Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Same problem here.
Same here, no email arrives at family members. Checked all their email folders including spam folders. Tried several times to resend invite and did the invites all over again. Nothing.
Spotify charged the amount already and main account works fine with premium and all. Compared to one month free single premium this is a very expensive trial.
Same problem, have tweeted spotifycares. Annoying that the email isn't sending to other member - seems a bit of a swizz
Same problem
Got a voucher through the helpdesk on Twitter @spotifycares. That worked.
But no solution or explanation on why email didnt go through.
I still have this problem. Anybody found a sollution?
It helped writing a direct message to their support on Twitter @spotifycares.
I have this issue where the link goes through but says no web page found on my daughter invite. I don’t have twitter what do we do?
Hey there @sarahjulane!
Thanks for reaching out to us and welcome to the Community!
We'd recommend starting off by opening the link in an incognito window or using a different browser.
If your issue persists, it might be a good idea to use a different network and turn off your VPN if your daughter is using one.
Give us a shout if you have any further questions.
Thanks for getting back to us @sarahjulane!
Are you able to add other members to your Family plan? Keep in mind that the plan is for maximum of 6 people including you, so that might be causing issues with the link.
If that's not the case, let us know if the link doesn't work no matter how you choose to send it - you should see the options to copy it directly or send it via Messenger, What's app, etc.
Keep us in the loop
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…