Help Wizard

Step 1

NEXT STEP

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134596 Views
  • 32 replies
  • 8 likes
  • 134596 Views
  • 32 replies
  • 8 likes

Cannot add family member to family plan on android app

Hello,I am desperately trying to add my wife as a family member in the android app on her smartphone.I have created my wife her own spotify account and also sent her an invitation link. She is also listed in my spotify account in browser.When I try t...

  • Casual Listener
  • Hello, I am desperately trying to add my wife as a family member in the android app on her smartphone. I have created my wife her own spotify account and also sent her an invitation link. She is a...
  • Maxim
  • Spotify Star
  • 289 Views
  • 3 replies
  • 0 likes
  • 289 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium student after family

PlanPremiumCountryGermany Hey guys, i would like to know, if i can continue using premium student after being a member of a premium family account. Thanks!

  • Newbie
  • Plan Premium Country Germany     Hey guys,   i would like to know, if i can continue using premium student after being a member of a premium family account.   Thanks!
  • Alex
  • Spotify Legend
  • 325 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 325 Views
  • 3 replies
  • 0 likes

Superuser Contribution Upgrading from Premium Individual to Family didn't work

Plan Premium Individual Country India My Question or Issue I've been a Premium Individual user for a few years now. I'm on the premium individual annual plan and it renews in September 2022. A week ago, I upgraded to Premium Family so that my parents...

  • Newbie
  • ...enews in September 2022. A week ago, I upgraded to Premium Family so that my parents and sibling can use it. Payment went through fine and it loaded the 3 step process page for premium family. When I c...
  • AlejaR
  • Moderator
  • 258 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 258 Views
  • 3 replies
  • 0 likes

Adding to family plan

Hi, I’m trying to add my son to our family plan. Sent the invitation but when he gets to the address and inputs our home address it states that he’s trying to join from another country?!? Tried to remove and re-install the app but the same issue. Is ...

  • Casual Listener
  • Hi, I’m trying to add my son to our family plan. Sent the invitation but when he gets to the address and inputs our home address it states that he’s trying to join from another country?!? Tried to r...
  • Maxim
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Kids services and Google Family Link on Android

PlanPremiumCountryUSADeviceMoto X4Operating SystemAndroid 9 (google_fi variant) My Question or IssueMy family is currently using the above listed device for my daughter with Spotify Kids. I am also implementing device/application access via Google Fa...

  • Casual Listener
  • Plan Premium Country USA Device Moto X4 Operating System Android 9 (google_fi variant)   My Question or Issue My family is currently using the above listed device for my daughter w...
  • AlejaR
  • Moderator
  • 464 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 464 Views
  • 1 replies
  • 0 likes

Solved!! Can't redeem gift card on Family Plan.

I received a gift card from a company that I work for, the instructions tell me to do the following... To redeem: 1. Go to spotify.com/redeem 2. Log in or create your Spotify account 3. Enter the PIN below Once I get there the fields on the page ask ...

  • Visitor
  • ...ith my Spotify Family account?  
  • 12146312301
  • Visitor
  • 979 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 979 Views
  • 2 replies
  • 1 likes

Solved!! Link not working?

My Question or IssueHello, around a month ago my brother opened up a premium family plan. One other person was able to join but when I go to click on the link it lets me sign in and that is it. It does not add me to the plan whatsoever. I have logged...

  • Casual Listener
  •   My Question or Issue Hello, around a month ago my brother opened up a premium family plan. One other person was able to join but when I go to click on the link it lets me sign in and that i...
  • Maxim
  • Spotify Star
  • 605 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 605 Views
  • 4 replies
  • 0 likes

Superuser Contribution Why cant i remove or add to my family plan?

Hi, my family plan is not allowing me to delete and invite my family. I messed up last month and had to redo my card number but I accidentally used and old account. Once I got back into my regular account I paid once again for the family plan but my ...

  • Newbie
  • Hi, my family plan is not allowing me to delete and invite my family. I messed up last month and had to redo my card number but I accidentally used and old account. Once I got back into my regular a...
  • Vasil
  • Moderator
  • 936 Views
  • 4 replies
  • 0 likes
  • App & Features
  • 936 Views
  • 4 replies
  • 0 likes

Adress verification fails

PlanFree/PremiumCountryBelgiumDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI cannot add my child to family plan. We moved from Germany to Belgium. I changed addre...

