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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

Casual Listener

JillianWilkie

Regular

179682 Views

32 replies

9 likes

  • 179682 Views
  • 32 replies
  • 9 likes

Moving from Premium Individual to Premium Family

I have an individual premium plan and recently been added to a family premium plan. Do I have to cancel my individual plan to avoid getting charged twice? Thanks!

Visitor

I have an individual premium plan and recently been added to a family premium plan. Do I have to cancel my individual plan to avoid getting charged twice?   Thanks!    

Bittencourt

Spotify Star

196 Views

1 replies

0 likes

Premium for Family
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution questions on connecting premium account under family to discord

PlanPremium under family plan My Question or IssueMy premium account is under my parents who own the family plan. I want to connect my account to discord but I'm not sure if my parents will get the notification that I connected my account to discord ...

Casual Listener

Plan Premium under family plan   My Question or Issue My premium account is under my parents who own the family plan. I want to connect my account to discord but I'm not sure if my parents w...

Dian

Spotify Legend

1002 Views

1 replies

0 likes

Premium for Family
  • 1002 Views
  • 1 replies
  • 0 likes

BEEING CHARGED FOR CHANGING MY CREDIT CARD

I pay my spotify with credit card, however I needed to change the card and then I've been charged seven reais (brazilian coins) for that, this is absurd! PlanPremium Family Country - Brasil Device(iPhone 13) My Question or IssueI want to understand w...

Newbie

I pay my spotify with credit card, however I needed to change the card and then I've been charged seven reais (brazilian coins) for that, this is absurd!  Plan Premium Family  C...

44carol

Visitor

984 Views

2 replies

0 likes

Premium for Family
  • 984 Views
  • 2 replies
  • 0 likes

Sharing family plan with kids who share time between 2 homes following divorce.

i want to upgrade to a family plan from premium so my teenage kids can have access to premium features. due to divorce, I have shared care responsibilities for the kids (x3) and they stay with me 4 nights per fortnight. officially they ‘live with’ th...

Visitor

i want to upgrade to a family plan from premium so my teenage kids can have access to premium features.  due to divorce, I have shared care responsibilities for the kids (x3) and they stay w...

244 Views

0 replies

0 likes

Premium for Family
  • 244 Views
  • 0 replies
  • 0 likes

Agregar un septimo miembro a mi cuenta

Hola, soy de MéxicoActualmente tengo el plan familiar contratado, todos mis miembros (los 6) estan ocupados pero hace poco se integro a mi familia una nueva persona y me gustaría saber si existe alguna manera en la que pueda agregar a está séptima pe...

Visitor

Hola, soy de México Actualmente tengo el plan familiar contratado, todos mis miembros (los 6) estan ocupados pero hace poco se integro a mi familia una nueva persona y me gustaría saber si existe al...

1814 Views

0 replies

1 likes

Premium for Family
  • 1814 Views
  • 0 replies
  • 1 likes

Superuser Contribution jmsotomayor-9

Plande primera calidadpaísChileDispositivo(iPhone y Samsung Galaxy)sistema operativo(iOS 10, Android Oreo, Windows 10, etc.) Mi pregunta o problemaAparece un aviso que señala que un hijo mio no puede unirse a mi plan familiar premium porque solo pued...

Visitor

Plan de primera calidad país Chile Dispositivo (iPhone y Samsung Galaxy) sistema operativo (iOS 10, Android Oreo, Windows 10, etc.)   Mi pregunta o problema Aparece un aviso que señala...

Dian

Spotify Legend

199 Views

1 replies

0 likes

Premium for Family
  • 199 Views
  • 1 replies
  • 0 likes

I can't join into the Family's plan where my bro magange's in same house!

I tried so many times to join into the familiar plan where my brother manage the plan, we live at the same house and I can't add my address due to I can write it. Recently I was suscribed at Student plan, but he offered me a place in it and I tried t...

Visitor

I tried so many times to join into the familiar plan where my brother manage the plan, we live at the same house and I can't add my address due to I can write it. Recently I was suscribed at Student...

Maxim

Spotify Star

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
  • 0 likes

Re: Unable to add Spotify family member

im having the same issue when I try adding my husband.It says he´s in another country.

Visitor

im having the same issue when I try adding my husband. It says he´s in another country.     

Maxim

Spotify Star

171 Views

1 replies

0 likes

  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Necesito poder habilitar la cuenta de mi hijo

Mi hijo tiene un celular configurado para niño y no puede utilizar la aplicación para adultos de spotify porque la app detecta que es el dispositivo de un menor. Cómo puedo habilitarlo de todos modos?

