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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanPremiumCountryUSA My Question or IssueSo, I have a family of 7. So, right there already is over the 6 allowed in a family plan. My daughter just wanted to listen to spotify on the tv. She says she can't because my wife is listening to it in the c...
PlanPremiumCountryCanadaDevice(iPhone)Operating System(iOS 10 My Question or IssueHow do I recover the Spotify family non-admin account from a reset phone?
I bought Family Premium and wanted to add my wife. But she can't join. We've tried everything. We deleted her account and created a new one. It's still the same. Spotify says:"You need to live at the same addressIt looks like you’re trying to join Pr...
I am from South Africa, I currently have a premium account that I'd like to upgrade to a Family plan. Attempting to upgrade gives me the following error: "Unable to change plans. This could be because you're not eligible for this plan, you're already...
I have a Premium Family setup in Belgium. I am now residing in Spain and wish to change country in my account but I can't because the drop-down is disabled. I tried to add a new card (from a Spanish bank) and it says "Your form of payment and your co...
I've spent collectively over 3 hours trying to add my daughter to our Premium Family Account - but no matter what I do (and I've tried all the suggestions listed on this forum so far) it still says our addresses don't match. Yes, both accounts are re...
I had a family account with my wife and i changed my credit card. I didn't received any notification to pay the monthly subscription so my account was canceled, i then created a new account with my new visa card, i then tried to add my wife again but...
My premium family got paused because my credit card expired. I just entered a new card and subscribed to new plan. But when I go to Plan Member list, it's all gone. Do I have to re-invite again?
Hello! I paid for a full year of premium this past March, and now I would like to upgrade to a family plan with my wife. Will I be charged the incremental cost, or do I essentially lose what I've already paid for my premium plan?
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
me hicieron un cobro por el plan indivudial y despues por uno familiar, cuando ya tenia el familiar, solo cambie la tarjeta...
Dear Community, i have bought 18 months of giftcards for individual premium and decided to change my subscription to the family model and expected to get 12 months of family premium but instead, i only got 6 months and i think i got scammed.What can ...
Hi! I recently added my wife to my family premium plan, she was able to accept the invitation and when i look the "members of the plan" she appears as one of the 6 premium accounts in use. But when she try to enter into her account, spotify is tellin...
MEU ESPOSO PERDEU ACESSO AO PLANO FAMILY, POIS O APP DIZ QUE ELE NÃO RESIDE NO MESMO ENDEREÇO QUE EU. JÁ TENTEI INCLUIR ELE NOVAMENTE, MAS NAO DEU CERTO
Hello I got an invite from my BF. We live together for 8 months now. When I clicked on the link, spotify did not asked me my address. It automatically blocked me to join the family account for the next 12 months and I quote "we cannot prove that you ...
PlanFamilyCountryfranceDeviceSamsung a40 My Question or IssueJ'ai un abonnement Spotify famille, soucrit par un membre de ma famille. J'y suis connectée, mais à un moment je ne peux plus accéder à mon compte ! Il y a écrit : "Spotify premium en pause...
PlanPremiumCountryFranceDeviceiPhone XOperating SystemiOS My Question or IssueBonjour! j’avais un abonnement Spotify premium et j’ai changé en rejoignant le compte Spotify familial, est ce que mon premier abonnement premium se résilie automatiquement...
Hi everyoneI want to leave a Family Premium account. The account is not mine. What will happen with the account and the other familiy members, will the account still exists, or will the abo will be quitted?
Hi , We've been using Premium Family in Taiwan for years.But today we got that message that the payment is not paying successfully.I have checked with the bank and the staff told me my credit card is good. Can you check if there is the paying issue o...
I used to be able to pay for my spotify premium subscription with my telenor sim but now when i go to the payment page its not showing me the option to pay with it.