Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
77514 Views
64 replies
7 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
95275 Views
74 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
78113 Views
43 replies
9 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
209011 Views
267 replies
35 likes
my wife has spotify through an apple app. is there a way she can save her music playlists and start a free spotify account to join with my premium family plan? all i can find is that she needs to cancell her spotify through her apple app and set up s...
my wife has spotify through an apple app. is there a way she can save her music playlists and start a free spotify account to join with my premium family plan? all i can find is that she needs to c...
Spotify Star
389 Views
1 replies
0 likes
My girlfriend and I are apart a lot traveling for work. We'd like to share one account so we don't have to add music separately. We like to see what each other has. But we need to be able to play simultaneiously on separate mobile devices. We we don'...
...imultaneiously on separate mobile devices. We we don't mind paying for Family Premium, but if we still gave separate accounts it doesn't really do what we want. P...
Spotify Star
140981 Views
1 replies
0 likes
I have 4 separate accounts under family. When I am listening at times, the song changes to my wife or my son's playlist and assumes I want to hear the song on their device. Weird. Hard to stop it. I thought everything was separate but the playlists s...
I have 4 separate accounts under family. When I am listening at times, the song changes to my wife or my son's playlist and assumes I want to hear the song on their device. Weird. Hard to stop it. I...
Spotify Star
392 Views
1 replies
0 likes
Tengo un gran problema con el tema del plan familiar al momento de invitar.Yo me cree mi cuenta de Spotify registrandome con facebook, a la hora de suscribirme al plan familiar en ningun momento me pidieron ingresar una dirección o algo por el estilo...
Tengo un gran problema con el tema del plan familiar al momento de invitar. Yo me cree mi cuenta de Spotify registrandome con facebook, a la hora de suscribirme al plan familiar en ningun momento me...
Newbie
742 Views
2 replies
0 likes
Cada ves que termina mi mes premium el día del corte siempre cobran pero me elimina a mis familiares solo quedo yo por que?
Cada ves que termina mi mes premium el día del corte siempre cobran pero me elimina a mis familiares solo quedo yo por que?
Moderator
324 Views
1 replies
0 likes
I am trying to subscribe a family member, but it asks him for an adress. I have never entered an adress on spotify so I assumed it was my billing adress, but it says it is wrong. (I already tryed my work, home and old adress and nothing worked)Help!
I am trying to subscribe a family member, but it asks him for an adress. I have never entered an adress on spotify so I assumed it was my billing adress, but it says it is wrong. (I already tryed m...
Spotify Star
531 Views
3 replies
0 likes
Und zwar ist mein Problem das ich meinen Account von Spotify Premium auf Spotify Family umgestellt habe das am Anfang auch alles reibungslos funktionierte. Die Anbindung meiner Geschwister genauso wie der Bezahlvorgang über Klarna welcher bereits kom...
Und zwar ist mein Problem das ich meinen Account von Spotify Premium auf Spotify Family umgestellt habe das am Anfang auch alles reibungslos funktionierte. Die Anbindung meiner Geschwister genauso w...
Spotify Star
783 Views
1 replies
0 likes
i created a familiar premium account, but i dont know where to put my address, i login with fb account
i created a familiar premium account, but i dont know where to put my address, i login with fb account
Spotify Star
367 Views
1 replies
0 likes
I signed my brother as a family member at some point his account has been deleted from my family premium and now he cant join because it says our addresses dont match can somebody help me ?
I signed my brother as a family member at some point his account has been deleted from my family premium and now he cant join because it says our addresses dont match can somebody help me ?
Community Legend
605 Views
5 replies
1 likes
I'm thinking of getting family premium and im wondering if the saved and downaloaded music i have will still exist after i the family premium becuase ive got over 500 songs on my profile and i dont really want to lose them
I'm thinking of getting family premium and im wondering if the saved and downaloaded music i have will still exist after i the family premium becuase ive got over 500 songs on my profile and i dont r...
Spotify Star
519 Views
2 replies
0 likes
I'm thinking of getting the family account. I have a son who is at college in another city, he currently has a student account. Would he qualify for the family plan? Even though he lives at college 80% of the time, our house is his permanent address ...
I'm thinking of getting the family account. I have a son who is at college in another city, he currently has a student account. Would he qualify for the family plan? Even though he l...
Spotify Star
8557 Views
1 replies
0 likes
When my kids try to accept the invitation it says they already have premium for family and will only allow them to switch accounts
When my kids try to accept the invitation it says they already have premium for family and will only allow them to switch accounts
Spotify Star
322 Views
1 replies
1 likes
My boyfriend lives in Argentina and has a Familiar Premium acoount.I´m living in Brazil and I want to use one license of his familiar premium account. How can I do that? There´s no option to change my country.
My boyfriend lives in Argentina and has a Familiar Premium acoount. I´m living in Brazil and I want to use one license of his familiar premium account. How can I do that? There´s no option ...
Spotify Star
321 Views
1 replies
0 likes
Apesar de morarmos no mesmo endereço, eu e meu companheiro não estamos conseguindo compartilhar o plano familiar. Talvez a conta ainda esteja com o endereço antigo dele, mas ele também não encontra a opção de mudar endereço, aliás ele sequer consegue...
Apesar de morarmos no mesmo endereço, eu e meu companheiro não estamos conseguindo compartilhar o plano familiar. Talvez a conta ainda esteja com o endereço antigo dele, mas ele também não encontra a...
Newbie
1406 Views
7 replies
0 likes
Sometime ago we have started our premium for family but we cannot remember which address/addresses we used to create the account:( would it be possible for you to help us get all our accounts in an order regarding all our Spotify accounts? Thank you
Sometime ago we have started our premium for family but we cannot remember which address/addresses we used to create the account:( would it be possible for you to help us get all our accounts in an o...
Community Legend
387 Views
1 replies
0 likes
Todos os membros da minha conta premium foram deletados e automaticamente configurados para uma conta free.Preciso de respostas urgente!!
Todos os membros da minha conta premium foram deletados e automaticamente configurados para uma conta free. Preciso de respostas urgente!!
Spotify Star
501 Views
2 replies
1 likes
Estimados,después de muchos meses de cuenta familiar premium, me llega un mail diciendo "Vamos a verificar tu cuenta" para ver si vivía con el mismo titular (mi papá). al parecer marqué mal el código postal, el tema es que me cambiaron la cuenta a FR...
Estimados, después de muchos meses de cuenta familiar premium, me llega un mail diciendo "Vamos a verificar tu cuenta" para ver si vivía con el mismo titular (mi papá). al parecer marqué mal el códi...
Spotify Star
771 Views
1 replies
0 likes
Tengo una suscripcion a plan familiar y hubo un problema en el ingreso de los domicilios de mi esposa e hijo.Todos vivimos en el mismo lugar pero por dejacion o un error no verificaron domicilios y ahora no puedo ingrsarlos como invitados.
Tengo una suscripcion a plan familiar y hubo un problema en el ingreso de los domicilios de mi esposa e hijo. Todos vivimos en el mismo lugar pero por dejacion o un error no verificaron domicilios y...
Spotify Star
357 Views
1 replies
0 likes
Hi. On friday afternoon i was in a Family Plan. Ate night, I was kick out of that account and my sister can't put me back because the Spotify is saying that we don't live in the same neighbour. But I have already checked the CEP and it's the same.......
Hi. On friday afternoon i was in a Family Plan. Ate night, I was kick out of that account and my sister can't put me back because the Spotify is saying that we don't live in the same neighbour. But I...
Spotify Star
329 Views
1 replies
0 likes
I have just upgraded from premium to a yearly Premium for family sunscription but it wont work. I have a reciept for the yearly payment, I have logged out and back in but the premiium for family still wont work. What do i need to do?
I have just upgraded from premium to a yearly Premium for family sunscription but it wont work. I have a reciept for the yearly payment, I have logged out and back in but the premiium for family s...
Spotify Star
621 Views
4 replies
0 likes
