Help Wizard

Step 1

NEXT STEP

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134264 Views
  • 32 replies
  • 8 likes
  • 134264 Views
  • 32 replies
  • 8 likes

Upgrading from Duo to Family

Right now, my son and I have separate profiles, I as the manager and he as a Member. Thinking about adding my wife, upgrading to Family. Would my son's profile, along with all of his playlists, be deleted? It says this: "The other person on this plan...

  • Visitor
  • Right now, my son and I have separate profiles, I as the manager and he as a Member.  Thinking about adding my wife, upgrading to Family.  Would my son's profile, along with all of his p...
  • AdamDam
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to finish Family plan

I upgraded my free account to a Family plan. I finished the initial payment of €0,01 because of the free month (the payment evidence is in my account) but apparently I didn’t finish the address question in time. Now I’m unable to finish the process s...

  • Newbie
  • I upgraded my free account to a Family plan. I finished the initial payment of €0,01 because of the free month (the payment evidence is in my account) but apparently I didn’t finish the address q...
  • OscarDC
  • Moderator
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution why one of my family members hasn´t been able to conect to the family plan?

I own a family premium plan and so far my family members have been able to connect, but it hasn´t been working for one of them. We´ve been trying, by putting the address exacly as I have it but he´s still getting free and listening to commercial, how...

  • Visitor
  • I own a family premium plan and so far my family members have been able to connect, but it hasn´t been working for one of them. We´ve been trying, by putting the address exacly as I have it but he´s...
  • OscarDC
  • Moderator
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Duo Address verification does not work with absolut identical addre

Premium Duo Address verification does not work with absolut identical address. This was checked on same computer with this both accounts and same address. Checked with Mobile phone and additional a failure was send "..different country.." but the adr...

  • Casual Listener
  • Premium Duo Address verification does not work with absolut identical address. This was checked on same computer with this both accounts and same address. Checked with Mobile phone and additional a f...
  • OscarDC
  • Moderator
  • 382 Views
  • 1 replies
  • 1 likes
  • 382 Views
  • 1 replies
  • 1 likes

Superuser Contribution "Your addresses didn't match" - issues with users accepting invites to Duo

"Your addresses didn't match" - issues with users accepting invites to Duo/Family plans. Address was absolute identical and was tried with same Internet IP but normaly we have different.

  • Casual Listener
  • "Your addresses didn't match" - issues with users accepting invites to Duo/Family plans. Address was absolute identical and was tried with same Internet IP but normaly we have different.
  • OscarDC
  • Moderator
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error al unirme al plan familiar luego de dos dias de uso

Cada vez que me uno al plan premium familiar, luego de dos dias de uso al entrar a la aplicacion me dice que el pago no fue realizado y que debo volver al plan gratuito, pero el pago si esta hecho. Ademas a mis otros familiares les funciona

  • Visitor
  • Cada vez que me uno al plan premium familiar, luego de dos dias de uso al entrar a la aplicacion me dice que el pago no fue realizado y que debo volver al plan gratuito, pero el pago si esta hecho.&n...
  • OscarDC
  • Moderator
  • 141 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Horrible experience adding family member account for my daughter

PlanPremiumCountryUS DeviceiPhone My Question or IssueI had an awful experience adding my daughter's email to our family account. While on vacation, we decided to let her listen to Spotify by trying to add her account. Unfortunately, the address chec...

  • Newbie
  • Plan Premium Country US   Device iPhone   My Question or Issue I had an awful experience adding my daughter's email to our family account. While on vacation, we decided to let h...
  • OscarDC
  • Moderator
  • 212 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas no pagamento pela página do Spotify

Estou tentando assinar o Premium, mas não aceita os cartões de crédito e débito na página do Spotify para tal fim.Já tentei até a opção de boleto, e a página não funciona.O que fazer??

  • Visitor
  • Estou tentando assinar o Premium, mas não aceita os cartões de crédito e débito na página do Spotify para tal fim. Já tentei até a opção de boleto, e a página não funciona. O que fazer??
  • OscarDC
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

family account manager - login fergotten

Dear all,I'm logged-in in my account but I'm not able anymore to modify any accounts like add or delete one. How can I find out who the account manager is and how can I login when I doesn't have anymore the login data?Kind regards

  • Casual Listener
  • Dear all, I'm  logged-in in my account but I'm not able anymore to modify any accounts like add or delete one. How can I find out who the account manager is and how can I login when I doesn't h...
  • Jose_M
  • Spotify Star
  • 210 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 210 Views
  • 3 replies
  • 0 likes

Superuser Contribution Issue with the mobile app and family plan

We have a family plan and my sister is the manager. There is an issue for the mobile app for both me (Android) and our mom (iphone). When I open the app it says that my premium subscription has been canceled and I can choose to renew or use Spotify f...

