erro adding a new member to the family plan

[francoaguilera]

Hi im from Chile and i have a problem.

Im trying to add a new user to the family plan but the next message pop up 

(the addres didnt match)

i dont know why this is happen, because the addres entered is correct (same addres registered in the profile of the account manager)

[Vasil]

Hey @francoaguilera,

Thanks for posting in the Community!
In case this error appears, we'd advise removing house/street numbers from the address lines.
Trying out the address verification from an incognito browser window might also be worth a shot!
Let us know how it goes 🙂