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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134613 Views
  • 32 replies
  • 8 likes
  • 134613 Views
  • 32 replies
  • 8 likes

Solved!! Family account not working. member accepted invite while traveling

I have a family account and invited my son to the account. He accepted the invite while traveling and now his profile has a country code which is different from mine so he is blocked and cannot accept the family invite

  • Casual Listener
  • I have a family account and invited my son to the account. He accepted the invite while traveling and now his profile has a country code which is different from mine so he is blocked and cannot a...
  • Wiggleydoo
  • Casual Listener
  • 369 Views
  • 2 replies
  • 0 likes
  • 369 Views
  • 2 replies
  • 0 likes

Superuser Contribution How do I change the user profile in Spotify website on PC?

My spouse is signed in with the profile, I can pull their account up (with their Playlists and settings), but I can not find a way to switch from their profile to mine. I'm using the website to listen from a PC. This should be a simple thing to do, j...

  • Visitor
  • ...isten from a PC. This should be a simple thing to do, just switch from one family member to another one. That way, we don't mess up each others preferences in listening.
  • Maxim
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm trying to block explicit material but can't click on children's names.

I'm on family premium, I get my children's names up, but nothing happens when I click on their names. I'm also wanting to briefly see what they're listening to.

  • Visitor
  • I'm on family premium, I get my children's names up, but nothing happens when I click on their names. I'm also wanting to briefly see what they're listening to.
  • MihailY
  • Moderator
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify has deleted some members from my family from my Spotify premium

Spotify deleted some members of my family from my family premium. I can't add them again. What can I do? We all live under one roof

  • Visitor
  • Spotify deleted some members of my family from my family premium. I can't add them again. What can I do? We all live under one roof
  • MihailY
  • Moderator
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Can I sign up for Premium Spotify in Oman and use it in the UK too?

Can someone gift Spotify Premium from the UK? I have moved from the UK to Oman permanently and my sister wants to gift a year's worth (she lives in the UK) is this possible or would it be easier if I sort it out in Oman? How much would it be for a si...

  • Visitor
  • ...f I sort it out in Oman? How much would it be for a single and family subscription? Many thanks!!
  • Maxim
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Unable to join a family account twice a year

Hi all!I wanted to join a new family account, but after filling in my details I got the message 'You can only change Spotify Family once a year'. Someone else took the place in my 'old' family, so now I cannot use any family acount anymore. Can you h...

  • Casual Listener
  • Hi all! I wanted to join a new family account, but after filling in my details I got the message 'You can only change Spotify Family once a year'.  Someone else took the place in my 'o...
  • koyinsola
  • Newbie
  • 2665 Views
  • 3 replies
  • 1 likes
  • 2665 Views
  • 3 replies
  • 1 likes

Superuser Contribution Tenía el plan premium gratis y pague el plan familiar para 6 personas

Me cobraron dos veces una por el gratis y otra por el familiar quiero que me devuelvan el dinero del individual y solo usar el familiar que tampoco e podido actualizar梁 parece que tengo que cerrarlo y abrir otro nuevo pero perdería toda la música gua...

  • Visitor
  • Me cobraron dos veces una por el gratis y otra por el familiar quiero que me devuelvan el dinero del individual y solo usar el familiar que tampoco e podido actualizar🥺 parece que tengo que cerrarlo...
  • Lyubka
  • Moderator
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can’t listen in offline

when I have internet the downloaded songs appear but when I am not connected it does not let me listen to them having a premium plan

  • Visitor
  • when I have internet the downloaded songs appear but when I am not connected it does not let me listen to them having a premium plan
  • Joan
  • Moderator
  • 168 Views
  • 1 replies
  • 1 likes
  • 168 Views
  • 1 replies
  • 1 likes

Superuser Contribution can't join spotify family plan "there was a problem please try again later"

family member bought spotify family, error comes up "there was a problem please try again later" even when we put the correct address in

  • Visitor
  • family member bought spotify family, error comes up "there was a problem please try again later" even when we put the correct address in
  • Ola1986
  • Casual Listener
  • 367 Views
  • 3 replies
  • 0 likes
  • 367 Views
  • 3 replies
  • 0 likes

Superuser Contribution me cobraron de mas en mayo

en el mes 5 me debitaron $ 5.800 corresponden al año de abono , y mensual me debitan el mes correspondiente no entiendo el porque!!!!

