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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131690 Views
  • 32 replies
  • 8 likes
  • 131690 Views
  • 32 replies
  • 8 likes

How can i update my physical address? My wife is unable to join to my family plan.

I move with mmy wife an purchased the family plan bur she is unable to join due to physical address error, I sign in with Facebook and I can't find how to update our address

  • Casual Listener
  • I move with mmy wife an purchased the family plan bur she is unable to join due to physical address error, I sign in with Facebook and I can't find how to update our address
  • Specialworld
  • Community Legend
  • 1995 Views
  • 3 replies
  • 0 likes
  • 1995 Views
  • 3 replies
  • 0 likes

Spotify Family

Hello: I've been using Spotify Family account since June 2016, and just a few days ago 4 of my 5 users using their account lose them cuz can't confirm their address with mine. I sent them back the invitation, but it appears a notification that the ac...

  • Casual Listener
  • Hello:   I've been using Spotify Family account since June 2016, and just a few days ago 4 of my 5 users using their account lose them cuz can't confirm their address with mine. I sent them b...
  • esponges
  • Newbie
  • 2880 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 2880 Views
  • 1 replies
  • 0 likes

Family member can't download, not upgraded.

Hi there. I invited my daughter's existing free account to join my family premium membership. The invitation worked, but she can't download songs and is offered to "get premium". Isn't her account supposed to have premium features? How can I fix this...

  • Newbie
  • Hi there. I invited my daughter's existing free account to join my family premium membership. The invitation worked, but she can't download songs and is offered to "get premium". Isn't her account s...
  • Maxim
  • Spotify Star
  • 2526 Views
  • 1 replies
  • 0 likes
  • 2526 Views
  • 1 replies
  • 0 likes

Solved!! Problems with Families and countries

Today I came across a problem of setting up my family account with my girlfriend.We both live in Denmark, but I am Portuguese and she is Danish. My paypal account is setup for Portugal because you can't change it. When I was trying to setup the famil...

  • Newbie
  • Today I came across a problem of setting up my family account with my girlfriend. We both live in Denmark, but I am Portuguese and she is Danish. My paypal account is setup for Portugal because y...
  • Maxim
  • Spotify Star
  • 4012 Views
  • 1 replies
  • 0 likes
  • 4012 Views
  • 1 replies
  • 0 likes

Check family account adress

Hi! I want to know if its possible to check how I wrote my adress. I can't remember how I spelled my adress and now I can't add a family member. Thanks

  • Newbie
  • Hi! I want to know if its possible to check how I wrote my adress. I can't remember how I spelled my adress and now I can't add a family member. Thanks
  • Jacob
  • Community Legend
  • 2503 Views
  • 1 replies
  • 0 likes
  • 2503 Views
  • 1 replies
  • 0 likes