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Get help verifying your Premium for Family.
I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
72539 Views
61 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
87974 Views
70 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
69478 Views
35 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
202996 Views
265 replies
33 likes
Good morning,I have family account, but i can´t add my wife, this information is wrong address.I need help please!Thank you for attention!
Good morning, I have family account, but i can´t add my wife, this information is wrong address. I need help please! Thank you for attention!
Regular
736 Views
8 replies
0 likes
I have a premium family account. My wife is a member of this. She usually goes to Germany for max 5 days. But she can't use her saved music in Germany. Country settings cannot be able to change from her account. What shall i do?
I have a premium family account. My wife is a member of this. She usually goes to Germany for max 5 days. But she can't use her saved music in Germany. Country settings cannot be able to change f...
158 Views
0 replies
0 likes
Bom diaEstou com problemas para registrar minha mãe no meu plano familiar, na hora que tento registrar aparece que a gente nao mora na mesma casa sendo que moro com ela. Gostaria de resolver isso o mais rapido possivel , meu email é L.spring@hotmail....
Bom dia Estou com problemas para registrar minha mãe no meu plano familiar, na hora que tento registrar aparece que a gente nao mora na mesma casa sendo que moro com ela. Gostaria de resolver isso o...
Spotify Star
454 Views
4 replies
0 likes
Spotify, Is it really possible that there is no one I can call to get immediate assistance? You are a huge company with a zillion users - not having live help is absolutely unacceptable. Not only that, you are set up to make it incredibly hard to fin...
...ot the only game in town - and so if your customer experience is **bleep**ty, you are nothing. My issue: I signed up for the family plan, designated my family members and yet only one o...
Community Legend
467 Views
5 replies
0 likes
Está acusando que eu e minha mãe não moramos no mesmo endereço e eu não consigo mudar isto. Quero solução urgente. Já enviei 3 convites e todos dizem que não é possível confirmar que moramos no mesmo endereço.
Está acusando que eu e minha mãe não moramos no mesmo endereço e eu não consigo mudar isto. Quero solução urgente. Já enviei 3 convites e todos dizem que não é possível confirmar que moramos no mesmo...
Spotify Star
1447 Views
12 replies
3 likes
I made a family plan and recently tried to add members, however I ran into an issue with the links not copying. Yet they are being claimed as pending and I cannot seem to cancel them to get a slot back, in order to actually add family members.If anyo...
I made a family plan and recently tried to add members, however I ran into an issue with the links not copying. Yet they are being claimed as pending and I cannot seem to cancel them to get a slot b...
Spotify Star
431 Views
3 replies
0 likes
How can I confirm my address? They don't let me be part of the family plan because they can't know my address is my family address
How can I confirm my address? They don't let me be part of the family plan because they can't know my address is my family address
Music Fan
436 Views
4 replies
0 likes
Hi, I've tried several times to add family members but the error I keep getting is: 'You can't join this Premium Family Plan. We couldn't confirm that you live on the same address as the account owner.' Thanks for your help !
Hi, I've tried several times to add family members but the error I keep getting is: 'You can't join this Premium Family Plan. We couldn't c...
Music Fan
699 Views
3 replies
0 likes
Nao consigo ter acesso aos dados cadastrados para que eu possa passar e adicionar pessoas da minha familia
Nao consigo ter acesso aos dados cadastrados para que eu possa passar e adicionar pessoas da minha familia
Spotify Star
300 Views
1 replies
0 likes
Olá bom noite. Faço parte do grupo familiar sendo que meu irmao é o adm e hj o Spotify me excluiu do grupo familiar dele, sendo que temos o mesmo endereço, o dele continua sendo premuim e eu fui para free.Meu irmao fez um novo convite e ao aceitar di...
Olá bom noite. Faço parte do grupo familiar sendo que meu irmao é o adm e hj o Spotify me excluiu do grupo familiar dele, sendo que temos o mesmo endereço, o dele continua sendo premuim e eu f...