  • Visitor
  • en el mes 5 me debitaron $ 5.800 corresponden al año de abono , y mensual me debitan el mes correspondiente no entiendo el porque!!!!
  • Lyubka
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music

Ok so my family had a premium account, for years, Mum forgot to pay the bill so I created my own. Then Mum resubscribed, she sent me a link, I followed the instructions etc and then all my music was gone… help me please!!PlanFamily/PremiumCountryAust...

  • Visitor
  • Ok so my family had a premium account, for years, Mum forgot to pay the bill so I created my own. Then Mum resubscribed, she sent me a link, I followed the instructions etc and then all my music w...
  • MihailY
  • Moderator
  • 149 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 149 Views
  • 1 replies
  • 0 likes

My husband can't join our Spotify Premium Family plan

I purchased the Spotify Family Plan and invited my husband to join. When he enters his info it says we need to have the exact same address (which we do). Tried multiple times to join with same issue. Error message below:You need to live at the same a...

  • Casual Listener
  • I purchased the Spotify Family Plan and invited my husband to join. When he enters his info it says we need to have the exact same address (which we do). Tried multiple times to join with same issue....
  • Maxim
  • Spotify Star
  • 529 Views
  • 1 replies
  • 0 likes
  • 529 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change a kids account to a regular account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Not applicable
  • 18051 Views
  • 12 replies
  • 2 likes
  • Premium for Family
  • 18051 Views
  • 12 replies
  • 2 likes

Superuser Contribution Premium Family

Hello I subscribe premium family 2 days ago why i cant add family members? I been trying many times and theres always a problem. Please help me thanks

  • Visitor
  • Hello   I subscribe premium family 2 days ago why i cant add family members? I been trying many times and theres always a problem. Please help me thanks
  • Novy
  • Moderator
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution My daughter is registered on my family plan, but then her account is not wo

as mentioned, my daughter's account is correctly registered on my family plan , when logging in on her account, it doesn't show and says she has the free subscription.

  • Visitor
  • as mentioned, my daughter's account is correctly registered on my family plan , when logging in on her account, it doesn't show and says she has the free subscription.
  • Joan
  • Moderator
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to link specific Spotify profile to specific Alexa profile

I have 3 members in my Alexa household, each with their own profile. I'm on the premium family plan on Spotify so we each have a profile there. I want my wife's Spotify profile to be linked to her Alexa profile but I can't find directions as to how t...

  • Visitor
  • I have 3 members in my Alexa household, each with their own profile. I'm on the premium family plan on Spotify so we each have a profile there. I want my wife's Spotify profile to be linked to h...
  • MihailY
  • Moderator
  • 965 Views
  • 1 replies
  • 0 likes
  • 965 Views
  • 1 replies
  • 0 likes

Superuser Contribution activate premium family in quebec

Everytime i try to activate the plan it brings me back to the premium options and says it's not available in Quebec

  • Visitor
  • Everytime i try to activate the plan it brings me back to the premium options and says it's not available in Quebec
  • Vasil
  • Moderator
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution הבת זוג שלי רכשה חבילת פרימיום זוגית, כבר נכנסה לתוקף ולא מצליחה לצרף אותי

הבת זוג שלי רכשה חבילת פרימיום זוגית, כבר נכנסה לתוקף ולא מצליחה לצרף אותי מה ניתן לעשות בבקשה?

  • Visitor
  • הבת זוג שלי רכשה חבילת פרימיום זוגית, כבר נכנסה לתוקף ולא מצליחה לצרף אותי מה ניתן לעשות בבקשה?
  • MihailY
  • Moderator
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Família, mas aparece que meu último pagamento não foi realizado

Somos em 6 usuários do Spotify Premium Plano Família. Todos conseguem acessar e usar os serviços do plano normalmente, menos eu. Quando acesso pelo app, aparece a mensagem "Seu último pagamento não foi realizado" solicitando que se renove a assinatur...

  • Visitor
  • Somos em 6 usuários do Spotify Premium Plano Família. Todos conseguem acessar e usar os serviços do plano normalmente, menos eu. Quando acesso pelo app, aparece a mensagem "Seu último pagamento não f...
  • AlejaR
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution mijn dochter kan niet inloggen op het family abonnenment

ik heb meerder keren een uitnodiging gestuurd, ze volgt de stappen door de uitnodiging, voert haar eigen gebruikersnaam en wachtwoord in maar komt telkens weer op mijn account uit, heeft dit misschien te maken met haar apple telefoon?

  • Visitor
  • ik heb meerder keren een uitnodiging gestuurd, ze volgt de stappen door de uitnodiging, voert haar eigen gebruikersnaam en wachtwoord in maar komt telkens weer op mijn account uit, heeft dit misschie...
  • AlejaR
  • Moderator
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes