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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 136879 Views
  • 32 replies
  • 8 likes
  • 136879 Views
  • 32 replies
  • 8 likes

Family Premium for family members under one roof

My family of four live in South Africa. Our son is studying overseas and thus temporarily not under one roof. If i sign up for a Family Premium will be son be allowed to use my Family Premium Spotify whilst studying in the UK?

  • Visitor
  •  My family of four live in South Africa. Our son is studying overseas and thus temporarily not under one roof. If i sign up for a Family Premium will be son be allowed to use my Family Premium S...
  • Maxim
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 248 Views
  • 1 replies
  • 0 likes

I lost my subscription to the family plan due to a payment problem, do you

I lost my subscription to the family plan due to a payment problem, do you know how I can renew the same plan with the same people?

  • Visitor
  • I lost my subscription to the family plan due to a payment problem, do you know how I can renew the same plan with the same people?
  • Ani-Del
  • Newbie
  • 610 Views
  • 4 replies
  • 1 likes
  • 610 Views
  • 4 replies
  • 1 likes

Using gift cards on spotify premium?

PlanFree/PremiumCountryAustralia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan we use Spotify gift cards on a premium subscription even if there's only a few d...

  • Visitor
  • Plan Free/Premium Country Australia    Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question ...
  • Maxim
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 189 Views
  • 1 replies
  • 0 likes

Premium Family

We have had an ongoing issue where dispute inviting seperate members to the account 3 of the 5 members can’t use Spotify at the same time. Any idea how can I fix this?

  • Visitor
  • We have had an ongoing issue where dispute inviting seperate members to the account 3 of the 5 members can’t use Spotify at the same time. Any idea how can I fix this?
  • Maxim
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

How do i add a family member on my premium account. I am the account manager.

PlanFree/PremiuountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 22016Samsung A71Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premiuountry Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 22016Samsung A71 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Luan
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancel family plan

I just took a family plan subscription without checking when my premium ends. I have nearly a year to go still... hence I'd really like ro cancel my family plan for now. Any ideas how one does that? Thank you

  • Visitor
  • I just took a family plan subscription without checking when my premium ends. I have nearly a year to go still... hence I'd really like ro cancel my family plan for now. Any ideas how one does t...
  • Elena
  • Moderator
  • 164 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 164 Views
  • 1 replies
  • 0 likes

remove (unknown) kids account

Hi all,in my premium family plan I did some tests with kids accounts. Now I added successfully my son, but in my account there are two kids accounts:One with his name, and the other named "kids account" that I cannot remove.For my son's account I hav...

  • Newbie
  •   Hi all, in my premium family plan I did some tests with kids accounts. Now I added successfully my son, but in my account there are two kids accounts: One with his name, and the other n...
  • Maxim
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 149 Views
  • 1 replies
  • 0 likes

moving from one premium family to another

hello! I have a gap/question, I hope you can help me figure it out.me and two friends have been in the same family premium subscription for 4 months now. but it so happened that the three of us will need to move to another family. Will there be any p...

  • Visitor
  • hello! I have a gap/question, I hope you can help me figure it out. me and two friends have been in the same family premium subscription for 4 months now. but it so happened that the three of us w...
  • Maxim
  • Spotify Star
  • 444 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 444 Views
  • 1 replies
  • 0 likes

Family forgot username and password

PlanFamily Premium CountryMalaysia DeviceAndroid boxOperating System(Android ) My Question or Issue A family member accidently logged out from her spotify app on her phone and tried to get back in using her spotify username, it stated username doesn'...

  • Visitor
  • Plan Family Premium   Country Malaysia   Device Android box Operating System (Android )   My Question or Issue  A family member accidently logged out from her s...
  • Maxim
  • Spotify Star
  • 408 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 408 Views
  • 1 replies
  • 0 likes

Change the manager of the Family Premium account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, we have a Family Premium account and we would like to change the manager of this account...

  • Visitor
  • ...bsp; Hi, we have a Family Premium account and we would like to change the manager of this account - aka give the management to another member of the family (already included in the account). How is this p...
  • AdamDam
  • Spotify Star
  • 1705 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 1705 Views
  • 1 replies
  • 1 likes

Superuser Contribution Want to change my payment from Globe to Paypal

PlanPremiumCountryPhilippinesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI used Globe banlance to pay the premium Family and want to change the payment to PayPal...