Spotify Star
4146 Views
1 replies
1 likes
Assinei a conta errada do meu spotify, existe alguma maneira de migrar para a certa ou só cancelando essa e assinando de novo?
Assinei a conta errada do meu spotify, existe alguma maneira de migrar para a certa ou só cancelando essa e assinando de novo?
Spotify Star
530 Views
2 replies
0 likes
Possuo conta bancária universítaria do banco Banrisul, não possuo cartão de crédito, posso assinar o spotify premium pelo meu cartão?
Possuo conta bancária universítaria do banco Banrisul, não possuo cartão de crédito, posso assinar o spotify premium pelo meu cartão?
Spotify Star
485 Views
1 replies
0 likes
Hello all, I tried to get a Premium subscription in December and gave my Credit card number. In Debember I paid 14,99€, I got access in one of my phones, and sent the invite to my family for upgrading their free account. Links did not work, my accoun...
Hello all, I tried to get a Premium subscription in December and gave my Credit card number. In Debember I paid 14,99€, I got access in one of my phones, and sent the invite to my family f...
Spotify Star
295 Views
1 replies
0 likes
Merhabalar, okulum akredite okullar listesinde Yok ve bundan dolayı öğrenci indirimi hakkından yararlanamıyorum. Akredite okullar neye göre ekleniyor?
Merhabalar, okulum akredite okullar listesinde Yok ve bundan dolayı öğrenci indirimi hakkından yararlanamıyorum. Akredite okullar neye göre ekleniyor?
Spotify Star
2891 Views
3 replies
0 likes
Hi, good afternoon! I'm very sorry to bother. My name is Bruna, I'm from Brazil, and I've been using my Spotify Premium for Family for quite a long time with no trouble. However, early this week, my account stopped being premium and I'm no longer abl...
Hi, good afternoon! I'm very sorry to bother. My name is Bruna, I'm from Brazil, and I've been using my Spotify Premium for Family for quite a long time with no trouble. However, early this week, m...
Spotify Star
350 Views
3 replies
0 likes
Buenas tardes!Hace poco ocurrió una actualización de los servicios de Spotify, lo que hizo que mis dos familiares que tenían cuenta dentro de mi plan familiar se quedaran sin cuenta premium: Si bien a uno de ellos pude enviarle invitación y logró act...
Buenas tardes! Hace poco ocurrió una actualización de los servicios de Spotify, lo que hizo que mis dos familiares que tenían cuenta dentro de mi plan familiar se quedaran sin cuenta premium: Si bie...
Newbie
448 Views
3 replies
2 likes
Sou assinante do plano Premium Familiar rh********@hotmail.com cep *****-*** e do nada o membro adicional parou de usufruir da minha assinatura. Sim o mesmo reside na mesma residência, é minha esposa fe**********@hotmail.com cep ******-***, e sempre ...
Sou assinante do plano Premium Familiar rh********@hotmail.com cep *****-*** e do nada o membro adicional parou de usufruir da minha assinatura. Sim o mesmo reside na mesma residência, é minha esposa...
Spotify Star
5003 Views
16 replies
0 likes
I signed up to Spotify via my UK iTunes account. But I've been living in a country where Spotiy isn't officially available (Israel) for the past four years. This was fine for me, as i could use my Premium account without any trouble. But now I try to...
...remium account without any trouble. But now I try to add my wife on the family program, it won't let her use it, as it thinks we're living in different countries. I tried to change my country, but as S...
Roadie
401 Views
1 replies
0 likes
Hi all,My family wanna to join my premium group, but can't join in that.that is always need login and type address and login and.....what's wrong with this??could you kindly help to fix this issue, thanks.
Hi all, My family wanna to join my premium group, but can't join in that. that is always need login and type address and login and..... what's wrong with this?? could you kindly help to fix t...
Roadie
509 Views
1 replies
0 likes
A uno de mis familiares lo retiraron de mi plan, al intentar registrarse nuevamente dice que los datos no coinciden
A uno de mis familiares lo retiraron de mi plan, al intentar registrarse nuevamente dice que los datos no coinciden
Roadie
293 Views
1 replies
0 likes
