Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Bonjour.Il arrive, fréquemment, que ma musique se mette sur pause lorsqu'un membre de ma famille fait jouer sa musique sur un autre appareil et vice-versa.Nous avons un compte familial et chacun à son propre compte, mais si mon père écoute Spotify su...
Hey,if I want to change from spotify premium to family, do I just book the new account (family) and it will automatically delete the old profile or do I have to do that manually in advance?Thank you for your advice!Lisa
Bei meiner Frau wird immer angezeigt das sie falsche Adresse angibt.
Estou desgostoso com o serviço da spotify. Contratei o plano família, pago em dia e vocês removeram todos os membros da minha família, inclusive minha esposa Annekal****@*****.com, minha irmã luciana****@*******.com e minha filha beatrizc****@*****.c...
I have a family plan. But today everyone got removed from my plan. I send them all a new invite but they were deny, stating that they they don't live in the same house. My husband is in Australia for work for a few weeks, so he has been using there. ...
Hi, I have just been kicked out from ym premium family account TWICE! The first time I was kicked out, I created a new account. It was working well for the first few months but today the same thing happened again! Can somebody please provide a soluti...
Duas contas foram excluídas do plano familiar. Ao reenviar o convite, é informado que o endereço é diferente apesar de ser o mesmo.Como solucionar?
Seguinte, tenho uma conta familia, e hoje recebi email de que se o pessoal aqui de casa não colocasse o endereço eles seriam excluidos da conta, então falei para eles entrarem e colocarem o endereço da nossa casa, porem eles colocam o endereço e da q...
Hey.I'm having a similar problem. My girlfriend and I are living in Norway, and we're both Portuguese. She just moved in recently so her phone number is still the Portuguese one. I don't know if that's what's stopping her from using the Spotify famil...
HiI started a premium family account.I inviter my family And their premium accounts works well, but when Finarly sat down And whent on Spotify (on the app) it still says that i have a free account, but on the webside it says that im premium, ( i made...
He tenido 4 meses funcionando mi cuenta de plan familiar y hoy ha expulsado a todos los invitados y al ingresar el domicilio dice que no coincide. Qué sucede ?
Hola,Me dieron de baja el servicio y no lo puedo renovar.Ya me intentaron dar una solución pero no hubo caso alguno, me comunique con un asesor de mi banco y tarjeta MasterCard. Me dijeron que la entidad emisora de la tarjeta (MasterCard) no opera má...
Im sending the invite for my sister, that she live with me and when she input the code area where we live the spotify block her to be invited in my family plan, HOW can i solve that?
my wife has spotify through an apple app. is there a way she can save her music playlists and start a free spotify account to join with my premium family plan? all i can find is that she needs to cancell her spotify through her apple app and set up s...
My girlfriend and I are apart a lot traveling for work. We'd like to share one account so we don't have to add music separately. We like to see what each other has. But we need to be able to play simultaneiously on separate mobile devices. We we don'...
I have 4 separate accounts under family. When I am listening at times, the song changes to my wife or my son's playlist and assumes I want to hear the song on their device. Weird. Hard to stop it. I thought everything was separate but the playlists s...
Tengo un gran problema con el tema del plan familiar al momento de invitar.Yo me cree mi cuenta de Spotify registrandome con facebook, a la hora de suscribirme al plan familiar en ningun momento me pidieron ingresar una dirección o algo por el estilo...
Cada ves que termina mi mes premium el día del corte siempre cobran pero me elimina a mis familiares solo quedo yo por que?
I am trying to subscribe a family member, but it asks him for an adress. I have never entered an adress on spotify so I assumed it was my billing adress, but it says it is wrong. (I already tryed my work, home and old adress and nothing worked)Help!
Und zwar ist mein Problem das ich meinen Account von Spotify Premium auf Spotify Family umgestellt habe das am Anfang auch alles reibungslos funktionierte. Die Anbindung meiner Geschwister genauso wie der Bezahlvorgang über Klarna welcher bereits kom...