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I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
79687 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
59260 Views
25 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195899 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29108 Views
44 replies
4 likes
I want my 9 yr old to be able to use Spotify on their fire tablets, but I can't invite them to join on that device. The app won't let him create an account because he's too young. Any help would be great.
I want my 9 yr old to be able to use Spotify on their fire tablets, but I can't invite them to join on that device. The app won't let him create an account because he's too young. Any help would b...
Roadie
1580 Views
1 replies
0 likes
It keeps saying - There was a problem, try again later.
It keeps saying - There was a problem, try again later.
Spotify Star
266 Views
3 replies
0 likes
Mi cuenta tiene desde el 2022 y en estos 3 años solo he estado en 2 planes familiares ya habiando pasado 12 meses y por lo cual ahora que quiero unirme no me deja y quisiera que arreglen eso ya que estaria perdiendo toda la musica que me gusta y mis ...
Mi cuenta tiene desde el 2022 y en estos 3 años solo he estado en 2 planes familiares ya habiando pasado 12 meses y por lo cual ahora que quiero unirme no me deja y quisiera que arreglen eso ya que e...
Moderator
313 Views
1 replies
0 likes
I'm the main account holder of my family plan. I have 4 members including myself all who accepted the invitation with no issue but for whatever reason my mother can't. The address is the EXACT same as mine but no matter what we select it says they ca...
I'm the main account holder of my family plan. I have 4 members including myself all who accepted the invitation with no issue but for whatever reason my mother can't. The address is the EXACT same a...
Visitor
1462 Views
7 replies
2 likes
My current plan is Premium duo and i want to change to family plan, but every time an error occurs and asks me to try again later
My current plan is Premium duo and i want to change to family plan, but every time an error occurs and asks me to try again later
Spotify Star
234 Views
1 replies
0 likes
Starting getting ads today while listening to my premium family subscription. What's happening?
Starting getting ads today while listening to my premium family subscription. What's happening?
Visitor
3937 Views
15 replies
0 likes
Trying to get the random button beside the play button on my wife’s phone and even trying to delete app and turning phone off did not fix the problem. Please help
Trying to get the random button beside the play button on my wife’s phone and even trying to delete app and turning phone off did not fix the problem. Please help
Moderator
175 Views
1 replies
0 likes
PlanFamily PremiumCountryUSADeviceiphoneOperating Systemios 10 My Question or IssueI pay for family premium and have for many months. Everyone else on my plan has access but I can only access the free account even though it says I am the manager of t...
Plan Family Premium Country USA Device iphone Operating System ios 10 My Question or Issue I pay for family premium and have for many months. Everyone else on my plan has a...
Spotify Star
522 Views
1 replies
0 likes
Criei o plano família e não houve problemas para adicionar meu pai, porém ao tentar adicionar minha mãe não é possível concluir a ação. Ela recebe o convite, entra e coloca o endereço, porém ao confirmar aparece uma mensagem de que “Houve um erro” e ...
Criei o plano família e não houve problemas para adicionar meu pai, porém ao tentar adicionar minha mãe não é possível concluir a ação. Ela recebe o convite, entra e coloca o endereço, porém ao confi...
Moderator
288 Views
3 replies
0 likes
PlanPremiumCountryUKDeviceMultiple iPhones + MacOS desktop clientOperating SystemMultiple iOS versions and multiple MacOS versions My Question or IssueThe three of us in my family have shared the same Spotify Premium account for a long time, meaning ...
Plan Premium Country UK Device Multiple iPhones + MacOS desktop client Operating System Multiple iOS versions and multiple MacOS versions My Question or Issue The three of us in my family...
Spotify Star
3424 Views
1 replies
0 likes
PlanFamily PremiumCountry DeviceAllOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI left a family plan in December, the only family plan I've ever been in, and now have arranged to join a new one at the new house I've mov...
Plan Family Premium Country Device All Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I left a family plan in December, the only family p...
Spotify Star
458 Views
1 replies
0 likes
We have a premium family account but I fail to enter the group. I have recieved several invitations but when I try to follow the link a pink page appears on the screen that says "this page cannot be found" or something like that. What should I do? Ma...
We have a premium family account but I fail to enter the group. I have recieved several invitations but when I try to follow the link a pink page appears on the screen that says "this page c...
Moderator
241 Views
1 replies
0 likes
We are having the same problem. Members on the extended family plan can't acgtually play songs. For exampe you search for 'Padam Padam' and when you click on it, it justtakes you to a play list? Anyone able to help?
We are having the same problem. Members on the extended family plan can't acgtually play songs. For exampe you search for 'Padam Padam' and when you click on it, it justtakes you to a p...
Moderator
200 Views
1 replies
0 likes
Premium family CountryUkDeviceSamsung A5 Samsung s22 and others Operating android My Question or IssueHello can someone please help.I have had a family premium account for the last three years but due to a bank issue (not funds) my direct debit faile...
Premium family Country Uk Device Samsung A5 Samsung s22 and others Operating android My Question or Issue Hello can someone please help. I have had a family premium a...
Spotify Star
295 Views
3 replies
0 likes
There’s a podcast that has locked episodes that require a second monthly prescription, I would like to get the subscription but I am curious if the main account on the family plan can see my purchase if I get it.PlanFamily PlanCountryUnited StatesDev...
There’s a podcast that has locked episodes that require a second monthly prescription, I would like to get the subscription but I am curious if the main account on the family plan can see my p...
Spotify Star
292 Views
1 replies
0 likes
PlanFamilyCountrySwitzerland Bonjour, je viens de switcher d'un abonnement duo à famille. Le changement a bien été pris en compte et c'est bien marqué que j'ai un abonnement famille. Or, quand j'essaie d'inviter d'autres membres de ma famille, l'écra...
Plan Family Country Switzerland Bonjour, je viens de switcher d'un abonnement duo à famille. Le changement a bien été pris en compte et c'est bien marqué que j'ai un abonnement f...
Moderator
198 Views
1 replies
0 likes
My Question or IssueI am getting kicked out of the family plan my friend invited me to join years ago.I do not want to loose my music as of course over the years I collected quite a lot. Is there a way to ensure that I keep all my saved music and pla...
My Question or Issue I am getting kicked out of the family plan my friend invited me to join years ago. I do not want to loose my music as of course over the years I collected quite a lot....
Spotify Star
324 Views
1 replies
0 likes
Hi All, I have Spotify Premium Family with 4 users and we all use Spotify on our phones, in our cars and on Alexa's in the house.The problem I have is that if I'm listening on my phone or in the car and somebody at home starts to play music on one of...
Hi All, I have Spotify Premium Family with 4 users and we all use Spotify on our phones, in our cars and on Alexa's in the house. The problem I have is that if I'm listening on my phone o...
Newbie
43758 Views
40 replies
6 likes
PlanFamilyCountryUKDeviceSamsung A53Operating SystemAndroid My Question or IssueRecently upgraded my premium to family and sent invites to 3 family members who all live at same address as me. First two family members accepted the invites, confirmed o...
Plan Family Country UK Device Samsung A53 Operating System Android My Question or Issue Recently upgraded my premium to family and sent invites to 3 family members who all live at s...
Spotify Star
283 Views
1 replies
0 likes
Hi, I have family premium but I can't access the audiobooks. Can someone explain how it works? When I go to the books it says they aren't available? ThanksPam
Hi, I have family premium but I can't access the audiobooks. Can someone explain how it works? When I go to the books it says they aren't available? Thanks Pam
Spotify Star
279 Views
4 replies
0 likes
