Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
My girlfriend and I are apart a lot traveling for work. We'd like to share one account so we don't have to add music separately. We like to see what each other has. But we need to be able to play simultaneiously on separate mobile devices. We we don'...
I have 4 separate accounts under family. When I am listening at times, the song changes to my wife or my son's playlist and assumes I want to hear the song on their device. Weird. Hard to stop it. I thought everything was separate but the playlists s...
Tengo un gran problema con el tema del plan familiar al momento de invitar.Yo me cree mi cuenta de Spotify registrandome con facebook, a la hora de suscribirme al plan familiar en ningun momento me pidieron ingresar una dirección o algo por el estilo...
Cada ves que termina mi mes premium el día del corte siempre cobran pero me elimina a mis familiares solo quedo yo por que?
I am trying to subscribe a family member, but it asks him for an adress. I have never entered an adress on spotify so I assumed it was my billing adress, but it says it is wrong. (I already tryed my work, home and old adress and nothing worked)Help!
Und zwar ist mein Problem das ich meinen Account von Spotify Premium auf Spotify Family umgestellt habe das am Anfang auch alles reibungslos funktionierte. Die Anbindung meiner Geschwister genauso wie der Bezahlvorgang über Klarna welcher bereits kom...
i created a familiar premium account, but i dont know where to put my address, i login with fb account
I signed my brother as a family member at some point his account has been deleted from my family premium and now he cant join because it says our addresses dont match can somebody help me ?
I'm thinking of getting family premium and im wondering if the saved and downaloaded music i have will still exist after i the family premium becuase ive got over 500 songs on my profile and i dont really want to lose them
I'm thinking of getting the family account. I have a son who is at college in another city, he currently has a student account. Would he qualify for the family plan? Even though he lives at college 80% of the time, our house is his permanent address ...
When my kids try to accept the invitation it says they already have premium for family and will only allow them to switch accounts
My boyfriend lives in Argentina and has a Familiar Premium acoount.I´m living in Brazil and I want to use one license of his familiar premium account. How can I do that? There´s no option to change my country.
Apesar de morarmos no mesmo endereço, eu e meu companheiro não estamos conseguindo compartilhar o plano familiar. Talvez a conta ainda esteja com o endereço antigo dele, mas ele também não encontra a opção de mudar endereço, aliás ele sequer consegue...
Sometime ago we have started our premium for family but we cannot remember which address/addresses we used to create the account:( would it be possible for you to help us get all our accounts in an order regarding all our Spotify accounts? Thank you
Todos os membros da minha conta premium foram deletados e automaticamente configurados para uma conta free.Preciso de respostas urgente!!
Estimados,después de muchos meses de cuenta familiar premium, me llega un mail diciendo "Vamos a verificar tu cuenta" para ver si vivía con el mismo titular (mi papá). al parecer marqué mal el código postal, el tema es que me cambiaron la cuenta a FR...
Tengo una suscripcion a plan familiar y hubo un problema en el ingreso de los domicilios de mi esposa e hijo.Todos vivimos en el mismo lugar pero por dejacion o un error no verificaron domicilios y ahora no puedo ingrsarlos como invitados.
Hi. On friday afternoon i was in a Family Plan. Ate night, I was kick out of that account and my sister can't put me back because the Spotify is saying that we don't live in the same neighbour. But I have already checked the CEP and it's the same.......
I have just upgraded from premium to a yearly Premium for family sunscription but it wont work. I have a reciept for the yearly payment, I have logged out and back in but the premiium for family still wont work. What do i need to do?
I've been trying to reconect my father's acount into our family plan, and even after confirming the address several times the issue continues. I really don't know how to proceed.