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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82555 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Moderator
63217 Views
30 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
198588 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29962 Views
44 replies
4 likes
Dün öğrenci indirimi için kart bilgilerini girdim ve öğrenci bilgilerini gireceğimiz sayfaya geldim. Yurt kartımın fotoğrafını çekmek için sayfayı kapadım ve spotifyın karttan para çekmediğini düşünerek kart bilgilerimi en baştan girdim ancak hata ve...
Dün öğrenci indirimi için kart bilgilerini girdim ve öğrenci bilgilerini gireceğimiz sayfaya geldim. Yurt kartımın fotoğrafını çekmek için sayfayı kapadım ve spotifyın karttan para çekmediğini düşüne...
Newbie
39531 Views
122 replies
6 likes
When creating an account Spotify desided my country should be Norway. Why can't I change it to Sweden? Now I can't connect to our "Family account" since I'm not "living in the same country".
When creating an account Spotify desided my country should be Norway. Why can't I change it to Sweden? Now I can't connect to our "Family account" since I'm not "living in the same country".
Roadie
345 Views
3 replies
0 likes
Hello, I have almost one year with spotify premium and never requested my home address at begining, now this month all my famlily group where downgraded to free. Why??? They are sending our address and Spotify says that they can not verify address? H...
Hello, I have almost one year with spotify premium and never requested my home address at begining, now this month all my famlily group where downgraded to free. Why??? They are sending our ...
Spotify Star
815 Views
3 replies
0 likes
How can I check what address I put down for Spotify Family, because when I try add other accounts that live in the same address it says it can't verify. I want to get this done asap, because it's just an inconvenience.
How can I check what address I put down for Spotify Family, because when I try add other accounts that live in the same address it says it can't verify. I want to get this done asap, because it's j...
Community Legend
979 Views
3 replies
0 likes
Hey,if I want to change from spotify premium to family, do I just book the new account (family) and it will automatically delete the old profile or do I have to do that manually in advance?Thank you for your advice!Lisa
Hey, if I want to change from spotify premium to family, do I just book the new account (family) and it will automatically delete the old profile or do I have to do that manually in advance? T...
Community Legend
317 Views
1 replies
0 likes
Tengo el plan familiar y vivo con todos los integrantes de mi familia con premium, resulta que me llega un mail que dice que verifique mi codigo postal, lo hago y me dicen q no pueden verificarme, me quitan premium y aqui estoyalguien puede ayudarme?...
Tengo el plan familiar y vivo con todos los integrantes de mi familia con premium, resulta que me llega un mail que dice que verifique mi codigo postal, lo hago y me dicen q no pueden verificarme, me...
Spotify Legend
616 Views
2 replies
0 likes
Adquiri el plan familiar, al momento de invitar a mis familiares me preguntan peor la direccion del plan. ¿Como puedo ver la direccion de plan familiar que tengo?
Adquiri el plan familiar, al momento de invitar a mis familiares me preguntan peor la direccion del plan. ¿Como puedo ver la direccion de plan familiar que tengo?
Casual Listener
477 Views
6 replies
0 likes
no puedo validar cuenta plan familiar por la no tener la misma dirección que cuenta principal y usando el mismo codigo postal con la cual se creo la cuenta principal.
no puedo validar cuenta plan familiar por la no tener la misma dirección que cuenta principal y usando el mismo codigo postal con la cual se creo la cuenta principal.
Regular
506 Views
2 replies
0 likes
Cuando estara disponible la opcion para Plan Familiar Premium Anual, es molesto estar pagando mes por mes.
Cuando estara disponible la opcion para Plan Familiar Premium Anual, es molesto estar pagando mes por mes.
Spotify Star
2065 Views
1 replies
0 likes
Sehr geehrtes Spotify-Team,ich verwende seit geraumer Zeit Spotify über Facebook und war immer recht zufrieden.Als wir nun Spotify-Premium eingerichtet haben, kam es allerdings zu Komplikationen.Die Einladenachricht kam zwar an und ich konnte Spotify...
