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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134874 Views
  • 32 replies
  • 8 likes
  • 134874 Views
  • 32 replies
  • 8 likes

Family Plan

If you have cancelled Spotify premium family plan can you apply for family plan again and send a link again to the same family members again?

  • Visitor
  • If you have cancelled Spotify premium family plan can you apply for family plan again and send a link again to the same family members again?  
  • Bittencourt
  • Spotify Star
  • 320 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 320 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo premium doesn't work

I gave the link to my wife, she confirmed the address, but still it stays as free Spotify with add and we cannot listen Spotify separately?

  • Visitor
  • I gave the link to my wife, she confirmed the address, but still it stays as free Spotify with add and we cannot listen Spotify separately?
  • Dian
  • Spotify Legend
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family account different places

Going in another country but don't wanna loose the family account PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Going in another country but don't wanna loose the family account     Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating S...
  • Dian
  • Spotify Legend
  • 560 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 560 Views
  • 4 replies
  • 0 likes

Superuser Contribution I get an error message and cannot connect to share my family premium

I need to talk to a live agent. Our family has Premium and all of a sudden my wife cannot use the family account.

  • Visitor
  • I need to talk to a live agent. Our family has Premium and all of a sudden my wife cannot use the family account.
  • Eni
  • Moderator
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sister was removed from family plan and can't add her back

She has been on the account for a few years and then a couple of days ago she noticed ads. Obviously she blamed me and said I booted her off, siblings... But I didn't and we're trying to resolve it. When she clicks the link it just says she's not at ...

  • Visitor
  • She has been on the account for a few years and then a couple of days ago she noticed ads. Obviously she blamed me and said I booted her off, siblings... But I didn't and we're trying to resolve it. ...
  • Vasil
  • Moderator
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution Turn recommended songs off on own playlist.

I am a Premium user and have autoplay off. How do I stop Spotify from playing recommended song when I would rather just list to my playlist I created.

  • Visitor
  • I am a Premium user and have autoplay off. How do I stop Spotify from playing recommended song when I would rather just list to my playlist I created.
  • OscarDC
  • Moderator
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

My app won’t work

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUK DeviceiPhone 14 Pro Max Operating System(iOS 16.3 My Question or IssueMy app won’t load at all. Hasn’t been abl...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country UK Device iPhone 14 Pro Max Operating System (i...
  • 1139256550
  • Casual Listener
  • 320 Views
  • 2 replies
  • 0 likes
  • 320 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment failed via Paypal

Hi my payment failed via Paypal because there was an issue with the linked debet card. I've solved the issue and I've transferred money to my paypal account to update the outstanding payment. Now I need to wait until 30/01 for Paypal to book the tran...

  • Visitor
  • ...eed to wait until 30/01 for Paypal to book the transferred money. But in the meanwhile my Family premium is paused. My question is, if the money is fully transferred in Paypal, will my Spotify p...
  • Elena
  • Moderator
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Superuser Contribution I went from premium duo to premium family and I can't add my family. Help

I changed plans from duo to family and I can't add my previous partner from duo and the rest of my family to the plan. It's been over a week. Do I have to wait till the next billing cycle to add them? The link can not be copied. Plus my husband can't...

  • Visitor
  • I changed plans from duo to family and I can't add my previous partner from duo and the rest of my family to the plan. It's been over a week. Do I have to wait till the next billing cycle to add t...
  • Elena
  • Moderator
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover Weekly songs all influenced by songs played on a different account

HiWe have a Premium Family account which currently only hosts me and my husband. The children use my account to listen to songs and podcasts but my husband's Discover Weekly is now full of children's stuff and mine is not. We had briefly set up a Spo...

  • Casual Listener
  • Hi We have a Premium Family account which currently only hosts me and my husband. The children use my account to listen to songs and podcasts but my husband's Discover Weekly is now full of c...
  • erw81
  • Casual Listener
  • 424 Views
  • 4 replies
  • 0 likes
  • 424 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Plan member cant access premium benefits

Hi there, My daughter is a plan member in my family group. But she cant access the premium benefits.On her spotify app on her iPhone SE the app states that she has only a free account!? I've deleted her app twice, and added her back twice with the sa...

  • Casual Listener
  • Hi there,   My daughter is a plan member in my family group. But she cant access the premium benefits. On her spotify app on her iPhone SE the app states that she has only a free a...
  • Lyubka
  • Moderator
  • 1056 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1056 Views
  • 3 replies
  • 0 likes

change family members

Hi all, I have a spotify family account and would like to remove my expartner so that my new partner can join instead. I do find explanations of how to remove a family member (e.g. https://support.spotify.com/de/article/invite-remove-family-member/),...

  • Casual Listener
  • Hi all,   I have a spotify family account and would like to remove my expartner so that my new partner can join instead. I do find explanations of how to remove a family member (e.g. h...
  • EstherJB
  • Casual Listener
  • 365 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 365 Views
  • 3 replies
  • 0 likes

Superuser Contribution Mi pareja me envía la invitación a un plan dúo y pone que pruebe más tarde

Activé yo el plan dúo y al invitar a mi pareja salía que él tenía que darse de baja de su premium, cancelé yo la cuenta y se dió de alta él y ahora me invita y cuando meto la dirección, me sale que ha habido un problema que intente más tarde.

  • Visitor
  • Activé yo el plan dúo y al invitar a mi pareja salía que él tenía que darse de baja de su premium, cancelé yo la cuenta y se dió de alta él y ahora me invita y cuando meto la dirección, me sale que h...
  • user-removed
  • Not applicable
  • 283 Views
  • 2 replies
  • 0 likes
  • 283 Views
  • 2 replies
  • 0 likes

Superuser Contribution why do I keep getting kicked out of my spotify family plan?

Hi, I'm apart of a family plan with my parents and my siblings. For some reason every two days when I open spotify I get a pop-up that reads that "Your last payment didn't work" and it forces me to downgrade to a free account. The family plan owner k...

  • Newbie
  • Hi, I'm apart of a family plan with my parents and my siblings. For some reason every two days when I open spotify I get a pop-up that reads that "Your last payment didn't work" and it forces me t...
  • Lyubka
  • Moderator
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes