Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 71468 Views
  • 32 replies
  • 4 likes
  • 71468 Views
  • 32 replies
  • 4 likes

I'm not included in my Family Mix

PlanPremium Family My Question or IssueI noticed that none of my songs are included in the family mix. I checked with them and my stuff isn't on their playlists either. Any advice? I'd like to see my stuff in the playlists too.

  • Visitor
  • Jeremy
  • Moderator
  • 12502 Views
  • 16 replies
  • 7 likes
  • Premium for Family
  • 12502 Views
  • 16 replies
  • 7 likes

Top Questions: Premium for Family

Hello, Premium for Family members! We’ve outlined some of your most common questions answered, and you can find them below. You can also check out these links if you have questions about invites and payments on the account: How to invite or remove Fa...

  • Spotify
  • Spotify
  • 54529 Views
  • 0 replies
  • 15 likes
  • Premium for Family
  • 54529 Views
  • 0 replies
  • 15 likes

Superuser Contribution Mitglieder aus Familienabo entfernt

PlanFree/PremiumCountryGermanyOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHallo, Ich habe ein Familien-Abo erstellt und alle eingeladen. Einen Monat hat das auch funktioniert, aber auf einmal wurden alle aus dem Konto ...

  • Not applicable
  • Plan Free/Premium Country Germany Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hallo,  Ich habe ein Familien-Abo erstellt und alle eingelade...
  • Peter
  • Spotify Legend
  • 545 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 545 Views
  • 1 replies
  • 0 likes

Spotify family - 2 users cant listen at the same time.

We have a Spotify premium family account with 4 users. 2 of us are in some way connected, which means that we cant listen to music at the same time... If I listen to spotify it´s no problem, but when he starts to listen my music stops.Does someone ha...

  • Newbie
  • We have a Spotify premium family account with 4 users. 2 of us are in some way connected, which means that we cant listen to music at the same time... If I listen to spotify it´s no problem, but w...
  • marcaevans
  • Composer
  • 131 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 131 Views
  • 1 replies
  • 0 likes

Are your playlists intact when you move from Spotify Premium to Premium for Family

Hi All,My son currently has Spotify Premium and I am thinking of getting Premium for Family. My son has built up several playlists that he does not want to lose. If I take out Premium for Family and then invite him to join, will he lose his playlists...

  • Casual Listener
  • Hi All, My son currently has Spotify Premium and I am thinking of getting Premium for Family.  My son has built up several playlists that he does not want to lose.  If I take out Premium f...
  • MartinStoichkov
  • Spotify Star
  • 167 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 167 Views
  • 3 replies
  • 0 likes

Google Home Mini delivered to wrong address

I recently (end of November) signed up for Spotify Premium Family during the Google Home mini promotion. Unfortunately, the home mini was sent to the wrong address (an old address on my Google account which I was not aware was still there). I have be...

  • Newbie
  • I recently (end of November) signed up for Spotify Premium Family during the Google Home mini promotion.  Unfortunately, the home mini was sent to the wrong address (an old address on my G...
  • mosohodPeti
  • Composer
  • 425 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 425 Views
  • 1 replies
  • 1 likes

Bought family premium but need help setting up children's accounts on their devices

I upgraded to a premium family plan because I want my children to have their own Spotify accounts on their iPads. I sent invites to each of my children at their email addresses, and I downloaded the Spotify app to each of their ipads. However, I cann...

  • Newbie
  • I upgraded to a premium family plan because I want my children to have their own Spotify accounts on their iPads.  I sent invites to each of my children at their email addresses, and I d...
  • Maxim
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble with ordering Google Home Mini with Spotify Premium for Family

Country : FRANCEPlan : Family PremiumDevice : Computer with Windows 10Browser : Chrome----Hello,I just tried to order the Google Home Mini with the special offer. I was planning to order it for my 3 residences where we have 3 Spotify Premium Family A...

  • Newbie
  • Country : FRANCE Plan : Family Premium Device : Computer with Windows 10 Browser : Chrome ---- Hello, I just tried to order the Google Home Mini with the special offer. I was planning t...
  • Peck_earl
  • Casual Listener
  • 1610 Views
  • 6 replies
  • 3 likes
  • Premium for Family
  • 1610 Views
  • 6 replies
  • 3 likes

Solved!! Family Plan problem

We received emails that says "we couldn't confirm your address" or something like that. Everyone in our familiy plan resides at the same address but our premium is cancelled. Email invites doesn't work.

  • Casual Listener
  • We received emails that says "we couldn't confirm your address" or something like that. Everyone in our familiy plan resides at the same address but our premium is cancelled. Email invites doesn't wo...
  • Bittencourt
  • Spotify Star
  • 320 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 320 Views
  • 3 replies
  • 0 likes

Solved!! Divorced parents

PlanFamilyCountryFranceMy Question or IssueHello there,I just updated toFamily plan but I have an issue related to my personal situation. I am currently divorcing, so I have my children with me only during vacation periods (2 months 1/2 per year).Can...

  • Casual Listener
  • Plan Family Country France My Question or Issue Hello there, I just updated toFamily plan but I have an issue related to my personal situation. I am currently divorcing, so I have my children w...
  • Brunelicia
  • Spotify Star
  • 1909 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 1909 Views
  • 5 replies
  • 0 likes

Can't add to family account

PlanFamilyCountryUKDeviceMicrosoft Surface Pro 4Operating SystemWindows 10 My Question or IssueI have just upgraded to a family account and tried to add my mum - she previously had created a family account herself but we decided I should be the main ...

