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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131430 Views
  • 32 replies
  • 8 likes
  • 131430 Views
  • 32 replies
  • 8 likes

My family members still has commercials

Hello.I have upgrated to premium family, but every one except me, stil has commercials and dont have the premium advantages.I do not understand what I have done wrong路‍PlanPremium family CountryDenmark Device(iPhone 11, Samsung Galaxy 10Operating Sys...

  • Visitor
  • Hello. I have upgrated to premium family, but every one except me, stil has commercials and dont have the premium advantages. I do not understand what I have done wrong🤷‍♀️ Plan Premium family&n...
  • Maxim
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 128 Views
  • 1 replies
  • 0 likes

Cannot go offline

Back here again at this wonderfully archaic and time intensive way to get help. I have premium and no matter what we do, my wife and I cannot listen to different music at the same time. She can go offline on her app but mine will not let me and even ...

  • Casual Listener
  • Back here again at this wonderfully archaic and time intensive way to get help.  I have premium and no matter what we do, my wife and I cannot listen to different music at the same time. She can...
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution My sister has been removed from my Family account

PlanFree/PremiumCountryFranceDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueYou asked my sister our address and as she did not have time to answer you removed her f...

  • Visitor
  • ...sked my sister our address and as she did not have time to answer you removed her from my Family account. Could you please send her a new form to fill and add her to my Premium account? Thank you in a...
  • Novy
  • Moderator
  • 133 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution family plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am changing from a duo plan and student plan and moving to a family plan but we all have mu...

  • Newbie
  • ...hanging from a duo plan and student plan and moving to a family plan but we all have music playlists that we don't want to lose.  If I invite my children to my new family plan, will they be able t...
  • Kiril
  • Moderator
  • 193 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution Preimum Plan Switch

I paid for the yearly plan one time payment. Country India My Question or IssueI'd like to change from a yearly plan to a monthly plan and link my credit card to the payment. How am I going to do that?Should I request a refund for the yearly plan or ...

  • Visitor
  • I paid for the yearly plan one time payment.  Country India   My Question or Issue I'd like to change from a yearly plan to a monthly plan and link my credit card to the payment. How am...
  • Vasil
  • Moderator
  • 189 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why has the ability to shift songs up or down on my playlists stopped?

PlanPremium PlanCountry Canada Quebec DeviceAcer AspireE15Operating System Windows 10 + latest update(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue The ability to move songs in any playlist with speed movements has disappeared? Why ? It...

  • Casual Listener
  • Plan Premium Plan Country Canada Quebec   Device Acer AspireE15 Operating System Windows 10 + latest update (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Vasil
  • Moderator
  • 157 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 157 Views
  • 1 replies
  • 0 likes

switched phones. switched spotify app but only showing plan manager playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Samsung S22My Question or IssueFamily premium plan. I am a member. Son is manager. Neither he nor I can access my ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Samsung S22 My Question or Issue Family...
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist restarting

PlanFamily premiumCountryAustralia Device(iPhone 11, using head unit in car)My Question or Issuemy playlist (not the liked songs list but an actual playlist) keeps restarting after a few songs, it used to just do this sometimes between on my phone an...

  • Casual Listener
  •   Plan Family premium Country Australia  Device (iPhone 11, using head unit in car) My Question or Issue my playlist (not the liked songs list but an actual playlist) keeps r...
  • Luke98thorpe
  • Casual Listener
  • 395 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 395 Views
  • 2 replies
  • 0 likes

Superuser Contribution PREGUNTA.

Buenas tardes una pregunta, si tengo una cuenta familiar premium en francia, puedo invitar a mi hija al grupo familiar si ella vive en argentina? Se que los servidores son diferentes por eso la pregunta, he preguntado lo mismo por amazon music y esta...

  • Visitor
  • Buenas tardes una pregunta, si tengo una cuenta familiar premium en francia, puedo invitar a mi hija al grupo familiar si ella vive en argentina?   Se que los servidores son diferentes por eso...
  • OscarDC
  • Moderator
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Says “sorry there is a problem”

so Basically I’ve had Spotify premium for years. I switched to the duo plan the other day. Then this week I got a link to join a family plan but it won’t let me continue after I have selected the address when hitting the family plan link.

  • Newbie
  • so Basically I’ve had Spotify premium for years. I switched to the duo plan the other day. Then this week I got a link to join a family plan but it won’t let me continue after I have selected the a...
  • Maxim
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 160 Views
  • 1 replies
  • 0 likes

Convert 2 individual accounts to premium family plan without losing playlists?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have 2 individual accounts for my kids (started at different times). Can I convert them int...

  • Newbie
  • ...ave 2 individual accounts for my kids (started at different times). Can I convert them into a premium family plan (so I can have an account) without them losing their already created playlists? 
  • AdamDam
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Military families using Spotify for Family

Spotify FamilyUnited States DeviceiPhone, MacBookOperating SystemMost current iOS I just finished speaking to someone via spotify chat support, but my issue was not resolved. I'm sure this doesn't come up too often, but it is still very inconvinient ...

  • Casual Listener
  •   Spotify Family United States   Device iPhone, MacBook Operating System Most current iOS   I just finished speaking to someone via spotify chat support, but my issue was n...
  • T4rd
  • Visitor
  • 1952 Views
  • 5 replies
  • 2 likes
  • 1952 Views
  • 5 replies
  • 2 likes

Account Manager

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI want to remove myself from being account manager, will they family members loose their play...

  • Visitor
  • ...ant to remove myself from being account manager, will they family members loose their play list?
  • AdamDam
  • Spotify Star
  • 592 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 592 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo ingresar a un plan familiar

My Question or Issuea mediados del año pasado formaba parte de un plan familiar pero hace unas semanas atras esta cuenta fue cancelada y ahora que me volvieron a invitar no puedo ingresar porque solo puedo cambiar de cuenta una vez cada 12 meses, per...

  • Newbie
  •   My Question or Issue a mediados del año pasado formaba parte de un plan familiar pero hace unas semanas atras esta cuenta fue cancelada y ahora que me volvieron a invitar no puedo ingresar p...
  • Eni
  • Moderator
  • 241 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 241 Views
  • 1 replies
  • 0 likes

Subscribed to family, but Can't access the family page

Hi, I have recently subscribed to family plan, however I can't add my address there to start using it. I can't access the https://www.spotify.com/in-en/account/family/ page. I am already an individual premium member, want to change the subscription t...

  • Regular
  • Hi,   I have recently subscribed to family plan, however I can't add my address there to start using it.   I can't access the https://www.spotify.com/in-en/account/family/ page. &n...
  • Maxim
  • Spotify Star
  • 377 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 377 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Liked songs &playlists in Family plan

PlanPremium DeviceiPhones, Macs, Macbooks My Question or IssueRight now, we are using a Premium account together with our family, with several playlists and a lot of liked songs. So this is not about several accs joining but on 1 account that has all...

  • Casual Listener
  • Plan Premium   Device iPhones, Macs, Macbooks   My Question or Issue Right now, we are using a Premium account together with our family, with several playlists and a lot of liked s...
  • thegep
  • Visitor
  • 1869 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 1869 Views
  • 4 replies
  • 0 likes

Premium Family Plan - Address not matching

Hi - I'm trying to add a family member to my plan (I already have four on it and this takes out last space). They're typing in our address and it's definitely the one on the account but it's saying it doesn't match. I've not changed our address and d...

  • Casual Listener
  • Hi - I'm trying to add a family member to my plan (I already have four on it and this takes out last space).  They're typing in our address and it's definitely the one on the account but it's s...
  • Maxim
  • Spotify Star
  • 304 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 304 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium Family + Google Family Link

Hello, I recently signed up for Spotify, as my older son is getting into music. He recently turned 13, so is eligible for a Spotify account, however his google account is still managed by me under Family Link. He doesn't have his own computer, or tab...

  • Casual Listener
  • ...y me under Family Link.  He doesn't have his own computer, or tablet, so his primary music listening is on a google home speaker. I am trying to link his Spotify account to his voice so that o...
  • thearrys
  • Casual Listener
  • 2937 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 2937 Views
  • 4 replies
  • 0 likes

Premium Family - adding someone

Plan - Family PremiumCountry - UK Device - iphone10 - 13 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Trying to add someone to my family plan but on my account, on premium family tab i can seem to edit anything, click ...

  • Newbie
  • Plan - Family Premium Country - UK   Device - iphone10 - 13    Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Trying to a...
  • Maxim
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 202 Views
  • 1 replies
  • 0 likes

Subscribe to premium

Hi!Am I the only one not able to subscribe to any Premium Account?PlanFree/PremiumCountryCanada Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)

  • Visitor
  • Hi! Am I the only one not able to subscribe to any Premium Account? Plan Free/Premium Country Canada   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS ...
  • Maxim
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 264 Views
  • 1 replies
  • 0 likes