email link spotify family won't work

[quincyrommen]

Spoiler

Spoiler

 

Hey,

So basically i wanted to connect to a spotify family account, but the link doesn't seem to work... 

it basically loads forever and doesn't go to the next page where i can enter and confirm my account with a code.. i've tried it on 5 devices and they all have the same circle.. does anybody know a solution? thank you in advance! 🙂

[Luke]

Hey @quincyrommen,

Apologies for the late reply, but maybe I can still help 🙂

Have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

Have a nice day!

Luke