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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 137037 Views
  • 32 replies
  • 8 likes
  • 137037 Views
  • 32 replies
  • 8 likes

Superuser Contribution Hacked

Someone hacked into my Spotify account and upgraded it to a family premium account and I was overcharged and I need my money back I just wanted a basic one person account. If I don't get my money back I'll completely cancel my account this is totally...

  • Visitor
  • Someone hacked into my Spotify account and upgraded it to a family premium account and I was overcharged and I need my money back I just wanted a basic one person account. If I don't get my money b...
  • fantomas1
  • Casual Listener
  • 253 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 253 Views
  • 2 replies
  • 0 likes

Superuser Contribution Ridiculous DUO PLAN not accepting the same address

This is so so so frustrating - I have bought the DUO PLAN and my wife is inputting precisely the same address but it's not accepting. I tried connecting here while being on the same wifi network, and tried connecting the accounts via the same browser...

  • Visitor
  • This is so so so frustrating - I have bought the DUO PLAN and my wife is inputting precisely the same address but it's not accepting. I tried connecting here while being on the same wifi network, and...
  • Joan
  • Moderator
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Duo whilst traveling

I will get a premium Duo account with my partner but then will be traveling abroad for 6 month before returning to the same address in the UK. Will the plan work when I am away for is there a limit on how long I can be away for?

  • Visitor
  • I will get a premium Duo account with my partner but then will be traveling abroad for 6 month before returning to the same address in the UK.  Will the plan work when I am away for is there a l...
  • Not applicable
  • 271 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 271 Views
  • 2 replies
  • 0 likes

Kicked off Family Plan

PlanPremiumCountryUSADeviceALLOperating SystemALL My Question or IssueReceived an email asking to verify my account a week ago. After clicking the link to verify my email, Spotify informed me that I did verify my account. I didn't receive another ema...

  • Newbie
  • Plan Premium Country USA Device ALL Operating System ALL   My Question or Issue Received an email asking to verify my account a week ago. After clicking the link to verify my email, Sp...
  • Not applicable
  • 382 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 382 Views
  • 2 replies
  • 0 likes

Using family plan on multiple Alexa devices

I have 2 adults and 4 children in my Amazon Household. We all have our own Alexa devices and Spotify accounts. I can’t figure out how to link my kids’ Alexas to their own Spotify accounts because they don’t have logins for the Alexa app, so I assume ...

  • Visitor
  • I have 2 adults and 4 children in my Amazon Household. We all have our own Alexa devices and Spotify accounts. I can’t figure out how to link my kids’ Alexas to their own Spotify accounts because t...
  • Steve125
  • Casual Listener
  • 675 Views
  • 1 replies
  • 0 likes
  • 675 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am getting comersials as premium member

I have tried reinstalling the App, logging in again. My Premium abonnement is active, but It am getting comertials all the time. So annoying. How to fix this, or complain to get my money back?rPemiumCountryNorwayDeviceFairphone 4Operating SystemAndro...

  • Visitor
  • I have tried reinstalling the App, logging in again. My Premium abonnement is active, but It am getting comertials all the time. So annoying. How to fix this, or complain to get my money back?r Pem...
  • Joan
  • Moderator
  • 182 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot add a family member despite the address being the same exactly

Premium Family Singapore MacBook Pro I tried to add my wife using the same exact address but the system keeps on saying that we need to live at the same address. Checked it a dozen times. Ran the process again and again and I am going mad. Has anybod...

  • Visitor
  • Premium Family Singapore   MacBook Pro   I tried to add my wife using the same exact address but the system keeps on saying that we need to live at the same address. Checked it a d...
  • Dian
  • Spotify Legend
  • 541 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 541 Views
  • 3 replies
  • 0 likes

Superuser Contribution Compré el Premium Familiar sin embargo no me deja compartirlo a mi familia

Otro problema que tengo es que la app está mi cuenta de Google y en Google la de Facebook y no me deja poner mi cuenta de Google en el Spotify por eso tampoco puedo arreglar el problema ya que me sale que no existe una cuenta con ese correo cuando es...

  • Visitor
  • Otro problema que tengo es que la app está mi cuenta de Google y en Google la de Facebook y no me deja poner mi cuenta de Google en el Spotify por eso tampoco puedo arreglar el problema ya que me sal...
  • Joan
  • Moderator
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't play my favorite podcast

I joined family premium last night. Now I can't play my favorite podcast: We Can Do Hard Things. It shows me the playlist. I have clicked on new and older content. It just scrolls the title banner and does not play anything on a phone or laptop. Othe...

  • Casual Listener
  • I joined family premium last night. Now I can't play my favorite podcast: We Can Do Hard Things. It shows me the playlist. I have clicked on new and older content. It just scrolls the title b...
  • Novy
  • Moderator
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo payment only with PayPal, redeem 3-months premium code doesn't work

I chose duo with sharing Spotify on 2devices (me and my wife). We bought the 3-Months Premium with Code, but then "error" occurs, saying that Duo isn't chargeable through Redeem Codes. So should I really cancel my Duo and have a solo-premium for 3mon...

  • Visitor
  • I chose duo with sharing Spotify on 2devices (me and my wife). We bought the 3-Months Premium with Code, but then "error" occurs, saying that Duo isn't chargeable through Redeem Codes. So should I re...
  • Lyubka
  • Moderator
  • 434 Views
  • 1 replies
  • 0 likes
  • 434 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

I have my own Spotify account but my dad is the family premium plan member and I have always used my account just he is the one that pays. The last couple of times It keeps saying that I have to downgrade even though I have been invited to use premiu...

  • Visitor
  • I have my own Spotify account but my dad is the family premium plan member and I have always used my account just he is the one that pays. The last couple of times It keeps saying that I have to d...
  • Eni
  • Moderator
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why don't my podcasts show on my home screen?

I'm flooded with podcasts on my home screen k don't subscribe to. Yet podcasts I support and follow only can be accessed in my library.

  • Casual Listener
  • I'm flooded with podcasts on my home screen k don't subscribe to. Yet podcasts I support and follow only can be accessed in my library.
  • GooseKnee
  • Casual Listener
  • 242 Views
  • 4 replies
  • 0 likes
  • 242 Views
  • 4 replies
  • 0 likes

Solved!! Renaming family members

Hello everyone, I was wondering if i can rename the Family accounts. Right now my account is used inside the house and Im using my sons. I would like to rename them according to there usage but i cant find an option to rename them. Thanks in advance....

  • Casual Listener
  • Hello everyone,   I was wondering if i can rename the Family accounts.   Right now my account is used inside the house and Im using my sons. I would like to rename them according to t...
  • l3v1ck
  • Visitor
  • 1298 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 1298 Views
  • 2 replies
  • 0 likes

Superuser Contribution Red warning on app open after migrating from Premium to Family Premium

PlanFamily PremiumCountryBrazilDevicePixel 4 XLOperating SystemAndroid 13 My Question or IssueI keep getting a big red warning on app open after migrating from Premium to Family Premium asking to add a payment form. Spotify does not even let me add a...

  • Newbie
  • Plan Family Premium Country Brazil Device Pixel 4 XL Operating System Android 13   My Question or Issue I keep getting a big red warning on app open after migrating from Premium to Family...
  • Yordan
  • Moderator
  • 165 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 165 Views
  • 1 replies
  • 0 likes