Help Wizard

Step 1


finding address in family plan invitation problems

finding address in family plan invitation problems

While trying to add another member for the family plan invitation we are having problems trying to find the address which gives us the wrong address error. When the invitation is accepted it follows normal procedures until the address search, in there we can look for the same exact address and it does find it. postal code, and everything is the same, and autofills the same way. But when we click confirm address, the address that was previously being used is changed into a different one, so when we want to click confirm it won't accept the address and therefore can't add the account. 


We have tried logging out and back in, in incognito, in a different network, different devices, the address is filled correctly, and even tried to simplify the address more, which also finds it correctly but doesn't accept it. 

Even to verify that there was no error in the address, we copy and pasted the same exact address that was used in the administrator account. 

1 Reply

Hello everything is fine?

In this case, I recommend that you speak directly to Spotify support! Using this link you can contact Spotify support people, they usually respond within 24 to 48 hours.

Keep me posted if you still have questions!

ribezazRising Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts