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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 167300 Views
  • 32 replies
  • 9 likes
  • 167300 Views
  • 32 replies
  • 9 likes

Profile problems on our family account.

This problem concerns our profiles on iphone. My son borrowed my headphones to listen on Spotify on his IPhone. This switch caused my playlists and listening history to appear on his Spotify app. It appears as my profile now ”jumped over to his plan/...

  • Visitor
  • This problem concerns our profiles on iphone. My son borrowed my headphones to listen on Spotify on his IPhone. This switch caused my playlists and listening history to appear on his Spotify app. It ...
  • Maxim
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

My daughter can't join my family plan

PlanPremiumCountryCanadaDevice(Samsung Galaxy S23)Operating System(Android) My Question or IssueI have Family Premium and was able to get my wife and son set up even when they weren't at my home in Hamilton, On. However, my daughter is having a lot o...

  • Casual Listener
  • Plan Premium Country Canada Device (Samsung Galaxy S23) Operating System (Android)   My Question or Issue I have Family Premium and was able to get my wife and son set up even when t...
  • Maxim
  • Spotify Star
  • 365 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 365 Views
  • 5 replies
  • 1 likes

Superuser Contribution Can't remove family member

I need to remove a family member but if I go yo the members administration it says I already have 6 members but there is one that doesn't have a name and the arrow button is not displayed to manually remove it PlanFree/PremiumCountry Device(iPhone 8,...

  • Casual Listener
  • I need to remove a family member but if I go yo the members administration it says I already have 6 members but there is one that doesn't have a name and the arrow button is not displayed to m...
  • nigeg
  • Newbie
  • 946 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 946 Views
  • 5 replies
  • 0 likes

Superuser Contribution "Why can't edit anything in my profile

I'm logged into my account and need to update my address and remove 2 members - I can't do either

  • Visitor
  • I'm logged into my account and need to update my address and remove 2 members - I can't do either
  • MihailY
  • Moderator
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Can't Convert premium individual to Family premium

I want to change my profile Premium Individual (since 2019) to Family Premium. I have the opportunity to change, but when I select I receive following error message (sorry it is German):errorWir können dein Abo leider nicht umstellen. Das kann versch...

  • Casual Listener
  • I want to change my profile Premium Individual (since 2019) to Family Premium. I have the opportunity to change, but when I select I receive following error message (sorry it is German): error W...
  • Maxim
  • Spotify Star
  • 351 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 351 Views
  • 3 replies
  • 0 likes

Error message when validating address to join family membership

I type in the address for the family membership that I want to move to, the wizard recognizes the address that I'm looking for, when validating I receive an error message 'a problem occurred, please try later'. I've tried several times for two days n...

  • Visitor
  • I type in the address for the family membership that I want to move to, the wizard recognizes the address that I'm looking for, when validating I receive an error message 'a problem occurred, p...
  • Maxim
  • Spotify Star
  • 199 Views
  • 1 replies
  • 1 likes
  • 199 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium For Family Annual Plan

I have monthly premium for family plan, how do I pass to the annual plan?

  • Casual Listener
  •   I have monthly premium for family plan, how do I pass to the annual plan?
  • 70boss429
  • Newbie
  • 36813 Views
  • 9 replies
  • 43 likes
  • Premium for Family
  • 36813 Views
  • 9 replies
  • 43 likes

Superuser Contribution I can't connect a family member to premium family plan

even though my daughter is standing right next to me, when she tries to connect to the family plan and gives the exact same address, it says she doesn't live in the same country

  • Visitor
  • even though my daughter is standing right next to me, when she tries to connect to the family plan and gives the exact same address, it says she doesn't live in the same country
  • Yordan
  • Moderator
  • 213 Views
  • 2 replies
  • 1 likes
  • 213 Views
  • 2 replies
  • 1 likes

Superuser Contribution Converting premium individual ( Issued through a voucher ) to Family premium

PlanPremium (Individual)CountryEgyptDeviceApple iPhoneOperating SystemiOS 17 My Question or Issue Hello everyone! I was given a voucher for an individual premium subscription for a period of 3 months. I would like to convert an individual plan into a...

