Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
72984 Views
61 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
88691 Views
71 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
70479 Views
39 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
203432 Views
265 replies
33 likes
I have a family plan. My wife and I have separate accounts and have verified that her profile is logged in at home and mine on my device away. Spotify will not allow us to listen to our own accounts at the same time. There seems to be a glitch somewh...
I have a family plan. My wife and I have separate accounts and have verified that her profile is logged in at home and mine on my device away. Spotify will not allow us to listen to our own a...
Spotify Star
605 Views
1 replies
0 likes
Unable to redeem this code. Please make sure you entered it correctly. This is the message I get, when I try to join Premium for Family. I have copy/pasted the code, when I have checked the I'm not a robot, and have chosen the right pictures, nothing...
Unable to redeem this code. Please make sure you entered it correctly. This is the message I get, when I try to join Premium for Family. I have copy/pasted the code, when I have checked the I'm not a...
Spotify Star
580 Views
1 replies
0 likes
Hola que tal el dia de hoy saco a todos los de mi cuenta familiar lo agrego y no me deja espero me pueda ayudar ya que no quiero cancelar la suscripcion a parte e que ya se hizo el cargo Gracias.
Hola que tal el dia de hoy saco a todos los de mi cuenta familiar lo agrego y no me deja espero me pueda ayudar ya que no quiero cancelar la suscripcion a parte e que ya se hizo el cargo ...
Moderator
6527 Views
1 replies
0 likes
So I want to purchase for myself and my child who goes to university, do I need to do two separate accounts:?
So I want to purchase for myself and my child who goes to university, do I need to do two separate accounts:?
Spotify Star
657 Views
1 replies
0 likes
I have the same problem, I have 4 other members in my family and they all just got removed? Why did this happen?
I have the same problem, I have 4 other members in my family and they all just got removed? Why did this happen?
Moderator
582 Views
1 replies
1 likes
Envie una invitación a un familiar y no deja activar la cuenta porque dice que no pueden confirmar que la dirección sea la misma, ayuda porfavor.
Envie una invitación a un familiar y no deja activar la cuenta porque dice que no pueden confirmar que la dirección sea la misma, ayuda porfavor.
Newbie
576 Views
1 replies
0 likes
I have been a premium spotify users for almost 2 years now. Family got a spotify family plan recently and I am wanting to switch off my premium plan and my credit card monthly charges to this family plan option under my phone bill. How should I go ab...
I have been a premium spotify users for almost 2 years now. Family got a spotify family plan recently and I am wanting to switch off my premium plan and my credit card monthly charges to this family...
Casual Listener
784 Views
2 replies
0 likes
Hace meses formaba parte del plan familiar que adquirí con mis hermanos sin ningún problema y desconozco porque mi cuenta pasó a ser gratuita, es por eso que he estado intentando reincorporarme al plan sin tener éxito.Para ello me han enviado ya vari...
Hace meses formaba parte del plan familiar que adquirí con mis hermanos sin ningún problema y desconozco porque mi cuenta pasó a ser gratuita, es por eso que he estado intentando reincorporarme al pl...
Moderator
1965 Views
1 replies
0 likes
no me deja ingresar un perfil nuevo porque dice que no puede asegurar que vivo en la misma casa que el titular de la cuenta que es mi esposa y me quiero añadir a mi propio plan familiar..... que hago ? te odio spotify
no me deja ingresar un perfil nuevo porque dice que no puede asegurar que vivo en la misma casa que el titular de la cuenta que es mi esposa y me quiero añadir a mi propio plan familiar..... que hago...
Moderator
625 Views
1 replies
0 likes
Tengo una suscripción familiar, con mis otros tres familiares no tuvimos inconveniente al momento de vincular, sin embargo a mi esposa no le permite vincularse al plan debido a que según "spotyfy" no estan seguros de que viva en mi domicilio, una ver...
Tengo una suscripción familiar, con mis otros tres familiares no tuvimos inconveniente al momento de vincular, sin embargo a mi esposa no le permite vincularse al plan debido a que según "spotyfy" no...
Moderator
1368 Views
1 replies
0 likes
My wife and mother keeps getting banned from family plan even thou we live in the same house.What should I do
My wife and mother keeps getting banned from family plan even thou we live in the same house. What should I do
Casual Listener
1337 Views
2 replies
1 likes
If family member is replaced and then put back on subscription afterwards, will they have to re-enter all their playlists..
If family member is replaced and then put back on subscription afterwards, will they have to re-enter all their playlists..
Spotify Star
582 Views
1 replies
0 likes
One sunny day I was on the site for the Spotify Family subscription and saw the wonderful price of 10.99€ - I couldn't resist! Immediately I wanted to subscribe to the Plan - but! I discovered I had been f*cked with, big time: Just before I pressed "...
One sunny day I was on the site for the Spotify Family subscription and saw the wonderful price of 10.99€ - I couldn't resist! Immediately I wanted to subscribe to the Plan - but! I discovered I h...
Casual Listener
1779 Views
2 replies
0 likes
Hello , I signed up to family premium a few months back but i keep getting kicked off when my daugthter is playing via Sonos. Is there a fix? I thought we caould all be listening to Spotify at the same time with different songs.
Hello , I signed up to family premium a few months back but i keep getting kicked off when my daugthter is playing via Sonos. Is there a fix? I thought we caould all be listening to S...
Spotify Star
1372 Views
1 replies
0 likes
¡Hola miembros del Plan Familiar Premium! Hemos recopilado algunas de las preguntas más frecuentes y las hemos respondido a continuación. Nota: Si tenéis dudas sobre las invitaciones o la administración de la cuenta Plan Familiar Premium, solo debéis...
¡Hola miembros del Plan Familiar Premium! Hemos recopilado algunas de las preguntas más frecuentes y las hemos respondido a continuación. Nota: Si tenéis dudas sobre las invitaciones o la...
93075 Views
0 replies
10 likes
Tengo mi cuenta Spotify y la volví familiar para mi prima y yo que vivimos en el mismo domicilio y quiero agregar dos personas más pero no pueden acceder a la cuenta con mi domicilio ( que empezaron a vivir aquí también ) podrían ayudarme
Tengo mi cuenta Spotify y la volví familiar para mi prima y yo que vivimos en el mismo domicilio y quiero agregar dos personas más pero no pueden acceder a la cuenta con mi domicilio ( que empezaron ...
Newbie
1557 Views
2 replies
0 likes
Hola a todos, cuando actualicé mi plan Premium a Familiar no me pidió los datos de mi domicilio en ningún momento y pude agregar a las personas que yo quize sin ningún problema. Justo hoy que se renovó mi suscripción mensual me avisan que no tiene ac...
Hola a todos, cuando actualicé mi plan Premium a Familiar no me pidió los datos de mi domicilio en ningún momento y pude agregar a las personas que yo quize sin ningún problema. Justo hoy que se reno...
Newbie
1804 Views
2 replies
0 likes
Tengo el plan familiar, al ingresar los datos de dirección para que mi familia tenga los privilegios me indica que mi dirección está incorrecta o qué no vive en mi domicilio y esto no me sucedia.Necesito una solución
Tengo el plan familiar, al ingresar los datos de dirección para que mi familia tenga los privilegios me indica que mi dirección está incorrecta o qué no vive en mi domicilio y esto no me sucedia. Ne...
Newbie
536 Views
1 replies
0 likes
Good day, folks.I have a Spotify Premium account through my cell phone provider, Rogers. It allows up to 3 phones. Trouble is, there are 4 of us in the family. I want to switch out my spotify account for that of my daughter's so she can utilize it in...
Good day, folks. I have a Spotify Premium account through my cell phone provider, Rogers. It allows up to 3 phones. Trouble is, there are 4 of us in the family. I want to switch out my spotify a...
Spotify Star
629 Views
3 replies
0 likes
I use premium for family on my computer and on my ipad. No problem. But when I log into my account in my laptop it tells me that I have a family membership, but I can not find my lists. I can only click to "Get spotify". Clicking that tells me: Your ...
I use premium for family on my computer and on my ipad. No problem. But when I log into my account in my laptop it tells me that I have a family membership, but I can not find my lists. I c...
Spotify Star
441 Views
1 replies
0 likes
