Help Wizard

Step 1


freeze loading screen at family screen

freeze loading screen at family screen


Family Premium




iPad Pro2018

Operating System

Windows 10

My Question or Issue

Hi have I little problem to reach family page at first I miss press delete my Spotify app in iPad and then I loading app again so I get out of premium and my friend sent link Account Overview - Spotify to fill family from but I can't reach that place like the Attachment picture so I try to solve like accepted cookie/use other network , web bowser. but it still didn't work so how I can solve this problem 

Thank for reading and helping me.


1 Reply

Hi there @DuiDui


Welcome to the Community and thanks for reaching out about this. 


Could you let us know if this is only happening on your PC or on other devices as well?


Also, would you mind trying it from an incognito window and using a different browser?


Keep us in the loop!

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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

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