(iPhone 6s, pc)
(iOS 12, Windows 10,etc.)
My Question or Issue
I got kicked from my family, and when the leader invites me, I can't join again. it says: your unable to join this family plan.
Hi @SmukkeMadsR, thanks for writing.
Sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal of some users.
In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.
There are a few ways to contact them. One way is reaching Spotify via Twitter - just send them a Direct Message @SpotifyCares.
You can also use the Facebook support. Shoot them a message here: Spotify Cares.
When you message them, inform all the e-mail addresses on the plan.
Let me know if this helps!
Hey there you,
Yeah, you! 😁
Welcome - we're glad you joined the Spotify Community!
While you here, let's have a fun game…