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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 136966 Views
  • 32 replies
  • 8 likes
  • 136966 Views
  • 32 replies
  • 8 likes

Solved!! Spotify não aceita meu endereço na verificação do Plano Familiar!!

Ola, Fui integrado num Plano Familiar poucos meses atras e no dia 31/07/2017, recebi um pedido de confirmacao de endereço do Spotify, por email. Tive um erro de digitaçao no CEP e meu endereço nao pôde ser verificado, conforme o contato que fizeram t...

  • Casual Listener
  • Ola,   Fui integrado num Plano Familiar poucos meses atras e no dia 31/07/2017, recebi um pedido de confirmacao de endereço do Spotify, por email. Tive um erro de digitaçao no CEP e meu e...
  • Bittencourt
  • Spotify Star
  • 10590 Views
  • 5 replies
  • 0 likes
  • 10590 Views
  • 5 replies
  • 0 likes

Superuser Contribution Passwort im Premium für meinen Sohn vergessen.

Hallo. Das Handy meines Sohnes ist kaputt gegangen. Er ist in meinem Premium Abo enthalten und möchte aber seine Playlist Sammlung nicht verlieren. Daher möchte ich ihn auch nicht einfach löschen und neu anlegen.Was kann man da machen? Er ist bei mir...

  • Visitor
  • Hallo. Das Handy meines Sohnes ist kaputt gegangen. Er ist in meinem Premium Abo enthalten und möchte aber seine Playlist Sammlung nicht verlieren. Daher möchte ich ihn auch nicht einfach löschen und...
  • Vasil
  • Moderator
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Can I copy my library, play history and all to a new account?

Me and my son have shared an account since he was about a year... forund music, listened together and so on. He's 12 and we had the Idea that it would be awesome if he could have our entire library on his account, as it's his as well, instead of need...

  • Casual Listener
  • Me and my son have shared an account since he was about a year... forund music, listened together and so on. He's 12 and we had the Idea that it would be awesome if he could have our entire library o...
  • anderssonne
  • Casual Listener
  • 215 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 215 Views
  • 2 replies
  • 0 likes

Superuser Contribution No me deja agregar a ningún usuario en la cuenta premiun familiar!!!

Me gustaría que contactaras conmigo, llevo ya un tiempo intentando que me solucionarais el problema.Mi teléfono es *********

  • Visitor
  • Me gustaría que contactaras conmigo, llevo ya un tiempo intentando que me solucionarais el problema. Mi teléfono es *********   <moderator edit> 
  • Vasil
  • Moderator
  • 193 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution i have a premium account why does my music is chosen randomly ?

I just got the family premium membership from my brother and the platform isn't working right. Music is chosen randomly and it stops !

  • Visitor
  • I just got the family premium membership from my brother and the platform isn't working right. Music is chosen randomly and it stops !
  • Dian
  • Spotify Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

não aparece opção para cancelamento

na pagina de alteração de conta conforme orientado na pagina de perguntas não me aparece a opção de cancelamento do plano antes da renovação, obs: assinei um mês de graça até a data de hoje para experimentar, gostaria de cancelar antes de efetuar a c...

  • Visitor
  • na pagina de alteração de conta conforme orientado na pagina de perguntas não me aparece a opção de cancelamento do plano antes da renovação, obs: assinei um mês de graça até a data de hoje para expe...
  • Bittencourt
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Paguei plano Premium duo mas somente atualizou meu antigo plano individual

Foi pago um boleto para o plano DUO, mas ao invés de atualizar pro duo, somente atualizou o pagamento do plano individual que antes tinha/ ainda tenho. Preciso de soluções.

  • Visitor
  • Foi pago um boleto para o plano DUO, mas ao invés de atualizar pro duo, somente atualizou o pagamento do plano individual que antes tinha/ ainda tenho. Preciso de soluções.
  • Bittencourt
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

PlanPremiumCountryCHDeviceiPhone 12Operating System(iOS 10) My Question or Issue1. The language should be italian/english, not French or German.2. I can't add a user even though they have premium subscription. It's not clear the difference between my...

  • Newbie
  • Plan Premium Country CH Device iPhone 12 Operating System (iOS 10)   My Question or Issue 1. The language should be italian/english, not French or German. 2. I can't add a user even t...
  • Vasil
  • Moderator
  • 158 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 158 Views
  • 1 replies
  • 0 likes

How can I change the emailaddress of a family member?

My daughter's emailaddress changed, how can I get notifications sent to that new email?

  • Visitor
  • My daughter's emailaddress changed, how can I get notifications sent to that new email?
  • Maxim
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Solved!! How can I search inside my playlist of 700 songs ? I cannot find the button

I have a big playlist of 700 songs and I wanted to search inside it but I cannot find the button… could you help me ? Thank you !

  • Casual Listener
  • I have a big playlist of 700 songs and I wanted to search inside it but I cannot find the button… could you help me ? Thank you !
  • Yona79
  • Casual Listener
  • 304 Views
  • 2 replies
  • 0 likes
  • 304 Views
  • 2 replies
  • 0 likes

How can i add my partner on my duo premium

i have the premiume duo where i can add my husband spotify with my account but i can't HELP

  • Newbie
  • i have the premiume duo where i can add my husband spotify with my account but i can't HELP
  • kaworu_bloodpaw
  • Roadie
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deleted family member by mistake

Hi - I deleted a family member from my Premium Family Account by mistake because they couldn't log in and there was a spelling error in their username (which it transpires had always been there). However, I also REPORTED IT AS SUSPICIOUS ACTIVITY. i ...

  • Visitor
  • Hi - I deleted a family member from my Premium Family Account by mistake because they couldn't log in and there was a spelling error in their username (which it transpires had always been there). H...
  • Dian
  • Spotify Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify saying I ran out of premium when I'm a part of a family plan.

My family's plan ran out a few months ago, so we switched the family head from my account to my dad's account. Now sometimes when I open Spotify, I get an error saying my plan ran out, when it hasn't. My recently listened to that appears at the top o...

  • Casual Listener
  • My family's plan ran out a few months ago, so we switched the family head from my account to my dad's account. Now sometimes when I open Spotify, I get an error saying my plan ran out, when it h...
  • Alex
  • Spotify Legend
  • 296 Views
  • 3 replies
  • 0 likes
  • 296 Views
  • 3 replies
  • 0 likes