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Step 1


erro adding a new member to the family plan

erro adding a new member to the family plan

Hi im from Chile and i have a problem.


Im trying to add a new user to the family plan but the next message pop up 



(the addres didnt match)


i dont know why this is happen, because the addres entered is correct (same addres registered in the profile of the account manager)


1 Reply

Hey @francoaguilera,


Thanks for posting in the Community!
In case this error appears, we'd advise removing house/street numbers from the address lines.
Trying out the address verification from an incognito browser window might also be worth a shot!
Let us know how it goes 🙂

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