Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20181 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179153 Views
32 replies
9 likes
Hello everyone! My name's Alessia, I'm Italian! I have a question... so, I'm already a premium user but I'd like to upgrade to Family so that my dad can listen to the music he wants to easily. The thing is: my account renewal is on the 12 of each mon...
Hello everyone! My name's Alessia, I'm Italian! I have a question... so, I'm already a premium user but I'd like to upgrade to Family so that my dad can listen to the music he wants to easily. The t...
Spotify Star
1785 Views
1 replies
0 likes
Una pregunta. ¿Cuando van a resolver el problema que tiene el plan familiar ? Ningún familiar puede utilizar el servicio.
Una pregunta. ¿Cuando van a resolver el problema que tiene el plan familiar ? Ningún familiar puede utilizar el servicio.
Community Legend
1086 Views
1 replies
0 likes
Hi, I subscribed to the family premium on late march. On the next renewal date, which is on the end of April, it automatically removes all of the 5 users. Now my families are asking me why is their spotify becomes Free. Anyone knows why is this happe...
Hi, I subscribed to the family premium on late march. On the next renewal date, which is on the end of April, it automatically removes all of the 5 users. Now my families are asking me why is their s...
Community Legend
1149 Views
1 replies
0 likes
Me cancelaron mi cuenta de Spotify familiar por falta de pago pero al volverla a pagar con otra tarjeta de crédito me cobraron la membresía premium y no es lo que necesito como puedo pagar la diferencia y que me pongan la que siempre he tenido????
Me cancelaron mi cuenta de Spotify familiar por falta de pago pero al volverla a pagar con otra tarjeta de crédito me cobraron la membresía premium y no es lo que necesito como puedo pagar la diferen...
Community Legend
998 Views
1 replies
0 likes
Hi, I am on a premium family account and I created my Spotify account with Facebook. I am no longer using Facebook and I would like to keep Spotify. What should I do?
Hi, I am on a premium family account and I created my Spotify account with Facebook. I am no longer using Facebook and I would like to keep Spotify. What should I do?
Spotify Star
1103 Views
1 replies
0 likes
Hi, I just made my family and I an account to share between us, but when I invite them, they try to accept the invitation but when they try to log in it says that maybe they are already in this family account or in another family account but they are...
Hi, I just made my family and I an account to share between us, but when I invite them, they try to accept the invitation but when they try to log in it says that maybe they are already in this family...
Spotify Star
1179 Views
1 replies
0 likes
Recientemente tuve un problema Spotify saco a todos los miembros de mi familia que porque no se pudo comprobar su domicilio cuando todos tenemos el mismo ahora que los intento meter de nuevo no se puede que hago??
Recientemente tuve un problema Spotify saco a todos los miembros de mi familia que porque no se pudo comprobar su domicilio cuando todos tenemos el mismo ahora que los intento meter de nuevo no se pu...
Newbie
1796 Views
4 replies
0 likes
no puedo vincular a mis familiares en el plan premium ya que me sale que no se pudo confirmar la residencia, todos ya estaban vinculados pero de pronto los desvincularon y ya no puedo volver a ponerlos
no puedo vincular a mis familiares en el plan premium ya que me sale que no se pudo confirmar la residencia, todos ya estaban vinculados pero de pronto los desvincularon y ya no puedo volver a ponerl...
Casual Listener
1687 Views
2 replies
0 likes
Hello, I'm currently living abroad and my family has a Family Plan paid in Mexico and I used to be using it, but now Spotify kinda "kicked me out" and states I can't use it cause there's no proof I live in the same address as my family. You know if I...
Hello, I'm currently living abroad and my family has a Family Plan paid in Mexico and I used to be using it, but now Spotify kinda "kicked me out" and states I can't use it cause there's n...
Spotify Star
1111 Views
1 replies
0 likes
Dear team,I joined Spotify family and everything went ok. However, after almost one month I was kicked out of it and when I tried to re-join, I had to fill in my name, adress e.g. I put the same address as the owner of the family but system wrote me ...
Dear team, I joined Spotify family and everything went ok. However, after almost one month I was kicked out of it and when I tried to re-join, I had to fill in my name, adress e.g. I put the same a...
Community Legend
1472 Views
4 replies
0 likes
Quiero entrar al plan familiar que paga mi padre, pero al ingresar el código de invitación y los datos para la dirección y el código postal me marca el error de que no es el mismo domicilio, cuando se ingresó exactamente igual en los demás miembros d...
Quiero entrar al plan familiar que paga mi padre, pero al ingresar el código de invitación y los datos para la dirección y el código postal me marca el error de que no es el mismo domicilio, cuando s...
Casual Listener
1765 Views
3 replies
0 likes
I need help to pay my subscription through paypal for my family plan in Malaysia, it seems the only available payment option is Credit card, but Spotify confirm that payment can be made through Paypal...but i cant seems to find the paypal options at ...
I need help to pay my subscription through paypal for my family plan in Malaysia, it seems the only available payment option is Credit card, but Spotify confirm that payment can be made through P...
Composer
2692 Views
5 replies
0 likes
Necesito ayuda con mi plan familiar, eliminaron a tres miembros de mi plan familiar que porque la dirección que ingresaron del domicilio estaba incorrecta. Como puedo hacerle para que vuelvan a ingresar a mi plan?
Necesito ayuda con mi plan familiar, eliminaron a tres miembros de mi plan familiar que porque la dirección que ingresaron del domicilio estaba incorrecta. Como puedo hacerle para que vuelvan a ingre...
Casual Listener
1038 Views
1 replies
0 likes
I just made a family account. I am the "owner" of the plan, and all premium works good for me. My husband has been added an accepted and he appears as "active", even his account says premium, but he can't play any song he wants... it still has to be ...
I just made a family account. I am the "owner" of the plan, and all premium works good for me. My husband has been added an accepted and he appears as "active", even his account says premium, but h...
Spotify Star
1000 Views
1 replies
0 likes
Buenos días, Hemos realizado una cuenta premium familiar y a uno de los invitados no le ha llegado el mail de invitacion. ¿que debemos hacer? Un saludo
Buenos días, Hemos realizado una cuenta premium familiar y a uno de los invitados no le ha llegado el mail de invitacion. ¿que debemos hacer? Un saludo
Roadie
1093 Views
1 replies
0 likes
I have spotify family with my mother, she is the one paying for it, but in the last week it hasn`t worked to her. my spotify is working just fine and i can play music offline, but for her it says her account is free even though she is paying for us b...
I have spotify family with my mother, she is the one paying for it, but in the last week it hasn`t worked to her. my spotify is working just fine and i can play music offline, but for her it says h...
Casual Listener
1275 Views
4 replies
0 likes
BonjourJ'ai un compte Family et j'ai inscrit 3 membres de ma famille . Hors il nous est impossible de nous connecter tous indépendemment . C'est ou l'un ou l'autre mais jamais ensemble. Est ce normal???? Ou existe t'il une manip????Merci d'avancecari...
Bonjour J'ai un compte Family et j'ai inscrit 3 membres de ma famille . Hors il nous est impossible de nous connecter tous indépendemment . C'est ou l'un ou l'autre mais jamais ensemble. Est ce n...
Community Legend
2023 Views
7 replies
0 likes
Hi... could anyone advise if I could switch my premium account to permium family? Do I have to cancel my premium account first before subscirpt to family permium?
Hi... could anyone advise if I could switch my premium account to permium family? Do I have to cancel my premium account first before subscirpt to family permium?
Spotify Star
1052 Views
1 replies
0 likes
Here's what we got from you: My bro is subcribe premium for spotify.. my bro sync fb n i log in use username.. now my bro invited me ady.. but still cant.. keeep asking me need same address with my bro although i put same address with my bro.. please...
Here's what we got from you: My bro is subcribe premium for spotify.. my bro sync fb n i log in use username.. now my bro invited me ady.. but still cant.. keeep asking me need same address with my b...
Casual Listener
1460 Views
2 replies
0 likes
I want to join the Premium Family but I have a couple of questions....... 1) It stressses that all accounts have to reside in the same house. I have 2 kids that are in college. If I do the Family Plan do they still get to use it while at college? 2) ...
I want to join the Premium Family but I have a couple of questions....... 1) It stressses that all accounts have to reside in the same house. I have 2 kids that are in college....
Community Legend
1474 Views
2 replies
0 likes
