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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 119142 Views
  • 32 replies
  • 8 likes
  • 119142 Views
  • 32 replies
  • 8 likes

Superuser Contribution Add a former member to a Premium for Family Plan

Plan PREMIUMFree/PremiumCountry ECUADOR Device SAMSUNG A20(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System ANDROID(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Good morning, I am from Ecuador. I have a family plan wh...

  • Visitor
  • ...)   My Question or Issue   Good morning,   I am from Ecuador. I have a family plan where my parents, my 2 brothers and I are. My dad mistakenly deleted the Spotify app and now he h...
  • Ver
  • Spotify Legend
  • 624 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 624 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan - Credit Card Payment

PlanPremiumCountryIndonesiaDeviceFirefox 88.0 (64-bit)Operating SystemWindows 10 Pro My Question or IssueThere's no option for credit card payment when I choose Family plan, although it is shown when I choose individual plan instead.Any advice?Sincer...

  • Newbie
  • Plan Premium Country Indonesia Device Firefox 88.0 (64-bit) Operating System Windows 10 Pro   My Question or Issue There's no option for credit card payment when I choose Family p...
  • Ver
  • Spotify Legend
  • 732 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 732 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can I join a new Spotify Family when I went from Free to Family around 8 months ago?

My roommate had a Spotify Family account and I joined it a couple months back (I never had Premium before), but it has run out recently and they do not intend to extend it.However, my sister decided to go Premium as well and asked if she should purch...

  • Casual Listener
  • My roommate had a Spotify Family account and I joined it a couple months back (I never had Premium before), but it has run out recently and they do not intend to extend it. However, my sister d...
  • Mihail
  • Spotify Legend
  • 1571 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1571 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family Mix shows incorrectly info about artists that I've listened to

PlanPremiumCountryUS DeviceiPhone11Operating SystemiOS 14 My Question or IssueFamily Mix shows incorrectly info about artists that I've listened to. There are about 10-15 artists that I know for sure that I've listened to, but Spotify shows "Listened...

  • Regular
  • Plan Premium Country US   Device iPhone11 Operating System iOS 14   My Question or Issue Family Mix shows incorrectly info about artists that I've listened to. There are about 1...
  • Eni
  • Moderator
  • 720 Views
  • 9 replies
  • 0 likes
  • Premium for Family
  • 720 Views
  • 9 replies
  • 0 likes

Why are users in the UK paying nearly $8 more a month for the same service as the US?

My Question or IssueI'm tired of being ripped off because I live in the UK. How can you possibly justify charging £16.99 for the family service in the UK and only $16 in the US? The UK price is approximately $23.60 which is nearly $8 more a month or ...

  • Regular
  •   My Question or Issue I'm tired of being ripped off because I live in the UK. How can you possibly justify charging £16.99 for the family service in the UK and only $16 in the US? The UK p...
  • Robert_W
  • Community Legend
  • 565 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 565 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't listen on two devices at the same time on Premium Family

Hi,I have a Spotify Family Premium subscription which has 5 accounts attached to it. We are UK based and have android phone devices largely to play music although I use my desktop too. My son has one of these accounts and uses a Google Nest in his be...

  • Visitor
  • Hi, I have a Spotify Family Premium subscription which has 5 accounts attached to it.  We are UK based and have android phone devices largely to play music although I use my desktop too.&n...
  • Alex
  • Spotify Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 355 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Rejoin Spotify Family

PlanFreeCountryIndonesiaDeviceAsus ROG ZephyrusOperating SystemWindows 10 My Question or IssueI have been using the Spotify family for a long time. The problem that I get right now is that I can't rejoin the family account. The website says "You can'...

  • Visitor
  • Plan Free Country Indonesia Device Asus ROG Zephyrus Operating System Windows 10   My Question or Issue I have been using the Spotify family for a long time. The problem that I get r...
  • Mihail
  • Spotify Legend
  • 986 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 986 Views
  • 1 replies
  • 0 likes

Superuser Contribution Joining a different family plan

PlanPremium familyCountryCanadaDevice(iPhone XR, Desktop)Operating System(iOS 10, Windows 10) My Question or IssueI have recently joined a different family plan and I have forgotten to leave the old family plan. I do not have contact with the old man...

  • Casual Listener
  •   Plan Premium family Country Canada Device (iPhone XR, Desktop) Operating System (iOS 10, Windows 10)   My Question or Issue I have recently joined a different family plan and I...
  • Ver
  • Spotify Legend
  • 589 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 589 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify premium family Price change

Plan/PremiumCountryUnited States Device(iPhone 11Operating System(iOS 10 My Question or IssueHello,i just received an email that prices for Spotify premium family plans will be increasing from $15/m to $16/m which I find to be sort of ridiculous. Wha...

  • Visitor
  • Plan /Premium Country United States  Device (iPhone 11 Operating System (iOS 10   My Question or Issue Hello, i just received an email that prices for Spotify premium family p...
  • Jeremy
  • Spotify
  • 687 Views
  • 4 replies
  • 2 likes
  • Premium for Family
  • 687 Views
  • 4 replies
  • 2 likes

Solved!! I'm not eligible to switch to Spotify Family

Question: How can I switch to Family, without losing my playlists? I have a Premium account via my mobile provider. When I want to switch to Spotify Family, I get this message: Because you received Spotify Premium through one of our partners, you are...

