family problem

[Chicom]

Plan

Free/Premium

Country

Israel

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Plan

Premium

Country

Israel

Device

Samsung 7

Operating System

My Question or Issue

Hi

After buying the family package, I succeeded to add my 2 kids. but when I open the registration link from my wife's Android, and put in the address, Spotify tells me that she needs to live in the same country. The address I put is exactly the same like mine. I even tried to let the Location option to recognize her location at home, but it gives the 

[OneByBoo]

Hi there @Chicom

thanks for reaching out !

Sorry to hear you're having an issue but i'm sure we can work it out together.

Could you please have your wife log in to her account overview here and check out the current country stated in her profile ?

Waiting on your update 🙂