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Get help verifying your Premium for Family.
I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
73893 Views
62 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
90107 Views
71 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
72046 Views
40 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
204757 Views
265 replies
34 likes
How long does it take someone to receive the email inviting them to join the family plan?
How long does it take someone to receive the email inviting them to join the family plan?
Spotify Star
522 Views
1 replies
0 likes
Either i or my husband was just charged for our account (we share an account and our subcriptions are different dates) and we want to switch to family. Will we be charged again when we upgrade?
Either i or my husband was just charged for our account (we share an account and our subcriptions are different dates) and we want to switch to family. Will we be charged again when we upgrade?
Community Legend
491 Views
1 replies
0 likes
i dont want to go offline to listen to my own music. whats so great about the family plan if i have to listen to my childs music? i had spotify on my sonos system at work but then i was interrupted with my childs music???!! so embarrassing. i might a...
i dont want to go offline to listen to my own music. whats so great about the family plan if i have to listen to my childs music? i had spotify on my sonos system at work but t...
Spotify Star
523 Views
1 replies
0 likes
Se volessi sottoscrivere un abbonamento Premium for Family è possibile pagare in un'unica soluzione l'intero anno senza la dilazione mensile?
Se volessi sottoscrivere un abbonamento Premium for Family è possibile pagare in un'unica soluzione l'intero anno senza la dilazione mensile?
Spotify Star
472 Views
1 replies
0 likes
We have Premium Family. My wife is listening on her iPhone in the car and I try to listen on my Mac laptop at my desk (neither of us have established playlists, so we are both streaming different songs or artists as we are choosing them in real time)...
We have Premium Family. My wife is listening on her iPhone in the car and I try to listen on my Mac laptop at my desk (neither of us have established playlists, so we are both streaming d...
Casual Listener
2184 Views
3 replies
0 likes
My child has a premium Spotify account that was charged last week for renewal. However today I signed the whole family up for the family premium account. She joined the family account using the same username and email, so will that cancel her ongoing...
My child has a premium Spotify account that was charged last week for renewal. However today I signed the whole family up for the family premium account. She joined the family account using the s...
Community Legend
593 Views
1 replies
0 likes
Boa noite, participo de uma conta familiar premium e hoje, quando fiz login in dentro do meu carro e depois quando fui logar de novo no meu celular, a conta voltou com free, já tentei todas as formas com a minha administradora e nada aconteceu e esto...
Boa noite, participo de uma conta familiar premium e hoje, quando fiz login in dentro do meu carro e depois quando fui logar de novo no meu celular, a conta voltou com free, já tentei todas as formas...
516 Views
0 replies
1 likes
Please help. My relative can't join Premium for Family. It says that the address cannot be verified. It was working fine a few weeks ago.
Please help. My relative can't join Premium for Family. It says that the address cannot be verified. It was working fine a few weeks ago.
Casual Listener
786 Views
4 replies
0 likes
Hi everybody, I want upgrade my Premium account to Family Premium. When I do this in the middle of the month for which I paid the monthly fee, will the remaining unused monthly fee be considered for the Familiy subscription fee?Thanx in advance ...
Hi everybody, I want upgrade my Premium account to Family Premium. When I do this in the middle of the month for which I paid the monthly fee, will the remaining unused monthly fee be considered f...
Spotify Star
885 Views
1 replies
0 likes
me podrian ayudar por favor, no puedo agregar la cuenta de mi esposo iven1984a mi plan familiar, me dice que mo coinciden nuestras direcciones pero a la hora de modificarla y poner la misma qe la mia me dice que es incorrecto.
me podrian ayudar por favor, no puedo agregar la cuenta de mi esposo iven1984a mi plan familiar, me dice que mo coinciden nuestras direcciones pero a la hora de modificarla y poner la misma qe la mia...
