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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
72971 Views
61 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
88667 Views
71 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
70422 Views
39 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
203414 Views
265 replies
33 likes
I signed up to Spotify many years ago and my account country in UK.I now live in Spain I was on Individual Premium, today I changed to the Family Plan. My Question or IssueHowever, to add members to the plan I need to enter my address.But Spotify onl...
I signed up to Spotify many years ago and my account country in UK. I now live in Spain I was on Individual Premium, today I changed to the Family Plan. My Question or I...
Casual Listener
1186 Views
3 replies
0 likes
Trying to add a family member but the link does not work
Trying to add a family member but the link does not work
Spotify Star
415 Views
1 replies
3 likes
My account was created in the US. Trying to add my family to my premium account, I realized I had to update my location that is Chile now. I did it by changing the payment method as guidelines recommend. Now, my credit card, my IP, my real address, e...
My account was created in the US. Trying to add my family to my premium account, I realized I had to update my location that is Chile now. I did it by changing the payment method as guidelines r...
Spotify Star
510 Views
1 replies
0 likes
Mudamos nosso plano duo para familia , mais não estamos conseguindo migrar ,endereço errado. Mais conferi na minha conta e da minha esposa consta o mesmo endereço. Não entendi?
Mudamos nosso plano duo para familia , mais não estamos conseguindo migrar ,endereço errado. Mais conferi na minha conta e da minha esposa consta o mesmo endereço. Não entendi?
Moderator
183 Views
1 replies
0 likes
PlanPremium FamilyCountryCanada DeviceiPhone, Google and Blackberry My Question or Issue I had 2 profiles that I was unaware of until this morning. I cancelled the one to stop being double billed and now 3 of my family members are unable to join the ...
Plan Premium Family Country Canada Device iPhone, Google and Blackberry My Question or Issue I had 2 profiles that I was unaware of until this morning. I c...
Spotify Star
281 Views
1 replies
0 likes
Nesecito ayuda para que puedan ingresar mis hermanos y papás a mi cuenta familiar
Nesecito ayuda para que puedan ingresar mis hermanos y papás a mi cuenta familiar
Spotify Star
198 Views
1 replies
0 likes
Sonos Voice Control has been out for some time now, and still does not work with Spotify. Once this is enabled, I can move to a Spotify Family plan and put the Sonos speakers in my kid's rooms. When will the happen?
Sonos Voice Control has been out for some time now, and still does not work with Spotify. Once this is enabled, I can move to a Spotify Family plan and put the Sonos speakers in my kid's rooms. W...
Newbie
16904 Views
9 replies
20 likes
Olá! Primeiramente, por que é impossível entrar em contato com o suporte? Até mesmo postar nessa comunidade é trabalhoso. Horrível! Cade o simples botão de acesso ao suporte? Um email? Chat? Incrível o quanto dificultam...Vamos ao segundo problema......
Olá! Primeiramente, por que é impossível entrar em contato com o suporte? Até mesmo postar nessa comunidade é trabalhoso. Horrível! Cade o simples botão de acesso ao suporte? Um email? Chat? Incrível...
Spotify Star
861 Views
1 replies
0 likes
Tive um problema com o chip do meu cartão, pedi um novo, durante esse processo a conta ficou suspensa, tive que assinar de novo, só que antigamente era debitado automaticamente da minha conta todo mês, agora me parece que tenho que assinar todo mês. ...
Tive um problema com o chip do meu cartão, pedi um novo, durante esse processo a conta ficou suspensa, tive que assinar de novo, só que antigamente era debitado automaticamente da minha conta todo mê...
Moderator
1067 Views
1 replies
0 likes
They’re getting this message You can join someone else's Premium plan only once every 12 months.Still want to change plans? We'll help you find another Premium plan that's right for you
They’re getting this message You can join someone else's Premium plan only once every 12 months. Still want to change plans? We'll help you find another Premium plan that's right for you
Spotify Star
320 Views
1 replies
0 likes
I need annual pack for spotify premium please do something i am not able ti find that option is it removed if so why is it removed it was actually best for me and my fam
I need annual pack for spotify premium please do something i am not able ti find that option is it removed if so why is it removed it was actually best for me and my fam
Spotify Star
189 Views
1 replies
0 likes
I have Spotify Premium Duo and when my wife tries to accept the invite it says that addresses do not match, despite the fact that they are exactly the same, chosen from suggested by Google I don't get why and it's irritating
I have Spotify Premium Duo and when my wife tries to accept the invite it says that addresses do not match, despite the fact that they are exactly the same, chosen from suggested by Google I...
Spotify Star
277 Views
3 replies
0 likes
My husband and I pay for a Spotify Duo account. Our Google Home devices and our car's Android set up is connected through my username. So every time he is using those devices - listening at home or in the car, I can't listen to my own Spotify. It kic...
My husband and I pay for a Spotify Duo account. Our Google Home devices and our car's Android set up is connected through my username. So every time he is using those devices - listening at home or i...
Moderator
436 Views
1 replies
0 likes
I tried joining my family's Premium for Family, by following the invitation-link. I worked the first time, but my account was still connected to the premium-plan I had before, so I clicked to deactivate this Premium-account, but it also deactivated m...
I tried joining my family's Premium for Family, by following the invitation-link. I worked the first time, but my account was still connected to the premium-plan I had before, so I clicked to d...
Moderator
2874 Views
6 replies
0 likes
We are logged in on our respective account and it does not work. For example, I will be listening in the car and my wife will be listening at home (logged into our respective accounts) and one of us will interrupt the other.
We are logged in on our respective account and it does not work. For example, I will be listening in the car and my wife will be listening at home (logged into our respective accounts) and one of us ...
Moderator
233 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
197 Views
1 replies
0 likes
I want to go from single premium to family, but there's an error message saying "oups, try again later". That for several days... Any ideas?
I want to go from single premium to family, but there's an error message saying "oups, try again later". That for several days... Any ideas?
Spotify Star
197 Views
1 replies
0 likes
PlanFree/PremiumCountryFranceDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueComment puis-je suspendre l'accès à un membre de ma famille à mon compte Spotify Famille...
Plan Free/Premium Country France Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Comment...
Moderator
397 Views
3 replies
0 likes
Me sacaron de el plan familiar de mi ex novia, por obias razones, pero tiene unos días que lo habia abierto, no puedo a ingresar a un grupo nuevo? o puedo hacer mi propio grupo familiar?
Me sacaron de el plan familiar de mi ex novia, por obias razones, pero tiene unos días que lo habia abierto, no puedo a ingresar a un grupo nuevo? o puedo hacer mi propio grupo familiar?
Moderator
816 Views
5 replies
0 likes
I've tried paying via PayPal and also tried entering my card directly under my account, but it doesn't work.Jerg has deleted cookies and tried 3 different browsers without success. my bank says that the problem lies with Spotify, but it is difficult ...
I've tried paying via PayPal and also tried entering my card directly under my account, but it doesn't work. Jerg has deleted cookies and tried 3 different browsers without success. my bank says tha...
Moderator
447 Views
5 replies
0 likes
