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Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 172062 Views
  • 32 replies
  • 9 likes
  • 172062 Views
  • 32 replies
  • 9 likes

Superuser Contribution PLAN FAMILIAR

Estoy pagando el plan familiar y no permite que mis familiares validen la dirección por lo tanto no los deja activar su cuenta. Ya intentamos de mil maneras y no se puede. Es DESESPERANTE, PESIMO SERVICIO.

  • Casual Listener
  • Estoy pagando el plan familiar y no permite que mis familiares validen la dirección por lo tanto no los deja activar su cuenta. Ya intentamos de mil maneras y no se puede. Es DESESPERANTE, PESIMO SER...
  • pedrohrdz
  • Casual Listener
  • 524 Views
  • 2 replies
  • 0 likes
  • 524 Views
  • 2 replies
  • 0 likes

Solved!! Dúvida sobre membros do plano Familiar

Comecei o plano familiar e gostaria de saber se posso adicionar os meus primos, que moram na casa vizinha a minha.

  • Newbie
  • Comecei o plano familiar e gostaria de saber se posso adicionar os meus primos, que moram na casa vizinha a minha.
  • Bittencourt
  • Spotify Star
  • 673 Views
  • 1 replies
  • 0 likes
  • 673 Views
  • 1 replies
  • 0 likes

Cobrança dupla no cartão

Eu tinha um plano premium e fiz um upgrade pra o plano familiar. Porém, estou recebendo duas cobranças no meu cartão de crédito. O que faço?

  • Newbie
  • Eu tinha um plano premium e fiz um upgrade pra o plano familiar. Porém, estou recebendo duas cobranças no meu cartão de crédito. O que faço?
  • Bittencourt
  • Spotify Star
  • 482 Views
  • 1 replies
  • 0 likes
  • 482 Views
  • 1 replies
  • 0 likes

Solved!! Account change and charges

Hey guys, I've joined my brother's family account. My membership type seems as family account on my account details. So should I do anything more to prevent extra payment of my previous premium account or they've all been changed automatically? I cou...

  • Regular
  • Hey guys,   I've joined my brother's family account. My membership type seems as family account on my account details. So should I do anything more to prevent extra payment of my previous p...
  • Maxim
  • Spotify Star
  • 966 Views
  • 7 replies
  • 0 likes
  • 966 Views
  • 7 replies
  • 0 likes

Separate Accounts - Famikly Plan - Forced logout

I have a family plan. My wife and I have separate accounts and have verified that her profile is logged in at home and mine on my device away. Spotify will not allow us to listen to our own accounts at the same time. There seems to be a glitch somewh...

  • Newbie
  • I have a family plan. My wife and I have separate accounts and have verified that her profile is logged in at home and mine on my device away. Spotify will not allow us to listen to our own a...
  • MattSuda
  • Spotify Star
  • 541 Views
  • 1 replies
  • 0 likes
  • 541 Views
  • 1 replies
  • 0 likes

Unable to join Premium for Family

Unable to redeem this code. Please make sure you entered it correctly. This is the message I get, when I try to join Premium for Family. I have copy/pasted the code, when I have checked the I'm not a robot, and have chosen the right pictures, nothing...

  • Newbie
  • Unable to redeem this code. Please make sure you entered it correctly. This is the message I get, when I try to join Premium for Family. I have copy/pasted the code, when I have checked the I'm not a...
  • MattSuda
  • Spotify Star
  • 492 Views
  • 1 replies
  • 0 likes
  • 492 Views
  • 1 replies
  • 0 likes

Superuser Contribution no me deja agregar personas a mi cuanta familiar

Hola que tal el dia de hoy saco a todos los de mi cuenta familiar lo agrego y no me deja espero me pueda ayudar ya que no quiero cancelar la suscripcion a parte e que ya se hizo el cargo Gracias.

  • Casual Listener
  • Hola que tal el dia de hoy saco a todos los de mi cuenta familiar lo agrego y no me  deja espero me pueda ayudar ya que no quiero cancelar la suscripcion a parte e que ya se hizo el cargo  ...
  • Maria_B
  • Moderator
  • 5321 Views
  • 1 replies
  • 0 likes
  • 5321 Views
  • 1 replies
  • 0 likes

child away at school

So I want to purchase for myself and my child who goes to university, do I need to do two separate accounts:?

  • Newbie
  • So I want to purchase for myself and my child who goes to university, do I need to do two separate accounts:?
  • MattSuda
  • Spotify Star
  • 560 Views
  • 1 replies
  • 0 likes
  • 560 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: My family was kiked out with any reason of the plan and now they can`t join again

I have the same problem, I have 4 other members in my family and they all just got removed? Why did this happen?

  • Newbie
  • I have the same problem, I have 4 other members in my family and they all just got removed? Why did this happen? 
  • Maria_B
  • Moderator
  • 521 Views
  • 1 replies
  • 1 likes
  • 521 Views
  • 1 replies
  • 1 likes

Plan Familiar

Envie una invitación a un familiar y no deja activar la cuenta porque dice que no pueden confirmar que la dirección sea la misma, ayuda porfavor.

  • Newbie
  • Envie una invitación a un familiar y no deja activar la cuenta porque dice que no pueden confirmar que la dirección sea la misma, ayuda porfavor.
  • musicfan137
  • Newbie
  • 514 Views
  • 1 replies
  • 0 likes
  • 514 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switching payment methods

I have been a premium spotify users for almost 2 years now. Family got a spotify family plan recently and I am wanting to switch off my premium plan and my credit card monthly charges to this family plan option under my phone bill. How should I go ab...

