadie
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Connect] premium link setup issue

Hi all,My family wanna to join my premium group, but can't join in that.that is always need login and type address and login and.....what's wrong with this??could you kindly help to fix this issue, thanks.

  • Newbie
  • Hi all, My family wanna to join my premium group, but can't join in that. that is always need login and type address and login and..... what's wrong with this?? could you kindly help to fix t...
  • Leonardo
  • Roadie
  • 423 Views
  • 1 replies
  • 0 likes
  • Connect
  • 423 Views
  • 1 replies
  • 0 likes

Superuser Contribution Uno de mis familiares fue retirado de mi plan

A uno de mis familiares lo retiraron de mi plan, al intentar registrarse nuevamente dice que los datos no coinciden

  • Visitor
  • A uno de mis familiares lo retiraron de mi plan, al intentar registrarse nuevamente dice que los datos no coinciden
  • Leonardo
  • Roadie
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adress

I have a premium account and im trying to add my brothers but it keeping showing that is not the same adress. How can I solve this if is the same adress? Is there any place that i can see exactly the same adress that i put in?

  • Newbie
  • I have a premium account and im trying to add my brothers but it keeping showing that is not the same adress. How can I solve this if is the same adress? Is there any place that i can see exactly the...
  • ZullyB
  • Roadie
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

Family account

I'm not able to add members to the family account.I get directed to the regular spotify login. I never get any button sayin "acceptera inbjudan" or "lös in" Rgds,Niklas

  • Newbie
  • I'm not able to add members to the family account. I get directed to the regular spotify login. I never get any button sayin "acceptera inbjudan" or "lös in"   Rgds, Niklas
  • Tom
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Solved!! Cancelled subscription didn't go through?

Hey!I subscribed to family account, but couldn't add my daughter since she had a private subscription. So I cancelled her subscription, so I could add her to the family account. But now I noticed that I have been paying for her and family account sin...

  • Casual Listener
  • Hey! I subscribed to family account, but couldn't add my daughter since she had a private subscription. So I cancelled her subscription, so I could add her to the family account. But now I noticed t...
  • Tom
  • Community Legend
  • 450 Views
  • 3 replies
  • 0 likes
  • 450 Views
  • 3 replies
  • 0 likes

No puedo agregar gente a mi plan familiar

No puedo agregar a mis familiares a mi plan ya que aparece que no se puede comprobar mi dirección y tampoco puedo editarla ni saber cual es mi dirección registrada ya que mi cuenta está asociada a FB y no me da la opción de editar.Ya probé con darme ...

  • Newbie
  • No puedo agregar a mis familiares a mi plan ya que aparece que no se puede comprobar mi dirección y tampoco puedo editarla ni saber cual es mi dirección registrada ya que mi cuenta está asociada a FB...
  • MattSuda
  • Spotify Star
  • 875 Views
  • 1 replies
  • 0 likes
  • 875 Views
  • 1 replies
  • 0 likes

Problemas com plano familiar

Parou de funcionar para outros membros. Pagamento em dia, claro. Cancelando em breve, caso a solução do problema não ocorra. Cleuber

  • Newbie
  • Parou de funcionar para outros membros. Pagamento em dia, claro. Cancelando em breve, caso a solução do problema não ocorra.   Cleuber
  • Bittencourt
  • Spotify Star
  • 1547 Views
  • 1 replies
  • 1 likes
  • 1547 Views
  • 1 replies
  • 1 likes

spotify premium

Spotify wont let me upgrade to a premium account? Everytime i enter my card info it says "oops there was a problem"

  • Newbie
  • Spotify wont let me upgrade to a premium account? Everytime i enter my card info it says "oops there was a problem"
  • MattSuda
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Family subscription

I've recently subscribed for premium family membership and copied the links to those invited, I then sent the links via WhatsApp, however, these links aren't working and it's saying we are already members and can't join the family subscription and th...

  • Newbie
  • I've recently subscribed for premium family membership and copied the links to those invited, I then sent the links via WhatsApp, however, these links aren't working and it's saying we are already m...
  • MattSuda
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Plano familiar

Fiz a conta premium que paga os R$199.00 de uma vez por um ano numa conta familiar com mais cinco membros. Hoje, um mês depois descubro que os 5 estão desde hoje com conta free e só a minha como premium. E no site do spotify não consta o plano femili...

  • Newbie
  • Fiz a conta premium que paga os R$199.00 de uma vez por um ano numa conta familiar com mais cinco  membros. Hoje, um mês depois descubro que os 5 estão desde hoje com conta free e só a minha com...
  • MattSuda
  • Spotify Star
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Problemas com o Plano Familiar

Boa tarde, estou tendo problemas ao tentar adicionar meu filho a meu plano familiar aparece a seguinte mensagem:Você não pode participar deste Plano Premium Familiar.Não foi possivel confirmar que você mora no mesmo endereço do titular da conta princ...

  • Newbie
  • Boa tarde, estou tendo problemas ao tentar adicionar meu filho a meu plano familiar aparece a seguinte mensagem: Você não pode participar deste Plano Premium Familiar. Não foi possivel confirmar qu...
  • Bittencourt
  • Spotify Star
  • 820 Views
  • 1 replies
  • 0 likes
  • 820 Views
  • 1 replies
  • 0 likes

conta familiar nao loga

todas minhas contas familiares foram excluidas e nao consigo logar mais, o que faço?

  • Casual Listener
  • todas minhas contas familiares foram excluidas e nao consigo logar mais, o que faço?  
  • Bittencourt
  • Spotify Star
  • 337 Views
  • 1 replies
  • 0 likes
  • Account
  • 337 Views
  • 1 replies
  • 0 likes

Family joining problem

Spotify won't let my husband join family premium with the link I sent him, it says can't join coz not in same country, however we live at the same address & my sons were able to join no problem with their link..help

  • Newbie
  • Spotify won't let my husband join family premium with the link I sent him, it says can't join coz not in same country, however we live at the same address & my sons were able to join no problem w...
  • Bittencourt
  • Spotify Star
  • 347 Views
  • 3 replies
  • 0 likes
  • 347 Views
  • 3 replies
  • 0 likes

why us outsider cant enjoy spotify?

why us outsider cant enjoy spotify?

  • Casual Listener
  • why us outsider cant enjoy spotify?
  • Bittencourt
  • Spotify Star
  • 326 Views
  • 3 replies
  • 0 likes
  • 326 Views
  • 3 replies
  • 0 likes