  • Newbie
  • We have a family plan and my sister is the manager. There is an issue for the mobile app for both me (Android) and our mom (iphone). When I open the app it says that my premium subscription has b...
  • Dian
  • Spotify Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have problem with two members of my familiar plan

I have problem with two members of my familiar plan, my wife and my sister could not update the address and now they are blocked by 12 months. OMG we got covid for the first time and we were rest by 2 weeks, this is not fair

  • Visitor
  • I have problem with two members of my familiar plan, my wife and my sister could not update the address and now they are blocked by 12 months. OMG we got covid for the first time and we were rest by ...
  • Dian
  • Spotify Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution pagamento não computado

Na data do dia 01/01/2023 o Spotify descontou o valor da mensalidade do meu cartão de crédito porém no meu painel de conta está aparecendo problema com o meu pagamento, sendo que está descontado do cartão

  • Newbie
  • Na data do dia 01/01/2023 o Spotify descontou o valor da mensalidade do meu cartão de crédito porém no meu painel de conta está aparecendo problema com o meu pagamento, sendo que está descontado do c...
  • AlejaR
  • Moderator
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error al agregar familiares

Pagué el plan familiar, envio el enlace para que 2 personas se unan, sin embargo les permite conectarse y luego de unos minutos les aparece un mensaje que dice que el pago no ha sido procesado, en mi tarjeta ya se hizo el rebajo por el pago del plan.

  • Visitor
  • Pagué el plan familiar, envio el enlace para que 2 personas se unan, sin embargo les permite conectarse y luego de unos minutos les aparece un mensaje que dice que el pago no ha sido procesado, en mi...
  • Alex
  • Spotify Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Family Account - how to close it

Hey, we do have a family account, the master user is still using my credit card. Now I would like to cancel the account (I'm only a member), so how could I do it? With the master user I'm not in touch anymore, but she has my credit card data. Now are...

  • Visitor
  • Hey, we do have a family account, the master user is still using my credit card. Now I would like to cancel the account (I'm only a member), so how could I do it? With the master user I'm not in t...
  • Billy-J
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 169 Views
  • 1 replies
  • 0 likes

On family plan, why does an added account still only have shuffle option?

I added my daughter to my family plan which is showing up on the list of added accounts but won't let her listen to her playlist properly, it just still says shuffle and has adds etc. Any ideas why? And how to correct this?

  • Visitor
  • I added my daughter to my family plan which is showing up on the list of added accounts but won't let her listen to her playlist properly, it just still says shuffle and has adds etc. Any ideas w...
  • Billy-J
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution No se actualizo el plan individual al plan familiar

Ayer cancele mi plan de suscripción individual y contrate 1 de suscripción duo anual, el problema surge que me sigue apareciendo que estoy en plan individual hasta el 11-01-2024 siendo que tengo el recibo de un plan duo.Tengo el comprobante y todo pe...

  • Casual Listener
  • Ayer cancele mi plan de suscripción individual y contrate 1 de suscripción duo anual, el problema surge que me sigue apareciendo que estoy en plan individual hasta el 11-01-2024 siendo que tengo el r...
  • Dian
  • Spotify Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

How do I show song length in the Spotify Kids app?

The app doesn't show the length of songs, nor how many minutes:seconds the listener is into the song, or how long is left.

  • Regular
  • The app doesn't show the length of songs, nor how many minutes:seconds the listener is into the song, or how long is left.
  • LadyJazz
  • Regular
  • 726 Views
  • 1 replies
  • 0 likes
  • 726 Views
  • 1 replies
  • 0 likes

Solved!! How do I share playlists through Spotify Kids?

I have 'checked' a number of playlists to share with my child through the Grown-up section of the Spotify Kids app. However, when going to the 'Shared with you' area, the page is blank. I have re-installed the app, un-checked and re-checked the playl...

  • Regular
  • I have 'checked' a number of playlists to share with my child through the Grown-up section of the Spotify Kids app. However, when going to the 'Shared with you' area, the page is blank. I have re-i...
  • LadyJazz
  • Regular
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes