Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
73737 Views
61 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
89918 Views
71 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
71810 Views
40 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
204554 Views
265 replies
34 likes
Hola a todos, cuando actualicé mi plan Premium a Familiar no me pidió los datos de mi domicilio en ningún momento y pude agregar a las personas que yo quize sin ningún problema. Justo hoy que se renovó mi suscripción mensual me avisan que no tiene ac...
Hola a todos, cuando actualicé mi plan Premium a Familiar no me pidió los datos de mi domicilio en ningún momento y pude agregar a las personas que yo quize sin ningún problema. Justo hoy que se reno...
Newbie
1811 Views
2 replies
0 likes
Tengo el plan familiar, al ingresar los datos de dirección para que mi familia tenga los privilegios me indica que mi dirección está incorrecta o qué no vive en mi domicilio y esto no me sucedia.Necesito una solución
Tengo el plan familiar, al ingresar los datos de dirección para que mi familia tenga los privilegios me indica que mi dirección está incorrecta o qué no vive en mi domicilio y esto no me sucedia. Ne...
Newbie
539 Views
1 replies
0 likes
Good day, folks.I have a Spotify Premium account through my cell phone provider, Rogers. It allows up to 3 phones. Trouble is, there are 4 of us in the family. I want to switch out my spotify account for that of my daughter's so she can utilize it in...
Good day, folks. I have a Spotify Premium account through my cell phone provider, Rogers. It allows up to 3 phones. Trouble is, there are 4 of us in the family. I want to switch out my spotify a...
Spotify Star
632 Views
3 replies
0 likes
I use premium for family on my computer and on my ipad. No problem. But when I log into my account in my laptop it tells me that I have a family membership, but I can not find my lists. I can only click to "Get spotify". Clicking that tells me: Your ...
I use premium for family on my computer and on my ipad. No problem. But when I log into my account in my laptop it tells me that I have a family membership, but I can not find my lists. I c...
Spotify Star
446 Views
1 replies
0 likes
I have signed up for the family subscription, my account hasn't changed it's still as free & my husband I have invited to be on the family list his says premium but mine is still free, Iv deleted the app but it's still happening, why is this ?
I have signed up for the family subscription, my account hasn't changed it's still as free & my husband I have invited to be on the family list his says premium but mine is still free, Iv d...
Spotify Star
447 Views
1 replies
0 likes
Hello,I think a have made a double subscription on Premium for Family by accident. I paid twice now (from two different bank accounts). Both subscriptions are under the same account (I only have one). How can I solve this? There is no telephone numbe...
Hello, I think a have made a double subscription on Premium for Family by accident. I paid twice now (from two different bank accounts). Both subscriptions are under the same account (I only have o...
Spotify Star
642 Views
3 replies
0 likes
Hi, I have been invited to join family plan. But, I am not able to join due to address issues. But, we are sharing the same phyisical address. Thanks,Rushin
Hi, I have been invited to join family plan. But, I am not able to join due to address issues. But, we are sharing the same phyisical address. Thanks, Rushin
Spotify Star
483 Views
1 replies
0 likes
Family membership include College students who live out of town while studying?
Family membership include College students who live out of town while studying?
Spotify Star
476 Views
1 replies
0 likes
Hi everyone, I am having issues connecting to spotify from my laptop.I have a spotify family subscription, it is working fine on my phone, my wife's phone, my brother's phone but when i try to log in with my own account on my laptop, it says "error 4...
Hi everyone, I am having issues connecting to spotify from my laptop. I have a spotify family subscription, it is working fine on my phone, my wife's phone, my brother's phone but when i t...
Roadie
654 Views
1 replies
0 likes
bonjour Il y a un compte en doublons, nous sommes passé en familly mais le compte premium continu d'être débité sur l'une de nos deux visaimpossible d'avoir quelqu'un au téléphone qui fusionnerai les deux comptes !je fais opposition sur le compte pre...
bonjour Il y a un compte en doublons, nous sommes passé en familly mais le compte premium continu d'être débité sur l'une de nos deux visa impossible d'avoir quelqu'un au téléphone qu...
Roadie
550 Views
1 replies
0 likes
I changed from premium to family sharing and have been charged for both in he same account.
I changed from premium to family sharing and have been charged for both in he same account.
Roadie
508 Views
1 replies
0 likes
Cancelaron las cuentas de mis Hijos en el plan Premiumy no hay informacion que me ayude a que las recuperen
Cancelaron las cuentas de mis Hijos en el plan Premium y no hay informacion que me ayude a que las recuperen
Spotify Star
566 Views
1 replies
0 likes
Several months ago, I switched from Spotify Premium to Spotify Family. I invited my three brothers to join. They all accepted and were using it for several weeks. However, I got an email from Spotify saying they couldn't verify two of my brothers liv...
Several months ago, I switched from Spotify Premium to Spotify Family. I invited my three brothers to join. They all accepted and were using it for several weeks. However, I got an email from S...
Roadie
736 Views
2 replies
0 likes
Why I can´t add to my sister to my premium familiar plan? Whe she accept the link invitation she has to write the address and she write correct but she still can´t. HELP!
Why I can´t add to my sister to my premium familiar plan? Whe she accept the link invitation she has to write the address and she write correct but she still can´t. HELP!
Spotify Star
569 Views
1 replies
0 likes
I just wrong press to the family plan, but i set up back to premium plan immediately. Will Spotify collect me twice price? I never use your family plan then... my account email address is ********@GMAIL.COM please let me know Spotify will collect me ...
I just wrong press to the family plan, but i set up back to premium plan immediately. Will Spotify collect me twice price? I never use your family plan then... my account email a...
Roadie
471 Views
1 replies
0 likes
i found that i have been charged 2 payments in 2 different date.but i can't remember the second account i used.what should i do?
i found that i have been charged 2 payments in 2 different date. but i can't remember the second account i used. what should i do?
Spotify Star
512 Views
1 replies
0 likes
I have just upgraded to Premium so Family members can listen. My daughter had lots of Playlists on my account how can she transfer them onto her account.
I have just upgraded to Premium so Family members can listen. My daughter had lots of Playlists on my account how can she transfer them onto her account.
Spotify Star
467 Views
1 replies
0 likes
I am the account holder and have successfully added one sibling and my mom months ago. Trying to add my other sister now but every address I try says it is wrong (we recently moved homes). How can i look up the address of the main account to add her ...
I am the account holder and have successfully added one sibling and my mom months ago. Trying to add my other sister now but every address I try says it is wrong (we recently moved homes). How c...
Spotify Star
710 Views
1 replies
0 likes
Olá. Assinava Spotify premium e o dia que era feito o pagamento era todo dia 04. Hoje (dia 04/04) fiz upgrade para Spotify family e recebi a cobrança da diferença (10 reais). Porém, na minha conta diz que o próximo pagamento será realizado dia 24/04,...
Olá. Assinava Spotify premium e o dia que era feito o pagamento era todo dia 04. Hoje (dia 04/04) fiz upgrade para Spotify family e recebi a cobrança da diferença (10 reais). Porém, na minha conta d...
Spotify Star
503 Views
1 replies
0 likes
Why can't I use a gift card for a family plan
Why can't I use a gift card for a family plan
Spotify Star
483 Views
1 replies
0 likes
