Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 177793 Views
  • 32 replies
  • 9 likes
  • 177793 Views
  • 32 replies
  • 9 likes

As the owner of the group, how can I see what email addresses are attached to my family account.

PlanFamilyMy Question or IssueMy son got a new phone and we can not figure out what his username is to transfer his account to new phone. As the account owner I should be able to see his login info. Where can I find it? I've looked everywhere and onl...

  • Regular
  • Plan Family My Question or Issue My son got a new phone and we can not figure out what his username is to transfer his account to new phone. As the account owner I should be able to see his l...
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I or Spotify guarantee that there is no erotic content played by kid

I recently came over some audio porn / erotic (explicit) content on my 12 yo sons spotify account. While the filter for explicit content seems to work ok, there seem to be a lot of audio "books" with adult content! Would be nice if Spotify would hand...

  • Visitor
  • I recently came over some audio porn / erotic (explicit) content on my 12 yo sons spotify account. While the filter for explicit content seems to work ok, there seem to be a lot of audio "books" with...
  • jesse4522
  • Newbie
  • 2367 Views
  • 3 replies
  • 0 likes
  • 2367 Views
  • 3 replies
  • 0 likes

cant join to a family plan

Hi, I'm unable to join to a family plan. The owner sent me an invitation link. I go through all the steps (putting the right adres) but every time I tried, at the end all what I can see is error.

  • Visitor
  • Hi, I'm unable to join to a family plan. The owner sent me an invitation link. I go through all the steps (putting the right adres) but every time I tried, at the end all what I can see is error.
  • nicoortiz240
  • Music Fan
  • 917 Views
  • 13 replies
  • 0 likes
  • 917 Views
  • 13 replies
  • 0 likes

address confirmation

I had the premium family plan and we moved country. I updated the address, but nobody is able to join even inputing the right address

  • Newbie
  • I had the premium family plan and we moved country. I updated the address, but nobody is able to join even inputing the right address
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Retaining playlists when adding student plan to family plan

My daughter currently has a spotify student plan. Now if we take a spotify family plan and we invite our daughter does she retain her playlists?None of the below information is required. However, the more you provide the easier it will be for us to t...

  • Newbie
  • My daughter currently has a spotify student plan. Now if we take a spotify family plan and we invite our daughter does she retain her playlists?None of the below information is required. However, t...
  • Stan66
  • Newbie
  • 141 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 141 Views
  • 1 replies
  • 0 likes

Changing payment method

PlanPremium Duo CountryGeorgia DeviceiPhone XR Operating SystemIOS My Question or IssueRegistered in Kazakhstan, living in Georgia. Can't change the payment method and invite my familiy member (that I live with) because of the issue.

  • Casual Listener
  • Plan Premium Duo   Country Georgia   Device iPhone XR   Operating System IOS   My Question or Issue Registered in Kazakhstan, living in Georgia. Can't change the paym...
  • Maxim
  • Spotify Star
  • 346 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 346 Views
  • 3 replies
  • 0 likes

Data protection, privacy

Family plan, Germany.iOS devices Dear Spotify,i am paying now each month 17,99€ for sharing spotify with my familiy.I am wondering, if my kids creating playlists, why they are per default "public" and not "private".Sorry, but nowadays, the default se...

  • Casual Listener
  • Family plan, Germany. iOS devices   Dear Spotify, i am paying now each month 17,99€ for sharing spotify with my familiy. I am wondering, if my kids creating playlists, why they are p...
  • NaCkHaYeD
  • Casual Listener
  • 197 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 197 Views
  • 2 replies
  • 0 likes

Ads

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cómo cambiar mi Plan Familiar de Pago Mensual a Anual?

PlanPremiumCountryMéxico My Question or IssueCómo puedo cambiar mi Plan Familiar de Pago Mensual a Anual?hace tiempo entre al chat de ayuda y me indicaron la página para hacer el pago pero a la hora que escoger 1 pago anual de xxxxx me pone: "Lo sent...

  • Newbie
  • Plan Premium Country México   My Question or Issue Cómo puedo cambiar mi Plan Familiar de Pago Mensual a Anual? hace tiempo entre al chat de ayuda y me indicaron la página para hacer el p...
  • Susan_GP
  • Moderator
  • 12008 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 12008 Views
  • 1 replies
  • 0 likes

Premium family plan invite failing

https://www.spotify.com/us/family/join/invite/ The system is sending this link out as an invite for premium membership and the recipient is saying that theyre getting a 404. I can confirm this link does not work. can you help me get the right link? J...

  • Visitor
  • https://www.spotify.com/us/family/join/invite/   The system is sending this link out as an invite for premium membership and the recipient is saying that theyre getting a 404. I can confirm t...
  • Bittencourt
  • Spotify Star
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

One member in the Premium family subscription can’ listen to music

We are five persons in the Premium family. My son is included in the subscription, but can’t listen to, or download music in his profile.

  • Visitor
  • We are five persons in the Premium family. My son is included in the subscription, but can’t listen to, or download music in his profile.
  • Maxim
  • Spotify Star
  • 361 Views
  • 3 replies
  • 0 likes
  • 361 Views
  • 3 replies
  • 0 likes

Accidentally reported someone

Premium plan, India Hi team,Someone from my family is moving on to a different family plan (we are a large family with 15 people so we are shuffling around after 3 of us moved to Apple Music). While removing her, I accidentally reported her profile a...

  • Visitor
  • Premium plan, India   Hi team, Someone from my family is moving on to a different family plan (we are a large family with 15 people so we are shuffling around after 3 of us moved to Apple M...
  • Maxim
  • Spotify Star
  • 372 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify hesabımda ödememem gecikti. Şu an yapmak istiyorum ama kart kabul

Kart kabul etmiyor. Nasıl ödeme yapacağım bilmiyorum. Duo kullandığım kardeşimin hesabından da ödeme yapamıyoruz. İkimizde mağduruz.

  • Visitor
  • Kart kabul etmiyor. Nasıl ödeme yapacağım bilmiyorum. Duo kullandığım kardeşimin hesabından da ödeme yapamıyoruz. İkimizde mağduruz.
  • Vasil
  • Moderator
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Family moved abroad

We have moved to France and struggling to recover our family plan

  • Visitor
  • We have moved to France and struggling to recover our family plan
  • Billy-J
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

why can’t i pay for my plan after the payment day passed?

i’ve credited my card with money and as i try to update my payment method so i can pay for my family plan, it always fails

  • Newbie
  • i’ve credited my card with money and as i try to update my payment method so i can pay for my family plan, it always fails
  • Billy-J
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Does family owner get notification when I leave plan?

PlanPremium FamilyCountrySweden My Question or Issue:I'm wondering if the owner of my family plan gets an email or notification when I decide to leave out of the plan? Or do I just leave and no one gets a notification? Thanks!

  • Casual Listener
  • Plan Premium Family Country Sweden   My Question or Issue: I'm wondering if the owner of my family plan gets an email or notification when I decide to leave out of the plan? Or do I just l...
  • blackdragoon
  • Newbie
  • 19427 Views
  • 18 replies
  • 0 likes
  • Premium for Family
  • 19427 Views
  • 18 replies
  • 0 likes

Premium users

PlanPremium familyCountryNorwayDeviceNokia x 30 5gOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan u make it so that plan managers can't turn off expliced content for plan users

  • Visitor
  • Plan Premium family Country Norway Device Nokia x 30 5g Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Can u make it so that plan managers can't t...
  • Maxim
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 136 Views
  • 1 replies
  • 0 likes