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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
79500 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
59011 Views
25 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195750 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29043 Views
44 replies
4 likes
Buenas tardes,Ayer me suscribí a premium para universitarios y enseguida se generó el cobro a mi tarjeta, aun así no me ha llegado el correo con la verificación y mi cuenta aún sigue siendo gratis.
Buenas tardes, Ayer me suscribí a premium para universitarios y enseguida se generó el cobro a mi tarjeta, aun así no me ha llegado el correo con la verificación y mi cuenta aún sigue siendo gratis.
Spotify Star
710 Views
2 replies
0 likes
Hi,I sended an invitation to my wife for family account and this message appaer when she logged on:Can't joined this family account because you are already on this account or on another family account.She had only the free account before i send the i...
Hi, I sended an invitation to my wife for family account and this message appaer when she logged on:Can't joined this family account because you are already on this account or on another family a...
Community Legend
1114 Views
21 replies
0 likes
alguien sabe un correo o un numero telefonico para contactarme con spotify directamente? Gracias!
alguien sabe un correo o un numero telefonico para contactarme con spotify directamente? Gracias!
Spotify Star
490 Views
1 replies
0 likes
He visto muchos comentarios respecto a este problema.Hace unos días un familiar me avisó que luego de estar utilizando la misma cuenta premium que le había compartido, lo habían sacado unilateralmente y que ahora contaba con cuenta básica. Por qué pa...
He visto muchos comentarios respecto a este problema. Hace unos días un familiar me avisó que luego de estar utilizando la misma cuenta premium que le había compartido, lo habían sacado unilateralme...
Newbie
4045 Views
13 replies
0 likes
Estoy dentro de un Plan Familiar Premium pero al renovarla en mi cuenta me equivoque de dirección y se invalidó, el problema es que ahora si me mandan solicitud y escribo los datos correctos ya no me deja unirme al Plan Familliar
Estoy dentro de un Plan Familiar Premium pero al renovarla en mi cuenta me equivoque de dirección y se invalidó, el problema es que ahora si me mandan solicitud y escribo los datos correctos ya no me...
Newbie
583 Views
3 replies
0 likes
Oi!Os membros do meu plano familiar sumiram! E eu não recebi nada me informando sobre o motivo. Alguém sabe como resolver?
Oi! Os membros do meu plano familiar sumiram! E eu não recebi nada me informando sobre o motivo. Alguém sabe como resolver?
Spotify Star
394 Views
1 replies
0 likes
All the members of my family plan were disconnected and I cant reconnect them since it says I can't prove the address. What should I do?
All the members of my family plan were disconnected and I cant reconnect them since it says I can't prove the address. What should I do?
Not applicable
726 Views
5 replies
0 likes
Dün öğrenci indirimi için kart bilgilerini girdim ve öğrenci bilgilerini gireceğimiz sayfaya geldim. Yurt kartımın fotoğrafını çekmek için sayfayı kapadım ve spotifyın karttan para çekmediğini düşünerek kart bilgilerimi en baştan girdim ancak hata ve...
Dün öğrenci indirimi için kart bilgilerini girdim ve öğrenci bilgilerini gireceğimiz sayfaya geldim. Yurt kartımın fotoğrafını çekmek için sayfayı kapadım ve spotifyın karttan para çekmediğini düşüne...
Newbie
39107 Views
122 replies
6 likes
When creating an account Spotify desided my country should be Norway. Why can't I change it to Sweden? Now I can't connect to our "Family account" since I'm not "living in the same country".
When creating an account Spotify desided my country should be Norway. Why can't I change it to Sweden? Now I can't connect to our "Family account" since I'm not "living in the same country".
Roadie
335 Views
3 replies
0 likes
Hello, I have almost one year with spotify premium and never requested my home address at begining, now this month all my famlily group where downgraded to free. Why??? They are sending our address and Spotify says that they can not verify address? H...
Hello, I have almost one year with spotify premium and never requested my home address at begining, now this month all my famlily group where downgraded to free. Why??? They are sending our ...
