i cant log in on my laptop

[qpc6_-2x79o09]

its saying i need spotify premium but im on a premium family plan

[Maxim]

Hey @qpc6_-2x79o09 ,

Thanks for reaching out.

I recommend making sure that you're using the correct username of the account that is part of the Premium Family plan. You can check it at https://spotify.com/account 🙂

Alternatively, you can also use the email address that is associated with the account as the username for logging in.

Let me know how it goes!

[lainepearcerees]

Hi, I am also having this same issue. My phone works fine, I can log into the website fine.. but the desktop app is saying "This app is restricted for Premium users only. Error Code: Accesspoint:22".
I have a Premium Family Account, so unsure why this has happened.

Many thanks
Laine

[Maxim]

Hey @lainepearcerees ,

Thanks for reaching out.

I recommend making sure that you're using the correct username of the account that is part of the Premium Family plan. You can check it at https://spotify.com/account 🙂

Alternatively, you can also use the email address that is associated with the account as the username for logging in.

Let me know how it goes!

[lainepearcerees]

This is just a terrible copy and paste bot response. Please can some one have a look into this with the information I provided

[Maxim]

Hey @lainepearcerees ,

While I did copy and paste my initial response, I'm certainly not a bot. 🙂

You didn't mention that you've tried what I suggested in my post, so I repeated myself.

Have you made sure you're using the correct username to log into the app? You can check it at https://spotify.com/account.

Looking forward to your reply.

[MustangM]

I am having this same issue. Premium Family plan too. I use facebook login. 

[MustangM]

I uninstalled and reinstalled the app, now the login works correctly.