  • Casual Listener
  • Question: How can I  switch to Family, without losing my playlists?   I have a Premium account via my mobile provider. When I want to switch to Spotify Family, I get this m...
  • AdamDam
  • Spotify Star
  • 2135 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 2135 Views
  • 3 replies
  • 0 likes

All devices on Spotify connect grayed out

I have Spotify premium. I am in the United States. I have just noticed that all of my devices on Spotify connect are grayed out. This just happened recently. Is anyone else having the same problem? The problem occurs whether I am using my windows 10 ...

  • Roadie
  • I have Spotify premium. I am in the United States. I have just noticed that all of my devices on Spotify connect are grayed out. This just happened recently. Is anyone else having the same problem? T...
  • Edelbeb
  • Roadie
  • 1751 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1751 Views
  • 1 replies
  • 0 likes

premium to premium for family

My Question or IssueI currently have a Premium suscprition. I'll be joining an Famliy suscription shortly. What will happen tot my playlists, favourites etc when I join the Family suscription?

  • Newbie
  •     My Question or Issue I currently have a Premium suscprition. I'll be joining an Famliy suscription shortly. What will happen tot my playlists, favourites etc when I join the Family suscription?
  • AdamDam
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Using Spotify on Sonos and another device simultaneously with Premium Family Plan

Premium Family PlanUSA DevicesSonos, iPhone, iPad, Google Pixel My Question or IssueWe have the Premium Family Plan and use Sonos at home. When we stream Spotify on our Sonos system, I am unable to stream to my phone or otherwise at the same time. I ...

  • Newbie
  • Premium Family Plan USA   Devices Sonos, iPhone, iPad, Google Pixel   My Question or Issue We have the Premium Family Plan and use Sonos at home. When we stream Spotify on our S...
  • Mihail
  • Spotify Legend
  • 1240 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't share Playlists with a Spotify Kids Account

PlanSpotify FamilyCountryGermanyDevicesamsung galaxy tab a7Operating System(iOS 10, Android Oreo, Windows 10,etc.) Hi all i signed up for Spotify Family in Dezember.I did this because there should be a function where i can share playlists from my acc...

  • Regular
  • Plan Spotify Family Country Germany Device samsung galaxy tab a7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   Hi all   i signed up for Spotify Family in D...
  • Eni
  • Moderator
  • 3113 Views
  • 9 replies
  • 0 likes
  • Premium for Family
  • 3113 Views
  • 9 replies
  • 0 likes

Moderator leaving family plan

Hi! I am the moderator of my family's premium plan. I am going to move and will therefore start a new premium duo plan with my girlfriend. Can I leave my plan and make someone else in my family the moderator or do they have to start a new plan? Kind ...

  • Newbie
  • Hi!  I am the moderator of my family's premium plan. I am going to move and will therefore start a new premium duo plan with my girlfriend. Can I leave my plan and make someone else in my family...
  • Billy-J
  • Spotify Star
  • 1474 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1474 Views
  • 1 replies
  • 0 likes

Solved!! Started using Premium Duo late last year. Will I be able to switch Duo membership to a new account?

PlanPremium DuoCountryUSA My Question or IssueMy girlfriend added my current Spotify account to her Premium Duo subscription late last year. (Fall 2020)I'm in the process of transferring from my current account to a newly created account that isn't p...

  • Casual Listener
  • Plan Premium Duo Country USA   My Question or Issue My girlfriend added my current Spotify account to her Premium Duo subscription late last year. (Fall 2020) I'm in the process of trans...
  • Billy-J
  • Spotify Star
  • 2276 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 2276 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution can't switch to spotify Family subscription

Hello!My family and I were switching to Spotify family premium plan. And for some reason instead of joining an existing family, my account somehow made his own.Can I still switch to my family’s plan? If so, how can I do it?P.S. In attachments, a phot...

  • Casual Listener
  • Hello! My family and I were switching to Spotify family premium plan. And for some reason instead of joining an existing family, my account somehow made his own. Can I still switch to my family’s p...
  • Elena
  • Moderator
  • 1123 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 1123 Views
  • 2 replies
  • 1 likes

Solved!! Cant invite my Father to The family account

PlanFamily PremiumCountryGermany DevicePCOperating SystemWindows 10 My Question or IssueI cant invite my father we live in the same house and the invitation and the attempted to accept where on the same pc at the family address.I could invite my moth...

  • Casual Listener
  • Plan Family Premium Country Germany   Device PC Operating System Windows 10   My Question or Issue I cant invite my father we live in the same house and the invitation and the a...
  • OneByBoo
  • Roadie
  • 2435 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 2435 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect iOS, Sonos, Spotify Family

PlanPremium FamilyCountryUKDeviceiPhones se, 11, 7, Sonos new generationOperating SystemiOS 14My Question or Issue Hi There, We have multiple Sonos devices at home (Sonos One, Five, Move etc) and we have Spotify family with 4 active accounts (Me, Wif...

  • Newbie
  • Plan Premium Family Country UK Device iPhones se, 11, 7, Sonos new generation Operating System iOS 14 My Question or Issue   Hi There,   We have multiple Sonos devices at h...
  • Jeremy
  • Spotify
  • 550 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 550 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcasts don't show up.

CAN'T FIND PODCASTS!I just joined the Spotify for Family plan hoping to listen to some good podcasts but I can't find any! PLEASE HELP! PlanFamily PremiumCountryBangladesh DeviceOnePlus 3TOperating SystemAndroid Oxygen 9.0.6 My Question or IssueAre p...

  • Visitor
  • CAN'T FIND PODCASTS! I just joined the Spotify for Family plan hoping to listen to some good podcasts but I can't find any! PLEASE HELP!     Plan Family Premium Country B...
  • Jeremy
  • Spotify
  • 1072 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 1072 Views
  • 1 replies
  • 1 likes