family plan, payment update, cant log in again to premium

[#1]

Premium via family plan says “payment isn’t done”. i have the link but once i enter and done with everything is says that im already in the plan but in the app it says that the payment isnt done

[Lyubka]

Hey there, 

Thank you for reaching out here in the Community.

If your family subscription was canceled due to a failed payment in the past, the account may be on pause and in this case we recommend getting in touch with our Customer Support team via one of the channels here about this. They should be able take a closer look into the matter and check your account.
 

As much as we'd like to help further, we can't make any account related actions here in the Community since we don't have access to the necessary tools to look into this. 
 

Hope this helps.