  • Casual Listener
  • ...annot add my child to family plan. We moved from Germany to Belgium. I changed address for Spotify. My son cannot join with new adress. Systems says we don't live in the same country. 
  • Maxim
  • Spotify Star
  • 231 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 231 Views
  • 3 replies
  • 0 likes

Family Plan Switch from monthly to Yearly

PlanPremiumCountryMexicoDeviceSamsung Galaxy S10+My Question or IssueWe have a Family plan in monthly payment, we want to switch to Yearly payment however it is giving me an error something like "you cannot access this Plan", my current plan is due o...

  • Visitor
  • Plan Premium Country Mexico Device Samsung Galaxy S10+ My Question or Issue We have a Family plan in monthly payment, we want to switch to Yearly payment however it is giving me an error s...
  • Maxim
  • Spotify Star
  • 194 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 194 Views
  • 1 replies
  • 1 likes

Superuser Contribution Adding family members

I am trying to add 2 family members but it does t give me the option there are only 4 of us on the act and we have up to 6

  • Visitor
  • I am trying to add 2 family members but it does t give me the option there are only 4 of us on the act and we have up to 6 
  • OscarDC
  • Moderator
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Issue changing country of my account

Hi guys,Let me try to explain what happened, I just subscribed to a Premium Family. When I tried to enter the payment details my registration was not accepted because I was using a credit card that was issued in another country. I changed then the co...

  • Casual Listener
  • Hi guys, Let me try to explain what happened, I just subscribed to a Premium Family. When I tried to enter the payment details my registration was not accepted because I was using a credit card t...
  • Dian
  • Spotify Legend
  • 335 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 335 Views
  • 3 replies
  • 0 likes

Family Plan Ireland

Hi, I pay for a family plan with 5 people in total on the plan. However it does not allow two of us listen to music at the same time. Can someone offer some advise as to what might be the issue here?

  • Visitor
  • Hi,    I pay for a family plan with 5 people in total on the plan. However it does not allow two of us listen to music at the same time. Can someone offer some advise as to what might b...
  • Maxim
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

My family members still has commercials

Hello.I have upgrated to premium family, but every one except me, stil has commercials and dont have the premium advantages.I do not understand what I have done wrong路‍PlanPremium family CountryDenmark Device(iPhone 11, Samsung Galaxy 10Operating Sys...

  • Visitor
  • Hello. I have upgrated to premium family, but every one except me, stil has commercials and dont have the premium advantages. I do not understand what I have done wrong🤷‍♀️ Plan Premium family&n...
  • Maxim
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 131 Views
  • 1 replies
  • 0 likes

Cannot go offline

Back here again at this wonderfully archaic and time intensive way to get help. I have premium and no matter what we do, my wife and I cannot listen to different music at the same time. She can go offline on her app but mine will not let me and even ...

  • Casual Listener
  • Back here again at this wonderfully archaic and time intensive way to get help.  I have premium and no matter what we do, my wife and I cannot listen to different music at the same time. She can...
  • Maxim
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution My sister has been removed from my Family account

PlanFree/PremiumCountryFranceDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueYou asked my sister our address and as she did not have time to answer you removed her f...

  • Visitor
  • ...sked my sister our address and as she did not have time to answer you removed her from my Family account. Could you please send her a new form to fill and add her to my Premium account? Thank you in a...
  • Novy
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution family plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am changing from a duo plan and student plan and moving to a family plan but we all have mu...

  • Newbie
  • ...hanging from a duo plan and student plan and moving to a family plan but we all have music playlists that we don't want to lose.  If I invite my children to my new family plan, will they be able t...
  • Kiril
  • Moderator
  • 194 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Preimum Plan Switch

I paid for the yearly plan one time payment. Country India My Question or IssueI'd like to change from a yearly plan to a monthly plan and link my credit card to the payment. How am I going to do that?Should I request a refund for the yearly plan or ...

  • Visitor
  • I paid for the yearly plan one time payment.  Country India   My Question or Issue I'd like to change from a yearly plan to a monthly plan and link my credit card to the payment. How am...
  • Vasil
  • Moderator
  • 193 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why has the ability to shift songs up or down on my playlists stopped?

PlanPremium PlanCountry Canada Quebec DeviceAcer AspireE15Operating System Windows 10 + latest update(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue The ability to move songs in any playlist with speed movements has disappeared? Why ? It...

  • Casual Listener
  • Plan Premium Plan Country Canada Quebec   Device Acer AspireE15 Operating System Windows 10 + latest update (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Vasil
  • Moderator
  • 160 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 160 Views
  • 1 replies
  • 0 likes

switched phones. switched spotify app but only showing plan manager playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Samsung S22My Question or IssueFamily premium plan. I am a member. Son is manager. Neither he nor I can access my ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Samsung S22 My Question or Issue Family...
  • Maxim
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 157 Views
  • 1 replies
  • 0 likes