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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 71828 Views
  • 32 replies
  • 4 likes
  • 71828 Views
  • 32 replies
  • 4 likes

Free Hulu for Family Premium accounts

Will Hulu be included for free for family premium accounts per he below article?https://www.theverge.com/2019/3/12/18260278/spotify-premium-hulu-bundle-price Apologies for poor formatting/typos as this was done on mobile.

  • Visitor
  • Will Hulu be included for free for family premium accounts per he below article? https://www.theverge.com/2019/3/12/18260278/spotify-premium-hulu-bundle-price   Apologies for poor f...
  • ohfarrelldobbs
  • Newbie
  • 700 Views
  • 4 replies
  • 10 likes
  • Premium for Family
  • 700 Views
  • 4 replies
  • 10 likes

Spotify Family Invitation not working

Hello,I just upgraded my premium account to a family account. I invited my girlfriend, who I live with, via email. She recieved the email, and did everything and it just kept popping up with 'Something went wrong'. I took her off the account then re-...

  • Casual Listener
  • Hello, I just upgraded my premium account to a family account. I invited my girlfriend, who I live with, via email. She recieved the email, and did everything and it just kept popping up with 'S...
  • annanka
  • Newbie
  • 391 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 391 Views
  • 4 replies
  • 0 likes

When will we get Hulu for free on Spotify Family plan

Spotify Team, You guys are great. We need to get over this family plan issue though. If the Family Plan is a premium subscription, why is it that we aren't getting Hulu included? The Hulu subscription costs the same and the Premium subscription costs...

  • Casual Listener
  • Spotify Team,    You guys are great. We need to get over this family plan issue though.   If the Family Plan is a premium subscription, why is it that we aren't getting Hulu i...
  • AfroRicanLibra
  • Regular
  • 11605 Views
  • 38 replies
  • 106 likes
  • Premium for Family
  • 11605 Views
  • 38 replies
  • 106 likes

Upgrade from Premium to Family - Billing question

Plan: Premium> looking to go to FamilyCountry: USDevice: N/A My Question or Issue: I want to Upgrade from Premium to Family: Billing question - will I automatically ONLY get charged the 14.99/month or will I get double billed?Can you confirm how I up...

  • Visitor
  • Plan: Premium> looking to go to Family Country: US Device: N/A   My Question or Issue: I want to Upgrade from Premium to Family:  Billing question - will I automatically ONLY get c...
  • Brunelicia
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 101 Views
  • 1 replies
  • 0 likes

Superuser Contribution google mini on a family plan

PlanPremium Family PlanCountryUSADevice(iPhone 10 with google assistant and 2 google mini speakersOperating Systemiphone, google assistant My Question or IssueI started with 3 google mini divices and a 30 day trial for Premium. After 1 week, loved it...

  • Visitor
  • Plan Premium Family Plan Country USA Device (iPhone 10 with google assistant and 2 google mini speakers Operating System iphone, google assistant   My Question or Issue I started w...
  • Katerina
  • Spotify Legend
  • 450 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 450 Views
  • 1 replies
  • 0 likes

Amount of songs in playlist

Premium familyiPhone 8 How do you see how many songs are in a playlist? Spotify used to have a little number with each playlist that tells you the amount of songs in it, but I did an update in the last couple days and now that number is gone and ther...

  • Regular
  • Premium family iPhone 8   How do you see how many songs are in a playlist? Spotify used to have a little number with each playlist that tells you the amount of songs in it, but I did an u...
  • leburby
  • Regular
  • 9255 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 9255 Views
  • 2 replies
  • 1 likes

Unable to re-enter a family plan for premium

PlanPremiumCountry CAOperating System My Question or IssueMy account was charged from premium to free Spotify and I have not been able to re-enter my plan. I got an invite link but I have been unable to enter with my details.I have attached the error...

  • Newbie
  • Plan Premium Country  CA Operating System   My Question or Issue My account was charged from premium to free Spotify and I have not been able to re-enter my plan. I got an invite l...
  • Mantisentil
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 173 Views
  • 1 replies
  • 0 likes

Can't add new family member

Been a client of Spotify premium and family since the first days. Never had an issue before. Trying to add a new member without success for days. I send the confirmation email, my sister accepts and fills some extra information and gets an error sayi...

  • Visitor
  • Been a client of Spotify premium and family since the first days. Never had an issue before. Trying to add a new member without success for days. I send the confirmation email, my sister accepts a...
  • Mantisentil
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution From Spotify Student to Spotify Family

Ich habe ein Spotify Student Abo und habe mich gerade bei meiner Schwester beim Spotify Family angemeldet.Muss ich jetzt doppelt bezahlen oder muss ich mein Konto beim Studentenabo löschen und ein neues erstellen für das Familienabo?

  • Visitor
  • Ich habe ein Spotify Student Abo und habe mich gerade bei meiner Schwester beim Spotify Family angemeldet. Muss ich jetzt doppelt bezahlen oder muss ich mein Konto beim Studentenabo löschen und e...
  • Daisy
  • Spotify Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 226 Views
  • 1 replies
  • 0 likes

Settled

PlanPremiumCountryHong KongDevicePC / Android 

  • Casual Listener
  • Plan Premium Country Hong Kong Device PC / Android  
  • Mantisentil
  • Community Legend
  • 121 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 121 Views
  • 1 replies
  • 0 likes

I have a Family Account, all members have their own profiles, and we cannot play simultaneously

I have a Premium Family Plan and each user has a different profile. Due to work situations, my wife and I live in two cities and are apart occasionally.When we try to play our own music on our own accounts on our own Google Home devices, we log each ...

  • Not applicable
  • I have a Premium Family Plan and each user has a different profile.  Due to work situations, my wife and I live in two cities and are apart occasionally. When we try to play our own m...
  • TroyHakala
  • Visitor
  • 443 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 443 Views
  • 3 replies
  • 0 likes

problem in changing country

Hello, I tried to change my account country but it is lock and can't change, I have disconnected my FB account but still doesn't change.I have a free account and don't have any other accounts.

  • Casual Listener
  • Hello, I tried to change my account country but it is lock and can't change, I have disconnected my FB account but still doesn't change. I have a free account and don't have any other accounts.
  • punkgeek76
  • Casual Listener
  • 157 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 157 Views
  • 5 replies
  • 0 likes

1000-facher Frust Adresse: Adress Validation Problem, Kunden haben es sooo satt Leute!

Wie viel Kunden wollt Ihr noch frustrieren? Immer das gleiche. Kunden haben den teuersten Tarif bei Euch gewählt um auch die Kinder zu Euch als neue Kunden zu bringen, doch bei der Registrierung neuer Familienmitglieder kommt man nicht weiter, weil i...

  • Visitor
  • ...ufgebracht, das Problem zu lösen. Und darüber hinaus noch dieses Schreiben aufzusetzten.   Ach und Tschüss  Plan Premium Family (das ist nur der Vertragsname, mit Permium hat das nichts zu tun....
  • Maxim
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 190 Views
  • 1 replies
  • 0 likes

Premium Family on Multiple Echo Dots

HelloI am considering purchasing the Family Premium but have a question that I need to confirm before going ahead. I will be setting up the account under my account then inviting members.If my wife wants to play her music on the downstairs Echo Dot a...

  • Casual Listener
  • Hello I am considering purchasing the Family Premium but have a question that I need to confirm before going ahead.   I will be setting up the account under my account then inviting members....
  • Chipembele
  • Casual Listener
  • 1425 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 1425 Views
  • 4 replies
  • 0 likes

My added family cannot login the spotify

PlanPremiumCountryIndonesiaDeviceHuawei mate 20proOperating SystemAndroid pie My Question or IssueI invite my husband, when he tried to sign up using his email, there was a message "you cannot join this family account)

  • Visitor
  • ...message "you cannot join this family account)    
  • Maxim
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 279 Views
  • 1 replies
  • 0 likes

Re: Post of the Week: Undeleteable songs

Hola tengo problema soy invitada al grupo familiar premiun pero no se activa .Me ayudan por favor.gracias

  • Newbie
  • Hola tengo problema soy invitada al grupo familiar premiun pero no se activa .Me ayudan por favor.gracias
  • OneByBoo
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Spotify player not working on PC

PlanPremium for familyCountry PolandDevice(PC)Operating System(Windows 7) My Question or Issue Hi, I got a problem with Spotify player on my PC. Neither installed player nor web player doesn't show any music, all playlists are empty (even spotify pla...

  • Newbie
  • Plan Premium for family Country  Poland Device (PC) Operating System (Windows 7)   My Question or Issue  Hi, I got a problem with Spotify player on my PC. Neither installed p...
  • Mantisentil
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 266 Views
  • 1 replies
  • 0 likes

Premium Family

We are 4 family members each with a Premium account through our phone company. We are switching to another phone company not providing Spotty and would like instead to have a Family Spotify. Can we all continue with our own logins to keep our saved p...

  • Casual Listener
  • We are 4 family members each with a Premium account through our phone company. We are switching to another phone company not providing Spotty and would like instead to have a Family Spotify. Can we a...
  • Brunelicia
  • Spotify Star
  • 310 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 310 Views
  • 5 replies
  • 0 likes

Stop Spotify Familly ?

PlanFamily PremiumCountryBelgiumDeviceAll devicesOperating SystemAndroid and Windows 10 with chrome My Question or IssueHello community Spotify,I joined spotify from a member of my family and would like to leave this service.When I delete this one in...

  • Newbie
  •   Plan Family Premium Country Belgium Device All devices Operating System Android and Windows 10 with chrome   My Question or Issue Hello community Spotify, I joined spotify f...
  • Bittencourt
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 170 Views
  • 1 replies
  • 0 likes

Solved!! My spotify family account doesn't work but they take my money

PlanPremium for family Country ItalyDeviceSamsung Galaxy s7Operating SystemAndroid Oreo My Question or IssueHello, the payment for my family account was updated, but the account doesn't work. What can I do?

  • Regular
  •   Plan Premium for family  Country  Italy Device Samsung Galaxy s7 Operating System Android Oreo   My Question or Issue Hello, the payment for my family account w...
  • Brunelicia
  • Spotify Star
  • 863 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 863 Views
  • 5 replies
  • 0 likes