  • Casual Listener
  • Plan Family Country UK Device Microsoft Surface Pro 4 Operating System Windows 10   My Question or Issue I have just upgraded to a family account and tried to add my mum - she p...
  • Brunelicia
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 165 Views
  • 1 replies
  • 0 likes

Family Members Canceled due to adress issue

I had updated to family premium recently and send invitation to my wife after 1 week her membership canceled due to adress mismatch. The adress information both we gave is same, so what is the problem?Maybe I dont have a wife and I am in the midde of...

  • Newbie
  • I had updated to family premium recently and send invitation to my wife after 1 week her membership canceled due to adress mismatch. The adress information both we gave is same, so what is the p...
  • Brunelicia
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Login via browser on smartphone

PlanFreeCountryGermany DeviceHuawei P20 liteOperating SystemAndroid 8.0.0 My Question or IssueI created a premium family account. My girlfriend was able to join. But my father,who also live here in the same place can't. I send him an invitation,but h...

  • Newbie
  • Plan Free Country Germany  Device Huawei P20 lite Operating System Android 8.0.0   My Question or Issue I created a premium family account. My girlfriend was able to join. But m...
  • Peter
  • Spotify Legend
  • 121 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 121 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Spotify Fam] I have to renew payment and re-inviting members again every month ?

I subscriped to spotify family 1 month ago. But today it says unable to process payment and all family's invitations are gone while my credit balnce is actually more than enough for the payment. I understand that sometimes it's hard to process the pa...

  • Casual Listener
  • I subscriped to spotify family 1 month ago. But today it says unable to process payment and all family's invitations are gone while my credit balnce is actually more than enough for the payment. I u...
  • Katerina
  • Spotify Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 151 Views
  • 1 replies
  • 0 likes

Problemas com plano familiar

PlanPremiumCountryBrazilDeviceiPhone 8 PlusOperating SystemiOS 12.1.4 My Question or IssueI recently upgraded to the premium family package. I was able to add two of the three other people that live in my household, but for some reason, when I tried ...

  • Visitor
  • Plan Premium Country Brazil Device iPhone 8 Plus Operating System iOS 12.1.4   My Question or Issue I recently upgraded to the premium family package. I was able to add two of the t...
  • Bittencourt
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 154 Views
  • 1 replies
  • 0 likes

Kicked out from the family premium plan

kicked out from the family premium plan since i inputed the wrong address.since then i couldnt find the way to verify the address again. please help.

  • Newbie
  • kicked out from the family premium plan since i inputed the wrong address. since then i couldnt find the way to verify the address again. please help.    
  • OneByBoo
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 217 Views
  • 1 replies
  • 0 likes

Family members cannot play all songs

PlanFamily PremiumCountryUkDevice Operating SystemAndroid My family members cannot play all songs. Their app is the same version as mine but the My Library tab had fewer options for them. We have tried reinstalling, logging out, cheating cache etc. P...

  • Visitor
  • Plan Family Premium Country Uk Device   Operating System Android   My family members cannot play all songs. Their app is the same version as mine but the My Library tab had fewer o...
  • KatesHere
  • Community Legend
  • 404 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 404 Views
  • 2 replies
  • 0 likes

Superuser Contribution Join date of my family members

Hello,I am a premium for family user and I would like to learn when my family members joined this plan. Although I could learn it on the family membership page before, I can't do so right now. Do anyone have any idea on this topic? (Except asking the...

  • Casual Listener
  •   Hello, I am a premium for family user and I would like to learn when my family members joined this plan. Although I could learn it on the family membership page before, I can't do so right n...
  • Alex
  • Moderator
  • 544 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 544 Views
  • 4 replies
  • 0 likes

why my family members got suppressed without notification ?

PlanFree/PremiumCountryFranceDeviceSamsungOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've created Premium family 2 years ago and invited 3 members of my family. Worked fine for a whileBut from new year (january 1) all...

  • Casual Listener
  • Plan Free/Premium Country France Device Samsung Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I've created Premium family 2 years ago and i...
  • blarrouy64
  • Casual Listener
  • 163 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 163 Views
  • 2 replies
  • 0 likes

How to leave family ?

PlanFamily PremiumCountrySlovakiaDeviceandroidOperating System(Windows 10) My Question or IssueHi, i need to cancel my family premium as a member, but when i cancel it in subscription menu and get this:You've canceled Premium.Your subscription will e...

  • Visitor
  • Plan Family Premium Country Slovakia Device android Operating System (Windows 10)   My Question or Issue Hi,  i need to cancel my family premium as a member, but when i cancel i...
  • Bittencourt
  • Spotify Star
  • 608 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 608 Views
  • 1 replies
  • 0 likes

Premium Family not working on ios app, but it is on the web player

PlanFamily PremiumUS DeviceiPad 6th genOperating Systemios 12 My Question or IssueI upgraded my account to premium family. After inviting my daughter and accepting the invitation, she doesn't have premium access on her ipad tablet. If she logs in to ...

  • Casual Listener
  • Plan Family Premium US   Device iPad 6th gen Operating System ios 12   My Question or Issue I upgraded my account to premium family.  After inviting my daughter and a...
  • Brunelicia
  • Spotify Star
  • 136 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 136 Views
  • 3 replies
  • 0 likes

Solved!! Premium family erro

Olá! Estou com problemas na minha conta Premium família do Spotify. As 4 pessoas que eu convidei não estão conseguindo acesar e moram na mesma república que a minha.Tentei reenviar o convite pelo site, porém quando as pessoas clicam no link que receb...

  • Casual Listener
  •   Olá!   Estou com problemas na minha conta Premium família do Spotify.   As 4 pessoas que eu convidei não estão conseguindo acesar e moram na mesma república que a minha. Tent...
  • Bittencourt
  • Spotify Star
  • 344 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 344 Views
  • 5 replies
  • 0 likes