Visitor

Mi hijo tiene un celular configurado para niño y no puede utilizar la aplicación para adultos de spotify porque la app detecta que es el dispositivo de un menor. Cómo puedo habilitarlo de todos modos?

Vasil

Moderator

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

Solved!! Family member can’t get back into their account

A family member changed phone. The app was transferred but not the account! I can invite them again but this creates a new account. How do they sign into their old account?

Casual Listener

A family member changed phone. The app was transferred but not the account! I can invite them again but this creates a new account. How do they sign into their old account?

Maxim

Spotify Star

1240 Views

5 replies

0 likes

  • 1240 Views
  • 5 replies
  • 0 likes

Superuser Contribution Do I need to cancel current Premium acct before accepting family invite

I accepted an invitation to join in on our family plan but did not cancel my current personal Premium plan before accepting the invite. I cannot see how to now cancel my personal Premium plan...or if I even need to do so. I did remove my credit card ...

Visitor

I accepted an invitation to join in on our family plan but did not cancel my current personal Premium plan before accepting the invite. I cannot see how to now cancel my personal Premium plan...or i...

Yordan

Moderator

3270 Views

8 replies

0 likes

Premium for Family
  • 3270 Views
  • 8 replies
  • 0 likes

Does adding someone who already tried premium cancel 1 month free in Family Premium plan?

Does adding someone who already tried premium cancel 1 month free in Family Premium plan? Currently planning to sign up for family plan but one member in my family has tried premium already. Need clarification, as it doesn't say so in the terms and c...

Visitor

Does adding someone who already tried premium cancel 1 month free in Family Premium plan? Currently planning to sign up for family plan but one member in my family has tried premium already. Need c...

Maxim

Spotify Star

171 Views

1 replies

0 likes

Premium for Family
  • 171 Views
  • 1 replies
  • 0 likes

I’m trying to join premium family account but the address is invalid

I’m being invited to my family Spotify account (that can hold 3 more users) but every time I follow the link, the page is invalid saying ‘404’s and heart breaks. We couldn’t find the page’ Why is this happening?

Visitor

I’m being invited to my family Spotify account (that can hold 3 more users) but every time I follow the link, the page is invalid saying ‘404’s and heart breaks. We couldn’t find the page’ Why is t...

Maxim

Spotify Star

168 Views

1 replies

0 likes

  • 168 Views
  • 1 replies
  • 0 likes

Can’t remove a member from my plan

My Question or IssueI’m trying to remove a member from my plan. I’ve followed all the steps, but when I attempt to remove someone the screen goes blank. Any help would be greatly appreciated!!

Visitor

    My Question or Issue I’m trying to remove a member from my plan. I’ve followed all the steps, but when I attempt to remove someone the screen goes blank. Any help would be greatly ap...

Maxim

Spotify Star

351 Views

1 replies

0 likes

Premium for Family
  • 351 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿porque la dirección plan familiar dice incorrecta y está correcto?

Cuando pongo la dirección de mi pan familiar dice dirección incorrecta y apesar que este bien, quisiera ayuda porfavor como agregar a un miembro si dice dirrección incorrecta

Visitor

Cuando pongo la dirección de mi pan familiar dice dirección incorrecta y apesar que este bien, quisiera ayuda porfavor como agregar a un miembro si dice dirrección incorrecta

Yordan

Moderator

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

eliminate or migrate free account to new duo

my wife signed up for duo. I have a free account and can't seem to migrate it or activate the new duo on my phone

Visitor

my wife signed up for duo. I have a free account and can't seem to migrate it or activate the new duo on my phone

Maxim

Spotify Star

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

I cancelled my family plan and moved to free plan, how do I undo this?

I cancelled my family plan and moved to a free plan (starting in august), but now I no longer want to cancel the family plan. How do I undo the request and keep my plan as is?

Visitor

I cancelled my family plan and moved to a free plan (starting in august), but now I no longer want to cancel the family plan. How do I undo the request and keep my plan as is?

Maxim

Spotify Star

184 Views

1 replies

0 likes

  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution 1 kind kan niet inloggen omdat hij volgens Spotify in een ander land woont

Ik heb net een Spotify family abonnement genomen. Al mijn kinderen kunnen inloggen, behalve 1. Deze krijgt de melding dat hij volgens Spotify in een ander land woont terwijl het adres wel exact klopt met wat er in mijn beheerder account staat.Wat kan...

Visitor

Ik heb net een Spotify family abonnement genomen.  Al mijn kinderen kunnen inloggen, behalve 1.  Deze krijgt de melding dat hij volgens Spotify in een ander land woont terwijl het adres w...

Dian

Spotify Legend

700 Views

1 replies

0 likes

Premium for Family
  • 700 Views
  • 1 replies
  • 0 likes