family premium

[Shone5115]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issuewe recently had a family account but the person paying for it died.  I upgraded mine to familyn but now when i send a link to my wife it wont upgrade her from the free version.

[Jeremy]

Hi there @Shone5115,

Thank you for your post here in the Community.

Can you ask your wife to open the link in an incognito/private window to see if the issue persist?

On another note, was your wife part of the other family plan? Premium Family members are only be able to switch plans once in 12 months, this includes switching between Premium Family and Duo. They can return to the plan they just left, but will get an error if they try and switch more than once.

Keep us posted.

Cheers!