Community Legend
1018 Views
4 replies
2 likes
Estimados su ayuda.Tengo una cuenta anual individual (3 dias recien pagada) y quiero pasar a un plan familiar pero entiendo que para esta modalidad no tienen la suscripcion anual.Necesito saber como quedaria o que tengo que hacer ya que el pago ya se...
Estimados su ayuda. Tengo una cuenta anual individual (3 dias recien pagada) y quiero pasar a un plan familiar pero entiendo que para esta modalidad no tienen la suscripcion anual. Necesito saber c...
Community Legend
1071 Views
1 replies
0 likes
How can i use philips SW750M with different Spotify family accounts? If I log in with another then the main account my philips Multiroom Speaker is not in the list of available devices of the spotify app on my smartphone.
How can i use philips SW750M with different Spotify family accounts? If I log in with another then the main account my philips Multiroom Speaker is not in the list of available devices of the s...
700 Views
0 replies
0 likes
I have the Family Premium. It states that up to 6 people can have their own account. However, it appears that only 3 devices can be connected to the family premium. My wife has her own login and password. However, her device shows up in my number of ...
I have the Family Premium. It states that up to 6 people can have their own account. However, it appears that only 3 devices can be connected to the family premium. My wife has her own login and p...
Community Legend
926 Views
3 replies
0 likes
At first week after paying family package all the members get to become premium users and we can verify the address at that time, but suddenly after 1 week or more pass my account only become free user and others family members. The one who pays for ...
At first week after paying family package all the members get to become premium users and we can verify the address at that time, but suddenly after 1 week or more pass my account only become free u...
Roadie
793 Views
1 replies
0 likes
Como puedo dar de alta a mi papa en la suscripción familiar cuando lo suscribi el escribió los datos de alta y puso mal la dirección ahora no sé si se puede cambiar los datos no sé qué hacer
Como puedo dar de alta a mi papa en la suscripción familiar cuando lo suscribi el escribió los datos de alta y puso mal la dirección ahora no sé si se puede cambiar los datos no sé qué hacer
Roadie
921 Views
1 replies
0 likes
I bought premium family 5 months ago and I add my brother. 5 moths later, I was adding my other brother but they didn't accept the adress because 5 months ago I wrote half of the our adress and I don't remember what exactly I wrote there. What should...
I bought premium family 5 months ago and I add my brother. 5 moths later, I was adding my other brother but they didn't accept the adress because 5 months ago I wrote half of the our adress and I d...
Community Legend
562 Views
1 replies
0 likes
I'm on a family subscription but I also just got charged for an individual membership. I need to be refunded and not charged again. Also, the lack of a simple customer service help option sucks.
I'm on a family subscription but I also just got charged for an individual membership. I need to be refunded and not charged again. Also, the lack of a simple customer service help option sucks.
Community Legend
854 Views
5 replies
0 likes
Hello, I had a premium account and I joined a family premium as a family member. Nevertheless yesterday I was charged 9,99. Why? Will you refund this money?Thanks!
Hello, I had a premium account and I joined a family premium as a family member. Nevertheless yesterday I was charged 9,99. Why? Will you refund this money? Thanks!
Community Legend
917 Views
5 replies
0 likes
Hi, I just wrong press the family account ,after that cancelled it and I want to press back to the premium accnout and I saw the price was different with my original fee.My original premium fee is HKD$ 48, now changed to $ 58. could you please let me...
Hi, I just wrong press the family account ,after that cancelled it and I want to press back to the premium accnout and I saw the price was different with my original fee.My original premium f...
Spotify Star
559 Views
1 replies
0 likes
Hola! Pague mi mensualidad de premiun familiar y funciono el primer mes, al segundo spotify si cobro, pero en mi app me aparece que ya no tengo premium, como lo soluicono?
Hola! Pague mi mensualidad de premiun familiar y funciono el primer mes, al segundo spotify si cobro, pero en mi app me aparece que ya no tengo premium, como lo soluicono? 😞
Roadie
1072 Views
1 replies
0 likes