  • Visitor
  • ...remium subscription for a period of 3 months. I would like to convert an individual plan into a family plan. Will I be Able to do it? Given that the individual premium plan is activated with a voucher
  • Yordan
  • Moderator
  • 271 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 271 Views
  • 1 replies
  • 0 likes

Cannot delete family member

PlanFamilyCountrySpainDeviceAll (account issue)Operating SystemAll (account issue) My Question or IssueI have one family member that is unknown on my family plan and I cannot delete it. because the button is not available. Is there any way to delete ...

  • Casual Listener
  • Plan Family Country Spain Device All (account issue) Operating System All (account issue)   My Question or Issue I have one family member that is unknown on my family plan and I c...
  • xots42
  • Casual Listener
  • 215 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 215 Views
  • 2 replies
  • 0 likes

Superuser Contribution por que sale error al ingresar miembros de mi familia al premium family

cuando le envío el link de invitación para premium family a mis familiares, en el momento de que ingresan la dirección y el sistema la encuentra se queda cargando y sale que "hubo un problema, intente mas tarde", que se puede hacer para corregir esto...

  • Visitor
  • cuando le envío el link de invitación para premium family a mis familiares, en el momento de que ingresan la dirección y el sistema la encuentra se queda cargando y sale que "hubo un problema, i...
  • Vasil
  • Moderator
  • 308 Views
  • 3 replies
  • 0 likes
  • 308 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant accept family invite

We have been using family plan for years and then suddenly we got logged out and our plan is gone. Now we created a new family plan now and yet me and my siblings cant accept the family invite. Is there a problem with spotify right now?

  • Visitor
  • We have been using family plan for years and then suddenly we got logged out and our plan is gone. Now we created a new family plan now and yet me and my siblings cant accept the family invite. Is t...
  • Yordan
  • Moderator
  • 175 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 175 Views
  • 1 replies
  • 0 likes

why won't my prepaid visa work for my payment option?

I am trying to pay for my membership with a prepaid visa and the system won't accept it.

  • Visitor
  • I am trying to pay for my membership with a prepaid visa and the system won't accept it.
  • mauve_minnow
  • Roadie
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Solved!! Family Plan Temporary Account Disable

Is it possible for the manager of a Family Plan to temporarily disable an account? For example, can I disable my daughter's access until her chores are done, and then reenable it?

  • Newbie
  • Is it possible for the manager of a Family Plan to temporarily disable an account? For example, can I disable my daughter's access until her chores are done, and then reenable it?
  • Maxim
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution family offer

hi I am a regular user with one account. I had an offer for two months of family subscription pop up but I didn't take advantage. any ideas on how I can now get this offer? I'm in the UK if that makes any difference!

  • Newbie
  • hi I am a regular user with one account.  I had an offer for two months of family subscription pop up but I didn't take advantage.  any ideas on how I can now get this offer?  I'm i...
  • rain8
  • Visitor
  • 1009 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1009 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can’t Favorite Shared Playlist Music on Spotify Kids

PlanPremium FamilyCountryUSADeviceLuoran MP3 PlayerOperating SystemAndroid Nougat My Question or IssueI have shared playlists with my kids, and I am able to add them to their Spotify kids accounts. However, there is no heart icon to favorite music fr...

  • Casual Listener
  • Plan Premium Family Country USA Device Luoran MP3 Player Operating System Android Nougat   My Question or Issue I have shared playlists with my kids, and I am able to add them to t...
  • Elena
  • Moderator
  • 483 Views
  • 2 replies
  • 5 likes
  • Premium for Family
  • 483 Views
  • 2 replies
  • 5 likes

i am trying to invite a family member on to my plan but there's no option

when I go I to manage my plan the option to add members isn't there. I have the family plan with only 2 members and it allows up to six.

  • Visitor
  • when I go I to manage my plan the option to add members isn't there. I have the family plan with only 2 members and it allows up to six.
  • Maxim
  • Spotify Star
  • 300 Views
  • 3 replies
  • 0 likes
  • 300 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Kicked out of family plan

I was not able to vefiry my account/confirm my address during the 7-day span given to me on my email and now I'm back to free account.How do I verify my account or get back to my family's plan? My sister tried to invite me but I always get this messa...

  • Newbie
  • I was not able to vefiry my account/confirm my address during the 7-day span given to me on my email and now I'm back to free account. How do I verify my account or get back to my family's plan? M...
  • AlejaR
  • Moderator
  • 13896 Views
  • 5 replies
  • 0 likes
  • 13896 Views
  • 5 replies
  • 0 likes