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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82509 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Moderator
63153 Views
30 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
198541 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29942 Views
44 replies
4 likes
Hello, my cousin is just paying for the Familiar Plan, and I was in, but he got a mail .. which said that me and my other cousin will be kicked out of the plan because Spotify can't confirm we live in the same house. And I can't join it again because...
Hello, my cousin is just paying for the Familiar Plan, and I was in, but he got a mail .. which said that me and my other cousin will be kicked out of the plan because Spotify can't confirm we live i...
Casual Listener
2652 Views
6 replies
2 likes
Hola, Estoy teniendo un problema con la cuenta del plan familiar premium. Se me han desligado todas las cuentas atadas a la principal por que no pudieron confirmar el mismo domicilio. Cuando accedo a la cuenta principal para ver que domicilio tiene p...
Hola, Estoy teniendo un problema con la cuenta del plan familiar premium. Se me han desligado todas las cuentas atadas a la principal por que no pudieron confirmar el mismo domicilio.&...
Newbie
28127 Views
25 replies
0 likes
Eu tenho o plano familiar, e minha irmã usava normalmente. Do nada ela foi notificada que não podia usar por estar com um endereço diferente, sendo que moramos na mesma casa e o endereço está correto. Tanto que ela usava sem problemas! Tentei reenvia...
Eu tenho o plano familiar, e minha irmã usava normalmente. Do nada ela foi notificada que não podia usar por estar com um endereço diferente, sendo que moramos na mesma casa e o endereço está correto...
Newbie
143359 Views
223 replies
21 likes
Estuve revisando los threads que hay, y he encontrado que los dos grandes problemas que hay son:La funcionalidad de Verificación de Domicilio no es óptimaNo hay forma de verificar, o en su caso, cambiar la dirección de domicilio ingresada en una cuen...
Estuve revisando los threads que hay, y he encontrado que los dos grandes problemas que hay son: La funcionalidad de Verificación de Domicilio no es óptima No hay forma de verificar, o en su caso,...
Casual Listener
130030 Views
252 replies
69 likes
Hey there!Last Week I received an e-mail from Spotify, asking me to verify my adress in order to check whether I live at the same place as my familymemebrs in ou Family Account.I saw this mail when the 7-Day-Deadline was already been over and now I'm...
Hey there! Last Week I received an e-mail from Spotify, asking me to verify my adress in order to check whether I live at the same place as my familymemebrs in ou Family Account. I saw this mail w...
Newbie
8536 Views
43 replies
2 likes
I incorrectly typed the wrong zip code when spotify asked me to verify my address in an email. Now I am unable to join family premium even when the main account tried to re-invite me on multiple attempts. Whenever I type in the correct address I alwa...
I incorrectly typed the wrong zip code when spotify asked me to verify my address in an email. Now I am unable to join family premium even when the main account tried to re-invite me on multiple a...
Newbie
53084 Views
171 replies
6 likes
tengo una duda, me acabo de suscribir al premium de spotify, pero me quiero cambiar al plan familiar alguien sabe si van a cobrar los dos planes o solo el familiar que realizare por ultimo, gracias.
tengo una duda, me acabo de suscribir al premium de spotify, pero me quiero cambiar al plan familiar alguien sabe si van a cobrar los dos planes o solo el familiar que realizare por ultimo, gracias.
Newbie
1268 Views
8 replies
0 likes
Tenho atualmente 3 pessoas no plano família, porém uma delas hoje não conseguiu usar o aplicativo, quando fui ao painel vi que ele não estava mais na lista de cadastrados, fiz novamente o cadastro como parente mas aparece a seguinte mensagem: "Você n...
Tenho atualmente 3 pessoas no plano família, porém uma delas hoje não conseguiu usar o aplicativo, quando fui ao painel vi que ele não estava mais na lista de cadastrados, fiz novamente o cadastro co...
Spotify Star
79716 Views
300 replies
7 likes
HelloI have been invited to be a member of a family plan. When I try to redeem the plan using the provided link, after I enter my address, I get an error saying:" Unable to join you to this Family Plan. We have not been able to confirm thay you live ...
Hello I have been invited to be a member of a family plan. When I try to redeem the plan using the provided link, after I enter my address, I get an error saying: " Unable to join you to this Family...
Spotify Star
147931 Views
89 replies
23 likes
Hola buenas tardes soy la titular de una cuenta familiar el dia 21 de diciembre realize mi pago a spotify y todo bien llevaba 3 meses sin problemas pero el dia 29 veo mi cuenta y soy free al igual que mis familiares entonces pues por que me quitaron ...
Hola buenas tardes soy la titular de una cuenta familiar el dia 21 de diciembre realize mi pago a spotify y todo bien &nb...
Newbie
4737 Views
20 replies
2 likes
Hola, deseo pagar el plan familiar por un año, pero no encuentro enlace alguno, existe esa manera de pago? Saludos.
Hola, deseo pagar el plan familiar por un año, pero no encuentro enlace alguno, existe esa manera de pago? Saludos.
Moderator
81001 Views
20 replies
8 likes
Why can't my daughter and myself be listening to Spotify at the same time when we have the family plan? What is the point if you can't all listen when you want to without kicking the other person out of the account.
Why can't my daughter and myself be listening to Spotify at the same time when we have the family plan? What is the point if you can't all listen when you want to without kicking the other person o...
Newbie
123756 Views
13 replies
12 likes
Hi thereI'm trying to get in touch with someone from the business that can make Spotify Family work, seems broken to me.I had a standard account, the kids were using it with their devices.I upgraded to "family" as per the sales pitch.I invited our fo...
Hi there I'm trying to get in touch with someone from the business that can make Spotify Family work, seems broken to me. I had a standard account, the kids were using it with their devices. I u...
Moderator
1311 Views
4 replies
2 likes
hace un par de meses que tengo cuenta spotify premium familiar, pero ahora mi hermano me quiere agregar y ya facture este mes, ¿existe alguna forma de cambiar el administrador de mi cuenta a otra de las personas dentro del plan familiar y asi yo unir...
hace un par de meses que tengo cuenta spotify premium familiar, pero ahora mi hermano me quiere agregar y ya facture este mes, ¿existe alguna forma de cambiar el administrador de mi cuenta a otra de ...
Spotify Star
7744 Views
12 replies
0 likes
Hi, where can I change my physical adress? (street, number etc..)
Hi, where can I change my physical adress? (street, number etc..)
Casual Listener
14460 Views
24 replies
1 likes
Can someone help me with to delete a spotify user in Spotify Family.Because i added someone who i don't want to add anymore.
Can someone help me with to delete a spotify user in Spotify Family. Because i added someone who i don't want to add anymore.
Spotify Legend
135134 Views
9 replies
0 likes
Hola. Tengo contratado el plan familiar y por ello me cobran $54 (Pesos Argentinos) en el cual solamente tengo a uno de mis hermanos. Al querer agregar otro voy a la parte de administración de la página, donde dice "Haz clic en "invitar" para ofrecer...
Hola. Tengo contratado el plan familiar y por ello me cobran $54 (Pesos Argentinos) en el cual solamente tengo a uno de mis hermanos. Al querer agregar otro voy a la parte de administración de la pág...
Newbie
57535 Views
25 replies
1 likes
Hola, Acabo de contratar el plan familiar y envié la invitacion a un familiar mío.A mi familiar le ha llegado el mail con la invitacion, inició sesión con su cuenta de spotify y sin embargo, al confirmar el código de invitacion, le aparece el mensaje...
Hola, Acabo de contratar el plan familiar y envié la invitacion a un familiar mío. A mi familiar le ha llegado el mail con la invitacion, inició sesión con su cuenta de spotify y sin embarg...
Moderator
296407 Views
159 replies
11 likes
Hello My mother gave me Spotify Premium today, after she updated her account to Spotify Family. I had used her account before and she got tired not being able to play her music whenever she wanted. I created myself a new account from the link I got f...
Hello My mother gave me Spotify Premium today, after she updated her account to Spotify Family. I had used her account before and she got tired not being able to play her music whenever s...
Newbie
75885 Views
15 replies
1 likes
I'm paying for family membership and my wife is the only member at the moment. We're about to add my family members. But when I go to Family there is no option to add more family members. The "How to" guide" is retarded as it shows a screenshot of so...
I'm paying for family membership and my wife is the only member at the moment. We're about to add my family members. But when I go to Family there is no option to add more family members. &n...
Spotify Star
6693 Views
4 replies
2 likes