...omplikationen. Die Einladenachricht kam zwar an und ich konnte Spotify Family ca. 2 Wochen lang benutzen. Doch dann wurde ich aus dem Spotify Family-Paket automatisch aussortiert. Anscheinend haben alle eine V...
Newbie
8658 Views
3 replies
1 likes
Estou desgostoso com o serviço da spotify. Contratei o plano família, pago em dia e vocês removeram todos os membros da minha família, inclusive minha esposa Annekal****@*****.com, minha irmã luciana****@*******.com e minha filha beatrizc****@*****.c...
Estou desgostoso com o serviço da spotify. Contratei o plano família, pago em dia e vocês removeram todos os membros da minha família, inclusive minha esposa Annekal****@*****.com, minha irmã luciana...
283 Views
0 replies
0 likes
But what if the 'home adress' is the company adress? The adress where the 'family' spends its time 40hrs a week..
But what if the 'home adress' is the company adress? The adress where the 'family' spends its time 40hrs a week..
Casual Listener
1351 Views
5 replies
0 likes
Hello!Thank you to read my message!I use facebook account is : ************@Gmail.comI dont get e-mail receipt, because sheerID is check my school, and I think thats why not changed may spotfy to premium, but I got sms from my bank.I attached this me...
Hello! Thank you to read my message! I use facebook account is : ************@Gmail.com I dont get e-mail receipt, because sheerID is check my school, and I think thats why not changed m...
Spotify Star
568 Views
2 replies
0 likes
Nao consigo ter acesso aos dados cadastrados para que eu possa passar e adicionar pessoas da minha familia
Nao consigo ter acesso aos dados cadastrados para que eu possa passar e adicionar pessoas da minha familia
Spotify Star
286 Views
1 replies
0 likes
Fiz todo o procedimento, inclusive recebi um email dizendo que a cobrança no cartão rstava ok. Mais não consigo usar os benefícios. Tento logar, mais não me da beneficio nenhum. O que faço?
Fiz todo o procedimento, inclusive recebi um email dizendo que a cobrança no cartão rstava ok. Mais não consigo usar os benefícios. Tento logar, mais não me da beneficio nenhum. O que faço?
Newbie
271 Views
1 replies
0 likes
Duas contas foram excluídas do plano familiar. Ao reenviar o convite, é informado que o endereço é diferente apesar de ser o mesmo.Como solucionar?
Duas contas foram excluídas do plano familiar. Ao reenviar o convite, é informado que o endereço é diferente apesar de ser o mesmo. Como solucionar?
223 Views
0 replies
0 likes
Hi,Recently my Visa charged me an FX of 0.22. Do you charge my card in CAD currency or another currency?Please advise,Thank you
Hi, Recently my Visa charged me an FX of 0.22. Do you charge my card in CAD currency or another currency? Please advise, Thank you
Spotify Star
293 Views
1 replies
0 likes
Se eu fizer uma conta familiar a conta individual que tenho é automaticamente cancelada, ou preciso primeiro cancelar a conta atual para, em seguida, fazer o plano familiar?
Se eu fizer uma conta familiar a conta individual que tenho é automaticamente cancelada, ou preciso primeiro cancelar a conta atual para, em seguida, fazer o plano familiar?
Newbie
1276 Views
1 replies
0 likes
Tenia la suscripcion de plan familiar premium pero de la nada este se cancelo y no hayo la forma de solucionar este problema y ahora me quede con spotify gratis
Tenia la suscripcion de plan familiar premium pero de la nada este se cancelo y no hayo la forma de solucionar este problema y ahora me quede con spotify gratis
Spotify Legend
292 Views
1 replies
0 likes
Seguinte, tenho uma conta familia, e hoje recebi email de que se o pessoal aqui de casa não colocasse o endereço eles seriam excluidos da conta, então falei para eles entrarem e colocarem o endereço da nossa casa, porem eles colocam o endereço e da q...
Seguinte, tenho uma conta familia, e hoje recebi email de que se o pessoal aqui de casa não colocasse o endereço eles seriam excluidos da conta, então falei para eles entrarem e colocarem o endereço ...
Newbie
279 Views
1 replies
0 likes
