can't switch to spotify Family subscription

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can't switch to spotify Family subscription

NazarKu
Casual Listener

Hello!
My family and I were switching to Spotify family premium plan. And for some reason instead of joining an existing family, my account somehow made his own.
Can I still switch to my family’s plan? If so, how can I do it?
P.S. In attachments, a photo what it writes after I enter and confirm an address.

Plan

was "Student Premium" and after I tried to join my Family one's, created a new itself

Country

Ukraine
Device

Xiaomi Mi Notebook Pro

Operating System

Windows 10

 

My Question or Issue

Will I be able to join MY Family's plan after this expire?

Spotify Problem.png
1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

NazarKu
Casual Listener
UPD: I somehow found a Spotify support team, and they solved my problem.

View solution in original post

2 Replies
Solution!

NazarKu
Casual Listener
UPD: I somehow found a Spotify support team, and they solved my problem.

View solution in original post

Elena
Moderator
Moderator

Hey there @NazarKu!

 

Thanks for reaching out on the Community and sorry for the delay on our side.

 

We're happy to hear that you were able to get this sorted out with the help of our support team.

 

We'll be here if there's anything else we can do for you.

 

Have a nice weekend!

ElenaModerator
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