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Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanPremium Family My Question or IssueI noticed that none of my songs are included in the family mix. I checked with them and my stuff isn't on their playlists either. Any advice? I'd like to see my stuff in the playlists too.
Hello, Premium for Family members! We’ve outlined some of your most common questions answered, and you can find them below. You can also check out these links if you have questions about invites and payments on the account: How to invite or remove Fa...
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PlanFree/PremiumCountryGermanyOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHallo, Ich habe ein Familien-Abo erstellt und alle eingeladen. Einen Monat hat das auch funktioniert, aber auf einmal wurden alle aus dem Konto ...
We have a Spotify premium family account with 4 users. 2 of us are in some way connected, which means that we cant listen to music at the same time... If I listen to spotify it´s no problem, but when he starts to listen my music stops.Does someone ha...
Hi All,My son currently has Spotify Premium and I am thinking of getting Premium for Family. My son has built up several playlists that he does not want to lose. If I take out Premium for Family and then invite him to join, will he lose his playlists...
I recently (end of November) signed up for Spotify Premium Family during the Google Home mini promotion. Unfortunately, the home mini was sent to the wrong address (an old address on my Google account which I was not aware was still there). I have be...
I upgraded to a premium family plan because I want my children to have their own Spotify accounts on their iPads. I sent invites to each of my children at their email addresses, and I downloaded the Spotify app to each of their ipads. However, I cann...
Country : FRANCEPlan : Family PremiumDevice : Computer with Windows 10Browser : Chrome----Hello,I just tried to order the Google Home Mini with the special offer. I was planning to order it for my 3 residences where we have 3 Spotify Premium Family A...
We received emails that says "we couldn't confirm your address" or something like that. Everyone in our familiy plan resides at the same address but our premium is cancelled. Email invites doesn't work.
PlanFamilyCountryFranceMy Question or IssueHello there,I just updated toFamily plan but I have an issue related to my personal situation. I am currently divorcing, so I have my children with me only during vacation periods (2 months 1/2 per year).Can...
PlanFamilyCountryUKDeviceMicrosoft Surface Pro 4Operating SystemWindows 10 My Question or IssueI have just upgraded to a family account and tried to add my mum - she previously had created a family account herself but we decided I should be the main ...
I had updated to family premium recently and send invitation to my wife after 1 week her membership canceled due to adress mismatch. The adress information both we gave is same, so what is the problem?Maybe I dont have a wife and I am in the midde of...
PlanFreeCountryGermany DeviceHuawei P20 liteOperating SystemAndroid 8.0.0 My Question or IssueI created a premium family account. My girlfriend was able to join. But my father,who also live here in the same place can't. I send him an invitation,but h...
I subscriped to spotify family 1 month ago. But today it says unable to process payment and all family's invitations are gone while my credit balnce is actually more than enough for the payment. I understand that sometimes it's hard to process the pa...
PlanPremiumCountryBrazilDeviceiPhone 8 PlusOperating SystemiOS 12.1.4 My Question or IssueI recently upgraded to the premium family package. I was able to add two of the three other people that live in my household, but for some reason, when I tried ...
kicked out from the family premium plan since i inputed the wrong address.since then i couldnt find the way to verify the address again. please help.
PlanFamily PremiumCountryUkDevice Operating SystemAndroid My family members cannot play all songs. Their app is the same version as mine but the My Library tab had fewer options for them. We have tried reinstalling, logging out, cheating cache etc. P...
Hello,I am a premium for family user and I would like to learn when my family members joined this plan. Although I could learn it on the family membership page before, I can't do so right now. Do anyone have any idea on this topic? (Except asking the...
PlanFree/PremiumCountryFranceDeviceSamsungOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've created Premium family 2 years ago and invited 3 members of my family. Worked fine for a whileBut from new year (january 1) all...
PlanFamily PremiumCountrySlovakiaDeviceandroidOperating System(Windows 10) My Question or IssueHi, i need to cancel my family premium as a member, but when i cancel it in subscription menu and get this:You've canceled Premium.Your subscription will e...
PlanFamily PremiumUS DeviceiPad 6th genOperating Systemios 12 My Question or IssueI upgraded my account to premium family. After inviting my daughter and accepting the invitation, she doesn't have premium access on her ipad tablet. If she logs in to ...
Olá! Estou com problemas na minha conta Premium família do Spotify. As 4 pessoas que eu convidei não estão conseguindo acesar e moram na mesma república que a minha.Tentei reenviar o convite pelo site, porém quando as pessoas clicam no link que receb...