  • Casual Listener
  • I have been a premium spotify users for almost 2 years now. Family got a spotify family plan recently and I am wanting to switch off my premium plan and my credit card monthly charges to this family...
  • cmereg
  • Casual Listener
  • 661 Views
  • 2 replies
  • 0 likes
  • 661 Views
  • 2 replies
  • 0 likes

Superuser Contribution Regresar a cuenta familiar / problemas al verificar domicilio

Hace meses formaba parte del plan familiar que adquirí con mis hermanos sin ningún problema y desconozco porque mi cuenta pasó a ser gratuita, es por eso que he estado intentando reincorporarme al plan sin tener éxito.Para ello me han enviado ya vari...

  • Visitor
  • Hace meses formaba parte del plan familiar que adquirí con mis hermanos sin ningún problema y desconozco porque mi cuenta pasó a ser gratuita, es por eso que he estado intentando reincorporarme al pl...
  • Maria_B
  • Moderator
  • 1891 Views
  • 1 replies
  • 0 likes
  • 1891 Views
  • 1 replies
  • 0 likes

Superuser Contribution no me deja añadirme a mi mismo porque dice que no puede asegurar que vivo en la misa casa

no me deja ingresar un perfil nuevo porque dice que no puede asegurar que vivo en la misma casa que el titular de la cuenta que es mi esposa y me quiero añadir a mi propio plan familiar..... que hago ? te odio spotify

  • Newbie
  • no me deja ingresar un perfil nuevo porque dice que no puede asegurar que vivo en la misma casa que el titular de la cuenta que es mi esposa y me quiero añadir a mi propio plan familiar..... que hago...
  • Maria_B
  • Moderator
  • 547 Views
  • 1 replies
  • 0 likes
  • 547 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo vincular la cuenta de mi esposa al plan familiar

Tengo una suscripción familiar, con mis otros tres familiares no tuvimos inconveniente al momento de vincular, sin embargo a mi esposa no le permite vincularse al plan debido a que según "spotyfy" no estan seguros de que viva en mi domicilio, una ver...

  • Newbie
  • Tengo una suscripción familiar, con mis otros tres familiares no tuvimos inconveniente al momento de vincular, sin embargo a mi esposa no le permite vincularse al plan debido a que según "spotyfy" no...
  • Maria_B
  • Moderator
  • 1295 Views
  • 1 replies
  • 0 likes
  • 1295 Views
  • 1 replies
  • 0 likes

Family plan keeps banning out my family members

My wife and mother keeps getting banned from family plan even thou we live in the same house.What should I do

  • Casual Listener
  • My wife and mother keeps getting banned from family plan even thou we live in the same house. What should I do
  • brunomc55
  • Casual Listener
  • 1257 Views
  • 2 replies
  • 1 likes
  • 1257 Views
  • 2 replies
  • 1 likes

Family replaced

If family member is replaced and then put back on subscription afterwards, will they have to re-enter all their playlists..

  • Newbie
  • If family member is replaced and then put back on subscription afterwards, will they have to re-enter all their playlists..
  • Maxim
  • Spotify Star
  • 506 Views
  • 1 replies
  • 0 likes
  • 506 Views
  • 1 replies
  • 0 likes

Solved!! Family Plan price jump

One sunny day I was on the site for the Spotify Family subscription and saw the wonderful price of 10.99€ - I couldn't resist! Immediately I wanted to subscribe to the Plan - but! I discovered I had been f*cked with, big time: Just before I pressed "...

  • Casual Listener
  • One sunny day I was on the site for the Spotify Family subscription and saw the wonderful price of 10.99€ - I couldn't resist! Immediately I wanted to subscribe to the Plan - but! I discovered I h...
  • milknbrownies
  • Casual Listener
  • 1648 Views
  • 2 replies
  • 0 likes
  • ab-testing
    plan
    screw
    Subscription
  • 1648 Views
  • 2 replies
  • 0 likes

Family premium not working

Hello , I signed up to family premium a few months back but i keep getting kicked off when my daugthter is playing via Sonos. Is there a fix? I thought we caould all be listening to Spotify at the same time with different songs.

  • Newbie
  • Hello ,   I signed up to family premium a few months back but i keep getting kicked off when my daugthter is playing via Sonos. Is there a fix? I thought we caould all be listening to S...
  • MattSuda
  • Spotify Star
  • 1267 Views
  • 1 replies
  • 0 likes
  • 1267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Preguntas sobre el Plan Familiar Premium

¡Hola miembros del Plan Familiar Premium! Hemos recopilado algunas de las preguntas más frecuentes y las hemos respondido a continuación. Nota: Si tenéis dudas sobre las invitaciones o la administración de la cuenta Plan Familiar Premium, solo debéis...

  • Spotify
  • Spotify
  • ¡Hola miembros del Plan Familiar Premium! Hemos recopilado algunas de las preguntas más frecuentes y las hemos respondido a continuación.   Nota: Si tenéis dudas sobre las invitaciones o la...
  • 90121 Views
  • 0 replies
  • 10 likes
  • 90121 Views
  • 0 replies
  • 10 likes

Superuser Contribution Problemas con la dirección

Tengo mi cuenta Spotify y la volví familiar para mi prima y yo que vivimos en el mismo domicilio y quiero agregar dos personas más pero no pueden acceder a la cuenta con mi domicilio ( que empezaron a vivir aquí también ) podrían ayudarme

  • Newbie
  • Tengo mi cuenta Spotify y la volví familiar para mi prima y yo que vivimos en el mismo domicilio y quiero agregar dos personas más pero no pueden acceder a la cuenta con mi domicilio ( que empezaron ...
  • carlosnow88
  • Newbie
  • 1449 Views
  • 2 replies
  • 0 likes
  • 1449 Views
  • 2 replies
  • 0 likes