  • Newbie
  • ...sed Globe banlance to pay the premium Family and want to change the payment to PayPal. However, I didn't find the switch to renew my subscription. Or I should wait until my subscription expires.
  • Vasil
  • Moderator
  • 192 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 192 Views
  • 1 replies
  • 0 likes

My premium family plan downgraded to free and i can't update payment settings

PlanFamily Premium CountryBrazil Device(Xiaomi 11T pro) Operating System(Android 12) My Question or IssueToday (Aug-02) my account stopped working proporly due to suddenly turned into a free account, the same happened to members of my family. There's...

  • Casual Listener
  • Plan Family Premium   Country Brazil   Device (Xiaomi 11T pro)   Operating System (Android 12)   My Question or Issue Today (Aug-02) my account stopped working p...
  • Luan
  • Spotify Star
  • 274 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 274 Views
  • 5 replies
  • 1 likes

Family plan

Trying to add family members/our kids while we are on vacation abroad. Correct home address is added to invite however it says to try again when we are on same address - you can’t add family members while on vacation?? Device(iPhone 8, Samsung Galaxy...

  • Visitor
  • Trying to add family members/our kids while we are on vacation abroad. Correct home address is added to invite however it says to try again when we are on same address - you can’t add family m...
  • Luan
  • Spotify Star
  • 754 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 754 Views
  • 1 replies
  • 0 likes

Cannot add family member to family plan on android app

Hello,I am desperately trying to add my wife as a family member in the android app on her smartphone.I have created my wife her own spotify account and also sent her an invitation link. She is also listed in my spotify account in browser.When I try t...

  • Casual Listener
  • Hello, I am desperately trying to add my wife as a family member in the android app on her smartphone. I have created my wife her own spotify account and also sent her an invitation link. She is a...
  • Maxim
  • Spotify Star
  • 297 Views
  • 3 replies
  • 0 likes
  • 297 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium student after family

PlanPremiumCountryGermany Hey guys, i would like to know, if i can continue using premium student after being a member of a premium family account. Thanks!

  • Newbie
  • Plan Premium Country Germany     Hey guys,   i would like to know, if i can continue using premium student after being a member of a premium family account.   Thanks!
  • Alex
  • Spotify Legend
  • 332 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 332 Views
  • 3 replies
  • 0 likes

Superuser Contribution Upgrading from Premium Individual to Family didn't work

Plan Premium Individual Country India My Question or Issue I've been a Premium Individual user for a few years now. I'm on the premium individual annual plan and it renews in September 2022. A week ago, I upgraded to Premium Family so that my parents...

  • Newbie
  • ...enews in September 2022. A week ago, I upgraded to Premium Family so that my parents and sibling can use it. Payment went through fine and it loaded the 3 step process page for premium family. When I c...
  • AlejaR
  • Moderator
  • 269 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 269 Views
  • 3 replies
  • 0 likes

Adding to family plan

Hi, I’m trying to add my son to our family plan. Sent the invitation but when he gets to the address and inputs our home address it states that he’s trying to join from another country?!? Tried to remove and re-install the app but the same issue. Is ...

  • Casual Listener
  • Hi, I’m trying to add my son to our family plan. Sent the invitation but when he gets to the address and inputs our home address it states that he’s trying to join from another country?!? Tried to r...
  • Maxim
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Kids services and Google Family Link on Android

PlanPremiumCountryUSADeviceMoto X4Operating SystemAndroid 9 (google_fi variant) My Question or IssueMy family is currently using the above listed device for my daughter with Spotify Kids. I am also implementing device/application access via Google Fa...

  • Casual Listener
  • Plan Premium Country USA Device Moto X4 Operating System Android 9 (google_fi variant)   My Question or Issue My family is currently using the above listed device for my daughter w...
  • AlejaR
  • Moderator
  • 472 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 472 Views
  • 1 replies
  • 0 likes

Solved!! Can't redeem gift card on Family Plan.

I received a gift card from a company that I work for, the instructions tell me to do the following... To redeem: 1. Go to spotify.com/redeem 2. Log in or create your Spotify account 3. Enter the PIN below Once I get there the fields on the page ask ...

  • Visitor
  • ...ith my Spotify Family account?  
  • 12146312301
  • Visitor
  • 995 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 995 Views
  • 2 replies
  • 1 likes

Solved!! Link not working?

My Question or IssueHello, around a month ago my brother opened up a premium family plan. One other person was able to join but when I go to click on the link it lets me sign in and that is it. It does not add me to the plan whatsoever. I have logged...

  • Casual Listener
  •   My Question or Issue Hello, around a month ago my brother opened up a premium family plan. One other person was able to join but when I go to click on the link it lets me sign in and that i...
  • Maxim
  • Spotify Star
  • 625 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 625 Views
  • 4 replies
  • 0 likes