Announcements
Happy Values Week! Today we celebrate *Support* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 174214 Views
  • 32 replies
  • 9 likes
  • 174214 Views
  • 32 replies
  • 9 likes

Why can't my family use the premium features?

I send the link for them to join. They say they receive it, but they are just prompted to start their own account, which they did. Then nothing, they are just getting the free features with ads. What's the point of the Premium-Family if they can't en...

  • Visitor
  • ...hat's the point of the Premium-Family if they can't enjoy the same features, which is the ONLY reason why I signed up for it in the first place. MY account shows they are sharing my account, but they d...
  • Maxim
  • Spotify Star
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mando una invitación a mi hijo para vincular a la cuánta familiar

A mi hijo le mandé una invitación del plan familiar pero le sale que su cuenta está ya vinculada a esa cuánta y no deja que el pueda unirse a la cuánta

  • Visitor
  • A mi hijo le mandé una invitación del plan familiar pero le sale que su cuenta está ya vinculada a esa cuánta y no deja que el pueda unirse a la cuánta
  • MihailY
  • Moderator
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution ei, bom dia! eu assinei o plano duo para usar com minha mãe, mas quando dou

ei, bom dia! eu assinei o plano duo para usar com minha mãe, mas quando dou play, a musica para lá para ela.

  • Visitor
  • ei, bom dia! eu assinei o plano duo para usar com minha mãe, mas quando dou play, a musica para lá para ela.
  • Yordan
  • Moderator
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Link to family do not work

My brother is tying to share his familyaccount but when I click on the link is says “this page does not exist”. can you help me? /Camilla

  • Visitor
  • My brother is tying to share his familyaccount but when I click on the link is says “this page does not exist”.   can you help me?   /Camilla
  • Novy
  • Moderator
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Premium Paused due to expire credit card

Spotify is telling me that my FAMILY premium is paused due to expired cc. I went in and added a new payment type. That didn't seem to do anything as it still told me that I needed to upgrade. So paid for a premium plan with the new CC and now it is a...

  • Visitor
  • Spotify is telling me that my FAMILY premium is paused due to expired cc. I went in and added a new payment type. That didn't seem to do anything as it still told me that I needed to upgrade. So p...
  • Maxim
  • Spotify Star
  • 215 Views
  • 1 replies
  • 1 likes
  • 215 Views
  • 1 replies
  • 1 likes

i cant log in on my laptop

its saying i need spotify premium but im on a premium family plan

  • Newbie
  • its saying i need spotify premium but im on a premium family plan
  • MustangM
  • Casual Listener
  • 511 Views
  • 7 replies
  • 0 likes
  • 511 Views
  • 7 replies
  • 0 likes

Superuser Contribution Family member can't add himself, something went wrong error message appears

I've created a family plan and one of the members can't add himself. The address is exactly the same and still we get a "something went wrong" error

  • Casual Listener
  • I've created a family plan and one of the members can't add himself. The address is exactly the same and still we get a "something went wrong" error
  • gijsvanheemstra
  • Regular
  • 961 Views
  • 10 replies
  • 0 likes
  • 961 Views
  • 10 replies
  • 0 likes

Can I invite people to my family plan from different regions?

I am in turkey now but my family lives in another region. I want to get spotify family plan and invite them to my family. Will they able to join my family plan and use spotify premium futures?

  • Visitor
  • I am in turkey now but my family lives in another region. I want to get spotify family plan and invite them to my family. Will they able to join my family plan and use spotify premium futures?
  • AdamDamon
  • Spotify Star
  • 1261 Views
  • 1 replies
  • 0 likes
  • 1261 Views
  • 1 replies
  • 0 likes

transform account

we sepperatet after a very long relationship.We had a family pro account together ...i want my profile of that fam account sepperatet !Is this possible ???Can i have a new billing adress ?can i keep my playlists and my likelist ???

  • Casual Listener
  • we sepperatet after a very long relationship. We had a family pro account together ... i want my profile of that fam account sepperatet ! Is this possible ??? Can i have a new billing adress ? c...
  • KatesHere
  • Community Legend
  • 296 Views
  • 3 replies
  • 0 likes
  • 296 Views
  • 3 replies
  • 0 likes

Superuser Contribution Free account cannot be added to existing family premium account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Joan
  • Moderator
  • 221 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 221 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why am I not allowed to change my region?

I moved to Mexico from USA and I’ve been trying to update my country and payment method but it’s not allowing me pls help me

  • Visitor
  • I moved to Mexico from USA and I’ve been trying to update my country and payment method but it’s not allowing me pls help me
  • Dian
  • Spotify Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution I was premium family and it changed to premium single. How do i go back.

I have been family account for years. Yesterday my credit card had a problem and when i fixed it my whole family was out of my plan. I need help. It chrged me a single premium it should have been a family one.

  • Visitor
  • I have been family account for years. Yesterday my credit card had a problem and when i fixed it my whole family was out of my plan. I need help. It chrged me a single premium it should have been a family...
  • Joan
  • Moderator
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

My family can't join my family's plan and we are all in the same address

My family is not get in the plan because it's saying that we are not in the same adress but we are in the same house.

  • Visitor
  • My family is not get in the plan because it's saying that we are not in the same adress but we are in the same house.
  • Maxim
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bu Premium planına ait plan yöneticisi ile birlikte yaşadığını onaylayamadı

kardeşimle aynı evde yaşıyoruz ama duo hesabıma katılma linki gönderdiğimde "Bu Premium planına ait plan yöneticisi ile birlikte yaşadığını onaylayamadık. 12 ay içinde başka birinin planına tekrar katılabilirsin." uyarısını alıyoruz.

  • Newbie
  • kardeşimle aynı evde yaşıyoruz ama duo hesabıma katılma linki gönderdiğimde "Bu Premium planına ait plan yöneticisi ile birlikte yaşadığını onaylayamadık. 12 ay içinde başka birinin planına tekrar ka...
  • Kiril
  • Moderator
  • 626 Views
  • 1 replies
  • 0 likes
  • 626 Views
  • 1 replies
  • 0 likes

Superuser Contribution My premium Duo keeps saying that the premium is paused.

My premium Duo keeps saying that the premium is paused even though the payment was successful and it's already working seamlessly on the plan manager's account. It says that the premium is paused and to update payment, but when I click update payment...

  • Visitor
  • My premium Duo keeps saying that the premium is paused even though the payment was successful and it's already working seamlessly on the plan manager's account. It says that the premium is paused and...
  • Joan
  • Moderator
  • 1004 Views
  • 9 replies
  • 0 likes
  • 1004 Views
  • 9 replies
  • 0 likes

Keep getting error message when trying to confirm address to join Family Premium

PlanFamily PremiumCountryUSMy Question or IssueHello all. My cousin visits and lives with my family for a few months every year. He was on a Duo plan but canceled it to join our Family Plan to save a few bucks while here. When he tries to confirm our...

  • Newbie
  • Plan Family Premium Country US My Question or Issue Hello all. My cousin visits and lives with my family for a few months every year. He was on a Duo plan but canceled it to join our Family P...
  • Maxim
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 203 Views
  • 1 replies
  • 0 likes

Removing Member from Family Plan AND keeping their playlists?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI run a Family Plan and because of changes in our situation, two members of that plan need to...

  • Visitor
  • ...Family Plan and because of changes in our situation, two members of that plan need to be removed. I do not want them to lose their playlists, etc., however. What steps do I/we/they take to make s...
  • Maxim
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 254 Views
  • 1 replies
  • 0 likes