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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 130586 Views
  • 32 replies
  • 8 likes
  • 130586 Views
  • 32 replies
  • 8 likes

Superuser Contribution Military families using Spotify for Family

Spotify FamilyUnited States DeviceiPhone, MacBookOperating SystemMost current iOS I just finished speaking to someone via spotify chat support, but my issue was not resolved. I'm sure this doesn't come up too often, but it is still very inconvinient ...

  • Casual Listener
  •   Spotify Family United States   Device iPhone, MacBook Operating System Most current iOS   I just finished speaking to someone via spotify chat support, but my issue was n...
  • T4rd
  • Visitor
  • 1940 Views
  • 5 replies
  • 2 likes
  • 1940 Views
  • 5 replies
  • 2 likes

Account Manager

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI want to remove myself from being account manager, will they family members loose their play...

  • Visitor
  • ...ant to remove myself from being account manager, will they family members loose their play list?
  • AdamDam
  • Spotify Star
  • 587 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 587 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo ingresar a un plan familiar

My Question or Issuea mediados del año pasado formaba parte de un plan familiar pero hace unas semanas atras esta cuenta fue cancelada y ahora que me volvieron a invitar no puedo ingresar porque solo puedo cambiar de cuenta una vez cada 12 meses, per...

  • Newbie
  •   My Question or Issue a mediados del año pasado formaba parte de un plan familiar pero hace unas semanas atras esta cuenta fue cancelada y ahora que me volvieron a invitar no puedo ingresar p...
  • Eni
  • Moderator
  • 237 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 237 Views
  • 1 replies
  • 0 likes

Subscribed to family, but Can't access the family page

Hi, I have recently subscribed to family plan, however I can't add my address there to start using it. I can't access the https://www.spotify.com/in-en/account/family/ page. I am already an individual premium member, want to change the subscription t...

  • Regular
  • Hi,   I have recently subscribed to family plan, however I can't add my address there to start using it.   I can't access the https://www.spotify.com/in-en/account/family/ page. &n...
  • Maxim
  • Spotify Star
  • 373 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 373 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Liked songs &playlists in Family plan

PlanPremium DeviceiPhones, Macs, Macbooks My Question or IssueRight now, we are using a Premium account together with our family, with several playlists and a lot of liked songs. So this is not about several accs joining but on 1 account that has all...

  • Casual Listener
  • Plan Premium   Device iPhones, Macs, Macbooks   My Question or Issue Right now, we are using a Premium account together with our family, with several playlists and a lot of liked s...
  • thegep
  • Visitor
  • 1847 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 1847 Views
  • 4 replies
  • 0 likes

Premium Family Plan - Address not matching

Hi - I'm trying to add a family member to my plan (I already have four on it and this takes out last space). They're typing in our address and it's definitely the one on the account but it's saying it doesn't match. I've not changed our address and d...

  • Casual Listener
  • Hi - I'm trying to add a family member to my plan (I already have four on it and this takes out last space).  They're typing in our address and it's definitely the one on the account but it's s...
  • Maxim
  • Spotify Star
  • 303 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 303 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium Family + Google Family Link

Hello, I recently signed up for Spotify, as my older son is getting into music. He recently turned 13, so is eligible for a Spotify account, however his google account is still managed by me under Family Link. He doesn't have his own computer, or tab...

  • Casual Listener
  • ...y me under Family Link.  He doesn't have his own computer, or tablet, so his primary music listening is on a google home speaker. I am trying to link his Spotify account to his voice so that o...
  • thearrys
  • Casual Listener
  • 2926 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 2926 Views
  • 4 replies
  • 0 likes

Premium Family - adding someone

Plan - Family PremiumCountry - UK Device - iphone10 - 13 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Trying to add someone to my family plan but on my account, on premium family tab i can seem to edit anything, click ...

  • Newbie
  • Plan - Family Premium Country - UK   Device - iphone10 - 13    Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Trying to a...
  • Maxim
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 200 Views
  • 1 replies
  • 0 likes

Subscribe to premium

Hi!Am I the only one not able to subscribe to any Premium Account?PlanFree/PremiumCountryCanada Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)

  • Visitor
  • Hi! Am I the only one not able to subscribe to any Premium Account? Plan Free/Premium Country Canada   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS ...
  • Maxim
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 260 Views
  • 1 replies
  • 0 likes

premium: very good download quality on all - but low download quality on some specific albums

hi, i am premium: i get very good quality on all my fave. tracks, but really bad mp3 encoding on 2 albums / tracks: it sounds like a very low mp3 / aac bitrate. i have these on vinyl. can i upload and replace them? my mp3 setting is 320bit, aac 192 m...

  • Music Fan
  • hi, i am premium: i get very good quality on all my fave. tracks, but really bad mp3 encoding on 2 albums / tracks: it sounds like a very low mp3 / aac bitrate.   i have these on vinyl. can i ...
  • 184 Views
  • 0 replies
  • 0 likes
  • Premium for Family
  • 184 Views
  • 0 replies
  • 0 likes

There was a problem. Try again later

Family PlanPremiumUnited States Device(iPhone 11, ipad 4, 2020 imac)Operating System(iOS 15, OS 11, ) Upon entering and submitting the address from the invitation link, we get the message There was a problem, try again later. family member had a duo ...

  • Newbie
  •   Family Plan Premium United States   Device (iPhone 11, ipad 4, 2020 imac) Operating System (iOS 15, OS 11, )   Upon entering and submitting the address from the i...
  • Maxim
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 223 Views
  • 1 replies
  • 0 likes

Can't join in family plan

Hi. I am unable to join in my current family plan. I have been using this plan for over a year now and upon renewing, i got a message that "you can't join this plan, you can join someone else's plan once every 12month"

  • Visitor
  • Hi. I am unable to join in my current family plan. I have been using this plan for over a year now and upon renewing, i got a message that "you can't join this plan, you can join someone else's p...
  • Maxim
  • Spotify Star
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan Address Change - Members can't join...

PlanFamily PremiumCountryBelgiumDeviceiPhone & Macbook ProOperating SystemMacOS Monterey 12.4 My Question or IssueWe moved to a bigger place. So I changed my address in my account. Now my new partner moved in and wants to join the Family Premium plan...

  • Newbie
  • Plan Family Premium Country Belgium Device iPhone & Macbook Pro Operating System MacOS Monterey 12.4   My Question or Issue We moved to a bigger place.  So I changed my a...
  • Dian
  • Spotify Legend
  • 392 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 392 Views
  • 1 replies
  • 0 likes

Can't access Family Plan

PlanPremiumCountryUSADeviceSamsung Galaxy S21Operating System(Android My Question or IssueI am part of a premium family plan setup by my daughter but paid for by me. My wife and I both had phone issues and had to get a new phone, so the sign in detai...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy S21 Operating System (Android   My Question or Issue I am part of a premium family plan setup by my daughter but paid for by me. My w...
  • Maxim
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Log in family plan user

One member have trouble login in on her new phone.Have user name.

  • Casual Listener
  • One member have trouble login in on her new phone. Have user name.
  • OscarDC
  • Moderator
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Family Premium Prepaid renew

PlanPremiumCountryMexicoDeviceAll devicesOperating SystemAll devices My Question or IssueI have a prepaid family plan that lasts 3 months, it is about to end and I want to know if renewing with another plan of the same duration will count it as the s...

  • Newbie
  • Plan Premium Country Mexico Device All devices Operating System All devices   My Question or Issue I have a prepaid family plan that lasts 3 months, it is about to end and I want to k...
  • Maxim
  • Spotify Star
  • 323 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 323 Views
  • 1 replies
  • 0 likes

Cant change the User of the Premium Family Account

Hello Community,while i was trying to log into my Spotify Premium Family Account today i noticed, that i can't switch onto my account in the Premium Family and only use the account of my mother where none of my Playlists are listed or heard. I also c...

  • Visitor
  • ...here none of my Playlists are listed or heard. I also cannot log myself into my account using my username (not the name thats shown to the public). The only thing that works is the admin of the Family A...
  • Maxim
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 154 Views
  • 1 replies
  • 0 likes

I can't connect to my family plan

My mom had to change her payment method, but forgot and our plan expired. After the plan expiring and her changing the payment method, I wasn't able to connect to our family plan again anymore

  • Casual Listener
  • My mom had to change her payment method, but forgot and our plan expired. After the plan expiring and her changing the payment method, I wasn't able to connect to our family plan again anymore
  • Maxim
  • Spotify Star
  • 533 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 533 Views
  • 7 replies
  • 0 likes

Criei um plano família e minha filha nao consegue acessar.

Quando ela tenta acessar pelo convite aparece "só é possível acessar o plano premium de outra pessoa uma vez a cada 12 meses"

  • Visitor
  • Quando ela tenta acessar pelo convite aparece "só é possível acessar o plano premium de outra pessoa uma vez a cada 12 meses"
  • Brunelicia
  • Community Legend
  • 294 Views
  • 1 replies
  • 1 likes
  • 294 Views
  • 1 replies
  • 1 likes

Kicked off my family plan

Had an email about family plan renewal with my wife, didn’t verify it within 7 days the seven days email, and now I can’t get access to a family plan that I already pay for until 12 months? unless of course you want us to pay for a separate account f...

  • Visitor
  • Had an email about family plan renewal with my wife, didn’t verify it within 7 days the seven days email, and now I can’t get access to a family plan that I already pay for until 12 months? unless o...
  • Maxim
  • Spotify Star
  • 633 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 633 Views
  • 1 replies
  • 0 likes