Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Hello, I need your help I invited a member to my family premium and it doesn't accept my address. I copy the address from my account to his and it always says it is wrong and to try again
I changed my phone number and now I no longer have the same account, have ads I don't want and my music is all messed up
Plan PremiumCountry Spain Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueit keeps saying It looks like you are trying to join Premium Family from another country. F...
I run my family account and after Spotify logged everyone out, my mum cannot get back into her account. I know her username and we have tried different passwords but none of her emails are linked and nothing is working. My dad was able to log in thro...
It just tells me I'm ineligible for the free month (probably cause I'm based in Quebec), but doesn't propose a paying option eitherP.S. trying to upgrade to family plan
PlanFamily PremiumCountryUSADeviceMacbook Pro late 2016 and iPhone 8Operating SystemiOS 10 and Google Chrome My Question or IssueI have had a Family plan for a while but just tried to change the payment method for the monthly payments but I keep gett...
I have 6 kids from 10yo to 21yo so we are 8 members as one family living in the same house.... How can I get two add'nal accesses ?
Hello, I have a spotify family account and a stranger has been able to join the plan without me inviting him. I kicked him out but i am wondering wether the invite link to the plan is compromised. If so, is there a way to change the link ? I know tha...
I'm a Premium subscriber. I love this App. I'd like to add my son and his family as part of the Family Plan. My question is: I'm a wheelchair bound vet and live about 150 miles from him. We both enjoy mixing songs and he actually worked with me when ...
My Kids are to young for a regular account, however the kids account I have downloades is to baby for them. As I have to invite them it is in my responsibility what they search
My Husband recently purchased Spotify Premium Family, and I am trying to accept the invitation but keep coming up with the following"It looks like you’re trying to join Premium Family from a different country. Premium Family is only available for fam...
I have the premium family plan but the user name isn't something I chose and I cannot add any members which tells me I'm not the owner and have most likely been hacked. What are my options? Do I cancel everything and start over? Help please.
Hello,My Spotify account across all my devices (android, iPhone, PC) is no longer able to connect to the internet using a private WiFi network. It has been working previously across all the devices until last week.When I try to connect online I get t...
If I change my Individual account to a Family Premium and want to add my family members, who already have an on-going Individual Premium account, do they have to wait until the month is up and then cancel their subscription and then add them to the F...
We are currently 4. I want to invite my brother but I am not allowed to. I followed the guide which talks about an invite link on the account management page under "Premium Family" section. But I don't have it
i cant find my family mix when i searched or in made for you
No puedo vincula a mi familia a mi cuenta me dice que la direccion es incorrecta y es la misma que registre, ya estoy desesperado si no funciona hoy cancelar mii compra URGENTEMENTE
Won’t accept my password
My family and I live in two different countries, I am wondering if we can use the same Premium family plan even if we live in different places?