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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 155390 Views
  • 32 replies
  • 9 likes
  • 155390 Views
  • 32 replies
  • 9 likes

How to cancel a Family subscription

Hello, few minutes ago, I tried to subscribe a family plan and after realizing that despite I live at the same address of my sister and brother, using a payment located in another country, I cannot subscribe this plan, I'd like to cancel it. By that,...

  • Newbie
  • Hello,   few minutes ago, I tried to subscribe a family plan and after realizing that despite I live at the same address of my sister and brother, using a payment located in another country, I...
  • Jacob
  • Community Legend
  • 694 Views
  • 1 replies
  • 0 likes
  • 694 Views
  • 1 replies
  • 0 likes

Solved!! Spotify premium to family edition

I recently upgraded my Spotify premium to family edition and I didn't "unsubscribe" to the regular version before! Do I have to pay for both Spotify premium 99kr and 149kr?

  • Newbie
  • I recently upgraded my Spotify premium to family edition and I didn't "unsubscribe" to the regular version before! Do I have to pay for both Spotify premium 99kr and 149kr?
  • Jacob
  • Community Legend
  • 848 Views
  • 1 replies
  • 0 likes
  • 848 Views
  • 1 replies
  • 0 likes

Solved!! family premium

Hi, I would just like confirmation that the sub accounts on family premium can't access the main account holders bank details. Are these details secure from my children. Thanks

  • Newbie
  • Hi, I would just like confirmation that the sub accounts on family premium can't access the main account holders bank details. Are these details secure from my children.     Thanks 
  • Jacob
  • Community Legend
  • 905 Views
  • 1 replies
  • 0 likes
  • 905 Views
  • 1 replies
  • 0 likes

Upgrade to family

I have recently upgraded and sent an invite to my daughter but it says sorry you are already a member of this or another family plan!!! Then says click to switch accounts. Is this where she enters my login details? If so it won't accept her!!

  • Newbie
  • I have recently upgraded and sent an invite to my daughter but it says sorry you are already a member of this or another family plan!!! Then says click to switch accounts. Is this where she enters m...
  • Maxim
  • Spotify Star
  • 657 Views
  • 1 replies
  • 0 likes
  • 657 Views
  • 1 replies
  • 0 likes

Plan Familia - Cuenta eliminadas sin autorizacion

Que talSoy el titular de un plan familiar y 2 miembros de mi familia se quedaron si el servicio hace 2 dias y yo nunca los quite de la cuenta, por que paso esto?Ahora les envio de nuevo las invitaciones y sorpresa que les pasa lo mismo que a todos en...

  • Visitor
  • Que tal Soy el titular de un plan familiar y 2 miembros de mi familia se quedaron si el servicio hace 2 dias y yo nunca los quite de la cuenta, por que paso esto? Ahora les envio de nuevo las invit...
  • OviiiOne
  • Community Legend
  • 746 Views
  • 1 replies
  • 0 likes
  • 746 Views
  • 1 replies
  • 0 likes

Changing to Family Plan

I want to subscibe the family plan for my family, but I had accidentally subscribed to the normal plan. I changed it and subscribed to the family plan immediately. Will the normal plan be charged? or the family plan's fee will override the price for ...

  • Newbie
  • I want to subscibe the family plan for my family, but I had accidentally subscribed to the normal plan. I changed it and subscribed to the family plan immediately. Will the normal plan be charged? o...
  • Maxim
  • Spotify Star
  • 726 Views
  • 1 replies
  • 0 likes
  • 726 Views
  • 1 replies
  • 0 likes

Plan familiar

Le envié el link a un conocido mío para que se suscribiera en el plan familiar y todo iba bien hasta que de repente sacan a mí conocido del plan y le envié los links pero no lo dejan suscribirse otra vez

  • Newbie
  • Le envié el link a un conocido mío para que se suscribiera en el plan familiar y todo iba bien hasta que de repente sacan a mí conocido del plan y le envié los links pero no lo dejan suscribirse otra...
  • OviiiOne
  • Community Legend
  • 728 Views
  • 1 replies
  • 0 likes
  • 728 Views
  • 1 replies
  • 0 likes

Spotify thinks I'm in wrong country. Cannot join family plan.

I downloaded the Spotify app while travelling in the UK. Back in Canada now and I'm trying to join a family plan which my wife just started on her account (paid for with my credit card). Even though I tried creating a new account it still won't let m...

  • Casual Listener
  • I downloaded the Spotify app while travelling in the UK. Back in Canada now and I'm trying to join a family plan which my wife just started on her account (paid for with my credit card). Even t...
  • Landracepres
  • Casual Listener
  • 2404 Views
  • 2 replies
  • 0 likes
  • 2404 Views
  • 2 replies
  • 0 likes

Wont let me change location and cannot setup family account now

Im set to Australia. I click on change to New Zealand and put in my local credit card, click save but still says im in an Australian account. Need to setup family premium in NZ but cannot until my location changes. Help!!!

  • Newbie
  • Im set to Australia. I click on change to New Zealand and put in my local credit card, click save but still says im in an Australian account. Need to setup family premium in NZ but cannot until my l...
  • Maxim
  • Spotify Star
  • 952 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 952 Views
  • 1 replies
  • 0 likes

Solved!! Premium to Premium for family PAYMENT

Hello everyone! My name's Alessia, I'm Italian! I have a question... so, I'm already a premium user but I'd like to upgrade to Family so that my dad can listen to the music he wants to easily. The thing is: my account renewal is on the 12 of each mon...

  • Newbie
  • Hello everyone! My name's Alessia, I'm Italian! I have a question... so, I'm already a premium user but I'd like to upgrade to Family so that my dad can listen to the music he wants to easily. The t...
  • Maxim
  • Spotify Star
  • 1607 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 1607 Views
  • 1 replies
  • 0 likes

Plan familiar

Una pregunta. ¿Cuando van a resolver el problema que tiene el plan familiar ? Ningún familiar puede utilizar el servicio.

  • Newbie
  • Una pregunta. ¿Cuando van a resolver el problema que tiene el plan familiar ? Ningún familiar puede utilizar el servicio.
  • OviiiOne
  • Community Legend
  • 961 Views
  • 1 replies
  • 0 likes
  • 961 Views
  • 1 replies
  • 0 likes

Spotify Family Premium issue.

Hi, I subscribed to the family premium on late march. On the next renewal date, which is on the end of April, it automatically removes all of the 5 users. Now my families are asking me why is their spotify becomes Free. Anyone knows why is this happe...

  • Newbie
  • Hi, I subscribed to the family premium on late march. On the next renewal date, which is on the end of April, it automatically removes all of the 5 users. Now my families are asking me why is their s...
  • OviiiOne
  • Community Legend
  • 1047 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 1047 Views
  • 1 replies
  • 0 likes

De familiar a premium por mal cobro

Me cancelaron mi cuenta de Spotify familiar por falta de pago pero al volverla a pagar con otra tarjeta de crédito me cobraron la membresía premium y no es lo que necesito como puedo pagar la diferencia y que me pongan la que siempre he tenido????

  • Newbie
  • Me cancelaron mi cuenta de Spotify familiar por falta de pago pero al volverla a pagar con otra tarjeta de crédito me cobraron la membresía premium y no es lo que necesito como puedo pagar la diferen...
  • OviiiOne
  • Community Legend
  • 910 Views
  • 1 replies
  • 0 likes
  • Account
  • 910 Views
  • 1 replies
  • 0 likes

Facebook Deactivation & Family account

Hi, I am on a premium family account and I created my Spotify account with Facebook. I am no longer using Facebook and I would like to keep Spotify. What should I do?

  • Newbie
  • Hi, I am on a premium family account and I created my Spotify account with Facebook. I am no longer using Facebook and I would like to keep Spotify. What should I do?
  • Maxim
  • Spotify Star
  • 1022 Views
  • 1 replies
  • 0 likes
  • 1022 Views
  • 1 replies
  • 0 likes

Subscriptions

Hi, I just made my family and I an account to share between us, but when I invite them, they try to accept the invitation but when they try to log in it says that maybe they are already in this family account or in another family account but they are...

  • Newbie
  • Hi, I just made my family and I an account to share between us, but when I invite them, they try to accept the invitation but when they try to log in it says that maybe they are already in this family...
  • Maxim
  • Spotify Star
  • 1100 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 1100 Views
  • 1 replies
  • 0 likes

Spotify familia

Recientemente tuve un problema Spotify saco a todos los miembros de mi familia que porque no se pudo comprobar su domicilio cuando todos tenemos el mismo ahora que los intento meter de nuevo no se puede que hago??

  • Newbie
  • Recientemente tuve un problema Spotify saco a todos los miembros de mi familia que porque no se pudo comprobar su domicilio cuando todos tenemos el mismo ahora que los intento meter de nuevo no se pu...
  • oparra11
  • Newbie
  • 1650 Views
  • 4 replies
  • 0 likes
  • Premium
  • 1650 Views
  • 4 replies
  • 0 likes

Solved!! plan familiar

no puedo vincular a mis familiares en el plan premium ya que me sale que no se pudo confirmar la residencia, todos ya estaban vinculados pero de pronto los desvincularon y ya no puedo volver a ponerlos

  • Newbie
  • no puedo vincular a mis familiares en el plan premium ya que me sale que no se pudo confirmar la residencia, todos ya estaban vinculados pero de pronto los desvincularon y ya no puedo volver a ponerl...
  • olmedop
  • Casual Listener
  • 1544 Views
  • 2 replies
  • 0 likes
  • 1544 Views
  • 2 replies
  • 0 likes

Living abroad + Family Plan

Hello, I'm currently living abroad and my family has a Family Plan paid in Mexico and I used to be using it, but now Spotify kinda "kicked me out" and states I can't use it cause there's no proof I live in the same address as my family. You know if I...

  • Casual Listener
  • Hello,   I'm currently living abroad and my family has a Family Plan paid in Mexico and I used to be using it, but now Spotify kinda "kicked me out" and states I can't use it cause there's n...
  • Maxim
  • Spotify Star
  • 1028 Views
  • 1 replies
  • 0 likes
  • 1028 Views
  • 1 replies
  • 0 likes

Can´t join Spotify Family

Dear team,I joined Spotify family and everything went ok. However, after almost one month I was kicked out of it and when I tried to re-join, I had to fill in my name, adress e.g. I put the same address as the owner of the family but system wrote me ...

  • Casual Listener
  • Dear team, I joined Spotify family and everything went ok. However, after almost one month I was kicked out of it and when I tried to re-join, I had to fill in my name, adress e.g. I put the same a...
  • OviiiOne
  • Community Legend
  • 1336 Views
  • 4 replies
  • 0 likes
  • 1336 Views
  • 4 replies
  • 0 likes

Solved!! Plan Familiar

Quiero entrar al plan familiar que paga mi padre, pero al ingresar el código de invitación y los datos para la dirección y el código postal me marca el error de que no es el mismo domicilio, cuando se ingresó exactamente igual en los demás miembros d...

  • Visitor
  • Quiero entrar al plan familiar que paga mi padre, pero al ingresar el código de invitación y los datos para la dirección y el código postal me marca el error de que no es el mismo domicilio, cuando s...
  • xRUBENCHOx
  • Casual Listener
  • 1632 Views
  • 3 replies
  • 0 likes
  • 1632 Views
  • 3 replies
  • 0 likes