Spotify Star
812 Views
3 replies
0 likes
How can I check what address I put down for Spotify Family, because when I try add other accounts that live in the same address it says it can't verify. I want to get this done asap, because it's just an inconvenience.
How can I check what address I put down for Spotify Family, because when I try add other accounts that live in the same address it says it can't verify. I want to get this done asap, because it's j...
Community Legend
960 Views
3 replies
0 likes
Hey,if I want to change from spotify premium to family, do I just book the new account (family) and it will automatically delete the old profile or do I have to do that manually in advance?Thank you for your advice!Lisa
Hey, if I want to change from spotify premium to family, do I just book the new account (family) and it will automatically delete the old profile or do I have to do that manually in advance? T...
Community Legend
308 Views
1 replies
0 likes
Tengo el plan familiar y vivo con todos los integrantes de mi familia con premium, resulta que me llega un mail que dice que verifique mi codigo postal, lo hago y me dicen q no pueden verificarme, me quitan premium y aqui estoyalguien puede ayudarme?...
Tengo el plan familiar y vivo con todos los integrantes de mi familia con premium, resulta que me llega un mail que dice que verifique mi codigo postal, lo hago y me dicen q no pueden verificarme, me...
Spotify Legend
609 Views
2 replies
0 likes
Adquiri el plan familiar, al momento de invitar a mis familiares me preguntan peor la direccion del plan. ¿Como puedo ver la direccion de plan familiar que tengo?
Adquiri el plan familiar, al momento de invitar a mis familiares me preguntan peor la direccion del plan. ¿Como puedo ver la direccion de plan familiar que tengo?
Casual Listener
473 Views
6 replies
0 likes
no puedo validar cuenta plan familiar por la no tener la misma dirección que cuenta principal y usando el mismo codigo postal con la cual se creo la cuenta principal.
no puedo validar cuenta plan familiar por la no tener la misma dirección que cuenta principal y usando el mismo codigo postal con la cual se creo la cuenta principal.
Regular
494 Views
2 replies
0 likes
Cuando estara disponible la opcion para Plan Familiar Premium Anual, es molesto estar pagando mes por mes.
Cuando estara disponible la opcion para Plan Familiar Premium Anual, es molesto estar pagando mes por mes.
Spotify Star
2054 Views
1 replies
0 likes
Sehr geehrtes Spotify-Team,ich verwende seit geraumer Zeit Spotify über Facebook und war immer recht zufrieden.Als wir nun Spotify-Premium eingerichtet haben, kam es allerdings zu Komplikationen.Die Einladenachricht kam zwar an und ich konnte Spotify...
...omplikationen. Die Einladenachricht kam zwar an und ich konnte Spotify Family ca. 2 Wochen lang benutzen. Doch dann wurde ich aus dem Spotify Family-Paket automatisch aussortiert. Anscheinend haben alle eine V...
Newbie
8595 Views
3 replies
1 likes
Estou desgostoso com o serviço da spotify. Contratei o plano família, pago em dia e vocês removeram todos os membros da minha família, inclusive minha esposa Annekal****@*****.com, minha irmã luciana****@*******.com e minha filha beatrizc****@*****.c...
Estou desgostoso com o serviço da spotify. Contratei o plano família, pago em dia e vocês removeram todos os membros da minha família, inclusive minha esposa Annekal****@*****.com, minha irmã luciana...
278 Views
0 replies
0 likes
But what if the 'home adress' is the company adress? The adress where the 'family' spends its time 40hrs a week..
But what if the 'home adress' is the company adress? The adress where the 'family' spends its time 40hrs a week..
Casual Listener
1338 Views
5 replies
0 likes
Hello!Thank you to read my message!I use facebook account is : ************@Gmail.comI dont get e-mail receipt, because sheerID is check my school, and I think thats why not changed may spotfy to premium, but I got sms from my bank.I attached this me...
Hello! Thank you to read my message! I use facebook account is : ************@Gmail.com I dont get e-mail receipt, because sheerID is check my school, and I think thats why not changed m...
Spotify Star
552 Views
2 replies
0 likes
