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Solved!! "Your addresses didn't match" on the family plan.

I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...

Newbie

leevanbro

Newbie

72783 Views

61 replies

6 likes

Premium for Family
  • 72783 Views
  • 61 replies
  • 6 likes

Solved!! I can’t join our family subscription - can only change once per 12 months

I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?

Newbie

Lrocca

Visitor

88348 Views

70 replies

5 likes

Premium for Family
  • 88348 Views
  • 70 replies
  • 5 likes

Solved!! Changing Plan Manager

My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...

Music Fan

AlejaR

Moderator

69992 Views

38 replies

8 likes

Premium for Family
  • 69992 Views
  • 38 replies
  • 8 likes

Solved!! Family members showing audiobooks locked, even under premium family account

PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...

Newbie

incendras

Newbie

203218 Views

265 replies

33 likes

Premium for Family
  • 203218 Views
  • 265 replies
  • 33 likes

Pongo todos los datos correctos de mi tarjeta y no funciona spotify premium

Cuando me pide todos los datos para poder comenzar a usar el plan familiar los pongo correctos y me dice que lo intente de nuevo y cuando lo hago me dice lo mismo. pero con esa tarjeta ya he hecho varias compras online

Newbie

Cuando me pide todos los datos para poder comenzar a usar el plan familiar los pongo correctos y me dice que lo intente de nuevo y cuando lo hago me dice lo mismo. pero con esa tarjeta ya he hecho va...

MattSuda

Spotify Star

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

Exchange Playlists within Premium Family

Hi, me and my family are new members of spotify premium family. The installation goes fine and I could invite the family members. Any member installed spotify premium on their devices and create there their own playlists. So question is, how can we e...

Newbie

Hi, me and my family are new members of spotify premium family. The installation goes fine and I could invite the family members. Any member installed spotify premium on their devices and create t...

MattSuda

Spotify Star

537 Views

1 replies

0 likes

  • 537 Views
  • 1 replies
  • 0 likes

Neden 5 defa para çekildi hesabımdan??

öğrenci premiumuna geçmek isterken hesabımdan 5 kez para çekilmiş. Hiçbir onaylama mesajı gelmedi ve sheer ID bağlanmadı ve ben kaç kez öğrenci bilgilerimi giremememe rağmen hesabımdan neden defalarca para çekiliyor? üyeliğimi İptal ettirmek istiyoru...

Newbie

öğrenci premiumuna geçmek isterken hesabımdan 5 kez para çekilmiş. Hiçbir onaylama mesajı gelmedi ve sheer ID bağlanmadı ve ben kaç kez öğrenci bilgilerimi giremememe rağmen hesabımdan neden defalarc...

MattSuda

Spotify Star

658 Views

1 replies

0 likes

  • 658 Views
  • 1 replies
  • 0 likes

Tengo un Plan Familiar y no puedo escuchar sin conexion

Tengo una cuenta premium familiar, y cuando quieren escuchar sin conexion a internet, no les permite y ni a mi tampoco. Ayuda por favor y gracias

Newbie

Tengo una cuenta premium familiar, y cuando quieren escuchar sin conexion a internet, no les permite y ni a mi tampoco. Ayuda por favor y gracias

MattSuda

Spotify Star

3689 Views

1 replies

0 likes

  • 3689 Views
  • 1 replies
  • 0 likes

Solved!! Re: Premium account for groups

But what if the 'home adress' is the company adress? The adress where the 'family' spends its time 40hrs a week..

Casual Listener

But what if the 'home adress' is the company adress? The adress where the 'family' spends its time 40hrs a week..

BramKruijt

Casual Listener

1392 Views

5 replies

0 likes

  • 1392 Views
  • 5 replies
  • 0 likes

Members

Hi I currently have a family premium subscription and I wanted to check when I added each one of my family membersHow can I do that? Thank you for your help

Casual Listener

Hi  I currently have a family premium subscription and I wanted to check when I added each one of my family members How can I do that?   Thank you for your help 

justinewin_

Roadie

327 Views

2 replies

0 likes

  • 327 Views
  • 2 replies
  • 0 likes

I can't pay for make Premium

Hey, i wanna be premium member. So, i fill my credit card informations but i take a error. I get in contact with my bank and they say: "We can't see nothing a problem your account or your credit card.". How we solve this problem?

Regular

Hey, i wanna be premium member. So, i fill my credit card informations but i take a error. I get in contact with my bank and they say: "We can't see nothing a problem your account or your c...

AlpYuktug

Regular

351 Views

2 replies

0 likes

  • 351 Views
  • 2 replies
  • 0 likes

Superuser Contribution Plan familiar no funciona

Hola, Tengo contratado el plan familiar pero me ha expulsado a dos de los beneficiados. Ahora ninguno de los dos ha podido volver a la suscripción porque tu puto programa no puede verificar que seamos familiares. ¿Quieren un maldito certificado de pa...

Newbie

Hola,   Tengo contratado el plan familiar pero me ha expulsado a dos de los beneficiados. Ahora ninguno de los dos ha podido volver a la suscripción porque tu puto programa no puede verificar ...

Leonardo

Roadie

794 Views

1 replies

1 likes

  • 794 Views
  • 1 replies
  • 1 likes

Family account with different addresses

I was thinking of subscribing Premium for Family, but I noticed that the accounts must be in the same address. I live with my sister in a different city of our parents. Is there anything that I can do about it?

Casual Listener

I was thinking of subscribing Premium for Family, but I noticed that the accounts must be in the same address. I live with my sister in a different city of our parents. Is there anything that I can d...

BrunoFleck

Casual Listener

674 Views

2 replies

0 likes

  • 674 Views
  • 2 replies
  • 0 likes

Won't work!!!!! Spotify suddenly switched my family premium account to free account

My family member made the family account and share membership to me. It works for a couple of months. Suddenly, It won't work!I tried a lot of time to re-apply once again but it showed it couldn't confirm my address bla bla bla! What's happening spot...

Newbie

My family member made the family account and share membership to me. It works for a couple of months. Suddenly, It won't work! I tried a lot of time to re-apply once again but it showed it c...

codsilva

Casual Listener

625 Views

5 replies

2 likes

  • 625 Views
  • 5 replies
  • 2 likes

Solved!! Unidays 50% voucher not working

I went on Unidays and linked my account with my current spotify account. It said it worked, but when I went to Upgrade to premium section it said that I am still paying full price instead of half price! Help!

Newbie

I went on Unidays and linked my account with my current spotify account. It said it worked, but when I went to Upgrade to premium section it said that I am still paying full price instead of half pri...

Maxim

Spotify Star

1329 Views

1 replies

0 likes

  • 1329 Views
  • 1 replies
  • 0 likes

Simultaneous listening on different devices with family account

Hello community. Happily dusbcribed into a family account, BUT :).... When my daughter plays a track on her phone, I cannot listen to another tune on my phone and neither can my wife... What option is there to separate the listening from devices with...

Casual Listener

Hello community. Happily dusbcribed into a family account, BUT :).... When my daughter plays a track on her phone, I cannot listen to another tune on my phone and neither can my wife... What option i...

Bittencourt

Spotify Star

513 Views

1 replies

0 likes

  • 513 Views
  • 1 replies
  • 0 likes

I don't add New members in my family plan

When my brother and my girlfriend enter an address to validate the family plan, there is a message stating that the address is different from that of the family account, but the address is the same, including the cep

Newbie

When my brother and my girlfriend enter an address to validate the family plan, there is a message stating that the address is different from that of the family account, but the address is the s...

Robert_W

Community Legend

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

Solved!! Reinvited the same person of my family

My question is this, if i eliminated a family member cause she didnt pay me in time, Can i reinvited later? After she pay me her part of the plan?

Newbie

My question is this, if i eliminated a family member cause she didnt pay me in time, Can i reinvited later? After she pay me her part of the plan?

Robert_W

Community Legend

477 Views

1 replies

0 likes

  • 477 Views
  • 1 replies
  • 0 likes

Payment spotify family

I paid this month twice for my spotify family.on 16-4 and on 18-4How is this possible? Thankyou

Casual Listener

I paid this month twice for my spotify family. on 16-4 and on 18-4 How is this possible?   Thankyou

Tom

Community Legend

410 Views

3 replies

0 likes

  • 410 Views
  • 3 replies
  • 0 likes

Family premium subscription

Dear friends,My subscription has succeeded for family premium.Perhaps I'll invite my family members later on.Now how to make my spotify subscription to be premium from free ?Thanks a lot.Kind rgds,Andre

Newbie

Dear friends, My subscription has succeeded for family premium. Perhaps I'll invite my family members later on. Now how to make my spotify subscription to be premium from free ? Thanks a lot....

MattSuda

Spotify Star

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

No reconoce la dirección de los usuarios

El plan familiar no reconoce la dirección de los usuarios que fueron invitados, ya la pusimos exactamente a como lo puso el titular y dice qué hay un ploblema con la dirección.

Casual Listener

El plan familiar no reconoce la dirección de los usuarios que fueron invitados, ya la pusimos exactamente a como lo puso el titular y dice qué hay un ploblema con la dirección.

camillaz

Casual Listener

2607 Views

2 replies

0 likes

  • 2607 Views
  • 2 replies
  • 0 likes

Now I pay for three accounts.

Hello,So I had one free account linked from my Facebook page. I hated that it kept sharing all the music I was listening to on my Facebook page so I removed that setting. Once I did that, Spotify seemed to create another acount for me that was not co...

Newbie

...potify seemed to create another acount for me that was not connected to Facebook. This is where I created multiple playlists. A family account. Before that I paid for a premium account. Now I have t...

Bittencourt

Spotify Star

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Solved!! Spotify não reconhece que meu tio e eu moramos no mesmo local

Ele inseriu todos os dados corretos, mas não permite que ele entre no meu grupo familiar, o que devo fazer?

Casual Listener

Ele inseriu todos os dados corretos, mas não permite que ele entre no meu grupo familiar, o que devo fazer?

Bittencourt

Spotify Star

1898 Views

14 replies

1 likes

  • 1898 Views
  • 14 replies
  • 1 likes

Solved!! Kredi kartımdan arka arkaya 7 tl ücret çekildi ve premium başlamadı

22.04.2017 tarihinde spotify öğrenci üyeliğini açmak için denemelerde bulundum sistem hata verdi yaklaşık 2 kez denedim her birindede para çekmiş ama üyeliğim gerçekleşmemiş. Çekilen ücretlerin iadesini istiyorum.

Newbie

22.04.2017 tarihinde spotify öğrenci üyeliğini açmak için denemelerde bulundum sistem hata verdi yaklaşık 2 kez denedim her birindede para çekmiş ama üyeliğim gerçekleşmemiş. Çekilen ücretlerin iades...

ilkin_181

Casual Listener

734 Views

2 replies

0 likes

  • 734 Views
  • 2 replies
  • 0 likes