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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 151084 Views
  • 32 replies
  • 9 likes
  • 151084 Views
  • 32 replies
  • 9 likes

Superuser Contribution Yo pagué el plan pero no me figura el pago en la app Spotify y si en BBVA

Yo pagué mí plan pero no refleja el pago en Spotify, continúan cobrandome pero yo tengo en la app del banco como que spotfy me cobró

  • Visitor
  • Yo pagué mí plan pero no refleja el pago en Spotify, continúan cobrandome pero yo tengo en la app del banco como que spotfy me cobró
  • Kiril
  • Moderator
  • 859 Views
  • 2 replies
  • 0 likes
  • 859 Views
  • 2 replies
  • 0 likes

Superuser Contribution Novedades con el Pago

Estoy intentando hacer el pago de mi suscripción y no lo permite informa que no es posible cuando tengo saldo disponible para el pago

  • Visitor
  • Estoy intentando hacer el pago de mi suscripción y no lo permite informa que no es posible cuando tengo saldo disponible para el pago
  • Vasil
  • Moderator
  • 807 Views
  • 1 replies
  • 0 likes
  • 807 Views
  • 1 replies
  • 0 likes

Family premium - 12 months - how to know date of last change?

PlanFree/PremiumMy Question or IssueI left a Family Premium plan with my old apartment and want to join a new with my wife in our new house. However, I cannot join as I get a message that I cannot join as only every 12 months. I am quite sure I have ...

  • Visitor
  • Plan Free/Premium My Question or Issue I left a Family Premium plan with my old apartment and want to join a new with my wife in our new house. However, I cannot join as I get a message that I c...
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 185 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution My wife and brother lost access to family plan for one year???

My wife and brother lost their access rights for a year because they were late for the address confirmation by e-mail. How hard can it be to enforce this through the application in today's technology? And in return they lose their access rights for a...

  • Visitor
  • ...echnology? And in return they lose their access rights for a year, there is no solution, what kind of bullying is this. What's the point of being a member of a family plan when my family can't benefit? Above a...
  • Vasil
  • Moderator
  • 1252 Views
  • 12 replies
  • 1 likes
  • 1252 Views
  • 12 replies
  • 1 likes

My mother was kicked out of our family plan

As the topic says, she was kicked out from our family plan ando when I try to invite her again spotify locked her out for 12 months. She is over 60 years ando struggles a lot with the technology. We are struggling with her. Please help us

  • Visitor
  • As the topic says, she was kicked out from our family plan ando when I try to invite her again spotify locked her out for 12 months.   She is over 60 years ando struggles a lot with the t...
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 163 Views
  • 1 replies
  • 0 likes

Family members asked to verify email address but they were on vacation

Hello, my parents and siblings were out on vacation and did not see their emails to verify their email address and our home address. Can you resend it? Otherwise - it seems they are penalized by not responding fast enough. Thank you, Carol

  • Visitor
  • Hello, my parents and siblings were out on vacation and did not see their emails to verify their email address and our home address. Can you resend it? Otherwise - it seems they are penalized by not ...
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

My whole family got kicked out of the family plan

My whole family got kicked out of the family plan today because for some reason Spotify is saying that the address is matching up. They have not changed the address on the account nor have they moved out of a different location. Am I currently stayin...

  • Visitor
  • My whole family got kicked out of the family plan today because for some reason Spotify is saying that the address is matching up. They have not changed the address on the account nor have they m...
  • Maxim
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 212 Views
  • 1 replies
  • 0 likes

Got Kicked Out of Plan Because ‘We Couldn’t Comfirm You Live With Plan Manager’

Hi, I need costumer support to address the following issue: Two of my Premium Family Plan members got kicked out of my plan today without receiving email notices, they are experiencing difficulties joining back. I resent them the invitation link, the...

  • Newbie
  • Hi, I need costumer support to address the following issue:   Two of my Premium Family Plan members got kicked out of my plan today without receiving email notices, they are experiencing d...
  • Maxim
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 161 Views
  • 1 replies
  • 0 likes

" We couldn’t confirm that you live with the plan manager for this Premium plan."

PlanFreeCountryCanadaDeviceLg V60 ThinQ My Question or IssueI've been kicked out of a family plan and when I try to join, it displays"We couldn’t confirm that you live with the plan manager for this Premium plan. You can join someone else’s plan agai...

  • Newbie
  • Plan Free Country Canada Device Lg V60 ThinQ   My Question or Issue I've been kicked out of a family plan and when I try to join, it displays "We couldn’t confirm that you live with t...
  • Ashrafnaroo13
  • Visitor
  • 335 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 335 Views
  • 4 replies
  • 0 likes

Superuser Contribution Me cambiaron a un plan individual cuando yo tenia un plan familiar

Mi tarjeta me la robaron por lo que la cancele, realice mi pago con mi tarjeta nueva y me cambiaron de un plan familiar a uno individual, regrese a mi plan familiar pero me cobraron doble, adicional a eso perdí todas las configuraciones de las person...

  • Visitor
  • Mi tarjeta me la robaron por lo que la cancele, realice mi pago con mi tarjeta nueva y me cambiaron de un plan familiar a uno individual, regrese a mi plan familiar pero me cobraron doble, adicional ...
  • Alex
  • Spotify Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why did the family plan not ask me for my address?

My mom sent me the family plan link in an email, but whenever I log in to add my account, it tells me that I do not live with my mom. Why won't it ask me for my address?

  • Visitor
  • My mom sent me the family plan link in an email, but whenever I log in to add my account, it tells me that I do not live with my mom. Why won't it ask me for my address?
  • Alex
  • Spotify Legend
  • 209 Views
  • 1 replies
  • 2 likes
  • 209 Views
  • 1 replies
  • 2 likes

Superuser Contribution Supression d'un profil de mon compte premium family

Supression d'un profil de mon compte premium family alors qu'il n'a pas reçu le mail pour confirmer l'adresse, comment faire pour ne pas tout perdre !

  • Visitor
  • Supression d'un profil de mon compte premium family alors qu'il n'a pas reçu le mail pour confirmer l'adresse, comment faire pour ne pas tout perdre !
  • Alex
  • Spotify Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Home address verification is a shitty update

Verifying a family address on Spotify is a frustrating feature. My children and elderly parents cannot check their emails immediately and end up being kicked out of the family plan. They are unable to re-join, and I have to create new accounts for th...

  • Casual Listener
  • Verifying a family address on Spotify is a frustrating feature. My children and elderly parents cannot check their emails immediately and end up being kicked out of the family plan. They are unable t...
  • Maxim
  • Spotify Star
  • 1219 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 1219 Views
  • 1 replies
  • 1 likes

Superuser Contribution Problème de vérification d'adresse

sur mon abonnement famille 3 personnes n'ont pas eu l'adresse pour vérifieriez l'adresse postale

  • Visitor
  • sur mon abonnement famille 3 personnes n'ont pas eu l'adresse pour vérifieriez l'adresse postale
  • Lyubka
  • Moderator
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution What can I do if my account was blocked because I didn't confirm my address

I didn't read the email to confirm my address and I'm now blocked. The email ended up in the irrelevant mails and I didn't read it. I want to rejoin the family and reconfirm my mail.

  • Visitor
  • I didn't read the email to confirm my address and I'm now blocked. The email ended up in the irrelevant mails and I didn't read it. I want to rejoin the family and reconfirm my mail.
  • Joan
  • Moderator
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes